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Frequently asked questions
Cancel VideoScribe: The Right Way
How to cancel VideoScribe and stop monthly charges in the UAE
What VideoScribe is and why you might want to cancel
VideoScribe is a cloud-based animation software that enables you to create whiteboard-style explainer videos without formal design training. The platform grants you access to a library of hand-drawn illustrations, ready-made templates, and the ability to import your own graphics to produce professional animated content in minutes. Your subscription ties directly to your account, meaning all projects, assets, and video exports remain stored in your dashboard so long as your subscription remains active.
Marketing teams, educators, and business owners rely on VideoScribe to produce training materials, product demonstrations, and social media content that drives engagement. The platform operates on a monthly or annual billing cycle, with recurring charges applied automatically on your renewal date. In the UAE, monthly subscriptions typically cost around AED 154, while annual plans offer savings if you commit long-term.
Cancellation becomes necessary when the tool no longer aligns with your workflow, your budget tightens, or you have migrated to a competing platform. Whatever your reason, Yafee has helped thousands of consumers navigate subscription termination safely and ensure no surprise charges occur after cancellation takes effect.
Common reasons to keep VideoScribe
- You create explainer videos or animated content regularly for marketing or training purposes
- Your team collaborates on active video projects stored within your VideoScribe account
- The monthly investment (approximately AED 154) delivers better value than hiring a freelance animator for equivalent output
- You possess existing projects you may wish to edit, update, or re-export at a future date
Common reasons to cancel VideoScribe
- You have not logged into your account for 30 days or longer and have no upcoming video projects scheduled
- You have switched to an alternative platform such as Powtoon, Animaker, or Vyond that better serves your requirements
- Budget constraints force you to eliminate non-critical software expenses this month or quarter
- You subscribed without thorough evaluation and now recognize the learning curve does not justify your time investment
- Your annual plan renewal approaches and you wish to pause the service before the charge processes
Your legal position under UAE consumer protection law
As a consumer in the United Arab Emirates, you enjoy protections under Federal Law No. 24 of 2006 on Consumer Protection. This legislation establishes your right to cancel subscription services and mandates that merchants provide clear information about cancellation terms, billing dates, and renewal procedures before you commit financially.
VideoScribe, as a digital service provider, must permit you to cancel your subscription through a method that is as straightforward as the method you used to sign up. If you subscribed online, the company must allow you to cancel online. Furthermore, the company must send you written confirmation of your cancellation request and the effective date on which your access will terminate. You retain the right to access any projects or data you created before cancellation takes effect, though the specifics depend on VideoScribe's data retention policy.
Your legal position when cancelling
Under UAE Federal Law No. 24 of 2006, you have the right to:
- Cancel your subscription at any time without penalty or additional fees, except for charges already incurred before your cancellation request was submitted
- Receive written confirmation of your cancellation within 24 hours of submitting your request
- Be informed of the exact date on which your subscription will terminate and all charges will cease
- Request a refund of any charges processed after your cancellation date, or a pro-rata refund if you cancel mid-billing cycle and your jurisdiction or contract terms permit it
- Escalate complaints to the Consumer Protection Department at the Department of Economy and Tourism (DET) if VideoScribe refuses to honor your cancellation request or continues to charge you after you have submitted a valid cancellation
What happens to your projects and content after cancellation
Once your subscription ends, your ability to export new videos or access the VideoScribe editor terminates immediately. However, your existing projects typically remain stored in your account for a defined period (commonly 6 to 12 months) before VideoScribe purges them. Yafee recommends that you download or export all projects you intend to keep before you submit your cancellation request, ensuring you retain a copy of your creative work in a format you control. Contact VideoScribe's support team at [email protected] if you need clarification on their data retention timeline or require assistance exporting projects before your subscription closes.
Pricing and billing structure in the UAE
Understanding VideoScribe's pricing model in the UAE helps you determine whether cancellation makes financial sense and when to cancel to minimize waste. The following table outlines the current subscription tiers and annual costs in AED:
| Plan type | Billing cycle | Monthly cost (AED) | Annual equivalent (AED) | Best for |
|---|---|---|---|---|
| Monthly subscription | Recurring monthly | 154 | 1,848 | Short-term users or those testing the platform |
| Annual subscription | Annual (billed once) | N/A | 1,540 (approx. 20% discount) | Regular users seeking cost savings |
| Enterprise (custom) | Contact sales | N/A | Custom pricing | Teams with custom requirements or high volume |
If you hold an annual plan, cancelling before your 12-month renewal date prevents VideoScribe from charging you for another year. Yafee advises that you check your billing date in your account settings at least 7 days before renewal to ensure you cancel in time if you have decided to discontinue the service.
