How to cancel Scribe and stop unwanted charges in the philippines

What Scribe is and why you might want to cancel

Scribe is a software-as-a-service (SaaS) platform that automates process documentation by recording your on-screen activity and converting it into written step-by-step guides. Teams use it to build training materials, employee onboarding resources, and workflow documentation without manually writing each instruction.

The service operates on a freemium subscription model with a free tier and two paid upgrade options. If you signed up for a free trial, purchased a plan you no longer need, or found a better alternative, you must cancel before your next billing cycle to avoid charges. In the Philippines, your cancellation timeline is critical because Scribe bills in US dollars converted to Philippine pesos at the current exchange rate, and international support channels can be slow to respond.

Understanding your billing cycle, payment method, and cancellation deadline protects your budget. At Yafee, we help thousands of Filipino consumers understand their cancellation rights and execute them correctly.

The pricing structure Scribe uses

Scribe offers a free plan with limited features and two paid tiers for individuals and teams. The Pro Personal plan costs $9.99 USD per month or $99.99 USD per year. The Pro Team plan costs $49.99 USD per month or $499.99 USD per year and includes access for up to five team members. Pricing fluctuates in Philippine pesos based on the USD-PHP exchange rate at the time of billing.

Annual plans pose the highest financial risk. If you chose yearly billing and now want to cancel, you commit to a larger sum upfront than monthly subscribers. Many Filipino users link GCash, Maya, or credit cards to their Scribe accounts, meaning charges convert automatically and can exceed your original estimate if the peso weakens against the dollar.

Who should cancel Scribe and when

Cancel Scribe if you no longer use its advanced features such as custom branding, team collaboration, or automated redaction of sensitive information. If you subscribed to test the platform, complete a short project, or onboard a new team, cancelling immediately after your trial or project ends prevents unnecessary recurring charges.

You should also cancel if you have found a more cost-effective alternative like Descript, Loom, or Otter.ai that better suits your workflow. The sooner you cancel after making this decision, the earlier you stop the recurring charge cycle. Delaying cancellation only pushes your billing date closer and increases the total amount you pay.

Your consumer rights under philippine law

Philippine consumer law grants you specific protections when cancelling subscriptions.

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to cancel subscriptions without unreasonable barriers, your right to transparent billing information before charges occur, and your right to demand refunds if a service does not meet advertised standards or is not delivered as promised. Under this law, Scribe must make cancellation possible and must cease billing within a reasonable timeframe after you submit a cancellation request.

If Scribe refuses to stop charges after you have submitted a valid cancellation request, your next step is the Department of Trade and Industry (DTI), the official consumer protection authority in the Philippines. The DTI investigates complaints, compels refunds, and can impose penalties on service providers that violate the Consumer Act. Keep all proof of your cancellation request, all email confirmations, and bank statements showing unwanted charges, because this documentation is your strongest evidence if you need to escalate to the DTI.

Your legal position

You have the right to cancel Scribe at any time under the Consumer Act of the Philippines. Scribe cannot charge you after you have submitted a written cancellation request. If Scribe continues to bill you after cancellation, you can dispute the charge with your bank, payment app, or payment processor and file a complaint with the DTI. Yafee advises all Filipino users to document every step of their cancellation to protect themselves legally.

What happens if Scribe refuses to cancel or keeps charging

If you submit a cancellation request and Scribe continues to charge your card, you have immediate recourse. First, contact your bank, credit card issuer, or fintech app (GCash, Maya) and file a dispute. Cite your cancellation request as proof that you did not authorise the subsequent charge. Most Filipino banks and payment providers reverse unauthorised recurring charges within 5 to 10 business days and issue a credit to your account.

Second, escalate to the DTI Consumer Complaint Division if Scribe ignores your cancellation request or if your bank reversal is unsuccessful. The DTI handles complaints for free and can order Scribe to refund all charges made after your cancellation date. You do not need a lawyer to file a DTI complaint, and the process is accessible online or in person at your regional DTI office.

How to cancel Scribe step by step

Scribe cancellation requires you to log in to your account, navigate to billing settings, and confirm your cancellation.

Step 1: log in to your Scribe account

Visit scribe.com and enter your email address and password. If you have forgotten your password, click "Forgot password?" and follow the email reset link. Two-factor authentication, if enabled, will require you to verify your identity on your phone or email. Once you are logged in, you can access your account dashboard.

Step 2: navigate to account settings and billing

In your Scribe dashboard, locate your profile icon or avatar, usually in the top right corner of the screen. Click it and select "Settings" or "Account Settings." Look for a "Billing," "Subscription," or "Plan" tab. This section displays your current plan, billing date, payment method, and cancellation options. Click on the billing section to proceed.

Step 3: locate your active subscription

Your billing page lists your current plan (Pro Personal or Pro Team), the amount you pay, the billing frequency (monthly or annual), and your next billing date. Take note of your next billing date, as this is your deadline for cancellation. If you cancel before this date, you typically are not charged. If you cancel after this date, you may be charged for the next cycle. Some SaaS providers offer prorated refunds if you cancel partway through a paid period; verify Scribe's policy before confirming cancellation.

