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Frequently asked questions
Cancel Videoshow: The Right Way
How to cancel VideoShow and stop charges in the philippines
What VideoShow is and why filipinos use it
VideoShow is a freemium mobile video editing application that lets you create professional-quality content with filters, music, effects, and export options at no upfront cost. The service operates on a two-tier model: you access basic editing features for free, then unlock premium capabilities by purchasing VideoShow Pro at ₱1,694 (approximately USD 29.99). Filipino content creators, TikTok producers, and small business owners rely on VideoShow to remove watermarks, export in 1080p or 4K resolution, and access exclusive editing materials unavailable in the free version.
The challenge most users in the Philippines encounter is not the app's functionality-it is the absence of transparent billing practices. VideoShow's official terms do not clearly outline cancellation procedures, refund eligibility windows, or whether charges recur after initial purchase. This lack of clarity creates genuine confusion, especially when users discover unexpected charges after believing they had already cancelled. Understanding your actual cancellation options and your legal protections under Philippine consumer law is essential. That is where Yafee helps you navigate this process with clarity and precision.
How the paid tier operates
VideoShow Pro costs ₱1,694 and is presented as a one-time purchase on Google Play and the Apple App Store. This premium unlock removes the watermark from exported videos, enables 4K export capability, eliminates advertisements during the editing process, and grants access to premium filters and music libraries. Most Filipino users purchase this upgrade when they transition from casual video editing to client-based work or regular content uploads where watermarks create a professional liability.
The critical distinction here is that VideoShow lists this as a one-time payment rather than a recurring monthly subscription. However, some users report ongoing billing cycles, which indicates the payment structure may vary depending on which platform processed your purchase-Google Play, Apple App Store, GCash, Maya, or a credit card each follow different cancellation and refund pathways. Yafee recommends checking your payment method records to confirm whether you are enrolled in a subscription or made a single transaction.
Support availability in the philippines
VideoShow maintains no local customer service office, live chat support, or Philippine telephone hotline. Support is email-only through the VideoShow support portal, and response times are inconsistent. The corporate registered address for formal correspondence is located in Singapore, not the Philippines. This geographic distance matters significantly when you need to invoke consumer protection rights or escalate a refund dispute-you will need to send written correspondence to a foreign jurisdiction, which introduces delays and postal delivery risks.
Why you might want to cancel VideoShow
Users in the Philippines cancel VideoShow for distinct reasons that cluster around three central themes: unexpected recurring charges despite believing they made a one-time purchase, discovery of free alternatives that offer similar or superior features, and regret within the initial trial period.
Common reasons filipinos cancel VideoShow
- Unexpected or recurring charges after making what appeared to be a one-time purchase
- Discovery of free alternatives such as CapCut, PowerDirector, or Adobe Express that offer comparable features without payment
- Limited professional editing capabilities compared to desktop software for advanced workflows
- Access barriers to premium features after purchase-technical bugs, interface changes, or features not functioning as advertised
- Buyer's remorse within the first 14 days after paying ₱1,694
- Billing statement confusion when recurring charges appear on bank or payment app statements
Should you actually cancel, or explore alternatives first?
Before you cancel, evaluate whether a different solution better serves your needs. If you purchased VideoShow Pro and watermark removal is functioning correctly but you require advanced visual effects, a subscription to Adobe Express (₱299 per month) or CapCut (free with optional in-app purchases) may deliver superior functionality. Conversely, if you purchased VideoShow Pro but have not used it within 14 days, Philippine consumer law and Yafee's guidance strongly recommend pursuing a refund rather than accepting the loss. Many payment platforms-Google Play, Apple App Store, and credit card issuers-permit refunds within specific timeframes when the service does not meet expectations.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your fundamental rights when purchasing goods and services, including digital products like VideoShow Pro. This legislation protects you from deceptive marketing, defective products, and unfair contract terms. Yafee advises all Philippine consumers to understand these protections before pursuing cancellation, as they form the legal foundation for your claim.
What the consumer act of the philippines protects you against
Under Republic Act No. 7394, you have the right to:
- Receive goods and services that conform to the description and quality represented by the seller
- Obtain accurate billing information and transparent disclosure of all charges
- Cancel purchases made at a distance (such as mobile apps) within a reasonable period if the service fails to perform as promised
- Demand a refund if the service is defective, misrepresented, or fails to deliver the features advertised
- Access clear information about cancellation and refund procedures before you purchase
VideoShow's failure to disclose clear cancellation procedures and refund eligibility may itself constitute a violation of these consumer protections. If VideoShow charged you without your express, informed consent or continued billing you after you attempted cancellation, you have grounds to file a complaint with the Department of Trade and Industry (DTI) under Republic Act No. 7394.