How to cancel VideoScribe via your account
Cancelling through your VideoScribe account online is the fastest, most secure method and provides immediate confirmation. Follow these steps precisely to avoid errors or delays.
Step 1: log into your VideoScribe account
- Open your web browser and navigate to the VideoScribe website (videoscribe.co or the login page you use)
- Enter your registered email address in the login field
- Enter your password
- If you have forgotten your password, click "Forgot password" and follow the email reset link VideoScribe sends you
- Check your spam or promotions folder if the reset email does not appear in your inbox within 5 minutes
- Click "Log in" and wait for your dashboard to load
Step 2: navigate to your account settings and subscriptions
- Locate your profile icon or account menu, typically positioned in the top right corner of the VideoScribe dashboard
- Click on your profile icon or the settings gear icon
- From the dropdown menu, select "Account," "Settings," or "Subscriptions"
- The exact label varies depending on whether you access the web app or desktop version
- If you cannot find the menu, try clicking your email address or username
- Wait for the settings page to load fully
Step 3: locate and review your subscription details
- In your account settings, find the section labeled "Subscriptions," "Billing," or "Plan"
- Review the information displayed, which should include:
- Your current plan type (monthly or annual)
- Your next billing date in AED currency
- Your renewal amount
- The payment method attached to your account
- Note your next billing date - this is the date you aim to cancel before to avoid the next charge
- Confirm that the billing information is correct before proceeding to cancellation
Step 4: submit your cancellation request
- On the subscriptions page, locate and click the button or link labeled "Cancel subscription," "Cancel plan," or "End subscription"
- VideoScribe may display a confirmation dialog asking you to confirm your choice
- Read the message carefully to ensure you understand the cancellation terms
- If the prompt asks whether you wish to cancel immediately or at the end of your billing cycle, select the option that aligns with your preference
- Click "Yes, cancel" or "Confirm cancellation" to finalize your request
- Wait for VideoScribe to process your submission - this typically takes less than 30 seconds
Step 5: verify your cancellation confirmation
- After you click confirm, VideoScribe displays a success message on screen stating that your cancellation has been processed
- Note the effective cancellation date shown in this message
- Take a screenshot or photograph of this screen as proof of your cancellation request
- Check your email inbox (including spam and promotions folders) for a confirmation email from VideoScribe
- The email typically arrives within 5 minutes and includes your cancellation date and reference number
- Retain this email in your records for at least 12 months in case you need to dispute a subsequent charge
- If you do not receive a confirmation email within 10 minutes, log back into your account and verify that your subscription status now shows "Cancelled" or "Inactive"
If you cannot cancel online: contact VideoScribe support
Should you encounter technical difficulties cancelling through your account, or if the cancellation button does not appear, contact VideoScribe's Customer Success team directly. This approach also applies if you have forgotten your login credentials and cannot reset them.
Cancel by emailing VideoScribe support
- Compose a new email to [email protected]
- In the subject line, write "Subscription cancellation request - [your email address]"
- In the email body, include the following details:
- Your full name as it appears on your VideoScribe account
- Your registered email address
- Your account creation date (if you know it)
- A clear statement: "I request to cancel my VideoScribe subscription effective immediately" or "effective on [your chosen date]"
- The date you wish your subscription to end (or confirm you want it cancelled at once)
- Send the email and retain a copy for your records
- Monitor your inbox for a response from VideoScribe - the team typically replies within 24 to 48 business hours
- Expect to receive a confirmation email with your cancellation date and reference number once VideoScribe processes your request
Cancel via the VideoScribe contact form
- Visit the VideoScribe website and navigate to their "Contact us" or "Support" page
- Complete the contact form with your name, email address, and account details
- In the message field, state your cancellation request clearly: "I wish to cancel my subscription"
- Include the same details you would in an email (your full name, registered email, and desired cancellation date)
- Submit the form and confirm that VideoScribe acknowledges receipt
- Follow up with an email to [email protected] if you do not receive a response within 48 hours
What happens after your VideoScribe cancellation
Once your cancellation takes effect, your subscription status changes and billing charges cease. Understanding the post-cancellation process ensures you avoid confusion and can verify that no additional charges occur.
