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Cancel Fixd: Step-by-Step Guide
How to cancel Fixd in south africa and protect your subscription rights
Understanding Fixd and why you might want to cancel
Fixd is a vehicle maintenance and diagnostic platform that combines a physical sensor with a mobile app to monitor your car's health, track service history, and decode fault codes. You purchase the sensor once, then manage Premium subscription features separately through the app, your web account, or third-party app stores like Google Play or the Apple App Store.
The service operates on a freemium model: basic diagnostics remain free once you own the sensor hardware, while advanced features require a Premium subscription paid monthly. Many South African vehicle owners subscribe to Fixd for preventative maintenance insights and repair cost estimates, but circumstances shift. You might switch vehicles, discover that Premium features don't suit your needs, or find the monthly cost no longer aligns with your budget. Yafee understands these decisions, and this guide walks you through cancelling Fixd cleanly and claiming any refund you're entitled to under South African consumer law.
What Fixd premium includes
Fixd Premium unlocks advanced diagnostics, detailed maintenance schedules tailored to your vehicle, repair cost estimates, parts prices from local suppliers, and priority customer support. The free tier still grants you basic fault code reading and sensor data once you own the hardware, so you retain core functionality after you cancel Premium.
Why cancellation clarity matters
Fixd subscriptions renew automatically, and cancelling through the wrong platform (for example, via the Apple App Store when you subscribed directly) leaves recurring charges intact. Yafee has tracked cases where consumers lost money because they cancelled in one location but the subscription continued billing elsewhere. This guide shows you exactly where to cancel based on your purchase platform, and how to claim refunds if Fixd breaches its legal obligations.
Your consumer rights when cancelling Fixd
South Africa's Consumer Protection Act (CPA), enacted in 2009, gives you enforceable legal protections when you cancel digital services and subscriptions.
Key rights under south african law
You hold the automatic right to cancel a subscription and receive a full refund within 30 days of purchase, regardless of Fixd's stated policy. This 30-day cooling-off period is your unconditional right under the CPA and cannot be waived by terms and conditions. After 30 days, Fixd's own refund terms apply: you can request a refund up to 30 days after a charge if the subscription is in its first year only. Renewing subscriptions from year two onwards are non-refundable unless Fixd fails to deliver the promised service or experiences a technical fault that prevents you accessing Premium features.
If Fixd continues charging you after you cancel, or refuses a valid refund claim that falls within the 30-day window, the National Consumer Commission (NCC) can escalate your complaint at no cost to you. Yafee recommends preserving all receipts, cancellation confirmations, email correspondence, and screenshots of your account activity to prove your case if you need to lodge a formal complaint with the NCC.
Your legal position
Under section 15 of the CPA, you have the right to cancel any direct agreement for the supply of goods or services within 30 days without penalty, provided you notify Fixd in writing. This right exists independently of Fixd's cancellation policy. If Fixd charges you after the cancellation date, you can claim a refund plus interest at 15.5% per annum from the date of the unauthorised charge. The NCC enforces these rights and can issue a compliance order forcing Fixd to refund you.
When to involve the national consumer commission
Contact the NCC if Fixd refuses to acknowledge your cancellation request, continues to bill you after you cancel, or rejects a refund claim that falls within the 30-day CPA window. You can file a complaint online at ncc.org.za or call their consumer line on 0860 800 100. Yafee has tracked escalations where the NCC resolved disputes in favour of South African consumers within 60 to 90 days. Having clear evidence of your cancellation date, confirmation receipts, and records of unresolved charges strengthens your case significantly.
Cancellation methods based on how you subscribed
The method you use to cancel depends entirely on where you purchased your Fixd subscription. Identifying your purchase platform first prevents the most common cancellation mistake: cancelling in the wrong location while the subscription continues billing elsewhere.
If you subscribed directly via fixd's website or app
Direct subscriptions are managed by Fixd itself, so you cancel directly with them through your account dashboard. This is often the cleanest and fastest path to cancellation.
- Open the Fixd app on your mobile device or visit fixd.com in a web browser and log in with your account credentials.
- Navigate to your Account Settings, Profile, or Subscription Management section (location varies by app version).
- Locate your active Premium subscription and select the Cancel Subscription or similar option.
- Review the cancellation summary, which shows your final billing date and the date your access ends.
- Confirm the cancellation by selecting the final confirmation button.
- Screenshot or download the cancellation confirmation email Fixd sends you immediately after.
- Verify that the subscription no longer appears in your active subscriptions list.
If you subscribed via google play (Android)
If you purchased your Fixd Premium subscription through the Google Play Store on an Android device, you must cancel through Google Play, not through the Fixd app itself. Cancelling only in the Fixd app will not stop Google Play from billing you.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find Fixd in your active subscriptions list.
- Tap Fixd and select Cancel subscription.
- Choose your cancellation reason (optional but recommended for feedback).
- Tap Cancel subscription again to confirm.
- Screenshot the cancellation confirmation page for your records.
If you subscribed via the apple app store (iOS)
If you purchased Fixd Premium through the Apple App Store on an iPhone or iPad, you must cancel through Apple, not through the Fixd app itself. Cancelling only in the Fixd app will leave your Apple subscription active and billing.
