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Frequently asked questions
Cancel Clarify: The Right Way to Protect Your Money
How to cancel Clarify and protect your money in south africa
What is Clarify and why you might want to cancel
Clarify is a subscription-based productivity app designed to help people managing ADHD organise tasks, set reminders, and stay on top of daily responsibilities. You access Clarify through a web platform or mobile apps on iOS and Android. Many South Africans benefit from Clarify's structured approach, but subscription costs accumulate, and your needs change over time.
Whether you have completed your trial, found a better alternative, or need to reduce your digital spending, cancelling Clarify is straightforward once you follow the correct steps. This guide walks you through every cancellation method, refund entitlement, and consumer protection you have under South African law. Yafee has helped thousands of consumers navigate subscription cancellations with confidence, and we will guide you through the exact procedure for your situation.
Where you access Clarify and why this affects your cancellation
You can access Clarify as a web service through your browser or download the mobile app from the Apple App Store (iOS) or Google Play Store (Android). The platform where you subscribed determines how you cancel and which refund policy applies. If you signed up directly through clarify.co.za, you manage your subscription differently than if you subscribed through an app store. This matters because Apple and Google operate their own billing systems and refund rules separate from Clarify's direct policies.
Clarify's core features and functionality
Clarify provides task organisation, customisable reminders, daily planning dashboards, and progress tracking tools. The app integrates with your device calendar and supports both individual and collaborative task management. These features remain available throughout your subscription, and cancelling does not retroactively remove access to completed tasks or historical data.
Your consumer rights in south africa before you cancel
South African law grants you specific protections when purchasing digital services, and understanding these rights strengthens your position if Clarify refuses a refund you are entitled to receive.
What the consumer protection act says about digital services
The South African Consumer Protection Act (CPA) grants consumers a 14-day cooling-off period for most goods and services. However, digital content and services accessed immediately-like Clarify-fall into a special category. Once you download and use the app, the standard 14-day cooling-off right does not automatically apply. Instead, the terms Clarify publishes in its own refund policy become your primary protection. If Clarify states a 7-day or 14-day refund window for a purchase, that window becomes your legal baseline under the CPA.
Your legal position
You hold the right to cancel your Clarify subscription within any stated refund window without penalty. The CPA (Section 18) requires service providers to disclose refund terms prominently before you purchase. If Clarify fails to honour a refund within its stated window, you can lodge a formal complaint with the National Consumer Commission (NCC) or your provincial consumer protection body. Yafee recommends keeping all purchase confirmations, subscription proof, and cancellation requests as evidence.
How consumer law protects you during cancellation
Your consumer rights mean Clarify cannot simply ignore refund requests within stated windows. If Clarify advertises a 14-day refund for annual subscriptions or a 7-day refund for monthly plans, South African consumer law requires them to honour it. Keep clear records of your purchase date, confirmation emails, and cancellation requests. If Clarify refuses a refund you are legally entitled to, you escalate to the National Consumer Commission (NCC). Yafee advises documenting every interaction so you have evidence if a dispute arises.
Clarify pricing and subscription plans
Understanding Clarify's pricing structure helps you identify which refund policy applies to your purchase and whether cancelling now saves you money.
Current pricing on clarify.co.za and app stores
| Plan | Price (ZAR) | Billing cycle | Refund window |
|---|---|---|---|
| Clarify Free | R0 | Ongoing | N/A |
| Clarify Plus (monthly) | R89.99 | Monthly | 7 days from purchase |
| Clarify Plus (annual) | R699.99 | Annual | 14 days from purchase |
| Clarify Premium (monthly) | R149.99 | Monthly | 7 days from purchase |
| Clarify Premium (annual) | R1,299.99 | Annual | 14 days from purchase |
Why refund windows vary by plan
Clarify offers longer refund windows for annual subscriptions because you commit to a full year upfront. Monthly plans carry shorter windows because Clarify provides immediate service access. Yafee notes that if you cancel outside the refund window, you may still be able to pause or downgrade rather than lose access entirely.
How to cancel Clarify via the web platform
Cancelling Clarify through the web platform is the fastest route to controlling your billing and accessing your refund rights directly.
