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Frequently asked questions
Cancel MyPerfectCoverLetter: The Right Way
How to cancel MyPerfectCoverLetter and stop unwanted charges in new zealand
What is MyPerfectCoverLetter and why you might want to cancel
MyPerfectCoverLetter is an online platform that generates professional cover letters and job application documents using guided templates and AI-assisted writing tools. The service streamlines the creation of tailored application materials when you're searching for roles across New Zealand and internationally.
You sign up, access the web interface or mobile app, and use structured templates to build customised cover letters. Most subscribers unlock premium downloads and ongoing access to advanced features. The service aims to save you time during job searches, though many users eventually determine the subscription cost no longer delivers value once they've secured employment or discovered comparable free alternatives.
Common reasons new zealand users cancel MyPerfectCoverLetter
Subscribers typically cancel MyPerfectCoverLetter after landing a job, switching to free or cheaper tools, discovering unexpected recurring charges, or simply no longer requiring the service after completing their applications. If you've already secured that role or found alternative solutions, cancelling immediately prevents further deductions from your account.
Pricing structure and subscription costs
MyPerfectCoverLetter operates on a recurring subscription model. Most plans renew automatically unless you actively cancel before the renewal date. The following table outlines the typical cost structure:
| Plan type | Cost (NZD) | Billing cycle | Auto-renewal |
|---|---|---|---|
| Basic monthly | $9.99 | Monthly | Yes |
| Standard monthly | $16.99 | Monthly | Yes |
| Annual plan | $119.99 | Annual | Yes |
| Premium monthly | $24.99 | Monthly | Yes |
All plans renew automatically unless cancelled. Yafee recommends checking your current subscription tier in your account settings before initiating cancellation, as this confirms your next renewal date and the amount at risk.
Understanding your consumer rights in new zealand
New Zealand consumer law gives you robust protections when dealing with digital services like MyPerfectCoverLetter, and understanding your position strengthens your ability to cancel without obstruction and recover any unjust charges.
The consumer guarantees act 1993 and digital services
Under the Consumer Guarantees Act 1993, digital services must be of acceptable quality and fit for the purpose for which they are supplied. If MyPerfectCoverLetter fails to deliver the features advertised, or if the service is faulty or unavailable, you are entitled to remedies including repair, replacement, or a full refund.
The Act also protects you against misleading representations regarding billing, auto-renewal terms, and service capabilities. If you were not clearly informed before purchase that your trial period would convert to a paid subscription, or if charges appeared without proper advance notice, the company breaches these statutory guarantees.
The fair trading act 1986 and transparent cancellation
The Fair Trading Act 1986 requires MyPerfectCoverLetter to display cancellation terms transparently and prominently before you complete payment. If the company deliberately hides the cancellation process or makes it unreasonably difficult to end your subscription, that conduct may breach fair trading obligations.
You also possess the right to cancel distance contracts (online services) within a reasonable timeframe. If MyPerfectCoverLetter makes cancellation intentionally cumbersome or obscure, document the steps you took and report the conduct to the Commerce Commission, which is the primary enforcement body for consumer protection law in New Zealand.
Your legal position: You have a statutory right to cancel MyPerfectCoverLetter at any time. The company cannot impose penalties for cancellation, and any contract term that restricts your right to cancel or imposes unreasonable exit fees may be unenforceable under the Fair Trading Act 1986.
Methods to cancel MyPerfectCoverLetter
You have several routes to end your subscription, and Yafee recommends attempting the simplest method first, then escalating if the company fails to respond within a reasonable timeframe.
Step one: cancel via your online account settings
The fastest and most efficient way to cancel is through your MyPerfectCoverLetter account dashboard. This method provides you with immediate confirmation and avoids delays inherent in email-based support.
- Open your web browser and navigate to MyPerfectCoverLetter's login page.
- Enter your email address and password and sign in to your account.
- Locate your account profile menu, typically displayed in the top-right corner of the screen.
- Select "Account Settings," "Profile Settings," or "Billing" from the dropdown menu.
