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Frequently asked questions
Cancel Clue: The Right Way to Manage Your Subscription
How to cancel Clue and take control of your period tracking again
Why Clue users cancel and what you need to know first
Clue is a period and ovulation tracking application developed by BioWink GmbH, a Berlin-based company. The app helps you log menstrual cycles, ovulation windows, symptoms and mood patterns to generate personalised health insights. You access Clue on iOS, Android and web platforms, with pricing that varies by plan and billing frequency.
Your reasons for cancelling shape your next steps. You might leave because you no longer track your cycle actively, prefer another app, want to reduce subscription costs, or have privacy concerns. Each reason is valid, and Yafee recognises that your decision to cancel deserves a clear, straightforward process. Before you proceed, identify which platform you subscribed through-App Store, Google Play, or Clue's web portal via Paddle-because each platform enforces different cancellation and refund rules.
When cancellation makes sense
You have legitimate cause to cancel if the premium features do not match your needs, or if you find the free tier sufficient for your tracking habits. Some users downgrade to the free tier first, then cancel later. Others discover that another app aligns better with their lifestyle. If you are uncertain whether to cancel, consider pausing your subscription instead; you can reactivate later without losing your health data.
Your legal position under singapore consumer law
As a consumer in Singapore, you are protected under the Consumer Protection (Fair Trading) Act. This legislation grants you the right to cancel digital subscriptions within a cooling-off period and to demand refunds if the service fails to meet the standards promised to you. Yafee advises acting within statutory timeframes because delays weaken your legal standing. If Clue's parent company, BioWink GmbH, refuses to honour your cancellation or refund, you can escalate to the Consumers Association of Singapore (CASE) for dispute resolution.
Clue pricing and subscription plans
Understanding your billing cycle and plan type is essential before you cancel, because annual commitments carry different financial consequences than monthly renewals.
Current Clue subscription costs in singapore
| Plan name | Price (SGD) | Billing cycle | Best suited for |
|---|---|---|---|
| Clue Period Tracker (monthly) | S$12.48 | Monthly renewal | Testing premium features short-term |
| Clue Period Tracker (annual) | S$59.98 | Annual renewal | Long-term users seeking cost savings |
| Clue Plus (monthly) | S$12.98 | Monthly renewal | Flexible premium access |
| Clue Plus (annual) | S$59.98 | Annual renewal | Committed users maximising value |
How billing cycles affect your cancellation timeline
Monthly plans renew automatically on the same date each month. If you cancel on 15 June with your next billing date set for 15 July, you retain access until 15 July, then lose it. Annual plans lock you into a 12-month commitment; cancelling after 3 months forfeits the remaining 9 months' worth of prepaid fees, unless a refund window applies. Yafee recommends checking your App Store, Google Play or Paddle account immediately to confirm your renewal date before you initiate cancellation.
How to cancel Clue on iOS (App store)
App Store subscriptions managed through Apple's billing system require cancellation via your iPhone or iPad settings, not the Clue app itself.
Step 1: open your app store settings
- On your iPhone or iPad, open the App Store application.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
Step 2: locate and select your Clue subscription
- Scroll through the active subscriptions list until you find "Clue."
- Tap on "Clue" to open your subscription details.
Step 3: cancel your subscription
- Tap "Cancel Subscription" or "Edit Subscription."
- Confirm the cancellation when prompted by Apple.
- Your access ends at the next renewal date unless a refund is granted.
Apple processes your cancellation immediately in its system, though Clue's servers may take up to 24 hours to sync the change. You retain full access until your renewal date passes. If you cancel within 14 days of your initial purchase, Apple's refund window may apply; you can request a refund by contacting Apple Support directly.
How to cancel Clue on android (Google play)
Google Play subscriptions require cancellation through the Google Play Store app or web portal; you cannot cancel directly within Clue.
Step 1: open google play and access your subscriptions
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage your Google Account."
- Navigate to the "Payments and subscriptions" tab.
- Tap "Subscriptions."
Step 2: find and select Clue
- Locate "Clue" in your active subscriptions list.
- Tap on it to view your subscription details.
Step 3: confirm cancellation
- Tap "Cancel subscription."
- Follow Google's confirmation prompts.
- Your access ends at the next renewal date.
Google Play processes your cancellation immediately. You can still use Clue until your next billing date arrives. If you cancel within 48 hours of purchase on Google Play, you qualify for an automatic refund. Beyond that window, refunds depend on Google's discretionary policies. Yafee advises noting your purchase date so you can claim a refund promptly if you are within the window.
How to cancel Clue via the web (Paddle payment platform)
If you subscribed to Clue through the web portal, your payments are processed by Paddle, a third-party payment provider. Cancellation occurs through your Paddle account, not directly within Clue.
Step 1: log into your Clue account on web
- Visit Clue's official website.