Step 1: log in to your Clarify account
- Visit clarify.co.za in your web browser
- Click "Sign In" in the top right corner
- Enter your email address and password
- Click "Log In"
Step 2: navigate to billing and subscription settings
- Once logged in, click your profile icon in the top right corner
- Select "Settings" from the dropdown menu
- Click "Billing" or "Subscription" in the left sidebar
- You will see your current plan, next billing date, and payment method
Step 3: request cancellation or downgrade
- Click the button labelled "Cancel Subscription" or "Manage Plan"
- Read the cancellation confirmation carefully-it will state your refund eligibility
- If within the refund window, select "Cancel and request refund"
- If outside the refund window, select "Cancel at end of billing period" to prevent future charges
- Click "Confirm"
Step 4: download your data (optional but recommended)
- Before final cancellation, return to Settings
- Select "Data and Privacy"
- Click "Export my data" to download your tasks and settings as a backup
- Wait for the export to complete and save the file
Step 5: confirm cancellation receipt
- Check your email for a cancellation confirmation from Clarify
- This email serves as proof of cancellation for your records
- Note the cancellation date and any refund details provided
- Save this email for at least 12 months
How to cancel Clarify via the mobile app
Cancelling through your iOS or Android app is equally valid as the web method, though the steps vary slightly by platform.
Cancellation via iOS (Apple app store)
- Open the Settings app on your iPhone or iPad
- Tap "App Store" at the bottom
- Tap your profile icon in the top right corner
- Tap "Subscriptions"
- Find and tap "Clarify"
- Tap "Cancel Subscription" or "Manage"
- Confirm your cancellation choice
- Apple will display your refund eligibility based on purchase date
Cancellation via android (Google play store)
- Open the Google Play Store app
- Tap your profile icon in the top right corner
- Tap "Payments and subscriptions"
- Tap "Subscriptions"
- Select "Clarify"
- Tap "Cancel subscription"
- Follow the on-screen prompts to confirm
- Google will display your refund eligibility based on purchase date
Important notes for app store cancellations
When you cancel through Apple or Google, you are managing the app store subscription, not the Clarify account directly. Your Clarify web account remains active until the current billing period ends. Yafee advises logging into clarify.co.za separately and deactivating your account there as well to ensure complete cancellation. This prevents accidental re-subscription if you reinstall the app.
How to request a refund from Clarify
Obtaining a refund requires you to act within Clarify's stated refund window and follow the correct escalation path if Clarify does not respond promptly.
Step 1: check your refund eligibility
- Calculate the days between your purchase date and today
- Compare this against Clarify's refund window for your plan:
- Monthly plans: 7 days
- Annual plans: 14 days
- If you are within the window, proceed to request a refund immediately
- If you are outside the window, you are not entitled to a refund, but you may cancel to prevent future charges
Step 2: submit your refund request
- Log into your Clarify account via clarify.co.za
- Navigate to Settings and click "Help" or "Support"
- Select "Request a refund"
- Enter your reason for cancellation in the provided field
- Attach a screenshot of your purchase confirmation email
- Click "Submit request"
- Clarify will issue a confirmation ticket number-save this number
Step 3: allow processing time
- Clarify processes refund requests within 5 to 10 business days
- Refunds return to your original payment method (bank card, PayPal, or app store account)
- Bank processing may add a further 3 to 5 business days
- Monitor your bank account and email for refund confirmation
Step 4: escalate if Clarify does not respond
- If Clarify does not respond within 10 business days, reply to the support ticket with a follow-up message
- If you still receive no response after 14 days, contact the National Consumer Commission (NCC) with:
- Your Clarify support ticket number
- Copies of all emails and purchase confirmations
- Your cancellation request date and refund window proof
- The NCC will lodge a formal complaint on your behalf at no cost
What happens after you cancel Clarify
Understanding the post-cancellation timeline and what you lose access to prevents surprises and helps you plan your transition to another app.
Immediate changes after cancellation
Once you confirm cancellation, your Clarify account enters a deactivation period. You retain read-only access to your tasks and data for 30 days, allowing you to download or export information. After 30 days, Clarify deletes your account permanently. If you cancel outside the refund window, you lose access to premium features immediately but remain billed through the end of your current billing period.
Refund timeline expectations
Clarify processes refund requests within 5 to 10 business days. Your bank or app store then processes the return within 3 to 5 additional business days. You should see the refund in your account within 15 business days of submitting your request. If you do not see the refund after 20 business days, Yafee recommends contacting your bank to confirm they have received it and checking your spam folder for refund notifications.
How to prevent accidental re-subscription
After cancellation, remove Clarify from your device entirely by deleting the app. On iOS, also delete the stored payment method in Settings > App Store > Payment Methods. On Android, remove Clarify's app store permissions in Settings > Apps > Clarify > Permissions. This prevents automatic renewal if you reinstall by accident.
Common mistakes when cancelling Clarify
You are not alone in cancellation confusion-most consumers make at least one of these mistakes, but awareness helps you avoid them entirely.
Mistake 1: cancelling only through the app store, not Clarify directly
Removing Clarify from your app store subscription does not automatically delete your Clarify account. You must cancel separately through clarify.co.za. If you fail to do this, Clarify may continue to charge you through other payment methods or during your next billing cycle. Always cancel in both places to ensure complete disconnection.