Step 4: select the cancellation option

On the billing or subscription page, locate a button or link labelled "Cancel subscription," "Cancel plan," or "Downgrade." Click it. Scribe may ask you to confirm your decision, select a cancellation reason, or answer a brief survey. Completing the survey is optional, but providing feedback can help Scribe improve its service for other users. Select your reason (for example, "Too expensive," "Found a better alternative," or "No longer need it") and proceed.

Step 5: confirm your cancellation

Scribe will display a confirmation screen stating that your subscription has been cancelled. The message should include your cancellation date and confirm when your access ends. Read this confirmation carefully. Your account may remain active until the end of your current billing cycle (for example, if you cancel mid-month with a monthly plan, you keep access until the end of that month). After the cancellation date, Scribe will not charge your payment method again.

Step 6: save your cancellation confirmation email

Scribe will send a confirmation email to the address associated with your account. Check your inbox and spam folder immediately. Download or screenshot this email and save it offline. This email serves as your proof of cancellation. If Scribe later charges you, you can provide this email to your bank or the DTI as evidence that you cancelled in a timely manner.

Step 7: monitor your payment method

Check your credit card, bank account, or fintech app (GCash, Maya) statement for the next two billing cycles. Confirm that Scribe has stopped charging. If you see a charge after your cancellation date, take a screenshot and immediately contact your payment provider to dispute it. Reference your cancellation confirmation email when filing the dispute.

What happens after you cancel Scribe

Cancellation is final once Scribe processes your request, but understanding what comes next helps you manage your account and protect your payment method.

Your access and data after cancellation

After your cancellation takes effect, your Scribe account transitions to the free tier (if Scribe offers one) or becomes inactive. You lose access to paid features such as team sharing, custom branding, and advanced redaction. Any process documents you created remain in your account for a limited period, typically 30 to 90 days, but Scribe may delete them if you do not upgrade or reactivate your subscription. Download or export any important Scribe documents before your cancellation becomes effective to preserve them permanently.

Refund timeline and conditions

Scribe's refund policy determines whether you receive money back. If you cancel before your next billing cycle, you are not charged, so no refund is needed. If you cancel after a charge has posted but within a short window (often 14 days), Scribe may issue a prorated refund. The refund appears in your original payment method within 5 to 10 business days. If Scribe refuses to refund a charge you believe is invalid, file a dispute with your bank or payment provider immediately. Under the Consumer Act of the Philippines, you have the right to a full refund if a service is not delivered or does not meet the advertised standard.

Account deactivation and reactivation

Scribe may allow you to reactivate a cancelled subscription by logging back in and selecting a new plan. No credit card is required to keep your free account active. If you cancel a paid plan and later decide to return, you can upgrade your free account to a paid plan at any time. Your previous documents and settings may be retained if you reactivate within a certain period.

Common mistakes to avoid when cancelling Scribe

Cancelling correctly the first time prevents billing disputes, payment reversals, and frustration with customer support. The following errors can delay or complicate your cancellation.

Assuming you have cancelled because you stopped using Scribe

Many users believe they have cancelled because they stopped logging in or using the platform. Inactivity is not cancellation. You must formally submit a cancellation request through your account settings. Scribe will continue to charge you until you complete the cancellation process. Log in today to verify your subscription status and initiate cancellation if needed.

Cancelling on the day of or after your billing date

If you cancel on your billing date or after your next billing cycle has already started, you have already been charged for the next period. Scribe typically does not refund charges for periods you have been billed. To avoid this, cancel at least 48 hours before your next billing date. Check your billing page to confirm the exact date and cancel well in advance.

Deleting your account instead of cancelling your subscription

Deleting your Scribe account and cancelling your subscription are two separate actions. Deleting your account erases your documents and access but does not stop recurring charges. You must cancel your subscription first, then optionally delete your account. Perform cancellation before account deletion.

Using only chat or email support instead of the in-app cancellation button

Contacting Scribe's support team by email or live chat to request cancellation works, but self-service cancellation through your account dashboard is faster and generates an instant confirmation email. If you use support channels only, save the email response confirming your cancellation as proof. At Yafee, we recommend using both: cancel through your account settings and immediately email support with a screenshot of your cancellation confirmation for a paper trail.

Forgetting to document your cancellation

If Scribe later charges you and you cannot provide proof of your cancellation request, disputing the charge becomes harder. Screenshot your cancellation confirmation page, save the confirmation email, and note the date and time you cancelled. Store these documents in a folder or cloud service for at least one year.

Refunds and billing disputes with Scribe

Refund eligibility depends on Scribe's policy and Philippine consumer law, which mandates fair refunds for services not delivered or cancelled in good faith.

When Scribe issues refunds

Scribe typically refunds charges if you cancel within 14 days of a charge and have not fully used the service during that period. Some SaaS providers offer prorated refunds if you cancel mid-cycle, meaning you receive a partial refund for the unused portion of your billing period. Contact Scribe's support team or check your account settings to learn your plan's exact refund policy. The policy must be displayed clearly before you purchase.

