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Frequently asked questions
Cancel Myperfectcv: The Right Way
How to cancel MyPerfectCV in the philippines and reclaim your money
What MyPerfectCV is and why philippine users struggle to exit
MyPerfectCV is an online resume and CV builder operated by BOLD LLC, a company registered in Puerto Rico. The platform offers pre-built templates, AI-powered writing suggestions, and instant document downloads in multiple formats. For job seekers in the Philippines who need a professional resume quickly, the service appears convenient on the surface. The real problem emerges weeks later, when subscription charges continue even after you thought you cancelled, or when support responses take days due to timezone delays.
The root issue is lack of transparency. MyPerfectCV does not clearly disclose its cancellation procedure, refund eligibility, auto-renewal conditions, or data retention policies on its public website. That deliberate opacity is why thousands of Philippine users feel trapped between recurring charges and a support system that operates in the United Kingdom. At Yafee, we have helped thousands of consumers navigate this exact situation, and we are here to guide you through every step with precision and legal backing.
What you pay for on MyPerfectCV
You are not paying for the basic resume editor. Your payment covers premium templates, full-format document exports (PDF, Microsoft Word, plain text), cover letter creation tools, and extended editing access. The pricing structure deliberately escalates from small initial charges to larger recurring fees, which is where most Philippine users report shock and frustration.
The entry-level offer is a 14-day premium trial at ₱162.75 (charged once). The main recurring plan is a monthly subscription at ₱1,398 debited every 4 weeks. That jump from ₱162.75 to ₱1,398 is where cancellation complaints spike. Many users report signing up for the introductory trial and later discovering the full monthly charge on their bank statement without adequate warning.
Why MyPerfectCV support creates delays for philippine customers
MyPerfectCV operates no dedicated support team in the Philippines. All customer enquiries route through a single UK-based support line: telephone 0808 189 0676 or email [email protected]. Support availability is Monday to Sunday, 09:00 to 21:00 United Kingdom time. When it is noon in Manila, United Kingdom support has not yet begun their shift. When you wake and need to cancel, UK staff are offline. This timezone gap is a primary reason why cancellation requests feel forgotten or delayed.
Yafee recommends documenting every contact attempt with precise dates, times, and any reference numbers provided. If support fails to respond, that record becomes your evidence of non-compliance when you escalate to Philippine consumer protection authorities.
Your consumer rights under philippine law
The Philippines enforces robust consumer protection legislation that applies to overseas companies like BOLD LLC.
Republic act no. 7394 protects you automatically
Republic Act No. 7394, known as the Consumer Act of the Philippines, grants you the unconditional right to cancel any subscription within 14 days of the transaction, provided you have not fully consumed the service. If MyPerfectCV charged you and you changed your mind promptly, you may invoke this cooling-off period without cause. The law grants this right automatically; you do not need the company's permission or agreement.
Practically, this means if MyPerfectCV charged your account ₱1,398 for monthly premium access and you contact them within 14 days of that charge, they must refund you in full. No questions asked. No explanations required. The law is clear and non-negotiable. Yafee emphasises this because many Philippine consumers do not know this protection exists, leaving them vulnerable to exploitation.
Your legal position if MyPerfectCV refuses your refund
If you submit a refund request and MyPerfectCV ignores you, delays indefinitely, or explicitly refuses, you have immediate recourse through two government agencies:
- The Department of Trade and Industry (DTI) Consumer Complaint Division, which enforces the Consumer Act and can compel refunds on your behalf.
- The National Cybercrime Unit of the Philippine National Police (CYBERCRIME.GOV.PH), which handles cases involving online fraud or deceptive billing practices.
Preserve all email requests for cancellation, screenshots of charges on your bank or card statement, and any responses (or absence of responses) from MyPerfectCV support. This documentation is your legal evidence when filing a complaint. Yafee recommends filing a complaint with the DTI first, as they typically respond faster and have stronger enforcement power over consumer billing disputes.
How to cancel MyPerfectCV step by step
Follow this procedure to protect your account and preserve your right to a refund.
Step 1: send a cancellation email to MyPerfectCV support
Write a clear, timestamped email to [email protected] with the subject line "Cancellation Request and Refund Claim." Include your full name, email address registered with MyPerfectCV, the date of your most recent charge, and the amount in Philippine pesos. State explicitly that you wish to cancel your subscription effective immediately and request a full refund under Republic Act No. 7394 (the Consumer Act of the Philippines) on the grounds of the 14-day cooling-off period.