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Fixd in your active subscriptions list and tap it.
- Tap Cancel Subscription.
- Confirm your cancellation by selecting the confirmation option.
- Take a screenshot of the cancellation confirmation, which shows your final access date.
- Open the Fixd app and verify that Premium features are no longer available.
If you subscribed via a web payment link or third-party platform
If you subscribed through a link provided by Fixd (for example, during account setup) or a third-party payment processor, contact Fixd support directly with your subscription details. Provide your account email address, the date you subscribed, and the payment amount, then request immediate cancellation and confirmation.
- Gather your account email and the date and amount of your most recent charge.
- Email Fixd's support team at [email protected] or use the in-app chat feature to request cancellation.
- State clearly: "I request cancellation of my Fixd Premium subscription effective immediately."
- Request written confirmation of the cancellation date.
- If Fixd does not respond within 5 business days, escalate to the NCC with copies of your support request.
What happens immediately after you cancel
Cancelling your Fixd Premium subscription does not delete your account or remove your sensor data; it only removes access to Premium features on a specified end date.
After cancellation takes effect, you lose access to advanced diagnostics, maintenance schedules, repair cost estimates, and priority support. You retain the free tier of basic fault code reading and sensor diagnostics indefinitely, provided you still own the Fixd sensor hardware. Your vehicle history and past maintenance logs remain stored in your Fixd account, so you can re-subscribe later without losing data. Charges stop on the cancellation date; Fixd will not bill you further unless you manually reactivate a subscription.
If you cancelled within 30 days of purchase and Fixd has not issued a refund within 14 calendar days, contact Fixd support with your cancellation confirmation and request the refund status. Yafee recommends checking your bank or payment account 7 to 10 days after cancellation to confirm the charge has stopped.
Refund eligibility and how to claim
Your refund eligibility depends on when you purchased and when you cancel.
Refunds within 30 days of purchase
If you cancel within 30 days of your first purchase, you are entitled to a full refund of the subscription fee under the CPA, even if you have used the service. This right cannot be limited by Fixd's terms and conditions. Fixd must process this refund within 15 business days of receiving your cancellation request. To claim this refund, provide Fixd with your cancellation confirmation and your original payment receipt or invoice. If Fixd refuses, file a complaint with the NCC and reference section 15 of the CPA.
Refunds after 30 days: first-year subscriptions only
If you cancel a first-year subscription more than 30 days after purchase, Fixd's stated refund policy allows a pro-rata refund within 30 days of a specific charge. This means you receive a partial refund for the unused portion of the current billing period, calculated from the cancellation date to the end of the billing cycle. To claim this refund, request it explicitly when you cancel, and ask Fixd to calculate the unused portion. Yafee advises preserving all communication confirming the pro-rata calculation.
No refunds for renewal subscriptions
Subscriptions renewing from year two onwards are non-refundable under Fixd's standard terms, unless Fixd fails to deliver the service or a technical fault prevents you from accessing Premium features. If your second-year subscription renewed and you immediately cancelled, you can request a refund only if you can demonstrate a service failure or access issue.
How to request a refund
- Locate your original invoice or payment receipt showing the subscription charge date and amount.
- Email Fixd's support team or contact them via in-app chat with the subject line "Refund Request: [Your Account Email]".
- Provide your cancellation confirmation number or screenshot, the charge date, the charge amount in ZAR, and your refund reason (within 30 days of purchase, or pro-rata refund for first-year subscription).
- State your banking details (account holder name, bank name, account number, and branch code) if Fixd requires them.
- Request a refund confirmation email within 5 business days.
- If Fixd declines or does not respond within 10 business days, escalate to the NCC with copies of your cancellation confirmation, invoice, and support correspondence.
Pricing and subscription tiers in south africa
The following table outlines current Fixd subscription options and pricing for South African users:
| Subscription tier | Monthly cost (ZAR) | Annual cost (ZAR) | Key features | Cancellation terms |
|---|---|---|---|---|
| Free (Basic) | R0 | R0 | Basic fault code reading, sensor data, vehicle history | No subscription to cancel |
| Premium Monthly | R99 | R1,188 | Advanced diagnostics, maintenance schedules, repair estimates, priority support | Cancel anytime; 30-day CPA right applies |
| Premium Annual | R99 / month equivalent | R799 | All Premium features, billed once per year | 30-day CPA right on initial purchase; non-refundable on renewal |
| Family Plan (if available) | Contact Fixd | Contact Fixd | Multiple vehicle monitoring, shared account access | Terms vary; request refund policy on sign-up |
Prices are subject to change. Yafee recommends checking fixd.com for the most current pricing and promotional offers in South Africa.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward once you know where to cancel, and avoiding these common errors ensures your subscription stops cleanly.
Mistake 1: cancelling in only one location
If you subscribed through Google Play or the Apple App Store, cancelling only in the Fixd app will not stop billing. You must cancel through the app store itself. Similarly, if you subscribed directly on fixd.com, cancelling through Google Play will not cancel your direct subscription. Identify where you originally subscribed and cancel in that exact location. Yafee advises checking your bank or payment app to see which service (Fixd, Google, or Apple) is charging you monthly, then cancelling there.
