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Frequently asked questions
Cancel Videoscribe: The Right Way to Avoid Charges
How to cancel Videoscribe before auto-renewal drains your account
What Videoscribe is and why filipinos are signing up
Videoscribe is a cloud-based whiteboard animation platform that empowers you to create professional videos for education, marketing, training, and social media without needing advanced video editing expertise. The service operates on a subscription model with automatic monthly or annual renewal, and it includes a 7-day free trial that converts to a paid plan unless you cancel before the trial expires. For Filipino users, this auto-renewal structure is critical because many face unexpected charges when the complimentary period ends and your bank card is debited automatically.
Sparkol, the company operating Videoscribe, manages customer support through their email address at [email protected]. The platform publishes pricing in US dollars on its official website, which means your final charge in Philippine pesos depends on your bank's exchange rate at the moment of billing. This currency conversion can inflate the actual cost above the advertised price, making it essential that you track your exact renewal date, especially as a Philippines-based user.
The two main subscription plans
Videoscribe offers two tiered subscription options beyond the free trial period. The Lite plan serves as the entry-level choice, while the Core plan provides expanded download allowances and a substantially larger asset collection.
| Plan | Monthly (USD / PHP) | Annual (USD / PHP) | Key features |
|---|---|---|---|
| Lite | $12.50 / ₱706 | $150 / ₱8,475 | 5 downloads per month, 5-minute videos, 9,000+ assets |
| Core | $18.75 / ₱1,059 | $225 / ₱12,712 | 30 downloads per month, 10-minute videos, 5 million+ assets |
| Free trial | ₱0 | 7 days only | 3 downloads, 5-minute videos, limited assets |
Annual plans demand a substantially larger upfront payment, so if you are testing Videoscribe for a single project or temporary requirement, monthly billing offers greater flexibility. The free trial is time-limited and automatically converts to your selected plan unless you cancel before day 7 concludes.
Why filipino users must monitor billing dates
The Philippines applies a 12 percent value-added tax on digital services, which may be added to your subscription cost depending on how Videoscribe applies local tax regulations. Combined with currency conversion, your actual charge in pesos can exceed the sticker price displayed on the website. Most Filipino users pay through a bank card or through Apple or Google if they subscribed via those platforms, but there is no confirmed evidence that Videoscribe accepts GCash or Maya as direct payment methods.
This is why Yafee strongly recommends saving your original payment receipt and recording your renewal date the moment you sign up. If you do not cancel before that date, you will be charged automatically, and Videoscribe does not offer refunds for unused time after cancellation. The company's billing practices are transparent, but prevention is far more effective than seeking a refund after the fact.
When you should cancel Videoscribe
Cancelling Videoscribe makes logical sense if you have completed your project, no longer require whiteboard animations, or want to migrate to a more affordable alternative.
Clear reasons to cancel immediately
- You have finished your video project and have no additional projects scheduled
- You are still within your free trial and have decided not to pay
- Monthly subscription fees are straining your budget and annual billing is not justified
- You have located a cheaper or more suitable animation tool that better fits your needs
- You signed up for a single-use license and no longer require ongoing access
- Your organisation has switched to an internal video production team
When to keep your subscription active
Retain your Videoscribe plan if you produce whiteboard animations regularly, manage multiple client projects, or anticipate needing this service within the next three months. The monthly payment is modest enough that retaining it during periods of lower usage may be more efficient than cancelling and reactivating later.
Your consumer rights under philippine law
As a consumer purchasing digital services in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to cancel subscriptions and prohibits unfair billing practices.
Your legal position
The Consumer Act of the Philippines establishes that you, the subscriber, have the right to terminate any subscription service. Videoscribe must permit you to cancel before any automatic renewal charge is processed. The law further requires that the company clearly disclose the renewal date, the subscription cost, and cancellation instructions before you make your payment commitment. If Videoscribe charges your account without your explicit prior authorisation, or if the company fails to honour your cancellation request within a reasonable timeframe, you have grounds to file a complaint with the Department of Trade and Industry (DTI), which is the primary consumer protection authority in the Philippines.