- Look for a section labelled "Subscription," "Manage Subscription," "Billing Plan," or "Payment Methods."
- Select "Cancel Subscription" or "End Membership" and follow the on-screen prompts.
- MyPerfectCoverLetter will typically ask you to confirm your cancellation and may offer a retention discount; decline this unless you genuinely wish to retain the service.
- You should receive a confirmation email within minutes containing a cancellation reference number or confirmation code.
- Screenshot the confirmation page and save the confirmation email to your records as proof of cancellation.
This approach creates an immediate digital record of your cancellation and prevents disputes later. If you cannot locate the cancellation button within your account, proceed to the next method.
Step two: contact customer support via email or live chat
If the online cancellation method does not work or you cannot locate the subscription management section, contact customer support directly. This approach establishes a documented paper trail of your cancellation request, which protects you if the company continues charging your payment method.
- Log into your MyPerfectCoverLetter account.
- Locate the "Help," "Support," "Contact Us," or "Get Help" link, usually at the bottom of the page or within the account menu.
- Select "Live Chat" if available, or choose "Email Support."
- Write a clear message: "I request immediate cancellation of my MyPerfectCoverLetter subscription effective today. Please confirm cancellation in writing and provide a reference number."
- Include your full name, registered email address, and account ID (found in your billing or account settings).
- Send the message and take a screenshot of your submission confirmation.
- Check your email inbox and spam folder within 24 hours for a response from the support team.
- When you receive confirmation, save this email and note the cancellation reference number provided.
If customer support does not respond within 48 hours, escalate your request using the formal complaints process outlined later in this guide.
Step three: request cancellation via formal written notice
If customer support fails to respond or denies your cancellation request without valid reason, send a formal cancellation notice via email to the address listed in MyPerfectCoverLetter's Terms and Conditions or Privacy Policy.
- Locate the legal contact address or email in MyPerfectCoverLetter's Terms and Conditions or on their website's footer.
- Compose a formal email with the subject line: "Formal Notice of Cancellation: MyPerfectCoverLetter Subscription."
- Include the following information:
- Your full name
- Your registered email address
- Your account ID
- Your current subscription plan and renewal date
- A clear statement: "I hereby give notice to cancel my subscription effective immediately. Please confirm cancellation within 5 business days and provide a written confirmation with reference number."
- Reference the Consumer Guarantees Act 1993 and Fair Trading Act 1986 if relevant to your situation.
- Send this email and request a read receipt or delivery confirmation.
- Save a copy of the email and all responses for your records.
This formal approach creates a legally documented cancellation request and demonstrates your good-faith effort to resolve the matter through the company's own channels.
What happens after you cancel MyPerfectCoverLetter
Once cancellation is confirmed, your subscription ends and your payment method should no longer be charged. However, Yafee advises you to monitor your account for several billing cycles to ensure the cancellation took effect.
Verify cancellation and check your account status
After receiving cancellation confirmation, log back into your account within 24 hours and verify that your subscription status displays as "cancelled," "inactive," or "no active subscription." If you still see an active plan or upcoming renewal date, contact customer support again immediately with your cancellation reference number.
Monitor your payment method (credit card or bank account) for 30 to 60 days after cancellation. If any charges appear after your confirmed cancellation date, this constitutes an unauthorised debit and you have grounds to dispute the transaction with your bank or card issuer.
Request a refund for unauthorised charges
If MyPerfectCoverLetter continues charging your account after you cancelled, or if you were charged without clear consent, you may be entitled to a refund under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
- Contact customer support in writing with your cancellation reference number and evidence of the unauthorised charge (bank statement or card statement showing the transaction).
- Request a full refund of all charges incurred after your confirmed cancellation date.
- Specify a deadline for response: "Please respond within 10 business days with confirmation of refund or explanation of the charge."
- If the company refuses or does not respond, contact the Commerce Commission or lodge a dispute with your bank.
Recovering your money: refund rights and recovery options
Your entitlement to a refund depends on the timing of your request, the reason for cancellation, and whether the service was faulty or misrepresented.