Mistake 2: forgetting to screenshot your cancellation confirmation
Cancellation confirmations are your proof of date and time if a dispute arises later. Take a screenshot or download the confirmation email immediately after cancellation, and save it to a folder on your device or in cloud storage. If Fixd later claims you never cancelled, or if you need to escalate to the NCC, this screenshot becomes critical evidence.
Mistake 3: cancelling mid-cycle without checking your refund rights
If you cancel within 30 days of purchase, you are entitled to a full refund under the CPA. If you cancel a first-year subscription after 30 days, you may be entitled to a pro-rata refund for the unused portion of the current billing period. Always request your refund explicitly when you cancel, rather than assuming no refund applies. Yafee has tracked cases where consumers did not ask for a refund and lost money unnecessarily.
Mistake 4: failing to verify cancellation took effect
After cancellation, log back into your Fixd account or the relevant app store within 2 to 3 days and verify that your Premium subscription no longer appears in your active subscriptions list. If it still shows as active, immediately contact Fixd support or the app store to escalate the cancellation. Do not wait for the next billing cycle to notice a problem.
Keeping your Fixd account or switching to the free tier
Cancelling your Premium subscription does not force you to delete your Fixd account.
| Action | Account status | Data retained | Can reactivate later |
|---|---|---|---|
| Cancel Premium only | Active (free tier) | All vehicle history, past maintenance logs, sensor pairing | Yes, immediately |
| Delete account entirely | Closed | All data deleted within 30 days | No; must create new account |
| Pause subscription | Active | All data retained | Yes, within pause period (if available) |
If you want to keep your Fixd account but drop Premium, simply cancel the subscription as described above. Your free-tier account remains active, and you can still read basic fault codes and access your vehicle history. If you later decide to resubscribe to Premium, your previous data will be available immediately. Yafee advises cancelling Premium only if you intend to use the free tier or plan to return later; otherwise, delete the account entirely if you no longer need Fixd at all.
What to do if Fixd continues billing after cancellation
If you receive a charge from Fixd after your cancellation date, take immediate action to recover the unauthorised payment.
Step 1: request an immediate reversal from Fixd
Email Fixd's support team within 48 hours of the unexpected charge, referencing your cancellation confirmation number or screenshot. State: "I cancelled my subscription on [date], and I have received an unauthorised charge on [charge date] for R[amount]. I request an immediate refund and an explanation." Yafee recommends sending this via a method that generates a read receipt (such as registered mail or email with tracking) so you have proof of delivery.
Step 2: dispute the charge with your bank
Contact your bank immediately if Fixd does not respond to your refund request within 5 business days. Provide your bank with copies of your cancellation confirmation and Fixd's refusal to refund. Your bank can initiate a chargeback dispute under the National Payment System Act, requiring Fixd to prove the charge was authorised. Banks typically resolve chargebacks within 30 to 60 days in your favour if you provide evidence of cancellation.
Step 3: escalate to the national consumer commission
If Fixd does not refund within 10 business days and your bank chargeback is pending or unsuccessful, file a formal complaint with the NCC at ncc.org.za. Provide your cancellation confirmation, the unauthorised charge receipt, Fixd's refusal email (if any), and your bank dispute reference number. Under the CPA, Fixd must refund unauthorised charges plus interest at 15.5% per annum from the charge date. The NCC can issue a compliance order forcing Fixd to pay.
Contact information and escalation addresses
If you need to escalate your cancellation or refund dispute, use the following contact details:
| Organisation | Contact method | Details | Response time |
|---|---|---|---|
| Fixd support | Email or in-app chat | [email protected] | 5 to 10 business days |
| National Consumer Commission (NCC) | Online complaint form or phone | ncc.org.za or 0860 800 100 | 60 to 90 days |
| Your bank (chargeback/dispute) | Phone, online banking, or branch visit | Contact number on your bank card | 30 to 60 days |
Yafee recommends keeping a copy of this guide and your cancellation confirmation saved on your device so you have reference information and evidence readily available if you need to contact any of these organisations.
Summary: your roadmap to cancelling Fixd cleanly
Cancelling Fixd in South Africa is a straightforward process when you follow the correct platform-specific steps and understand your legal protections under the Consumer Protection Act. Identify where you subscribed (direct, Google Play, or Apple App Store), cancel in that exact location, screenshot your confirmation, and verify the cancellation took effect within 2 to 3 days. If you purchased within 30 days, claim your full refund immediately. If Fixd continues billing or refuses a valid refund claim, escalate to the National Consumer Commission, which can enforce your rights at no cost.
Yafee has guided thousands of South African consumers through subscription cancellations and disputes, and Yafee understands the frustration of unexpected recurring charges and poor customer support. This guide equips you with the legal framework, procedural steps, and escalation routes to cancel Fixd with confidence and recover any money owed to you. For additional consumer law guidance or to verify your rights in specific circumstances, visit Yafee.com, where Yafee provides free tools and articles to help South African consumers navigate digital services, subscriptions, and their legal protections under South African law.