Access to your account and projects after cancellation
- Your VideoScribe account remains accessible with your login credentials, but your editing and export functionality becomes restricted
- You can view your project library and download or export projects, depending on VideoScribe's archive policy
- Any projects you created while subscribed remain your intellectual property; you own the content, though VideoScribe's terms define how long it remains stored
- After a defined retention period (typically 6 to 12 months), VideoScribe may delete archived projects automatically
Verifying that no further charges occur
- Check your bank or credit card statement 5 to 7 days after your cancellation date to confirm that no VideoScribe charge appears
- If a charge does appear after your effective cancellation date, this constitutes a billing error - contact VideoScribe immediately to request a refund
- Provide VideoScribe with:
- Your cancellation confirmation email or reference number
- Your bank statement or credit card statement showing the unauthorized charge
- A written request for a full refund of the erroneous amount
- If VideoScribe refuses to refund the charge within 7 business days, escalate your complaint to the Department of Economy and Tourism (DET) Consumer Protection Department in your emirate
Refunds and billing adjustments
Your entitlement to a refund depends on when you cancel within your billing cycle and the terms of your subscription agreement. The following scenarios apply in the UAE:
Monthly subscriptions
If you cancel a monthly subscription before your next billing date, you do not owe any additional payment. Your access terminates on your renewal date, and no charge processes. If VideoScribe charges you after your cancellation date, you have the right to request a refund of that erroneous charge under UAE consumer law.
Annual subscriptions
If you cancel an annual plan, your entitlement to a pro-rata refund (a partial refund based on unused months) depends on VideoScribe's cancellation policy and the specific terms of your contract. Many SaaS providers do not issue refunds for annual plans cancelled mid-term, though this is not always the case. Before you purchase an annual plan, Yafee recommends reviewing VideoScribe's cancellation and refund policy to understand whether you can recover unused funds if circumstances change.
If you believe you are entitled to a refund and VideoScribe declines your request, you may lodge a complaint with the Department of Economy and Tourism Consumer Protection Department, which can investigate whether the company's refund policy violates UAE consumer protection law.
Common cancellation mistakes to avoid
Most cancellation problems arise from preventable oversights - but you can protect yourself by following these guidelines carefully.
Mistake 1: cancelling too close to your renewal date
If your renewal date is tomorrow and you cancel today, VideoScribe may still process the charge before your cancellation request takes effect. Cancel at least 3 to 5 days before your renewal date to allow sufficient processing time. Check your billing date in your account settings before you cancel, and note the exact date on your calendar or phone.
Mistake 2: forgetting to download your projects
Once your subscription expires, you lose the ability to export new videos or edit existing projects. If you do not export your work before cancellation, you risk losing access to projects permanently once VideoScribe's retention period elapses. Download or export all projects you need before you submit your cancellation request.
Mistake 3: assuming cancellation is instant without confirmation
Do not assume that clicking "cancel" in your account immediately terminates your subscription. Always wait for a confirmation page and a confirmation email before you consider the cancellation complete. If you do not receive an email within 10 minutes, log back in to verify your subscription status or contact support to confirm receipt of your request.
Mistake 4: cancelling without reviewing your billing history
Before you cancel, check whether VideoScribe has already charged you for the current month or year. If you cancel after the charge has processed, that payment is already spent; cancellation only prevents future charges. You can dispute unauthorized charges through your bank or the Department of Economy and Tourism if the charge was not properly disclosed beforehand.
Mistake 5: not keeping proof of cancellation
Save your cancellation confirmation email and take a screenshot of the confirmation page. If VideoScribe charges you again after cancellation, you need written proof that you submitted a valid cancellation request. Without documentation, disputing the erroneous charge becomes significantly harder.