Your legal position when cancelling VideoShow
You hold the following legal position in the Philippines:
- You may cancel VideoShow Pro at any time and demand a refund if the service does not perform as advertised, under Republic Act No. 7394.
- If VideoShow charged you without clear written consent or continued billing after you cancelled, you may file a complaint with the DTI or your bank for unauthorized charges.
- You have the right to escalate disputes to the National Telecommunications Commission (NTC) if billing issues relate to mobile carrier charging (GCash, Maya, Smart, Globe).
- You may request a chargeback through your credit card issuer or bank if VideoShow refuses to refund your payment within 30 days of your cancellation request.
- Yafee recommends preserving all evidence of your cancellation request, including email confirmations, app screenshots, and billing records, as these form your legal defense if a dispute escalates.
How to cancel VideoShow depending on your platform
Your cancellation method depends on where you made your purchase and whether you are subscribed to a recurring plan or made a one-time purchase. Below are the step-by-step procedures for each platform.
Cancel VideoShow on google play
If you purchased VideoShow Pro through Google Play on an Android device, follow these steps to cancel and request a refund:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions" (the exact label varies by device).
- Find VideoShow in the list of active subscriptions or purchases.
- If VideoShow Pro is listed under "Subscriptions," tap it and select "Cancel subscription." Confirm the cancellation; Google Play will stop any future charges immediately.
- If VideoShow Pro appears under "Purchases" as a one-time transaction, skip to the refund section below.
- To request a refund, return to the Google Play Store, locate VideoShow in your order history (Apps > My Apps & Games > Installed), and tap it.
- Select "Refund" or "Request a refund." You must do this within 48 hours of purchase; Google Play permits refunds up to 2 weeks in certain circumstances if the app is defective or misrepresented.
- Enter your reason for the refund (choose "It doesn't work as expected" or "Other" if it applies).
- Submit your request. Google Play will respond within 3 to 5 business days.
Cancel VideoShow on the apple app store
If you purchased VideoShow Pro through the Apple App Store on an iPhone or iPad, follow these steps:
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen.
- Select "Subscriptions."
- Find VideoShow in your list of active subscriptions.
- Tap VideoShow and select "Cancel Subscription." Confirm the cancellation; Apple will cease recurring charges immediately.
- Your access will end at the expiration date of your current billing cycle, not immediately.
- To request a refund, open the App Store app, tap your profile icon, select "Purchases," and find VideoShow.
- Tap "Report a Problem" next to VideoShow Pro.
- Select "Request a refund" and choose your reason (for example, "App doesn't work as expected").
- Submit your request. Apple typically responds within 5 to 10 business days and will credit your Apple ID balance or original payment method.
Cancel VideoShow charged via GCash or maya
If you purchased VideoShow Pro using GCash or Maya (Philippine digital wallet services), the cancellation process is more complex because the charge flows through a third-party payment gateway:
- Open the GCash or Maya app on your phone.
- Navigate to "History" or "Transactions" and locate the VideoShow charge.
- Tap the transaction and select "Report a Problem" or "Dispute Transaction" (exact wording depends on the app).
- Indicate that the charge is unauthorized, recurring without consent, or that you want to cancel the service.
- GCash or Maya will flag the transaction for review; resolution typically takes 5 to 7 business days.
- Simultaneously, send an email to VideoShow support (videoshowapps.com/support.html) stating that you have disputed the transaction with your payment provider and that you are requesting a full refund.
- If GCash or Maya confirms the dispute in your favor, they will reverse the charge to your wallet or linked bank account.
Cancel VideoShow charged to your credit card or bank account
If you paid with a credit card or direct bank debit, follow this procedure:
- Contact your credit card issuer or bank customer service by phone (check the back of your card or your bank's website for the support number).
- Inform them that you wish to dispute the VideoShow charge as unauthorized or that you attempted to cancel the service but were charged again.
- Your bank will initiate a chargeback investigation and assign you a reference number.
- Simultaneously, send a formal cancellation email to VideoShow's support address (videoshowapps.com/support.html) with the subject line "Cancellation and Refund Request-Formal Notice."
- In your email, include:
- Your full name, email address, and phone number
- The date of your purchase and the transaction amount (₱1,694)
- A clear statement: "I hereby cancel my VideoShow Pro subscription effective immediately and request a full refund to my original payment method within 14 days."
- Screenshots of your purchase confirmation and any recurring charges
- Your credit card chargeback reference number (if you have initiated one)
- A request for written confirmation of your cancellation
- Your bank will process the chargeback within 30 to 45 days. If VideoShow does not refund your payment by then, the chargeback will likely succeed in your favor.
