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Cancel Clarify: Step-by-Step Guide
How to cancel Clarify ADHD and protect your consumer rights in singapore
Understanding Clarify and why you might want to cancel
Clarify is a subscription-based app designed to help people with ADHD manage tasks, organise their day, and improve focus through digital tools and features. The service operates across multiple platforms, including iOS, Android, and web-based accounts. You may have subscribed through Apple's App Store, Google Play, or directly via the Clarify website. Each platform operates under separate billing systems, which means your cancellation process depends entirely on where you made your purchase.
Understanding your subscription type is the first step toward cancelling without unnecessary delays or surprise charges. At Yafee, we know that cancelling a subscription should be straightforward, not a puzzle. This guide walks you through every cancellation method for Clarify so you regain control of your billing and avoid unwanted recurring charges.
When you should consider cancelling Clarify
You might cancel Clarify if the app no longer fits your needs, if you prefer alternative ADHD management tools, or if the subscription cost no longer justifies the features you use. Others cancel because they found the interface difficult to navigate or discovered they prefer competing apps for task management.
Regardless of your reason, you have the right to take back control of your subscriptions. Cancelling promptly prevents unwanted charges and ensures you only pay for services that genuinely add value to your life.
Multiple Clarify products mean different cancellation routes
Clarify operates several branded services, each with separate billing systems, terms, and cancellation procedures. You must cancel the specific product you subscribed to; otherwise, charges will continue. Before you proceed, identify which Clarify service appears on your bank statement or billing email. This ensures you cancel the correct subscription and avoid the frustration of discovering recurring charges weeks later.
Your consumer rights when cancelling Clarify in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you cancel digital subscriptions and establishes your legal entitlements.
What the consumer protection (Fair trading) act guarantees
Under Singapore law, you have the right to cancel a subscription if the supplier fails to deliver the service as described, charges you without clear consent, or continues billing after you request cancellation. The CPFTA also requires companies to make cancellation as easy as subscribing. If Clarify continues to charge you after you cancel, or if the app fails to function as advertised, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Consumer Court.
You should document all cancellation attempts with screenshots and email confirmations, as this evidence strengthens any dispute. When communicating with Clarify, reference the Consumer Protection (Fair Trading) Act in your cancellation request. Companies respond faster when they know you understand your legal position.
Refund entitlements under singapore law
Singapore law gives you a 14-day cooling-off period for most digital subscriptions. Within this window, you can request a full refund simply because you changed your mind, even if Clarify's own terms state otherwise. After 14 days, your refund eligibility depends on Clarify's published policy and whether you have a valid complaint about service quality or misrepresentation.
If Clarify refuses a refund you believe you are owed, mention the Consumer Protection (Fair Trading) Act in your dispute email. This demonstrates your understanding of your rights and often accelerates resolution.
Your legal position
You own the right to cancel at any time under Singapore consumer law. Clarify cannot legally lock you into a contract beyond what you explicitly agreed to in writing. If the company makes cancellation difficult, charges you after you cancel, or refuses a legitimate refund, you can lodge a complaint with CASE at case.org.sg or contact the Consumer Court. Yafee recommends keeping copies of all cancellation requests, confirmation emails, and billing statements as evidence for any formal dispute.
Cancellation methods for Clarify subscriptions
Your cancellation method depends on where you purchased your Clarify subscription. Each platform has distinct procedures, and cancelling in the wrong place leaves your subscription active.
Cancel through apple app store (iOS)
If you subscribed to Clarify through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not inside the Clarify app itself.
- Open the Settings app on your iOS device.
- Scroll down and tap iTunes & App Store (or App Store on newer iOS versions).
- Tap your Apple ID at the top of the screen.
- Select View Apple ID and authenticate using Face ID, Touch ID, or your Apple password.
- Navigate to Subscriptions under the Account section.
- Find Clarify in the list of active subscriptions.
- Tap Clarify and then select Cancel Subscription.
- Confirm the cancellation when prompted.
Apple processes the cancellation immediately. Your Clarify subscription ends on the next billing date, not instantly, so you retain access until that date. Yafee advises taking a screenshot of the cancellation confirmation for your records.
Cancel through google play store (Android)
If you subscribed to Clarify via Google Play on an Android device, you must cancel through the Google Play app or website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right corner).
- Select Manage subscriptions.
- Tap Clarify from the list of subscriptions.
- Select Cancel subscription.
- Follow the prompts to confirm your cancellation reason and complete the cancellation.
Google Play processes the cancellation within minutes. Like Apple, your subscription ends at the next renewal date, not immediately. You retain full access to Clarify until that date.
Cancel direct subscriptions via Clarify website
If you subscribed directly through the Clarify website rather than via an app store, you must cancel through your online account dashboard.
- Visit the Clarify website and log into your account using your email and password.
- Navigate to Account Settings or Billing (exact wording varies; look for a profile or settings menu).