Furthermore, under the Consumer Act, Videoscribe cannot compel you to pay for services after you have cancelled, nor can the company retain your payment if you cancel within a reasonable timeframe that aligns with international best practice (typically 14 to 30 days from billing).
How to escalate if Videoscribe refuses to cancel
If the company does not process your cancellation request or continues to charge your account after you have requested cancellation, escalate your complaint to the Department of Trade and Industry (DTI) through their official consumer complaint system. The DTI has the authority to investigate unfair billing practices and can compel Videoscribe to refund unauthorized charges. You may file a complaint online at the DTI website or visit a regional DTI office in your city.
How to cancel Videoscribe: step-by-step
Videoscribe cancellation is performed entirely through the web-based account interface, with no physical or postal address required for the cancellation process.
Step 1: log in to your Videoscribe account
- Navigate to the Videoscribe login page using your web browser
- Enter your email address and password
- Click "Sign In" to access your account dashboard
- If you have forgotten your password, select "Forgot Password" and follow the email recovery link
Step 2: access your account settings
- Once logged in, locate your account menu (typically represented by your profile icon in the top-right corner)
- Select "Account Settings" or "Subscription Settings" from the dropdown menu
- Look for a section labelled "Billing," "Subscription," or "Plan Management"
- Click on the option to view your current subscription details
Step 3: locate the cancellation option
- Within your subscription settings, find the button or link that says "Cancel Subscription," "Cancel Plan," or "Manage Subscription"
- Read the cancellation summary, which will specify your final billing date and any unused credits
- Confirm that the renewal date displayed matches your records
Step 4: confirm your cancellation
- Click the cancellation confirmation button
- Videoscribe may ask why you are cancelling; this feedback is optional but helpful for the company
- Review the final cancellation notice, which will state that your access ends on your current billing cycle's last day
- Click "Confirm Cancellation" to finalize the process
Step 5: save your cancellation confirmation
- Videoscribe will send a confirmation email to your registered email address
- Screenshot or print the on-screen cancellation confirmation message
- Save the confirmation email in a dedicated folder for your records
- Note the date you cancelled and the date your access will terminate
Step 6: contact customer support if you encounter issues
If the cancellation button does not appear in your account settings, or if you receive an error message, contact the Videoscribe Customer Success team immediately at [email protected]. Include your account email address, the date you attempted cancellation, and a screenshot of the issue. Yafee advises that you send this email within 24 hours of encountering the problem, as timely communication creates a documented record of your cancellation attempt, which is essential if a dispute arises later.
What happens after you cancel Videoscribe
Your account status changes immediately after cancellation, though your actual access to the platform remains active until the end of your billing cycle.
Access during your final billing period
After you cancel, you retain full access to Videoscribe until your current subscription period ends. If you are on a monthly plan and cancel on the 15th of the month, you can still use the platform until the final day of that month. This grace period allows you to download any completed projects or retrieve important files before your account is deactivated. Do not delay downloading or exporting your work, as you cannot re-activate the account to recover files once the subscription expires.
Post-cancellation access and data
After your subscription expires, you lose the ability to create new videos or access premium features. However, Videoscribe does not typically delete your account or your project files immediately. Contact [email protected] if you need to verify the company's data retention policy or if you require your projects in a specific export format before access ends.
No automatic reactivation or hidden charges
Once cancelled, your subscription does not automatically renew. You will not be charged again unless you manually re-subscribe by selecting a new plan and authorising a payment method. Yafee has assisted thousands of consumers in verifying that their cancellations were processed correctly, and the most common cause of confusion is users who forget they cancelled and then believe they were charged unexpectedly. Your cancellation confirmation email is your proof that the subscription is terminated.
Refund policy and what to expect
Videoscribe does not offer refunds for unused time after cancellation, which is consistent with the company's stated refund policy.
When you are not entitled to a refund
If you cancel mid-month on a monthly plan, you forfeit access to the platform from the cancellation date onward, but you are not refunded for the unused portion of that month. Similarly, if you cancel an annual subscription after three months, you do not receive a refund for the remaining nine months of service. This is a standard practice in the software-as-a-service (SaaS) industry, and Videoscribe discloses this policy at the point of purchase.