What happens after you cancel VideoShow
Once you cancel VideoShow Pro, your access to premium features changes immediately; however, your refund timeline and any remaining access depend on your payment method and VideoShow's response.
Immediate changes to your account
After you cancel through Google Play, Apple App Store, or directly with VideoShow, the following occurs:
- Your access to watermark-free exports ends when your current subscription period expires (or immediately if you are refunded).
- The 4K export feature reverts to the free version's limitations.
- Premium filters and music libraries are no longer available.
- Any future recurring charges cease.
- Your account credentials remain active in the VideoShow app, but you will see the free version interface on your next use.
Refund processing and timeline
Yafee advises tracking your refund status closely. The timeline varies by payment method:
| Payment method | Refund processing time | Where refund appears |
|---|---|---|
| Google Play Store | 3-5 business days (within 48 hours of purchase) | Google Play Store balance or linked payment method |
| Apple App Store | 5-10 business days | Apple ID balance or original payment method |
| GCash / Maya | 5-7 business days (dispute resolution) | GCash / Maya wallet |
| Credit card | 30-45 days (chargeback) or 14 days (direct refund) | Your credit card statement (appears as credit) |
| Bank account (direct debit) | 14-30 days (if VideoShow complies) or 30-45 days (chargeback) | Your bank account |
| Direct email to VideoShow (no refund guarantee) | Highly variable; often no response | No refund unless escalated to DTI or bank |
If VideoShow refuses to refund
If VideoShow does not respond to your cancellation email within 14 days or explicitly refuses your refund request, you have escalation options under Philippine law:
- File a complaint with the Department of Trade and Industry (DTI): Visit the DTI website or visit your nearest DTI office with copies of your purchase receipt, cancellation email, and VideoShow's response (or lack thereof). The DTI will investigate and mediate on your behalf at no cost.
- Request a chargeback through your bank or card issuer: If you have not already done so, inform your financial institution that VideoShow has refused your cancellation and refund request. Your bank will file a dispute on your behalf.
- Report to the National Telecommunications Commission (NTC): If you charged VideoShow through a mobile carrier (GCash, Maya, Smart, or Globe billing), file a complaint with the NTC regarding unauthorized or recurring charges.
VideoShow pricing and what you get
Understanding what you are paying for helps you decide whether cancellation is the right choice or whether a refund is warranted.
| Feature | VideoShow free | VideoShow Pro (₱1,694) |
|---|---|---|
| Video editing tools | Yes (limited) | Yes (full access) |
| Watermark removal | No | Yes |
| 4K export | No (1080p max) | Yes |
| In-app advertisements | Yes | None |
| Premium filters and music | Limited | Full library access |
| Billing structure | N/A | One-time (or recurring, depending on platform) |
Common cancellation mistakes and how to avoid them
Most users encounter avoidable pitfalls during cancellation. Forewarned is forearmed: below are the mistakes Yafee sees repeatedly and how you prevent them.
Mistake 1: assuming you have cancelled without confirming
Many users delete the VideoShow app, believing this stops charges. It does not. Uninstalling the app does not cancel your subscription or halt recurring payments. You must explicitly cancel through Google Play, Apple App Store, or directly via VideoShow's support email. Yafee strongly advises obtaining written confirmation of your cancellation-a screenshot or email response stating "Your subscription has been cancelled" protects you if disputes arise later.
Mistake 2: failing to document your cancellation request
If you email VideoShow support requesting cancellation or a refund, screenshot and save the email you sent and any response you receive. If VideoShow does not reply, document the date and time of your email. This evidence is crucial if you escalate to the DTI, file a bank chargeback, or dispute the charge with GCash or Maya. Yafee recommends sending cancellation requests via email (not in-app chat) so you have a permanent, time-stamped record.
Mistake 3: ignoring your bank or card statement after cancellation
After you cancel, monitor your bank account, credit card, and GCash or Maya balance for at least one billing cycle to ensure no further charges appear. If a charge posts after you cancelled, contact your bank immediately to file a dispute or chargeback. The sooner you report unauthorized charges, the stronger your claim.
Mistake 4: allowing the refund window to close
Google Play permits refunds within 48 hours of purchase; Apple App Store has a longer window (up to 2 weeks for defective apps); credit card chargebacks have a 60 to 120-day window depending on your card issuer. If you exceed these windows, obtaining a refund becomes far more difficult. Yafee recommends initiating refund requests immediately if you are unsatisfied.