- Sign in with your registered email and password.
- Navigate to your account settings or subscription management page.
Step 2: access your paddle billing dashboard
- Look for a "Subscriptions," "Billing" or "Manage Payment" link within your Clue account.
- Click the link to access your Paddle dashboard.
- Alternatively, visit Paddle's customer portal directly if Clue provides a link.
Step 3: locate your Clue subscription
- In your Paddle dashboard, find your active Clue subscription.
- Click on the subscription to view full details including your renewal date.
Step 4: cancel and confirm
- Select "Cancel Subscription" or "Pause Subscription" as appropriate.
- Confirm the cancellation. Paddle will send you a confirmation email immediately.
- Your access continues until the next renewal date unless a refund applies.
Paddle typically processes cancellations within 24 hours. If you cancel within 14 days of your initial purchase, Paddle honours a full refund under consumer protection regulations. After 14 days, Paddle refunds are discretionary. Yafee recommends keeping your Paddle confirmation email as proof of cancellation in case a dispute arises later.
Refund eligibility and next steps
Your refund rights depend on the platform you used, your purchase date and the reason you are cancelling.
Refund windows by platform
| Platform | Refund window | Claim method |
|---|---|---|
| Apple App Store | Up to 14 days from purchase | Contact Apple Support or request refund via App Store settings |
| Google Play Store | Up to 48 hours from purchase | Cancel subscription in Google Play; refund processes automatically if eligible |
| Paddle (web) | Up to 14 days from purchase | Request refund via Paddle dashboard or contact Paddle support |
How to request a refund after cancellation
- Confirm your cancellation is complete by checking your subscription status in your account or your payment platform dashboard.
- If you qualify for a refund under the platform's stated window, submit your request immediately through the platform's support system. Apple, Google and Paddle each have dedicated refund request forms.
- Provide your order number, purchase date and a brief reason for the refund request.
- Wait for confirmation. Apple and Paddle typically respond within 5-7 business days; Google Play may take up to 48 hours.
- If the platform denies your refund and you believe the denial breaches Singapore's Consumer Protection (Fair Trading) Act, contact the Consumers Association of Singapore for mediation.
Yafee emphasises that refund timelines are strict. Once a refund window closes, platforms rarely grant exceptions. Act within the stated period-14 days for App Store and Paddle, 48 hours for Google Play-to protect your entitlement.
What happens after you cancel Clue
Cancellation does not erase your data or account immediately; you retain a grace period to recover or reactivate.
Access and data retention after cancellation
After you cancel, your access to premium features ends at your next renewal date. Your health data-cycle logs, symptom records, predictions-remains stored on Clue's servers for a set period, typically 30 to 90 days, depending on BioWink GmbH's privacy policy. This gives you a window to reactivate your subscription and recover your information. After the retention period expires, Clue may delete your data permanently. If you want to preserve your data, export it before your access ends, where the app allows export functionality.
Downgrading to the free tier as an alternative
Before you cancel entirely, consider switching to Clue's free tier. The free version offers basic cycle tracking and symptom logging without premium features or ad-free access. Downgrading is simpler than cancelling and lets you keep your account active. If your needs change later, you can resubscribe to premium without losing your historical data. Yafee finds that downgrading suits users who want to reduce costs without committing to a full exit.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the correct steps, but small oversights can cost you money or access to your data.
Mistake 1: cancelling in the wrong place
Many users attempt to cancel Clue by deleting the app or within the Clue app itself. Neither action cancels your subscription or stops future billing. You must cancel through your payment platform-App Store, Google Play or Paddle-not the app. Deleting Clue without cancelling your subscription means your credit card continues to be charged on your renewal date.
Mistake 2: missing the refund window
Refund eligibility expires 14 days after purchase on App Store and Paddle, or 48 hours after purchase on Google Play. If you delay your cancellation request, you forfeit your refund entitlement. Yafee advises acting immediately upon deciding to cancel so you do not miss these critical deadlines.
Mistake 3: failing to verify cancellation
After you submit a cancellation request, log into your subscription account 24 hours later to confirm it was processed. Check your payment platform's subscription list; if Clue still appears as "active," contact platform support immediately. A failed cancellation means you continue to be charged.
Mistake 4: not exporting your data before access ends
Once your premium access expires or your account is deleted, you lose the ability to download your cycle history and health logs. If you want to switch to another app or keep records for personal reference, export your data before your renewal date. Check Clue's settings for an export or data download option.
How to escalate if Clue or your payment platform refuses to cancel
If you cancel as instructed but Clue continues to charge you, or if your refund request is denied unfairly, Singapore consumer law provides an escalation path.
Step 1: document your cancellation attempt
- Save screenshots of your cancellation confirmation from your payment platform.
- Keep all emails confirming the cancellation.
- Note the dates and times you attempted to cancel and the method you used.