Exceptions and special circumstances
A refund may be considered if you were charged twice in a single billing cycle due to a system error, or if you cancelled but the company continued to charge your account despite your documented request. In these cases, contact the Videoscribe Customer Success team at [email protected] with proof of your cancellation request and evidence of the duplicate or unauthorized charge. If the company refuses to refund the erroneous charge, you have the right to dispute the transaction with your bank or credit card issuer, who can conduct a chargeback investigation on your behalf.
Chargeback and bank dispute process
If Videoscribe does not respond to your refund request within 10 business days, or if the company denies a legitimate refund claim, contact your bank and request a chargeback. Provide your bank with your cancellation confirmation email, proof that the charge was unauthorized or erroneous, and any correspondence with Videoscribe. The Consumer Act of the Philippines protects your right to dispute charges, and your bank is legally obligated to investigate the matter. Yafee recommends keeping all documentation organized and accessible when disputing a charge, as banks typically require evidence to proceed.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward if you follow the correct steps, and the vast majority of users complete the process without complications. However, several preventable mistakes can cause frustration or result in unexpected charges.
Mistake 1: confusing account deletion with subscription cancellation
Cancelling your subscription does not delete your account. If you delete your account without first cancelling your subscription, your account may reactivate on your renewal date, and you will be charged again. Always cancel the subscription first through the account settings menu, then delete the account if you wish (though this step is optional). Yafee advises keeping your account active even after cancellation, as this preserves access to your project history and any assets you created.
Mistake 2: waiting until the renewal date to cancel
If you cancel on your renewal date or after the system has already processed your billing, you will be charged for the new billing cycle. Cancel at least 2 to 3 days before your renewal date to ensure your cancellation is processed before the automatic charge is applied. Your renewal date is displayed in your account settings and was included in your welcome email when you signed up.
Mistake 3: assuming the free trial has no renewal date
The 7-day free trial automatically converts to a paid subscription on day 8 unless you cancel. Many new users assume the trial is indefinite or forget when it expires. Record your trial end date immediately upon signup, and set a calendar reminder for day 5 or 6 if you are unsure whether you will pay. Cancelling during the trial means you will never be charged.
Mistake 4: not saving your cancellation confirmation
If you do not save your cancellation confirmation email or screenshot the on-screen confirmation message, you have no evidence that you cancelled if a dispute arises later. The confirmation document is your proof of cancellation, and it specifies the exact date your access terminates. Without this documentation, Videoscribe may claim they have no record of your cancellation request, and you will have a harder time disputing an unexpected charge.
Mistake 5: ignoring currency conversion and hidden taxes
Your invoice will display both the US dollar amount and the PHP equivalent. The PHP amount may be higher than what the website calculator estimates because of currency fluctuations and the 12 percent value-added tax applied at billing. Compare your expected charge to your actual bank statement. If the amount is significantly higher, contact Videoscribe to verify the calculation, as billing errors can occur.
Mistake 6: forgetting you subscribed through apple or google
If you signed up for Videoscribe through the Apple App Store or Google Play Store, cancelling within the Videoscribe website will not stop the subscription. You must cancel through the app store itself. Log into your Apple ID or Google Play account, navigate to subscriptions, find Videoscribe, and select "Cancel Subscription" there. Many users cancel in the wrong place and believe the subscription ended when it actually continues to renew.
Timeline and expectations for cancellation
Understanding the timeline ensures you know exactly when your access ends and when you can safely expect your account to stop renewing.
| Action | Timeline | What you should do |
|---|---|---|
| You cancel during free trial | Immediate | Access ends immediately; you are never charged |
| You cancel on an active monthly plan | Access ends on the last day of the current month | Cancel at least 2 days before your renewal date |
| You cancel on an active annual plan | Access ends on the last day of the current annual cycle | No refund for unused months; cancellation is final |
| Videoscribe processes your cancellation | Within 24 hours | You will receive a confirmation email |
| Your access is fully deactivated | End of your current billing period | Download all projects and files before this date |
| Next automatic charge (if you do not cancel) | On your renewal date | Monitor your bank statements; contact DTI if unauthorized |
Checklist before you cancel
Use this checklist to ensure you are ready to cancel and that nothing important is overlooked.
