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Frequently asked questions
Cancel Medify: The Right Way to Protect Your Rights
How to cancel Medify and protect your consumer rights in singapore
What Medify is and why you might want to cancel
Medify is a subscription-based online platform delivering medical entrance exam preparation, practice question banks, mock examinations and professional development courses. You access content through the Medify website or mobile apps, and your subscription renews automatically each billing period unless you cancel. When priorities shift, exam schedules change or you find better-value alternatives, cancellation becomes essential. Yafee has helped thousands of Singapore subscribers navigate this process with confidence. This guide walks you through every cancellation option available to you, plus your consumer rights and refund remedies under Singapore law.
How Medify delivers its service
Medify operates entirely online. Once you subscribe, you gain instant access to UCAT mock exams, A-Level question banks, interview preparation modules and unified medical education resources. Your account stays active for the full length of your paid billing period. After your subscription ends, you lose access to premium features unless you renew. Understanding this access window is crucial before you cancel, because subscribers often cancel without realising they still have weeks of paid access remaining.
Common reasons subscribers cancel
You might cancel because you have completed your exam preparation, switched to a competitor platform, experienced financial strain, or discovered the content does not match your learning style. Whatever your reason, cancelling swiftly prevents unwanted renewal charges. Yafee exists to make this process transparent and stress-free, so you keep control of your money and your time.
Your consumer rights in singapore before you cancel
Singapore's Consumer Protection (Fair Trading) Act protects you even when a service displays a "no-refund" policy. This is an essential safety net you should know about before proceeding with cancellation.
What the consumer protection (Fair trading) act covers
Under Singapore law, sellers must not engage in unfair or misleading conduct, regardless of their stated terms. If Medify misrepresents the service, fails to deliver promised features, or charges you without clear consent, you have legal grounds to dispute the charge. The Consumer Protection (Fair Trading) Act applies to digital services, including online subscriptions. This means a blanket "no-refund" clause does not override your statutory rights if the service is genuinely defective or misrepresented at the point of sale.
Digital content and your cooling-off rights
For digital services already accessed or downloaded, Singapore law does not grant an automatic statutory cooling-off period (unlike physical goods). However, if you cancel within the first 14 days of purchase and the service has not been substantially delivered or accessed, you may have stronger grounds for a refund request. Yafee recommends documenting when you purchased, when you first accessed the platform and what content you used, because this evidence strengthens your position if you escalate a refund dispute.
Your legal position: You hold statutory consumer protection rights under the Consumer Protection (Fair Trading) Act regardless of Medify's stated terms. If the service is misrepresented, defective or charged without consent, you can pursue a refund claim. Digital content already accessed has weaker statutory protection, but you retain the right to challenge unfair or misleading conduct at the point of sale.
Escalation point if Medify refuses
If Medify denies a refund you believe is justified, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and, if necessary, can escalate your dispute. Keep all correspondence with Medify and your payment records, because CASE will request these when you file a complaint. Yafee's experience shows that companies often reconsider refund requests when they know a formal complaint is incoming.
Medify subscription pricing and billing plans
Knowing your plan details and renewal date is your first step toward hassle-free cancellation. Check your most recent invoice to confirm exactly what you are paying and when the next charge is due.
| Plan type | Typical cost (SGD) | Billing cycle | Content access | Auto-renewal |
|---|---|---|---|---|
| Monthly | $49-79 | 30 days | Full platform | Yes, unless cancelled |
| Quarterly | $129-189 | 90 days | Full platform | Yes, unless cancelled |
| Annual | $399-599 | 365 days | Full platform plus updates | Yes, unless cancelled |
| Trial | $0-9.99 | 7-14 days | Limited modules | Converts to paid unless cancelled |
All plans renew automatically at the end of each billing cycle. If you do not cancel before your renewal date, Medify will charge you for the next period. Mark your renewal date in your calendar now, so you never miss the cancellation window.
When you should cancel Medify
Cancellation makes sense when you no longer need the service or when the cost no longer aligns with your value. Consider these scenarios carefully.
Reasons to cancel immediately
You should cancel if you have completed your exam preparation, secured a place at medical school, switched to a competitor offering better value, or experienced financial hardship. You should also cancel if Medify has not delivered promised features, if content is outdated or if the platform does not match how you learn best. Yafee has guided subscribers through each of these situations, and the common thread is swift action before the next billing date.
Reasons to delay cancellation
You might keep your subscription if you are mid-exam cycle, planning to retake an exam, or still working through premium modules. Calculate the cost of keeping versus cancelling against your timeline, and factor in how much content you have left to access. If you paid for annual access, you have already invested significantly, so ensure you use the full access window before letting it expire unused.
How to cancel Medify in singapore
You have multiple cancellation routes depending on how you subscribed and which payment method you used. Follow the steps that match your situation.