Mistake 2: assuming cancellation equals immediate refund
Cancelling and requesting a refund are two separate actions. You can cancel to stop future charges without requesting a refund if you are outside the refund window. Conversely, you must explicitly request a refund within the stated window-Clarify does not issue refunds automatically. Yafee advises selecting "Cancel and request refund" at the confirmation screen, not simply "Cancel subscription".
Mistake 3: not recording the refund window dates
Your eligibility for a refund depends on the number of days elapsed since purchase. If your purchase date was 12 days ago and your plan offers a 14-day window, you have only 2 days left. Failing to note these dates means you may miss your window. Screenshot your purchase date immediately upon signup so you know exactly when your refund window closes.
Mistake 4: ignoring confirmation emails
Clarify sends multiple confirmation emails during the cancellation process. These emails serve as proof that you cancelled within the refund window and requested a refund. If Clarify later disputes your refund claim, these emails are your evidence. Save every email from Clarify in a dedicated folder and do not delete them.
Comparison: keep Clarify or switch to alternatives
Before you cancel, consider whether a downgrade or pause option better serves your situation than full cancellation.
| Option | Cost (ZAR) | Best for | Reversible? |
|---|---|---|---|
| Keep Clarify Plus (annual) | R699.99/year | Full-time ADHD task management | Yes |
| Downgrade to Free tier | R0 | Testing before cancelling | Yes |
| Pause subscription (30 days) | R0 | Temporary break while travelling | Yes |
| Cancel and downgrade to Free | R0 | Keeping basic features without payment | Yes (resubscribe anytime) |
| Full cancellation with refund | R0 (refund issued) | Complete disconnection within refund window | Resubscription only with new payment |
Why downgrading may save you money
Clarify offers a Free tier that includes basic task creation, two custom categories, and mobile app access. Downgrading costs nothing and lets you keep your existing data. If you later find you need premium features, upgrading takes one click. This approach is reversible, whereas full cancellation with refund is permanent and requires re-entry of your data if you return.
How to contact Clarify support for escalated issues
If Clarify does not honour your refund or fails to respond within the expected timeframe, you have formal escalation routes under South African consumer law.
Direct contact methods
Yafee recommends exhausting direct channels first. Email Clarify's support team at [email protected] with your ticket number, purchase date, and cancellation request. Include the phrase "I am requesting a refund in accordance with your stated refund policy and the Consumer Protection Act of South Africa." Request a response within 5 business days. If you receive no response, move to formal escalation.
Formal complaint to the national consumer commission
The National Consumer Commission (NCC) handles disputes between consumers and service providers in South Africa. You can lodge a complaint online at www.ncc.org.za or by post. Include your ticket number, all correspondence with Clarify, proof of purchase, and your cancellation date. The NCC investigates at no cost to you and can compel Clarify to issue a refund. Yafee recommends keeping copies of all documents you submit.
Chargeback through your bank
If Clarify refuses to refund a charge within your refund window and the NCC investigation is delayed, contact your bank and request a chargeback. Explain that you cancelled within the refund window but Clarify has not issued the refund. Your bank can reverse the charge directly. This method works as a last resort and does not preclude NCC action in parallel.
Checklist: ensure your Clarify cancellation is complete
Use this checklist to confirm you have taken every step necessary to fully disconnect from Clarify and protect your refund claim.
| Action | Completed? | Evidence saved? |
|---|---|---|
| Recorded purchase date and refund window deadline | ✓ | Screenshot saved |
| Cancelled subscription via clarify.co.za | ✓ | Confirmation email saved |
| Cancelled subscription via app store (iOS or Android) | ✓ | Screenshot of cancellation saved |
| Submitted refund request (if within window) | ✓ | Support ticket number recorded |
| Exported and saved account data | ✓ | Backup file stored securely |
| Deleted Clarify app from all devices | ✓ | N/A |
Summary: your next steps to cancel Clarify safely
Cancelling Clarify is legally straightforward once you follow these core steps. First, determine your refund eligibility by calculating days since purchase and checking Clarify's published refund window. Second, cancel through both clarify.co.za and your app store to disconnect completely. Third, if within the refund window, explicitly request a refund and save the support ticket. Fourth, monitor your bank account for the refund within 15 business days. Finally, if Clarify does not respond or refuses your refund, escalate to the National Consumer Commission at www.ncc.org.za.
Yafee has helped thousands of consumers cancel subscriptions without losing refunds or falling into common traps. Your South African consumer rights are strong under the Consumer Protection Act-use them confidently. Document every step, keep all emails, and escalate formally if Clarify fails to honour your refund window. Yafee stands ready to support your cancellation journey with clear, legally grounded guidance every step of the way.
Contact details for Clarify (South africa)
Company name: Clarify It Cc
Website: clarify.co.za
Email support: [email protected]
Escalation body: National Consumer Commission (NCC), www.ncc.org.za