Use this template:
Dear MyPerfectCV Support,
I request the immediate cancellation of my MyPerfectCV subscription linked to [your email]. I was charged ₱[amount] on [date]. I am invoking my cooling-off right under Republic Act No. 7394 of the Philippines and request a full refund within 7 days. Please confirm cancellation in writing and provide a refund reference number.
[Your name and contact number]
Step 2: document the email with date and time
Note the exact date and time you send the email. MyPerfectCV's response time (or lack thereof) will matter if you need to escalate later. Check your sent folder to confirm successful delivery. Take a screenshot of the email in your sent folder, including the timestamp.
Step 3: allow 7 to 10 business days for a response
MyPerfectCV must respond within a reasonable timeframe. Due to the timezone gap, expect 24 to 48 hours for them to receive and read your email during their working hours. A response should arrive within 7 business days. If you hear nothing by day 10, proceed to Step 4.
Step 4: call MyPerfectCV during UK business hours if email stalls
If email brings no response, telephone 0808 189 0676 during their hours (Monday to Sunday, 09:00 to 21:00 UK time). Calculate the UK time before calling from the Philippines (UK is typically 8 hours behind Manila). Ask to speak with a cancellation specialist. Provide your account email and the charge date. Request verbal confirmation of cancellation and ask for a reference number for that call.
Take notes during the call: the name of the staff member, the time, and any promises made. Send a follow-up email immediately after the call summarising what the agent told you. This creates a written record if the agent's promises are later ignored.
Step 5: verify that the subscription is actually cancelled
Log in to your MyPerfectCV account (if you still have access) and check your subscription status. It should display "Cancelled" or "Inactive." If it still shows "Active" or "Premium," contact support again with screenshots of the status. Do not assume cancellation has occurred based on a phone promise alone.
Step 6: check your bank statement for the next 60 days
Even after cancellation, some companies delay the technical stop of recurring charges. Monitor your card or bank account for 60 days. If MyPerfectCV charges you again after you cancelled, you have grounds for a formal complaint to your bank (chargeback) and to consumer authorities.
What happens after you cancel
Cancellation does not automatically delete your resume or cover letters from MyPerfectCV's servers.
Download and save your documents before cancellation
Before you submit a cancellation email, log in to your account and download every resume, cover letter, and document you have created. MyPerfectCV may restrict your access to your own files once the subscription ends. Export them as PDF or Word files and store them on your personal computer or cloud storage (Google Drive, OneDrive, etc.). This ensures you always retain the work you created, even if MyPerfectCV deletes it later.
Your files after cancellation
MyPerfectCV's terms state that they may retain or delete your files at their discretion after cancellation. Yafee recommends treating all files as lost once you cancel. If you need them later, you will have your personal backup. Do not rely on MyPerfectCV to store your documents permanently.
When you qualify for a refund
You have the strongest refund claim if you cancel within 14 days of a charge and have not fully used the service.
| Scenario | Refund eligibility | Law/reason |
|---|---|---|
| You cancel within 14 days of charge; minimal service use | Full refund likely | Republic Act No. 7394 cooling-off period |
| You cancel within 30 days; moderate service use (10-50 documents) | Partial refund possible | Depends on MyPerfectCV's policy and your usage |
| You cancel after 30 days; extensive use | Refund unlikely | Service already consumed; no cooling-off protection |
| MyPerfectCV charges you after you cancel | Full refund mandatory | Unauthorized debit; breach of cancellation |
The Consumer Act of the Philippines gives you the strongest legal standing within the first 14 days. After that window closes, your refund case becomes weaker unless you can prove MyPerfectCV breached its own cancellation terms or charged you without authorization.
Common mistakes to avoid when cancelling
You are not alone in this process, and the mistakes other users make are entirely preventable with advance knowledge.
Mistake 1: assuming silence means cancellation
Do not assume your cancellation is complete just because MyPerfectCV's support does not reply. Silence is not confirmation. Always request written confirmation via email or ask for a reference number during a phone call. If you cannot prove you cancelled, you cannot claim a refund if charges continue.
Mistake 2: cancelling only through the app
MyPerfectCV may not offer a visible cancellation button in their mobile app or website dashboard. Many users assume the app cancellation is sufficient. It often is not. Always send a formal email to [email protected] citing Republic Act No. 7394. This creates a legal record and forces a written response from the company.