- Confirm your renewal date is within the next 7 days or has already passed (if so, you cannot prevent the next charge)
- Download and export all completed video projects in your preferred format
- Export any custom assets, music, or templates you created
- Take screenshots of your subscription plan details and current billing amount
- Log in to your account and locate the cancellation button in your settings
- Read the cancellation summary and confirm the final access date
- Complete the cancellation and save the confirmation message
- Save the confirmation email from Videoscribe
- Verify your cancellation by logging back in 24 hours later (your plan status should say "Cancelled")
- Monitor your bank statements for the next 30 days to confirm no charge appears
Comparing Videoscribe to alternatives
If you are cancelling Videoscribe because you have found a more suitable or affordable alternative, this comparison table highlights how Videoscribe's pricing and features stack against other whiteboard animation tools.
| Tool | Monthly Cost (USD) | Video length | Best for |
|---|---|---|---|
| Videoscribe (Core) | $18.75 per month | Up to 10 minutes | Professional marketing and training |
| Powtoon | $19 per month | Unlimited | Social media and presentations |
| Animaker | $11 per month | Unlimited | Explainer videos and demos |
| Wistia | Free + premium at $100/month | Unlimited | Video hosting and analytics |
| Canva | $180 per year (₱10,152) | Unlimited designs | General design and simple animation |
Videoscribe remains a premium choice for professional whiteboard animation, and the Core plan is well-suited for organizations that produce regular training or marketing videos. However, if you are using Videoscribe only occasionally or for short personal projects, Animaker or Canva offer lower monthly costs with similar functionality.
How yafee can help you cancel Videoscribe
Cancelling a subscription should be simple and transparent. At Yafee (yafee.com), we have helped thousands of consumers cancel their digital subscriptions efficiently and without unexpected charges. If you encounter problems cancelling Videoscribe, or if the company continues to charge your account after you have cancelled, Yafee provides guidance on how to escalate your complaint to the Department of Trade and Industry and dispute unauthorized charges through your bank.
The Consumer Act of the Philippines guarantees your right to cancel, and Yafee ensures you understand those rights. Visit Yafee today to access cancellation guides, templates for complaint emails, and step-by-step instructions tailored to your specific situation. Yafee's mission is to empower consumers with accurate legal information and practical procedures that protect your money and your time.
Contacting Videoscribe support
If you cannot locate the cancellation button in your account settings, or if your cancellation fails to process, contact the Videoscribe Customer Success team directly.
Customer support contact details
- Email: [email protected]
- Response time: Within 24 to 48 hours
- What to include in your email: Your full name, registered email address, current subscription plan, and renewal date
- Request format: Write "Please cancel my Videoscribe subscription effective immediately" or "effective [your preferred date]"
Send your cancellation request email at least 5 days before your renewal date to allow time for processing. If Videoscribe does not respond within 2 business days, or if the company refuses to cancel without valid reason, file a complaint with the Department of Trade and Industry (DTI) through their online consumer complaint portal at dtiphil.gov.ph or visit your nearest DTI regional office.
Final summary: cancel Videoscribe with confidence
Videoscribe is a professional whiteboard animation tool, but like all subscription services, it is designed to auto-renew unless you take action. The Consumer Act of the Philippines protects your right to cancel at any time, and Videoscribe must process your cancellation without penalty. By following the six-step cancellation process outlined above, saving your confirmation email, and monitoring your bank statements, you ensure that no unexpected charges occur after cancellation.
If you are ready to cancel, log into your account now, navigate to your subscription settings, and click "Cancel Subscription." If you have already cancelled and believe you were charged in error, contact Videoscribe immediately at [email protected] with your cancellation confirmation. If the company does not refund the unauthorized charge within 10 business days, dispute the transaction with your bank or escalate to the Department of Trade and Industry.
Yafee (yafee.com) is here to support you throughout this process with detailed guides, compliance information, and practical next steps if disputes arise. Yafee has helped thousands of consumers cancel their subscriptions and recover unauthorized charges by providing clear legal frameworks and actionable procedures. You have the right to cancel, and you have the tools to do it correctly. Cancel Videoscribe today and reclaim control of your digital subscriptions.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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