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Frequently asked questions
Cancel Videoscribe: The Right Way
How to cancel Videoscribe and stop auto-renewal in canada
What is Videoscribe and why you might want to cancel
Videoscribe is a whiteboard-animation software platform created by Sparkol that enables you to produce hand-drawn animated videos for marketing, training and educational content. The tool provides a library of pre-built graphics, text formatting options and customizable templates to streamline video production, delivered as both desktop software and a cloud-based subscription service.
In Canada, you pay an annual subscription billed in Canadian dollars, with pricing converted from the base USD rate. The subscription renews automatically each year unless you actively cancel, which often catches subscribers off guard when their payment method is charged without warning. If you've stopped using Videoscribe, discovered a more affordable alternative, or want to redirect that annual budget elsewhere, Yafee has created this guide to walk you through the cancellation process step by step. Understanding your options ensures you comply with Canadian consumer law and avoid unnecessary renewal charges.
Who should consider cancelling Videoscribe
You should consider cancellation if you no longer create animated videos on a regular basis, if the platform feels overly complex for your workflow, or if you've switched to competing tools such as Animaker, Powtoon or Toonly. Annual subscriptions in Canada run approximately CAD $238 to CAD $244 per year, so cancelling releases that budget if the software no longer serves your needs.
Why Videoscribe cancellation can be difficult
Sparkol Limited, the company behind Videoscribe, does not always provide a visible "cancel" button in every account dashboard. Your cancellation method depends on where you purchased the subscription: directly from their website, through the Apple App Store, via Google Play, or through a third-party reseller. Many Canadian users discover too late that they cannot cancel online and must instead contact support or send formal written notice. Yafee guides you through each pathway so you meet all deadlines and avoid accidental renewal.
Videoscribe pricing and subscription plans in canada
Your subscription cost and billing method determine which cancellation pathway applies to your account.
| Plan | Annual cost (CAD) | Billing cycle | Cancellation method |
|---|---|---|---|
| Annual web subscription (direct from Sparkol) | CAD $238-CAD $244 | Once per year | Online account dashboard or support form |
| Apple App Store (iOS) | USD converted to CAD | Once per year | Apple subscription settings |
| Google Play Store (Android) | USD converted to CAD | Once per year | Google Play subscription settings |
| Third-party reseller | Varies by reseller | Per reseller agreement | Reseller platform or direct support |
Your consumer rights under canadian law
Canadian consumer protection legislation gives you significant leverage when cancelling, even if Videoscribe makes the process inconvenient.
What canadian consumer law protects you
Most Canadian provinces, including Ontario, British Columbia and Alberta, enforce consumer protection statutes that mandate clear disclosure of renewal terms, explicit consent for automatic billing and an accessible cancellation mechanism. The Competition Act protects you against misleading claims about subscription conditions. If Sparkol obscures the cancellation option or charges you after you have requested cancellation, you retain the right to dispute the transaction with your bank or credit card issuer.
Many provinces also recognize a cooling-off period, typically 14 days, during which you can cancel a distance contract without penalty. If you subscribed online and fall within this window, you may have an unconditional cancellation right with a refund. Verify the specific rules in your province by contacting your provincial consumer protection office.
When to escalate to regulatory authorities
If Videoscribe refuses to process your cancellation request, you can escalate to your provincial consumer protection agency. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, reach out to the Consumer Protection Branch. In Alberta, file a complaint with Service Alberta. Document all communication with Sparkol, including email addresses, dates and response times, before filing a formal complaint. Yafee recommends keeping records of your cancellation request, payment history and any refusal to cancel, as these form the basis of your regulatory claim.
Your legal position when cancelling
You have the right to cancel your Videoscribe subscription without providing a detailed reason. Once you submit a valid cancellation request through the correct channel, Sparkol must honour it within the timeframe specified in their terms of service or by provincial law, whichever is shorter. If automatic renewal occurs after your cancellation request, you can dispute the charge as unauthorized under the Competition Act. You are not liable for any fees claimed as "early termination" or "admin charges" if you cancel within your provincial cooling-off period or if Sparkol failed to disclose renewal terms transparently.
How to cancel Videoscribe: step-by-step by platform
Follow the correct cancellation method for your subscription type to ensure your request is processed.
Cancel a direct web subscription through the sparkol website
- Log into your Videoscribe account at the Sparkol website using your email and password.
- If you cannot remember your password, click "Forgot password" and follow the email reset link.
- Navigate to your Account Settings (typically found in the user menu at the top-right corner).
- Look for a "Subscription", "Billing" or "Plans" section.
- Locate the "Cancel subscription" or "Manage subscription" button.