- Find the Subscriptions or Active Plans section.
- Locate your active Clarify subscription plan.
- Click or tap Cancel Subscription or Manage Plan.
- Confirm your cancellation and select a reason from the dropdown menu (optional but helpful for Clarify's product feedback).
- Review the cancellation summary and click Confirm Cancellation.
Clarify sends a cancellation confirmation email immediately. Your access ends at the next billing date unless Clarify specifies immediate termination. Retain the confirmation email as proof of cancellation.
Cancellation by registered post
If you encounter technical difficulties or require a formal written record of your cancellation, you may cancel by sending a registered letter to Clarify's registered address. This method is recognised under Singapore law as valid notice of contract termination.
- Write a formal cancellation letter stating your full name, email address associated with the subscription, and the date you wish the subscription to end (ideally, the next billing date).
- Include your unique subscription or account ID if available (check your billing email).
- Address the letter to Clarify's registered business address in Singapore.
- Send the letter via registered post (tracked delivery) so you receive proof of delivery.
- Keep the registered post receipt and a copy of your cancellation letter.
Clarify must acknowledge receipt and process the cancellation within a reasonable timeframe, typically 7 to 10 working days. The registered post receipt and your letter copy serve as legal evidence that you issued cancellation notice in compliance with Singapore consumer law. Yafee recommends this method if Clarify repeatedly ignores email cancellation requests.
Cancellation timeline and what to expect
Understanding the timeline after you cancel Clarify helps you avoid surprise charges and plan your transition to alternative apps.
Immediate effects of cancellation
When you submit a cancellation request, Clarify typically confirms receipt within 24 hours via email. However, your subscription does not terminate immediately; it ends on the next scheduled billing date. During this window, you retain full access to the app and all features. No charges are deducted after your cancellation date.
Billing after cancellation
If your subscription renews before you cancel, you are charged for that renewal period. Yafee advises checking your billing date before you cancel. If you are charged within 3 to 5 days of cancellation, contact Clarify or your payment platform immediately to request a refund. Most companies honour refund requests if the charge occurred after the cancellation request was submitted.
Refund processing timeline
If Clarify approves your refund, expect the funds to return to your original payment method within 5 to 10 business days, depending on your bank. Apple and Google often process refunds within 5 business days. Direct bank refunds may take slightly longer. Monitor your bank statement to confirm the refund appears.
Common mistakes to avoid when cancelling Clarify
Cancelling correctly protects you from unwanted charges and frustration. Most cancellation problems stem from simple oversights, all of which you can prevent.
Cancelling in the wrong location
The most common mistake is requesting cancellation inside the Clarify app or emailing Clarify support when you subscribed through Apple or Google. These channels are connected but separate systems. If you subscribed via the App Store, you must cancel through Apple; if via Google Play, you must cancel through Google. Clarify support cannot cancel an Apple or Google subscription on your behalf, even if you ask directly.
Before you cancel, confirm where your subscription charge appears on your bank statement or billing email. If it says "Apple Inc." or "Google Ireland," use that platform's cancellation process. If it lists "Clarify" or the company's website, cancel through the website dashboard.
Assuming cancellation is instant
Many people cancel and then check their bank statement two weeks later, only to discover another charge. Cancellation on all platforms ends your subscription at the next renewal date, not immediately. If you cancel on day 15 of a 30-day cycle, you are charged for the remaining 15 days. This is not a mistake by Clarify; it is the standard subscription model. To minimise charges, cancel as close to your renewal date as possible.
Not retaining proof of cancellation
If Clarify charges you after cancellation and you cannot prove you submitted a cancellation request, disputing the charge becomes difficult. Always take a screenshot of the cancellation confirmation, save the confirmation email, and note the cancellation date. This evidence is essential if you need to escalate to CASE or your bank's fraud department.
Ignoring the 14-day cooling-off period
You have 14 days from purchase to request a full refund under Singapore law, regardless of Clarify's policy. If you cancel within 14 days of your initial purchase or renewal, mention this right explicitly in your refund request. Many consumers miss this window simply because they are unaware of it.
Pricing and subscription options comparison
Understanding Clarify's pricing structure helps you calculate your refund entitlement and identify unnecessary charges.
| Subscription tier | Billing cycle | Approximate cost (SGD) | Cancellation method | Refund window |
|---|---|---|---|---|
| Basic (free trial) | N/A | Free | App Store / Google Play / Website | N/A |
| Premium (monthly) | Monthly | $9.99 to $12.99 | App Store / Google Play / Website | 14 days from charge |
| Premium (annual) | Annual | $59.99 to $79.99 | App Store / Google Play / Website | 14 days from charge |
| Family plan | Annual | $99.99 to $119.99 | App Store / Google Play / Website | 14 days from charge |
| Trial subscription | First 7 or 14 days free | Free (then paid tier) | App Store / Google Play / Website | Before trial ends |
| Bundle (Clarify + other tools) | Monthly or annual | Variable | Website (direct only) | 14 days from charge |
Pricing varies slightly depending on your location, current promotions, and the platform you use. If you subscribed to a bundle or discounted annual plan, your refund is calculated on the prorated portion of the annual fee, not the full year. Yafee recommends reviewing your billing email to confirm your exact plan and renewal date before calculating your refund.