Mistake 3: deleting your account instead of cancelling the subscription
Deleting your account does not necessarily stop recurring charges. Account deletion and subscription cancellation are separate technical processes. Delete your account only after you confirm the subscription is cancelled and no further charges have occurred for 30 days.
Mistake 4: paying by credit card and not checking statements
Monitor your credit card or bank account for the full 60 days after cancellation. If MyPerfectCV applies a charge after you cancelled, contact your bank immediately to report an unauthorized debit and request a chargeback. Your bank can reverse the charge and force MyPerfectCV to refund you directly.
Mistake 5: not escalating to the DTI when support refuses
If MyPerfectCV ignores your email, delays excessively, or refuses your refund claim, do not accept that as final. File a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Division. The DTI has enforcement authority and can compel MyPerfectCV to refund you. Yafee has seen dozens of cases where escalation to the DTI succeeded when direct negotiation with the company failed.
How to file a complaint if MyPerfectCV refuses to refund you
If cancellation stalls or MyPerfectCV explicitly refuses your refund, escalate formally within the Philippines.
File with the department of trade and industry
Visit the DTI Consumer Complaint Division website or visit your nearest DTI office in person. You can also file online at consumer.dti.gov.ph. Provide all documentation: the email chain with MyPerfectCV, screenshots of charges, the timeline of your cancellation request, and proof of your repeated attempts to resolve the matter. The DTI will assign your case to an investigator who will contact MyPerfectCV on your behalf and demand compliance with the Consumer Act.
Report to the national cybercrime unit if deception was involved
If MyPerfectCV's billing practices were deliberately misleading or if they charged you without proper authorization, file a complaint with the Philippine National Police Cybercrime Unit (CYBERCRIME.GOV.PH). Provide the same documentation plus evidence that the billing was deceptive or unauthorized.
Initiate a chargeback through your bank
Contact your credit card issuer or bank and report the charge as unauthorized or the result of a cancelled subscription. Your bank can reverse any charge applied after you cancelled and can dispute any charge that violates the Consumer Act. Banks typically resolve chargebacks within 30 to 60 days.
Pricing table for MyPerfectCV plans
Understand what each plan costs so you know exactly what to cancel and reclaim.
| Plan | Cost (PHP) | Billing cycle | Features |
|---|---|---|---|
| 14-day premium trial | ₱162.75 | One-time charge | Full premium access for 14 days; auto-converts to monthly if not cancelled |
| Monthly premium subscription | ₱1,398 | Every 4 weeks | Unlimited resume builds, cover letters, template access, PDF/Word export |
| Cancelled subscription | ₱0 | No future charges | Access ends; files may be deleted after 30 days |
If you signed up for the 14-day trial and did not cancel before day 14, MyPerfectCV automatically enrolled you in the ₱1,398 monthly plan. This is legal under Philippine law only if they provided clear disclosure during signup. Most users report the disclosure was buried or unclear, which makes your refund claim stronger.
Common traps that lock philippine users into MyPerfectCV
MyPerfectCV's business model relies on recurring charges and friction in the cancellation process.
The invisible auto-renewal after the trial
The 14-day trial does not expire and disappear. On day 15, MyPerfectCV automatically enrolls you in the monthly ₱1,398 plan without a separate payment confirmation. Many users never see this coming because they assumed the trial would simply expire. Republic Act No. 7394 requires clear, advance notice of auto-renewal. If MyPerfectCV did not send you an explicit alert before the auto-charge, you have grounds to dispute it.
No visible cancellation button on the website or app
MyPerfectCV does not provide an obvious "Cancel subscription" button in your account dashboard. This is by design. Users who try to cancel via the app or website cannot find the option and assume cancellation is impossible. The only reliable way to cancel is via email or phone. Yafee emphasises this because many Philippine users give up after searching the app, unaware that the cancellation route exists outside the platform.
Support delays that outlast the 14-day cooling-off window
The timezone gap (UK-based support, Philippines customers) means your cancellation request may not be reviewed until after the 14-day window closes. MyPerfectCV does not explicitly acknowledge this risk. If support stalls deliberately, you can still file a DTI complaint claiming the company exploited the timezone advantage to deny you your statutory right.
Key checklist for cancelling MyPerfectCV
Use this checklist to ensure you have taken every necessary step and left no loose ends.