- If no cancellation button appears, Sparkol may require you to contact support directly (see below).
- Click the cancellation button and confirm your request when prompted.
- Sparkol may offer a discount or temporary pause option before final cancellation. Decline these if you intend to cancel completely.
- Request a cancellation confirmation email and save it for your records.
- This email is your proof of cancellation if a renewal charge appears later.
- Verify that no renewal charge appears on your payment method on or after your renewal date.
- If a charge occurs, contact your bank immediately and reference your cancellation confirmation.
Cancel via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap the account icon (profile picture) at the bottom-right.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions tied to your Apple ID.
- Tap "Videoscribe" in the subscriptions list.
- If Videoscribe does not appear, the subscription may be linked to a different Apple ID or already cancelled.
- Tap "Cancel subscription" or "Edit subscription".
- The exact wording depends on your iOS version.
- Confirm cancellation by following Apple's on-screen prompts.
- Apple will ask you to confirm your reason for cancellation (optional).
- Screenshot the confirmation screen showing the subscription has ended.
- This screenshot serves as your cancellation proof.
Cancel via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon at the top-right corner.
- Select "Manage my subscriptions" or "Payments and subscriptions".
- Navigate to the "Subscriptions" tab.
- Tap "Videoscribe" in your active subscriptions list.
- If Videoscribe is not listed, your subscription may be managed through a web browser or already cancelled.
- Tap "Cancel subscription" at the bottom of the screen.
- You may be offered a discounted rate to continue. Decline if you wish to cancel completely.
- Confirm cancellation and save a screenshot of the confirmation message.
- Google typically confirms the cancellation date in this message.
Cancel by contacting sparkol support directly
- Visit the Sparkol support page at their official website.
- Look for a "Contact us", "Help" or "Support" link in the footer or navigation menu.
- Complete the support form with your request to cancel.
- Include your full name, email address associated with your account and your Videoscribe account ID (if available).
- Write clearly: "I request cancellation of my Videoscribe subscription effective immediately."
- Submit the form and note the support ticket number assigned to your request.
- Keep this number for reference if you need to follow up.
- Monitor your email for a response from Sparkol support within 5 to 10 business days.
- If you do not receive a response within 2 weeks, resend your cancellation request.
- If Sparkol denies your cancellation or requests payment for termination fees, escalate to your provincial consumer protection office.
- Yafee recommends documenting all correspondence for your regulatory complaint.
Cancel a subscription purchased through a reseller
- Locate the reseller platform or receipt where you purchased Videoscribe.
- Common resellers include software marketplaces and bundled subscription services.
- Log into the reseller's account portal and navigate to your subscriptions or active purchases.
- Search for Videoscribe or Sparkol in your purchase history.
- Follow the reseller's cancellation process for that specific product.
- Each reseller has its own cancellation workflow; do not attempt to cancel through Sparkol directly if you purchased via a third party.
- Request a cancellation confirmation email from the reseller and retain it.
- This email protects you if the reseller attempts to renew your subscription.
- If the reseller refuses to cancel, contact Sparkol support and explain that your subscription was purchased through a third party.
- Sparkol may be able to locate and cancel your account on their end.
Refunds and what to expect after cancellation
Understand your refund rights and the timeline for the cancellation to take effect.
Refund eligibility under canadian law
If you cancel within your provincial cooling-off period (typically 14 days), you are entitled to a full refund of your subscription fees minus any services rendered. If you cancel after this period, refund eligibility depends on Sparkol's stated policy and your province's consumer protection law. Ontario's Consumer Protection Act and similar legislation in other provinces do not guarantee refunds for cancellations outside the cooling-off window, but Sparkol may offer a pro-rata refund for unused months. Request a refund explicitly in your cancellation email; do not assume automatic refunding.
Timeline for cancellation and final billing
Videoscribe typically cancels your subscription at the end of your current billing cycle, not immediately upon request. If your renewal date is 30 days away and you cancel today, you retain access until that renewal date passes. Sparkol will not charge your payment method again unless they fail to process your cancellation. Verify your cancellation 7 days before your renewal date by logging in and confirming your subscription status shows "Cancelled" or "Active until [date]".
Disputing unauthorized renewal charges
If Videoscribe charges your payment method after you have submitted a valid cancellation request, contact your bank or credit card company within 30 days. Provide your cancellation confirmation email as evidence. Your bank can issue a chargeback on your behalf, returning the unauthorized funds to your account. Document this dispute process for any future complaint to your provincial consumer authority.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you understand the process, and Yafee has seen thousands of users successfully navigate it by following these safeguards.