Filing a refund request directly with Scribe

If you believe you are entitled to a refund, email Scribe's support team at the contact address provided in your account or on their website. Clearly state your cancellation date, the charge you dispute, and your reason for requesting a refund. Include a screenshot of your cancellation confirmation and your billing statement. Scribe typically responds within 5 to 7 business days. If they refuse to refund you and you believe the refusal violates the Consumer Act, escalate to the DTI.

Disputing the charge through your bank or fintech app

If Scribe continues to bill you after your cancellation date, your bank or fintech app is your fastest recourse. Log in to your banking app or credit card portal and select "Dispute a charge" or "Report unauthorised transaction." Upload your cancellation confirmation email as evidence. Your bank or fintech provider will contact Scribe and reverse the charge within 5 to 10 business days if it finds in your favour. You will receive the refund in your account immediately.

Filing a complaint with the department of trade and industry

If Scribe refuses to stop charging after cancellation and your bank dispute is unsuccessful, file a complaint with the DTI Consumer Complaint Division. Visit the DTI website (dti.gov.ph), complete the online complaint form, or visit your regional DTI office in person. Attach your cancellation confirmation, billing statements, and proof of your bank dispute. The DTI investigates for free and can compel Scribe to refund all unauthorised charges. Resolution typically takes 30 to 60 days.

Comparison of cancellation options and timing

Cancellation timing and method affect whether you face charges and how quickly you regain control of your payment method.

Checklist before and after cancellation

Use this checklist to ensure you have completed every step and protected yourself legally.

Before you cancel

• Write down your next billing date (check your account settings or confirmation email).
• Confirm your cancellation deadline (usually 24 to 48 hours before billing date).
• Download or export any important Scribe documents or process guides you want to keep.
• Note the email address and phone number associated with your Scribe account.
• Check your current payment method (credit card, GCash, Maya) and confirm it is active.

During cancellation

• Log in to your Scribe account using your correct email and password.
• Navigate to Settings > Billing and locate your active subscription.
• Click "Cancel subscription" and confirm your cancellation.
• Take a screenshot of your cancellation confirmation page.
• Note the date and time you cancelled.

After cancellation

• Check your email for a cancellation confirmation email from Scribe within 24 hours.
• Download and save the confirmation email to a folder or cloud storage.
• Check your bank statement or fintech app after your original next billing date to confirm no charge was posted.
• If a charge does appear, open a dispute with your bank or fintech provider immediately.
• Retain all documentation (cancellation email, screenshots, dispute records) for at least one year.

Customer reviews and real experiences with Scribe cancellation

Filipino users report mixed experiences when cancelling Scribe. Many completed cancellation smoothly through the in-app settings menu and received confirmation emails. Others experienced delayed responses from international support channels or confusion about billing cycles and refund eligibility. One common theme is that users who cancelled early (well before their next billing date) avoided disputes, while users who cancelled close to or after their billing date faced refund denial.

Users with annual plans reported difficulty obtaining refunds for unused months after cancellation, leading some to file DTI complaints. Those who documented their cancellation request and escalated through their bank or payment app (rather than relying solely on Scribe support) resolved disputes faster. Yafee recommends treating cancellation as a legal transaction: document every step, cancel early, and escalate through official channels if the company refuses to stop charging.

Key points to remember about cancelling Scribe

Scribe cancellation is straightforward if you act before your next billing date and document your request. Log in to your account, navigate to billing settings, click "Cancel subscription," and save your confirmation email. If Scribe continues to charge you after cancellation, your bank or the Department of Trade and Industry (DTI) will reverse unauthorised charges and compel a refund.

Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) protect you. Scribe cannot legally charge you after you have submitted a valid cancellation request. If the company refuses to honour your cancellation, file a dispute with your bank immediately and escalate to the DTI if necessary. Yafee has guided thousands of Philippine consumers through subscription cancellations and payment disputes, and we are committed to helping you protect your wallet from unwanted charges. Take action today: cancel Scribe before your next billing date and save your confirmation proof.

Contact information and escalation

If Scribe fails to cancel your subscription or continues to bill you after cancellation, use these official channels to resolve the issue.

Scribe support and account management

Visit scribe.com and locate the "Contact us" or "Support" page. Most SaaS providers offer email support or a live chat widget. Provide your account email, cancellation date, and details of any unwanted charges. Keep copies of all correspondence.

Your bank or payment provider

Contact your credit card issuer, bank, or fintech app (GCash, Maya) to dispute any charge made after your cancellation date. Provide your cancellation confirmation email as evidence. Most providers reverse unauthorised recurring charges within 5 to 10 business days.

Department of trade and industry (DTI)

File a complaint with the DTI Consumer Complaint Division if Scribe ignores your cancellation request or your bank dispute is unsuccessful. Visit dti.gov.ph, submit an online complaint, or visit your nearest regional DTI office. Include your cancellation confirmation, billing statements, and proof of payment. The DTI investigates for free and can compel refunds.