- Record any support responses from Apple, Google, Paddle or Clue's customer service.
Step 2: contact your payment platform's support
- If you were charged after cancellation, file a formal dispute with your payment platform: Apple Support, Google Play Support or Paddle's Help Centre.
- Reference your cancellation confirmation and explain that you were charged after cancelling.
- Request a full refund of unauthorised charges and a chargeback if necessary.
- Follow up within 7-10 business days if the platform does not respond.
Step 3: escalate to consumers association of singapore if needed
- If your payment platform or Clue refuses to resolve the issue, contact the Consumers Association of Singapore (CASE).
- File a complaint detailing your cancellation attempts, proof of charges and any refusals to refund.
- CASE will mediate between you and BioWink GmbH on your behalf under the Consumer Protection (Fair Trading) Act.
- Provide CASE with all documentation: screenshots, emails, your payment statements and copies of your cancellation requests.
The Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and receive refunds for services that do not meet promised standards. If Clue cannot provide the health insights or features it advertised, you have grounds to demand a refund. Yafee has helped thousands of consumers cancel unfair subscriptions by leveraging this legal framework-your case is no different.
Comparing Clue with alternative period tracking apps
Before you cancel, you might explore whether switching to another app better suits your needs.
How Clue compares to competitors
| App | Free tier available | Monthly subscription | Privacy focus | Best for |
|---|---|---|---|---|
| Clue | Yes | S$12.48 | High | Privacy-conscious users wanting detailed insights |
| Flo | Yes | Similar | Moderate | Users seeking fertility planning features |
| Period Tracker | Yes | Lower cost | Moderate | Budget-conscious trackers |
| Mela | No | Higher | Very high | Users prioritising offline privacy and local data storage |
Should you switch or cancel?
If you are cancelling because another app aligns better with your tracking habits, that is a valid reason to leave. Clue's free tier is robust, so if you only want basic cycle logging without premium features, downgrading first may be wiser than cancelling. However, if privacy is your primary concern, Clue excels in this area and may outweigh the cost of premium features. Yafee recommends evaluating whether the issue is truly Clue or your current needs, because switching apps only to cancel again months later creates unnecessary friction.
Your cancellation checklist
Use this checklist to ensure your cancellation is completed correctly and you have protected your interests.
- Identify which platform you subscribed through: App Store, Google Play or Paddle (web).
- Check your current renewal date and billing cycle in your subscription settings.
- Note whether your plan is monthly or annual, and calculate any remaining prepaid fees.
- Export your cycle data and health logs before your access expires if the app allows it.
- Follow the cancellation steps for your specific platform as outlined in this guide.
- Wait 24 hours, then verify in your subscription dashboard that cancellation was processed.
- If you qualify for a refund (within 14 days for App Store/Paddle, 48 hours for Google Play), submit your refund request immediately.
- Keep all confirmation emails and screenshots of your cancellation and refund requests.
- If you are not refunded within the stated timeframe, contact your payment platform's support.
- If the platform refuses to help, escalate to the Consumers Association of Singapore with your documentation.
Contact information and next steps
Your cancellation process does not end with submitting a request; follow through to ensure it is honoured and you receive any refund owed.
Official contact channels
Clue's parent company, BioWink GmbH, is headquartered in Berlin, Germany. The app does not operate a local office in Singapore, so all customer support is handled through the central website and email systems. You can contact Clue's support team through the in-app help menu or via their official website. For App Store issues, contact Apple Support; for Google Play issues, contact Google Support; for Paddle transactions, contact Paddle's Help Centre directly. Yafee emphasises that each platform has its own support queue, so direct your complaint to the organisation that processed your payment.
Escalation to consumers association of singapore
If Clue, Apple, Google or Paddle refuses to honour your cancellation or refund within 7-10 business days, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE will investigate your claim under the Consumer Protection (Fair Trading) Act and mediate on your behalf at no cost to you. Provide CASE with all documentation: your cancellation confirmation, payment records, correspondence with the company or platform, and any refund denial letters. CASE's mediation process typically resolves disputes within 8 weeks.
Protecting yourself going forward
Yafee recommends that you set reminders on your calendar for subscription renewal dates so you are never caught off guard by unexpected charges. Review your bank or credit card statements monthly to spot any subscriptions that continue after you intended to cancel. When you subscribe to any service in future, note the cancellation policy and refund window immediately in a personal record. This proactive approach prevents billing disputes before they occur.
Cancelling Clue is a simple process when you follow the correct steps for your platform and act within refund windows. Yafee has helped thousands of consumers cancel subscriptions, reclaim control of their billing and recover unfair charges by leveraging consumer protection law. Your right to cancel is guaranteed under Singapore's Consumer Protection (Fair Trading) Act, and Yafee is here to guide you through every step of that process so you can move forward with confidence.