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Frequently asked questions
Cancel VideoScribe: The Right Way
How to cancel your VideoScribe subscription and recover your money in ireland
What VideoScribe is and why cancellation matters
VideoScribe is a cloud-based animation platform that enables you to create hand-drawn whiteboard-style videos without professional design skills. The service combines an extensive library of images, animated drawing hands, royalty-free music tracks and timeline-based editing tools to help marketers, educators and small business owners produce explainer videos efficiently. VisionsLive (NZ) Limited operates VideoScribe on a subscription model with four distinct pricing tiers, each offering different feature sets and usage limits.
You have a legal right to cancel your VideoScribe subscription at any point, regardless of which plan you selected or how long you have held your account. Whether you signed up for a free trial, started with a basic tier or upgraded to unlock commercial rights, you can end your membership whenever your circumstances change. At Yafee, we recognise that subscription fatigue is real. Many Irish customers cancel VideoScribe because the monthly charge no longer delivers value, unexpected renewal fees arrived without adequate notice, or they have switched to a competing platform.
This guide walks you through your cancellation options, explains your legal protections under Irish consumer law, and shows you precisely how to recover money you may be entitled to claim back.
VideoScribe subscription tiers and pricing
Understanding your current plan is essential before you cancel, because refund eligibility, notice periods and billing cycles vary across each tier. The table below outlines VideoScribe's current pricing structure for Irish customers in EUR:
| Plan name | Monthly cost | Annual cost | Core features |
|---|---|---|---|
| Free trial | Free | 7 days only | Watermarked exports, limited downloads |
| Lite | EUR 11 approx. | EUR 132 approx. | Basic downloads, watermarked premium images, small AI quotas |
| Core | EUR 17 approx. | EUR 204 approx. | More downloads, no watermarks, larger AI quotas |
| Max | EUR 21 approx. | EUR 252 approx. | Unlimited downloads, reseller rights, maximum AI limits |
These figures reflect typical EUR pricing after currency conversion from USD. Your actual charge depends on your billing cycle, any active discounts, and the exact date your payment processes. Always check your account dashboard or your most recent invoice to confirm your exact plan and renewal date before you cancel.
Common reasons irish customers cancel VideoScribe
Yafee's experience across thousands of Irish consumer cancellations shows that requests spike around three predictable moments. First, unexpected renewal charges catch you off guard when billing reminders did not arrive or renewal dates shifted without clear notice. Second, your work priorities change and you realise you no longer use the tool regularly enough to justify the ongoing cost. Third, you hit plan limits and decide that upgrading feels too expensive, so you switch to a competitor instead.
A smaller but significant group cancel because they dispute a charge, feel they did not receive the value promised, or discover that reseller rights or advanced features are not included in their tier. Others simply want to test a rival animation platform and will not run two subscriptions in parallel.
Your consumer rights when cancelling VideoScribe in ireland
Irish consumer law and EU distance selling regulations give you strong protections when you cancel a digital service subscription like VideoScribe.
Legal framework: consumer rights act 2022 and the distance marketing directive
The Consumer Rights Act 2022 and the Distance Marketing Directive together establish your right to cancel a digital service within 14 calendar days of purchase, without providing a reason and without incurring any penalty. This 14-day cancellation period applies to all VideoScribe subscription tiers, including the free trial and all paid plans.
Consequently, if you purchased or renewed your VideoScribe subscription fewer than 14 days ago, you have an automatic right to cancel and receive a full refund of all charges you paid. You do not need VideoScribe to agree. The law compels them to refund you.
Your legal position when cancelling
Within 14 days of purchase or renewal: You hold an unconditional right to cancel and claim a full refund. VideoScribe must process your refund without penalty or complaint. This applies regardless of how many videos you created or whether you used the service extensively.
After 14 days: You retain the right to cancel your subscription at any time, but you are no longer entitled to a refund of past charges under distance selling law. However, you can cancel your future subscription renewal and stop any further charges. If VideoScribe charges you after you cancel, you have grounds to dispute that charge with your bank or credit card provider.
If VideoScribe refuses to refund you: You can escalate your complaint to the Irish Financial Services and Pensions Ombudsman (IFSPO) if VideoScribe is a regulated financial service provider, or to the Competition and Consumer Protection Commission (CCPC) for breaches of consumer protection legislation. Yafee recommends documenting all correspondence with VideoScribe before you escalate, as regulators require evidence of your attempts to resolve the matter directly.
How to cancel your VideoScribe subscription step by step
Cancelling VideoScribe requires you to log into your account and navigate to your subscription settings. The process takes fewer than five minutes and generates an immediate cancellation confirmation email.