Refund scenarios and your rights
The following table outlines the most common refund scenarios and your likely legal position:
| Scenario | Refund entitlement | Action required |
|---|---|---|
| Cancelled within 14 days of purchase (trial period) | Full refund likely | Request immediately with cancellation confirmation |
| Service faulty, unavailable, or unfit for purpose | Full refund or replacement | Contact support with evidence; escalate to Commerce Commission if refused |
| Charged without clear consent (misleading marketing) | Full refund of unauthorised charges | Dispute with your bank and report to Commerce Commission |
| Cancelled after trial period but within 30 days | Partial refund possible | Request proportional refund for unused service days |
| Cancelled after 30 days of paid subscription | No refund; charges cease immediately | Ensure cancellation takes effect before next renewal |
How to request a refund from MyPerfectCoverLetter
Contact customer support with a clear, documented refund request within 30 days of the charge you dispute.
- Send a formal email to [email protected] or use the in-app support chat.
- Specify the transaction date, amount, and reason for the refund request.
- State your legal basis: "Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, I am entitled to a refund because [service was faulty / I was not given clear consent / the service is unfit for purpose]."
- Request a response within 10 business days.
- If the company refuses, escalate to the Commerce Commission or your bank's dispute resolution process.
Common mistakes to avoid when cancelling MyPerfectCoverLetter
Cancellation is straightforward, but several pitfalls can delay your refund or create proof-of-cancellation disputes. Yafee has identified the most frequent errors below so you can protect yourself.
Failing to document your cancellation
The single most common mistake is cancelling without taking screenshots or saving confirmation emails. If the company later disputes your cancellation or charges you again, you have no evidence of your request.
Always screenshot the cancellation confirmation page and save the confirmation email in a dedicated folder. This creates an indisputable record that you can present to your bank or the Commerce Commission if needed.
Cancelling only through chat without written confirmation
Live chat is convenient, but conversations may be deleted from your account history or the company may claim no record exists. Always follow up a chat cancellation with a formal email stating: "To confirm our chat conversation on [date], I requested cancellation of my subscription. Please send written confirmation with a reference number."
Not checking your account status after cancellation
Many users cancel and assume the subscription has ended. Instead, log back in 24 hours later to verify your status shows "cancelled" or "no active plan." If the system still displays an active subscription, contact support immediately rather than waiting for the next billing cycle.
Forgetting to monitor your payment method
Even after cancellation, monitor your bank account or credit card statement for 60 days. If a charge appears after your confirmed cancellation date, dispute it immediately with your bank. Do not delay; most banks require disputes to be lodged within 120 days of the transaction.
Checking your cancellation status and preventing future charges
Yafee recommends a systematic approach to verify cancellation and protect yourself from surprise charges.
Confirm cancellation in your account within 24 hours
Log into MyPerfectCoverLetter immediately after receiving cancellation confirmation. Navigate to Account Settings or Billing and verify that your subscription status reads "cancelled," "inactive," or displays no active plan. Screenshot this status for your records.
Set a calendar reminder for your original renewal date
Even though your subscription is cancelled, set a reminder on your phone or email calendar for your original renewal date. On that day, log in again and confirm that no new charge was processed. This prevents you from missing unauthorised charges.
Review your bank or card statements monthly
For the first two to three months after cancellation, review your transaction history to ensure MyPerfectCoverLetter does not appear. If you spot a charge, contact your bank's dispute department immediately and provide your cancellation reference number as evidence.
When to escalate: reporting MyPerfectCoverLetter to consumer authorities
If MyPerfectCoverLetter refuses to honour your cancellation request, denies a legitimate refund, or continues charging after you cancelled, escalate to the Commerce Commission, which is New Zealand's official consumer protection regulator.
Lodging a complaint with the commerce commission
Visit the Commerce Commission's website (comcom.govt.nz) and complete their online complaint form. Include the following:
- Your full name and contact details.
- MyPerfectCoverLetter's full legal name and contact information.
- Description of the issue (refused cancellation, unauthorised charges, etc.).