Cancel through your Medify account settings
- Log in to your Medify account using your email address and password.
- Navigate to Settings or Account Management (usually found in the top-right menu or hamburger icon).
- Locate the Subscription or Billing section.
- Select Cancel Subscription or Manage Plan.
- Review the cancellation terms and confirm you understand what access you lose.
- Follow the on-screen prompts to complete the cancellation.
- Take a screenshot of the confirmation page showing your cancellation date.
- Save the confirmation email Medify sends to your registered email address.
This is the fastest method if your account settings display a self-service cancellation button. Nevertheless, not all users see this option immediately, so move to the next method if you cannot find it.
Cancel via email to Medify support
- Compose an email to Medify's customer support team. You can find the support email on the Medify website or in your account settings.
- Use the subject line: "Cancellation Request - [Your Full Name] - [Your Account Email]".
- In the email body, state clearly: "I request immediate cancellation of my Medify subscription effective [today's date]. Please confirm this cancellation in writing and confirm my final renewal date and any remaining access period."
- Attach a copy of your most recent Medify invoice or billing confirmation.
- Send the email from the same address registered to your Medify account.
- Send the email using registered mail or a method with read receipt, so you have proof of delivery.
- Expect a response within 3-5 business days.
- Keep all correspondence in a folder for your records.
Email cancellation creates a paper trail that protects you if a dispute arises later. This method is particularly useful if self-service cancellation fails or if you want documented proof that you cancelled before a specific date.
Cancel through your payment provider
- Log in to your payment account (credit card, debit card, PayPal, Google Play, Apple ID or other platform where you subscribed).
- Navigate to Subscriptions or Recurring Payments.
- Identify the Medify subscription in your list of active subscriptions.
- Select Cancel, Unsubscribe or Remove.
- Confirm the cancellation and note the date it takes effect.
- Screenshot the confirmation for your records.
- Wait 24 hours, then log back in to verify the subscription no longer appears in your active list.
Cancelling through your payment provider is a backup method that works even if Medify's systems are unavailable. Nevertheless, always cancel directly with Medify first so they have official notice. Cancelling only through your payment provider may trigger delays or disputes over refunds.
Cancel if you subscribed via a mobile app
- Open the Medify app on your phone.
- Tap your profile icon or account menu.
- Locate Subscription, Billing or Manage Subscription.
- Tap Cancel Plan or Unsubscribe.
- Confirm the cancellation.
- Screenshot the confirmation page.
- Send a follow-up email to Medify support confirming you cancelled via the app on [date], so they have written notice.
Mobile app cancellations work the same way as web-based cancellations, but always send a confirmation email afterward because app-based records can sometimes fail to sync with Medify's support team.
What happens after you cancel Medify
Cancellation does not mean immediate loss of access. You retain full access until the end of your current billing period, unless you explicitly request immediate termination.
Your access after cancellation
Once you cancel, Medify will not charge you for the next billing cycle. You keep using all premium features until your current billing period ends. For example, if you cancel mid-cycle and your next charge was due on 15 August, you can access everything until 14 August. After 15 August, your account reverts to free or limited access depending on Medify's tier structure.
Confirming cancellation in writing
Request a cancellation confirmation email from Medify showing your cancellation date and your final access date. This email protects you if Medify mistakenly charges you again. If you do not receive a confirmation within 48 hours, send a follow-up email requesting written proof.
Checking for duplicate or unexpected charges
Monitor your bank or credit card statement for 30 days after your cancellation takes effect. If you see a charge from Medify after your cancellation date, contact your bank immediately and file a dispute. Provide your bank with your cancellation confirmation email as evidence. Yafee has assisted subscribers who spotted unauthorised charges weeks after they thought they had cancelled, so vigilance pays off.
Refunds and credits after cancellation
Your refund eligibility depends on when you cancel and whether the service has been delivered as promised.
Partial refunds within 14 days of purchase
If you cancel within 14 days of your initial purchase and have not substantially accessed the platform, you can request a partial or full refund. Email Medify's support team and reference the Consumer Protection (Fair Trading) Act, citing your consumer right to a refund for services not substantially received. Include your order date, cancellation date and the date you first accessed the platform.
Refunds after 14 days
After 14 days, Medify's standard position is that the service has been delivered and is non-refundable. Nevertheless, you retain the right to dispute this if the service was misrepresented or defective. In accordance with Singapore consumer law, you can request a refund on grounds of unfair trading conduct, even outside the 14-day window. Document specifically what features were promised but not delivered or what content was outdated or inaccessible.
Escalating a refund denial
If Medify refuses your refund request, escalate to the Consumers Association of Singapore (CASE) by filing a complaint at www.case.org.sg. Include all correspondence with Medify, your purchase confirmation, your cancellation date and a clear explanation of why you believe you are entitled to a refund. CASE will contact Medify on your behalf and attempt to mediate. If mediation fails, CASE can refer your dispute to the Small Claims Court if the amount is under SGD 10,000.