Step one: log into your VideoScribe account
Open your web browser and navigate to the VideoScribe website. Click on the login button or sign-in link, typically located in the top right corner of the homepage. Enter the email address and password associated with your VideoScribe account. If you have forgotten your password, click "Forgot password" and follow the reset instructions sent to your registered email address.
Step two: navigate to your subscription settings
Once you have logged in, you will see your VideoScribe dashboard. Look for a menu panel on the left-hand side of your screen. Within this menu, locate and click on "Subscriptions" or "Account settings". This action opens your subscription management page, where you can view your current plan, renewal date and billing history.
Step three: locate and click the cancel subscription button
Your active subscription card will appear on the subscriptions page. In the top right corner of that card, you will see a button labelled "Cancel subscription" or "Cancel plan". Click this button to initiate the cancellation process.
Step four: confirm your cancellation request
VideoScribe will present a confirmation dialog asking whether you wish to proceed with cancellation. Read any retention offers or alternative plan suggestions VideoScribe may display. If you are certain you want to cancel, click "Yes, continue to cancel" or the equivalent confirmation button.
Step five: provide feedback and finalise cancellation
VideoScribe will ask you to select a reason for cancellation from a dropdown menu. Choose the option that reflects your situation most accurately. You may also see an optional text field where you can add additional comments. This feedback is optional. After you have completed this step, click "Submit" or "Confirm cancellation". VideoScribe will display a confirmation message on screen and send a cancellation confirmation email to your registered address within minutes.
Step six: verify your cancellation and check your email
Retain the confirmation message displayed on your screen. Check your email inbox (and spam folder) for VideoScribe's cancellation confirmation email. This email serves as your proof of cancellation and will specify your exact cancellation date and any final billing information. If you do not receive a confirmation email within 10 minutes, contact VideoScribe's support team immediately and provide your account email address and approximate cancellation time.
Refunds and billing after cancellation
Your refund eligibility depends entirely on how long ago you purchased or last renewed your VideoScribe subscription.
Refunds within 14 days of purchase or renewal
If you cancel within 14 calendar days of your original purchase or most recent renewal date, you have a statutory right to a full refund of all charges you paid for that billing cycle. VideoScribe must process this refund to your original payment method (bank account, debit card or credit card) within 14 working days of your cancellation. You do not need to ask for a refund separately; it should process automatically.
If VideoScribe does not refund you within this timeframe, contact their support team with your cancellation confirmation email and request a status update. If they continue to refuse or delay, you can dispute the charge with your bank or credit card provider.
No refunds after 14 days
After the 14-day cancellation period expires, you can still cancel your subscription, but you forfeit any refund of charges already paid. Your cancellation will prevent VideoScribe from charging you on your next renewal date. For example, if you pay EUR 17 monthly on the 15th of each month and cancel on the 20th, you will not be charged on the following month's 15th, but you will not recover the EUR 17 you paid on the most recent charge date.
Checking your cancellation status and future billing
After cancellation, log back into your VideoScribe account within 24 hours and confirm that your subscription status now shows "Cancelled" or "Inactive". Your subscription card should display a message confirming that no future charges will be applied. If your account still shows an active subscription or a future renewal date, contact VideoScribe's support team immediately, as this indicates the cancellation did not process correctly.
At Yafee, we recommend setting a calendar reminder for your previous renewal date plus one day. Check your bank account on that date to confirm that no fresh charge from VideoScribe appears. If an unexpected charge does appear after you cancelled, dispute it with your bank and provide your cancellation confirmation email as evidence.
Common mistakes to avoid when cancelling
Cancelling VideoScribe is straightforward, but a handful of avoidable errors can complicate your refund claim or leave you exposed to future charges.
Mistake one: cancelling only your free trial before it expires
If you signed up for VideoScribe's 7-day free trial and want to cancel before the trial ends, you must navigate to your subscription settings and cancel formally through the platform. Simply deleting the app from your device or closing your browser does not cancel your account. Your trial will expire automatically after 7 days, but if you entered payment details during signup, VideoScribe may charge your card for a Lite or Core plan immediately after the trial period ends. Yafee recommends cancelling the trial actively if you do not intend to convert to a paid plan.
Mistake two: assuming automatic renewal has stopped
After you cancel your subscription, VideoScribe will stop charging you on future renewal dates. However, do not assume the cancellation took effect immediately. Check your account settings within 24 hours to confirm your subscription status has changed to "Cancelled" or "Inactive". If it still shows "Active" or displays a future renewal date, the cancellation did not process. Contact VideoScribe support at once and ask for confirmation in writing.