Comparison of cancellation methods
Below is a summary of each cancellation route's effectiveness, speed, and likelihood of securing a refund.
| Cancellation method | Speed | Refund likelihood | Best for |
|---|---|---|---|
| Google Play in-app cancellation | Instant | High (within 48 hours) | Android users who purchased within 2 days |
| Apple App Store in-app cancellation | Instant | Medium to high (up to 2 weeks) | iPhone / iPad users within 14 days of purchase |
| GCash / Maya dispute claim | 5-7 days | High (if you claim unauthorized charge) | Users charged via digital wallet without clear consent |
| Credit card chargeback | 30-45 days | High (if VideoShow refuses refund) | Last-resort method when app store refund denied |
| VideoShow email support | Highly variable (no response common) | Low (VideoShow rarely responds) | Documentation only; escalate if no response in 14 days |
| DTI formal complaint | 30-60 days | High (government authority) | Unresolved disputes or VideoShow non-compliance |
Cancellation checklist for VideoShow
Use this checklist to ensure you have completed all necessary steps to cancel VideoShow and protect your refund claim:
- ☐ Identified which platform you used to purchase VideoShow Pro (Google Play, Apple App Store, GCash, Maya, or credit card).
- ☐ Cancelled your subscription or purchase through the appropriate platform (see steps in "How to cancel VideoShow depending on your platform" above).
- ☐ Sent a formal cancellation email to VideoShow support (videoshowapps.com/support.html) with your transaction details and cancellation date.
- ☐ Screenshotted your cancellation confirmation from the app store or your cancellation email to VideoShow.
- ☐ Noted the cancellation date, reference numbers, and any confirmation codes in a document for your records.
- ☐ Waited 3 to 5 business days for your refund to process (timeline varies by payment method).
- ☐ Checked your bank account, credit card statement, or GCash / Maya balance to confirm the refund posted.
- ☐ Monitored your accounts for the next billing cycle to ensure no further charges appear.
- ☐ If no refund appears after the expected timeframe, filed a chargeback with your bank or initiated a dispute with your payment platform.
- ☐ If VideoShow refused or ignored your refund request, filed a formal complaint with the Department of Trade and Industry (DTI).
How yafee helps you stay protected
Cancelling a digital service can feel opaque, especially when the company offers no clear pathway and maintains no local support. Yafee has guided thousands of Filipino consumers through cancellation processes precisely like this one-where geographic distance, unclear terms, and absent customer service create legitimate confusion and frustration.
Yafee's role is to translate the law into action: to show you your rights under Republic Act No. 7394, to outline every available cancellation route, and to give you the documentation and evidence you need to escalate your claim if VideoShow does not respond or comply. Whether you are pursuing a refund through Google Play, filing a chargeback with your credit card issuer, or filing a formal complaint with the DTI, Yafee equips you with the legal framework and the procedural steps to succeed.
The VideoShow cancellation process need not be a dead end. By following the steps above, documenting every interaction, and escalating through the appropriate authorities when necessary, you protect your ₱1,694 and establish a record that protects future consumers as well. Yafee remains your guide at every stage-from the first cancellation email to the final resolution.
Contact information for VideoShow cancellation
Use the following information to submit your formal cancellation request and contact regulatory authorities if your cancellation is refused:
VideoShow support and corporate address
- Email: Contact VideoShow through their official support portal at videoshowapps.com/support.html
- Corporate registered address (for formal correspondence): VideoShow's corporate entity is registered in Singapore. Formal legal correspondence should be sent to the registered office address, which you can confirm by emailing support or checking the VideoShow app's legal section.
Philippine regulatory authorities for unresolved disputes
- Department of Trade and Industry (DTI) Consumer Protection Group: Visit the DTI website or visit your nearest DTI regional office with your purchase receipt, cancellation email, and VideoShow's response. File a formal consumer complaint under Republic Act No. 7394. DTI assistance is free and available to all Philippine consumers.
- National Telecommunications Commission (NTC): If you were charged via mobile carrier (GCash, Maya, Smart, or Globe), file a complaint with the NTC regarding unauthorized or recurring mobile charges.
- Your bank or credit card issuer: If you paid via credit card or direct bank debit, contact your financial institution's customer service line to initiate a chargeback or dispute claim.
Cancelling VideoShow may take time, but Philippine consumer law-and Yafee's commitment to transparency-ensures you have multiple, enforceable pathways to recover your money. Start with the method that matches your purchase platform, document every step, and escalate to the DTI if VideoShow does not comply within 14 days. Yafee has helped thousands of consumers navigate exactly these circumstances and emerge with their refunds intact and their rights protected.