Common cancellation mistakes to avoid
You are not alone if you have cancelled a subscription and still been charged. These traps catch many subscribers, but you can sidestep every one.
Mistake 1: assuming deletion means cancellation
Deleting the Medify app from your phone does not cancel your subscription. Medify will still charge you on your renewal date. Always cancel through account settings or contact support; app deletion alone does nothing.
Mistake 2: missing the renewal date
If you cancel one day after your renewal date, Medify has already charged you for the next cycle. That charge is usually non-refundable unless you cancel within 14 days of the charge and request a refund. Mark your renewal date in your calendar and set a phone reminder for one week before, so you cancel in time.
Mistake 3: cancelling only through your payment provider
Cancelling only via PayPal, Apple ID or your credit card company does not notify Medify directly. They may still attempt to charge you, which creates confusion and disputes. Always cancel directly with Medify first, then cancel through your payment provider as a backup.
Mistake 4: not saving your confirmation
If you cancel and do not save a confirmation email or screenshot, you have no proof if Medify charges you again. Save everything: confirmation page screenshots, confirmation emails and your cancellation request email. Store these in a dedicated folder on your computer or cloud storage.
Mistake 5: ignoring unexpected charges
If you spot a Medify charge on your bank statement after cancellation, report it to your bank immediately. Do not wait. Your bank can file a chargeback or dispute on your behalf if you provide evidence of cancellation. Consequently, swift action improves your chances of recovering the unauthorised charge.
Checklist before and after cancellation
Use this checklist to ensure you complete every step and protect your consumer rights.
| Action | Before cancellation | After cancellation | Completed |
|---|---|---|---|
| Note your renewal date | Yes | - | |
| Download or screenshot all course materials | Yes | - | |
| Submit cancellation request | Yes | - | |
| Save cancellation confirmation email | - | Yes | |
| Verify no charge on renewal date | - | Yes | |
| Monitor bank statement for 30 days | - | Yes |
Alternatives to cancellation: keeping or switching plans
Before you cancel, consider whether a plan downgrade or pause might suit your situation better.
| Option | Cost | Best for | Action |
|---|---|---|---|
| Pause subscription | No charge | Temporary break (e.g., illness, exam done) | Contact Medify; pause periods usually last 30-90 days |
| Downgrade to monthly | $49-79/month | Testing if annual was too expensive | Request downgrade in account settings; next charge reflects new rate |
| Switch to free tier | $0 | Wanting limited access without paying | Cancel paid plan; free account may retain some content |
| Full cancellation | $0 | Not using platform and not returning | Follow cancellation steps in this guide |
Contact Medify support to discuss whether a pause or downgrade is available before you commit to cancellation. Yafee recognises that cancellation is sometimes the right choice, but flexibility options can preserve your access without ongoing charges.
Contact details and escalation routes
If you need to escalate a cancellation or refund dispute, use these official channels.
Medify support contact information
Medify's registered office is located at 71 Ayer Rajah Crescent, Singapore 139951. This is the official address of Medify Pte. Ltd. per company records. For cancellation and billing inquiries, contact their customer support team via the website or by email. Yafee recommends sending your cancellation request to their support email with all required details and keeping copies of all correspondence.
Consumers association of singapore (CASE)
If Medify refuses your refund or fails to respond to your cancellation request within 10 business days, lodge a complaint with CASE at www.case.org.sg or call 6100 0820. CASE is Singapore's statutory consumer protection body and handles disputes for free. You will need to provide your cancellation request, Medify's response (or proof of non-response), your purchase confirmation and a clear explanation of your claim.
Your bank or payment provider
If Medify charges you after cancellation, contact your bank immediately. Request a chargeback (if you used a credit card) or a refund dispute (PayPal, Apple ID, Google Play). Provide your cancellation confirmation email as evidence. Your bank can reverse the charge within 60-90 days of the disputed transaction.
Summary: taking control of your Medify subscription
Cancelling Medify requires deliberate action, but you now have the framework and legal backing to do it with confidence. You hold statutory consumer rights under Singapore's Consumer Protection (Fair Trading) Act, regardless of any "no-refund" policy Medify displays. Cancel within 14 days if you want the strongest grounds for a refund; cancel anytime if the service is misrepresented or defective. Document everything: your cancellation request, Medify's response, your confirmation date and any charges thereafter.
Follow the cancellation method that matches your subscription route (account settings, email or payment provider), keep your confirmation, and monitor your bank statement for 30 days. If Medify refuses a justified refund or charges you after cancellation, escalate to CASE without hesitation. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by following this exact process. Your subscription is your money, and you hold the legal right to stop it anytime. Act now, document carefully, and protect yourself.