Mistake three: not requesting a refund if cancellation occurred within 14 days
Your right to a refund within 14 days of purchase or renewal is automatic and does not require you to ask. However, if you cancelled within this window and have not received a refund after 14 working days, contact VideoScribe proactively. Do not assume they forgot or that the refund is processing. Provide your cancellation confirmation email and your original invoice and request an explicit refund confirmation with a specific date by which the refund will appear in your bank account.
Mistake four: cancelling without keeping evidence
Always screenshot or save the cancellation confirmation message that appears on your screen immediately after you click "Confirm cancellation". Also save or print the cancellation confirmation email that VideoScribe sends you. If you later dispute a charge or need to prove you cancelled before the 14-day refund window closed, these documents are your strongest evidence. Without them, you will struggle to convince your bank or regulator that you did cancel.
Mistake five: contacting only customer support instead of initiating a formal cancellation
Sending an email to VideoScribe's customer support team and asking them to cancel your account is not enough. You must log into your account and use the official "Cancel subscription" button within your account settings. Only a cancellation initiated through the platform generates a timestamped record that proves you cancelled within the 14-day refund window. If you only emailed support, VideoScribe could later dispute the date you requested cancellation, and you would lose leverage in a refund dispute.
What happens after you cancel VideoScribe
Cancelling your subscription ends your access to VideoScribe and its features, but several important steps follow.
Immediate access changes
Your VideoScribe account remains active for a short grace period after cancellation, typically 24 to 48 hours. During this window, you can still log in and download or export any videos you created. After this period expires, your account will restrict or remove access to your projects. If you have videos you wish to keep, export them to your device or cloud storage immediately after you cancel. Yafee strongly recommends exporting your work before you click the cancel button to avoid any loss of your content.
Subscription plan downgrades and features locked
Once your subscription expires, any premium features tied to your plan (such as reseller rights on the Max plan, unlimited downloads on Core, or AI quotas on Lite) will no longer function. Watermarks may reappear on exported videos if you held a premium tier. If you wish to retain any of these features, do not cancel; instead, consider downgrading to a lower-cost plan such as the Lite tier at EUR 11 monthly.
Data retention and project access
VideoScribe's terms of service typically allow them to retain your account data and project files for 30 to 90 days after cancellation. After this retention period expires, your projects and associated data may be permanently deleted. If you require long-term access to your videos or project files, export everything to your personal device or cloud service (Google Drive, OneDrive, Dropbox) before cancellation.
Comparing VideoScribe with alternative animation tools
If you are uncertain whether to cancel, it may help to understand how VideoScribe compares to rival whiteboard animation platforms available to Irish customers.
| Platform | Entry price | Best for | Key difference |
|---|---|---|---|
| VideoScribe | EUR 11/month (Lite) | Quick explainer videos | Hand-drawn aesthetic, AI-assisted features |
| Powtoon | EUR 10/month | Animated slideshows | More template variety, less hand-drawn focus |
| Animaker | EUR 15/month | Character-driven animations | Stronger character library, steeper learning curve |
| Toonly | EUR 13/month | Cartoon-style explainers | Cartoon characters, less whiteboard style |
| Keynote or PowerPoint | Free to EUR 8/month | Minimal animations | Limited but sufficient for simple slides |
Before you cancel VideoScribe, trial one of these alternatives to ensure the next platform meets your needs. At Yafee, we find that customers who compare tools before cancelling make more confident decisions and are less likely to re-subscribe to VideoScribe a few months later.
Cancellation checklist for VideoScribe
Use this checklist to ensure you complete every step of your cancellation correctly and protect your right to a refund.
- Check your VideoScribe account to identify your current plan (Free trial, Lite, Core or Max) and your renewal date.
- Log in and navigate to "Subscriptions" or "Account settings".
- Note your renewal date and the plan you are on.
- Export and save any videos or projects you wish to keep to your personal device.
- Use VideoScribe's export function to download projects as MP4 files or project files.
- Upload these files to cloud storage for long-term backup.
- Calculate whether you fall within the 14-day refund window from your purchase or last renewal date.
- Count 14 calendar days from your charge date.
- If you are within this window, you are entitled to a full refund.
- Initiate cancellation by clicking the "Cancel subscription" button in your account settings.
- Select a cancellation reason from the dropdown menu.
- Click "Yes, continue to cancel" to confirm.
- Screenshot the on-screen cancellation confirmation message immediately.