Mistake one: assuming you've cancelled without written confirmation
Do not assume your subscription is cancelled unless you receive a confirmation email or screenshot from the platform. Many users click "cancel" and believe the action is complete, only to discover a renewal charge months later. Always request and retain written proof of cancellation.
Mistake two: cancelling on the wrong platform
If you subscribe through the Apple App Store, cancelling through the Sparkol website will not work. Each platform manages its own subscriptions independently. Double-check your purchase receipt to confirm where you bought the subscription, then cancel on that same platform.
Mistake three: forgetting to cancel before the renewal date
Videoscribe renewal dates are fixed based on your subscription purchase date, not a calendar date. Set a calendar reminder 2 weeks before your renewal date to cancel in time. If you miss this window and are charged, contact your bank immediately to dispute the transaction.
Mistake four: ignoring "pause" or "discount" offers
During cancellation, Sparkol often offers temporary pauses or discounted renewal rates. If you intend to cancel permanently, reject these offers and confirm full cancellation. Accepting a pause may restart your billing cycle without a fresh opportunity to cancel.
What to do after cancellation
Once your cancellation is confirmed, take these final steps to protect yourself.
Verify the cancellation in writing
Send a follow-up email to Sparkol support referencing your cancellation request and the confirmation number or date. Write: "I confirm that I requested cancellation of my Videoscribe subscription on [date]. Please confirm this cancellation is now in effect and that no further renewal charges will occur." Keep a copy of this email for your records.
Monitor your payment method
Check your bank or credit card statements weekly for 6 weeks after cancellation to ensure no renewal charge appears. If an unauthorized charge occurs, dispute it immediately with your bank and provide your cancellation confirmation as evidence.
Remove app access if needed
If you no longer wish to access Videoscribe on your devices, uninstall the app from your phone or computer. Cancelling your subscription does not automatically delete the app, but it will stop working or display a login error when your subscription expires.
Cancellation checklist for canadian customers
Use this checklist to ensure you have completed every cancellation step correctly.
| Step | Completed | Notes |
|---|---|---|
| Identify your subscription platform (web, Apple, Google Play, reseller) | Yes / No | Check your original receipt or confirmation email |
| Log into the correct platform and locate cancellation option | Yes / No | If no option appears, prepare to contact support |
| Submit cancellation request and note the confirmation number or date | Yes / No | Save this information immediately |
| Request written cancellation confirmation via email | Yes / No | Forward the confirmation to yourself for safe keeping |
| Set a reminder to verify cancellation 7 days before renewal date | Yes / No | Log in and confirm subscription status shows "Cancelled" |
| Monitor payment method for 6 weeks post-cancellation | Yes / No | Dispute any unauthorized charges with your bank immediately |
Comparing Videoscribe to similar animation platforms
Before you cancel, verify that an alternative platform truly meets your needs and offers better value.
| Platform | Annual cost (CAD) | Learning curve | Best for |
|---|---|---|---|
| Videoscribe | CAD $238-CAD $244 | Moderate | Whiteboard animations |
| Animaker | CAD $156-CAD $360 | Low | Explainer videos |
| Powtoon | CAD $180-CAD $360 | Low | Marketing slides and videos |
| Toonly | CAD $200-CAD $240 | Moderate | Cartoon-style animations |
Contact sparkol directly if support is needed
If you encounter difficulties cancelling through the online portal, reach out to Sparkol support using the methods below. Yafee recommends documenting all communication for your records.
Sparkol support contact information
Visit the Sparkol help portal at their official website and submit a support ticket through the "Contact us" form. Include your full name, email address, account ID (if available) and a clear statement: "I request immediate cancellation of my Videoscribe subscription." Request a response within 5 business days and save the ticket number assigned to your case.
Escalation through canadian consumer authorities
If Sparkol does not respond to your cancellation request within 14 days, or if they refuse to cancel without justification, file a complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services at 416-326-8800. In British Columbia, reach the Consumer Protection Branch at 1-888-564-9963. In Alberta, contact Service Alberta at 1-877-427-4088. Provide your cancellation request email, confirmation details and any refusal correspondence from Sparkol. Include your account information and the transaction amounts charged to your payment method.
Summary and next steps
Cancelling Videoscribe in Canada is entirely within your consumer rights under provincial protection legislation and the Competition Act. Whether you cancel through the web portal, Apple App Store, Google Play or by contacting support, follow the correct platform-specific process and retain written confirmation. Set a calendar reminder 2 weeks before your renewal date, dispute any unauthorized charges with your bank within 30 days and escalate unresolved issues to your provincial consumer authority. Yafee has helped thousands of Canadian customers cancel subscriptions with confidence, and these steps ensure you protect your billing rights and avoid accidental renewal charges. Take action today to reclaim your budget and end automatic renewal.