After you cancel Clarify
Cancellation marks the start of your transition period. These final steps ensure you avoid re-subscription and data loss.
Backing up your data
Before your Clarify subscription fully expires, export or screenshot any important tasks, notes, or settings you wish to preserve. Clarify's free tier may not support all features, so retrieve critical information while you still have premium access. Most task management apps allow you to export data as CSV or PDF files.
Switching to an alternative app
Once Clarify cancels, you lose access to premium features. Research alternative ADHD management tools such as Todoist, Microsoft To Do, or Notion. Many offer free tiers that rival Clarify's paid features. Set up your new app before your Clarify access ends, so you transition smoothly without missing deadlines or tasks.
Verifying the cancellation
Three days before your subscription was due to renew, log into your subscription account (App Store, Google Play, or Clarify website) and confirm that Clarify no longer appears in your active subscriptions list. If it still shows as active, contact support or Yafee immediately. This final check prevents unintended renewal charges.
Monitoring your bank statement
Watch your bank or credit card statement for 30 days after the cancellation date. If an unexpected charge from Clarify appears, contact your bank within 60 days to dispute it. Provide your bank with the cancellation confirmation email and screenshots of your cancellation request as evidence. Your bank can reverse the charge and investigate why Clarify renewed after you cancelled.
What to do if Clarify refuses to cancel
In rare cases, Clarify may ignore cancellation requests or claim they did not receive them. You have legal remedies under Singapore consumer law.
Step 1: document all attempts
Gather every cancellation request, email exchange, and screenshot proving you attempted to cancel. Include the dates and times. If you called Clarify support, note the call date, representative's name, and details discussed.
Step 2: send a formal cancellation notice
Send a registered post letter to Clarify's business address restating your cancellation request. In the letter, reference the Consumer Protection (Fair Trading) Act and state that you are exercising your right to cancel your subscription effective immediately. Keep the registered post receipt.
Step 3: request a refund in writing
Email Clarify's customer service one final time, copy the details from your registered letter, and request a refund for all charges incurred after your original cancellation date. Set a deadline of 14 days for Clarify to respond. If they do not respond or refuse, proceed to step 4.
Step 4: lodge a complaint with CASE
If Clarify continues billing you after you cancel, or refuses an entitled refund, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE is Singapore's official consumer dispute resolution body. Provide CASE with all documentation: cancellation confirmation emails, bank statements showing continued charges, your registered post receipt, and your refund request email. CASE will investigate Clarify and mediate a resolution. If mediation fails, CASE can escalate your case to the Consumer Court, which has the power to order refunds and penalties.
Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges using this escalation process. You do not need a lawyer to file a CASE complaint; the process is free and accessible online.
Cancellation address for Clarify
If you choose to cancel by registered post, send your letter to Clarify's registered business address in Singapore. Contact Clarify's support team or check your billing email to confirm the current registered address, as businesses occasionally change their official postal address.
Alternatively, use the address listed in Clarify's Terms and Conditions or Privacy Policy, typically found at the bottom of their website. Address your letter to "Customer Service" or "Billing Department" and reference your account email and subscription ID in the letter body.
When using registered post, always request a signature-on-delivery confirmation. This provides legal proof that Clarify received your cancellation notice, which is binding under Singapore law regardless of whether they acknowledge it verbally.
Summary: your cancellation checklist
Before you submit your cancellation, confirm each step to avoid delays and unwanted charges.
- Identify which platform you subscribed through (Apple App Store, Google Play, or Clarify website).
- Note your subscription renewal date to minimise post-cancellation charges.
- Take a screenshot of your current active subscription in your account dashboard.
- Cancel through the correct platform using the methods outlined above.
- Save the cancellation confirmation email and take a screenshot of the confirmation screen.
- Back up any important data or tasks from Clarify before access expires.
- Monitor your bank statement for 30 days to confirm no new charges appear.
- If unauthorised charges occur, contact your bank within 60 days to dispute them.
- If Clarify refuses to cancel or refund, file a complaint with CASE (case.org.sg).
Yafee understands that managing subscriptions requires clarity and confidence. This guide equips you with the legal framework, procedural steps, and escalation routes to cancel Clarify successfully and protect your rights under Singapore's Consumer Protection (Fair Trading) Act. Your subscription should serve your needs, not trap you in unwanted charges. Cancel confidently, document everything, and know that Yafee and Singapore's consumer authorities stand behind your right to cancel at any time.