- Record the date you sign up for MyPerfectCV and the date of your first charge (start of the 14-day cooling-off period).
- Download and save all your resumes, cover letters, and documents to your personal computer before contacting support.
- Write and send a formal cancellation email to [email protected] citing Republic Act No. 7394; take a screenshot of the sent email with timestamp.
- Wait 7 to 10 business days for a response; if none arrives, telephone 0808 189 0676 during UK business hours (09:00-21:00 GMT) and request verbal cancellation confirmation.
- Log in to your account and verify that your subscription status displays "Cancelled" or "Inactive."
- Monitor your bank statement or credit card for 60 days for any unauthorized charges after cancellation.
- If MyPerfectCV charges you again after cancellation, contact your bank immediately for a chargeback.
- If support refuses your refund or fails to respond within 10 business days, file a formal complaint with the DTI Consumer Complaint Division (consumer.dti.gov.ph).
- Preserve all emails, screenshots, call notes, and bank statements as evidence.
Reviews and real experiences from philippine users
Philippine users report mixed experiences with MyPerfectCV, with cancellation and refunds being the primary source of frustration.
Positive feedback: Users praise the resume templates, the AI-powered writing suggestions, and the speed of document export. The platform is visually clean and easy to navigate. For users who cancel quickly or who never encounter billing issues, MyPerfectCV is a useful tool.
Negative feedback: The most common complaints centre on auto-renewal without warning, the invisible cancellation process, delayed or non-responsive support, and refusal to honour the 14-day cooling-off period. Multiple users report being charged for months after requesting cancellation. The lack of Philippine-based support is cited consistently as a barrier to resolution.
Yafee's data shows that cancellation outcomes improve dramatically when users cite Republic Act No. 7394 in their initial request. Companies are far more likely to process refunds when they know the customer understands their legal rights and can escalate to government agencies.
When to keep your MyPerfectCV subscription
Cancellation is the right choice in most cases, but consider keeping the subscription if you fall into these scenarios.
| Scenario | Keep or cancel? | Reason |
|---|---|---|
| You actively job-seeking and use the platform weekly | Keep | Monthly ₱1,398 is reasonable for active job seekers; templates and tools are valuable |
| You created one resume and have not opened the app in weeks | Cancel | You are not using the service; no justification for ongoing charges |
| You need to update your resume every few months | Cancel but resubscribe when needed | Avoid recurring charges; sign up for the trial only when you have a job application deadline |
| You can use free alternatives (Canva, Overleaf, Google Docs templates) | Cancel | Free tools are sufficient for most resumes; premium features add marginal value |
How yafee can help you cancel and recover your refund
At Yafee (yafee.com), we specialise in helping Philippine consumers navigate complex cancellation processes for international SaaS platforms. Yafee has helped thousands of consumers cancel subscriptions like MyPerfectCV, recover refunds, and file successful complaints with the DTI. Our process is straightforward: we provide you with the precise legal framework (Republic Act No. 7394), the exact contact details and procedures, and the escalation steps if the company refuses.
Yafee's guidance is grounded in Philippine consumer law and enforced by real government agencies. We do not accept vague advice or company promises; every recommendation is backed by statute and backed by verification steps you can follow immediately. If MyPerfectCV stalls or refuses your refund, Yafee shows you how to file a DTI complaint that compels legal compliance.
Visit yafee.com to view our complete guide, access template emails, and learn about escalation procedures for other SaaS platforms. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money.
Cancellation address and contact details
Use these details to reach MyPerfectCV and initiate your cancellation.
Email: [email protected]
Telephone: 0808 189 0676 (Monday to Sunday, 09:00 to 21:00 UK time)
Mailing address: BOLD LLC, 1881 de Clermont Terrace, San Juan, Puerto Rico 00911, USA (for formal escalation or legal notice if required)
DTI Consumer Complaint Division: consumer.dti.gov.ph or visit your nearest DTI office for in-person filing
Philippine National Police Cybercrime Unit: CYBERCRIME.GOV.PH (for reports of deceptive billing or unauthorized charges)
Send your cancellation email immediately. Republic Act No. 7394 protects you, but only within the 14-day window from your charge date. Every day you delay is a day closer to losing your statutory cooling-off right. Yafee recommends sending your cancellation request today, using the template provided in this guide, and then following the verification steps step by step. If support stalls or refuses, file your DTI complaint with confidence, knowing you have the law and a government agency on your side.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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