Comparison: VideoScribe versus alternative animation tools
If you are considering cancelling VideoScribe, you may be exploring alternative platforms. The following table outlines how VideoScribe compares to other animation and explainer video tools available in the UAE market:
| Platform | Monthly cost (AED approx.) | Best for | Key advantage | Learning curve |
|---|---|---|---|---|
| VideoScribe | 154 | Whiteboard animation and hand-drawn style | Extensive asset library and ease of use | Low |
| Powtoon | 180 (approx.) | Marketing videos and presentations | Drag-and-drop interface and templates | Very low |
| Animaker | 165 (approx.) | Character-based animation | Diverse character and prop options | Moderate |
| Vyond | 250+ (approx.) | Professional corporate training videos | Advanced customization and branding | Moderate to high |
| Canva | Free or 60 (approx. for Pro) | Static graphics and simple animations | Affordability and simplicity | Very low |
If cost is your primary concern, Canva offers a free tier that covers basic animation. If you need more sophisticated whiteboard-style video, VideoScribe remains competitive in price and ease of use. Yafee recommends that you trial alternative platforms via their free or trial periods before you cancel VideoScribe, ensuring your new choice meets your creative requirements.
Escalation if VideoScribe refuses to cancel
In rare instances, VideoScribe may fail to process your cancellation request or continue charging you after you have submitted a valid cancellation. You have legal remedies available under UAE consumer law.
Step 1: formal written notice to VideoScribe
- Send a registered or certified email to [email protected] with a clear subject line: "Formal notice of subscription cancellation and demand for refund - [your email address]"
- In the email, include:
- All previous cancellation request dates and confirmation numbers (if provided)
- Your account registration details and billing email
- Evidence of any unauthorized charges after your cancellation request (bank statements, screenshots)
- A statement: "I formally demand cancellation of my VideoScribe subscription effective immediately and a full refund of any charges processed after [date of your cancellation request]"
- A deadline for response: "I expect a written response confirming cancellation and refund details within 5 business days of receipt"
- Retain a copy of this email and any receipt or delivery confirmation
Step 2: escalation to the department of economy and tourism
If VideoScribe does not respond within 5 business days or refuses your cancellation request, lodge a formal complaint with the Department of Economy and Tourism (DET) Consumer Protection Department in your emirate. You can submit complaints online or in person at your local DET office. Provide copies of:
- Your cancellation request emails and confirmation screenshots
- VideoScribe's responses (or proof of non-response)
- Your bank or credit card statements showing disputed charges
- All correspondence with VideoScribe
The DET investigates complaints and can compel VideoScribe to honor your cancellation request and issue refunds if warranted. This process is free for consumers and typically resolves within 30 to 60 days.
Summary and final checklist
Cancelling VideoScribe becomes straightforward when you follow a clear process and retain proof of your request. Yafee has guided thousands of consumers through subscription cancellations, and this checklist ensures you complete every step correctly and protect yourself from surprise charges.
| Step | Action | Completed |
|---|---|---|
| 1. Check renewal date | Log in to your account and note your next billing date | ☐ |
| 2. Export your projects | Download or export all projects you wish to keep before cancellation | ☐ |
| 3. Submit cancellation | Click "Cancel subscription" in your account settings or email [email protected] | ☐ |
| 4. Receive confirmation | Verify that you receive a confirmation email with your cancellation date and reference number | ☐ |
| 5. Save proof | Screenshot or save the confirmation email for your records | ☐ |
| 6. Monitor charges | Check your bank statement 5 to 7 days after cancellation to confirm no further charges appear | ☐ |
Contact VideoScribe and escalation addresses
Should you need to contact VideoScribe for cancellation support or to dispute a charge, use the following methods:
Email: [email protected] (Customer Success team - typical response time 24 to 48 hours)
Online support form: Visit the VideoScribe website and complete the contact form under "Help" or "Contact us"
For escalation in the UAE: Department of Economy and Tourism (DET) Consumer Protection Department - visit your local DET office or submit a complaint online at www.economy.ae (for Abu Dhabi) or equivalent emirate authority
Yafee has helped thousands of consumers cancel SaaS subscriptions safely and recover unauthorised charges by following legal frameworks and maintaining clear documentation. Whether you cancel through your account or require support escalation, these steps protect your financial interests and ensure VideoScribe honours your cancellation request. Take action today to prevent unwanted charges from affecting your budget - log in, cancel, and confirm receipt of your cancellation confirmation email before your next renewal date arrives.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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