- Save this image to your device or email it to yourself.
- This proves the exact date and time you cancelled.
- Save or print the cancellation confirmation email sent by VideoScribe within minutes.
- File this email safely in a dedicated folder for future reference.
- This email is your formal proof of cancellation.
- Wait 14 working days and confirm a refund has appeared in your bank account (if you cancelled within 14 days of purchase).
- Check your bank statement or app on day 14 and day 15 after cancellation.
- If no refund appears, contact VideoScribe's support team with your evidence.
- Verify that no fresh charge from VideoScribe appears on your next renewal date.
- Set a calendar reminder for one day after your original renewal date.
- Check your bank account to confirm no charge has been applied.
- If an unwanted charge appears after cancellation, dispute it with your bank immediately.
- Provide your cancellation confirmation email and screenshot as evidence.
- Your bank can reverse the charge and investigate the transaction.
- If VideoScribe refuses to refund you and you fall within the 14-day window, escalate to the CCPC or IFSPO.
- Gather all evidence: invoices, cancellation emails, screenshots and correspondence with VideoScribe.
- File a complaint with the relevant regulator with your evidence attached.
Getting help if VideoScribe refuses to cancel or refund
Yafee has found that the vast majority of VideoScribe cancellations and refunds process without friction. However, if VideoScribe refuses to cancel your account or denies a refund you are entitled to claim, you have multiple formal recourse routes.
Step one: contact VideoScribe's support team in writing
Send a formal email to VideoScribe's customer support address (typically [email protected] or [email protected]). Use clear language: "I request cancellation of my VideoScribe subscription effective immediately" or "I request a refund of EUR [amount] paid on [date] as I cancelled within 14 days of purchase." Attach your cancellation confirmation email and a copy of your invoice. Specify a deadline for their response, typically 10 working days. Save this email in your records.
Step two: escalate to VideoScribe's management if support refuses
If support does not respond within 10 working days or refuses your cancellation or refund request, ask to escalate your complaint to VideoScribe's management or complaints handler. Use the phrase "formal complaint" in your email subject line to trigger their complaints procedure. Most companies have internal escalation processes that take 20 to 30 working days to resolve.
Step three: dispute the charge with your bank or credit card provider
If VideoScribe continues to charge you after you cancelled or refuses to refund a charge made within 14 days of purchase, contact your bank or credit card provider and request a "chargeback" or "transaction dispute". Your bank can reverse the charge and investigate VideoScribe's conduct. You must provide your cancellation confirmation email and evidence that you attempted to resolve the matter with VideoScribe first. Your bank will typically resolve this within 20 to 30 working days.
Step four: report VideoScribe to the competition and consumer protection commission (CCPC)
If VideoScribe refuses to honour the 14-day cancellation right or continues to levy charges after cancellation, file a formal complaint with the CCPC. The CCPC investigates violations of consumer protection legislation, including the Consumer Rights Act 2022. You can file a complaint online at www.ccpc.ie or by post. Provide all evidence: invoices, cancellation emails, screenshots, correspondence with VideoScribe and proof of your attempts to resolve the matter directly. The CCPC can compel VideoScribe to refund you and issue penalties for breaches.
Step five: contact the irish financial services and pensions ombudsman (IFSPO) if applicable
If VideoScribe holds a license to offer financial services or payment services in Ireland, you may also escalate to the IFSPO. This route is less common for SaaS subscription cancellations but may apply if you have a broader dispute around payment handling or fraud. The IFSPO can investigate and award compensation up to EUR 3,000 per complaint.
Why yafee can help you cancel VideoScribe with confidence
Cancelling VideoScribe should be straightforward and cost you nothing. Yet thousands of Irish consumers lose money every year because they do not know their rights, miss the 14-day refund window, or fail to push back when companies refuse legitimate cancellation requests.
Yafee has helped thousands of Irish consumers cancel subscriptions cleanly and recover money they were entitled to claim. Our legal team understands the Consumer Rights Act 2022, the Distance Marketing Directive and every major SaaS platform's terms of service. We walk you through cancellation step by step, check your eligibility for refunds, and provide you with templates and evidence you can use if you need to escalate your complaint to a regulator.
Whether you are cancelling within 14 days (and entitled to a full refund) or cancelling after the refund window has closed, Yafee ensures you understand your position and take the correct action. Our guidance is grounded in Irish consumer law and based on real cancellation scenarios our customers have faced.
Visit Yafee today to verify your cancellation rights, check your refund eligibility and download our cancellation templates. Yafee is your partner in taking control of your subscriptions and protecting your money.