- Dates and amounts of all relevant transactions.
- Screenshots of your cancellation request and confirmation (if available).
- Copies of all emails exchanged with customer support.
- Reference to the Consumer Guarantees Act 1993 or Fair Trading Act 1986 as applicable.
The Commerce Commission will investigate and, if the company's conduct breaches consumer law, take enforcement action. Your complaint also helps the Commission identify systemic problems with the company's cancellation practices.
Disputing charges with your bank or card issuer
If MyPerfectCoverLetter has charged your account without authorisation, contact your bank or credit card company immediately and request a dispute or chargeback.
- Call your bank's fraud or dispute department and provide the transaction date, amount, and MyPerfectCoverLetter's merchant name as it appears on your statement.
- Explain that you cancelled the subscription and did not authorise the charge.
- Provide your cancellation reference number and any evidence (cancellation email, screenshot of account status).
- Ask the bank to reverse the charge and issue a refund to your account.
- Most banks must resolve disputes within 30 days; request a timeframe from your case officer.
Your bank has a legal obligation under the Payment Card Industry Data Security Standard and New Zealand financial services law to investigate and refund unauthorised transactions.
Preventing similar issues with future digital services
Yafee advises all New Zealand consumers to apply these practices when subscribing to any digital service in future.
Read cancellation terms before you pay
Before submitting payment for any digital service, locate and read the cancellation section of the Terms and Conditions. If cancellation terms are hidden, unclear, or buried in dense legal text, that is a red flag and may indicate a breach of fair trading obligations. Choose services with clear, simple cancellation processes.
Use a dedicated email address for subscriptions
Create a separate email address for all subscription services. This makes it easier to find cancellation confirmations and prevents important notices from being lost in your primary inbox.
Keep a subscription tracker
Maintain a simple spreadsheet listing all your active subscriptions, including service name, cost, billing date, and cancellation method. Review this quarterly and cancel any service you no longer use. Yafee has helped thousands of consumers recover hundreds of pounds by identifying forgotten subscriptions and cancelling promptly.
Summary: key steps to cancel MyPerfectCoverLetter
The following checklist summarises the essential steps to cancel safely and securely:
| Step | Action | Deadline |
|---|---|---|
| 1 | Log into your account and attempt online cancellation | Immediately |
| 2 | Screenshot confirmation page and save confirmation email | Same day |
| 3 | Verify cancellation status in your account settings | Within 24 hours |
| 4 | Monitor bank or card statement for unwanted charges | 30-60 days |
| 5 | If charges appear after cancellation, dispute with bank immediately | Within 120 days of transaction |
| 6 | If company refuses refund, lodge complaint with Commerce Commission | Within reasonable timeframe |
Contact information and cancellation addresses
MyPerfectCoverLetter does not publish a dedicated postal address for cancellation in its standard Terms and Conditions. Cancellation can be completed via your online account settings or by contacting customer support directly.
Cancellation contact methods
Use the following methods to request cancellation:
- Online cancellation: Log into your account, navigate to Subscription or Billing settings, and select Cancel Subscription.
- Email support: Contact the email address listed on MyPerfectCoverLetter's website or in your account Help section. Yafee recommends sending formal written notice if support does not respond within 48 hours.
- Live chat support: Use the in-app live chat feature, then follow up with a formal email confirming your cancellation request.
If you are unable to locate a cancellation contact address or the company does not respond to your cancellation request, report this to the Commerce Commission as a potential breach of fair trading obligations. The Fair Trading Act 1986 requires companies to make cancellation information easily accessible.
Cancelling MyPerfectCoverLetter protects your financial interests and ensures you are not charged for services you no longer require. Whether you have secured employment, found a cheaper alternative, or simply decided the service does not deliver value, your legal right to cancel is protected under New Zealand consumer law. Yafee has helped thousands of consumers navigate cancellations, recover unwanted charges, and hold service providers accountable. Follow the steps outlined in this guide, document every interaction, and escalate to the Commerce Commission if the company obstructs your cancellation. Your rights are clear, and enforcement is within reach.