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Frequently asked questions
Cancel Myperfectcv: Step-by-Step Guide
How to cancel Myperfectcv: your complete guide to stopping charges in new zealand
Why you might cancel Myperfectcv and what to expect
Myperfectcv is a resume and cover letter builder available as a web platform and mobile app on iOS and Android. The service offers professionally designed templates, drag-and-drop editing tools, and export options so you can prepare job application documents without starting from scratch. You can access it through in-app purchases on the Apple App Store or Google Play, or by subscribing directly through the Myperfectcv website.
Like any subscription service, Myperfectcv works best when it aligns with your needs and budget. If you've completed your job search, landed the role you were targeting, or found a cheaper alternative, cancelling is straightforward once you know the correct steps to follow. At Yafee, we guide thousands of New Zealand consumers through subscription cancellations every month, and Myperfectcv terminations are among the most common requests we handle.
Common reasons to cancel
You might cancel because your resume is finished and ready to submit, you've secured employment, or you prefer a different resume builder. Some users find the free tier meets their needs after an initial paid trial, while others decide the subscription fee no longer justifies the features they're using. Whatever your reason, you deserve a transparent, hassle-free cancellation process with no hidden barriers.
What happens after you cancel
Once you cancel, your subscription ends at the conclusion of your current billing cycle. You will not be charged for the next period. If you cancel mid-cycle, most platforms do not refund the unused portion unless the company breaches consumer law or the platform's own refund policy permits it. Your access to premium features may be removed immediately or at the end of your billing period, depending on the cancellation method you use.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you purchase digital services like Myperfectcv.
What the law says about digital subscriptions
Under the Consumer Guarantees Act, all services sold in New Zealand must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Myperfectcv fails to deliver on these obligations-for example, if the service is unavailable, charges continue after you cancel, or access is not removed as promised-you have legal grounds to dispute the charge through your payment provider or the relevant platform (Apple or Google).
The Fair Trading Act 1986 also prohibits misleading or deceptive conduct. If Myperfectcv deliberately obscures its cancellation process, misrepresents refund eligibility, or uses confusing language to lock you into unwanted renewals, the company has breached consumer law. This is where Yafee's step-by-step approach becomes invaluable: knowing exactly where to click prevents you from falling into these traps.
Your legal position and escalation routes
Your legal position: You have the right to cancel any subscription you no longer want. If the company refuses to cancel or continues charging you after termination, you can escalate your complaint to the Commerce Commission (the New Zealand regulator responsible for fair trading and consumer protection). If the amount is within jurisdiction, you can also lodge a dispute with the Disputes Tribunal. Your bank can reverse unauthorized transactions within specific timeframes if direct requests fail.
If Myperfectcv ignores your cancellation request, contact the Commerce Commission at comcom.govt.nz or phone 0800 943 600. For payment disputes, contact your bank immediately to request a chargeback or reversal. Yafee provides templates and escalation strategies to help you reclaim money if the standard cancellation process fails. Document everything: screenshots of your cancellation request, confirmation emails, and any charges that appear after cancellation.
How you can cancel Myperfectcv: understand your platform
Your cancellation route depends entirely on which platform you used to purchase the subscription.
The three main cancellation routes
Most New Zealand users subscribe through the Apple App Store (iOS) or Google Play (Android), and those platforms handle cancellation directly. If you subscribed through Myperfectcv's website with a credit or debit card, you contact the company directly via email or account settings. Yafee recommends starting with your purchase platform first: it is almost always the fastest route and creates an instant digital record of your cancellation.
Which platform do you use?
Ask yourself: Did I download Myperfectcv from the Apple App Store on my iPhone or iPad? Did I download it from Google Play on my Android device? Or did I sign up directly on myperfectcv.com using a web browser? Your answer determines which section below you follow. Each method takes fewer than 5 minutes.
Cancel Myperfectcv on apple app store (iPhone or iPad)
This is the most common cancellation method for iOS users in New Zealand.
Step 1: open your iPhone or iPad settings
- Unlock your device and locate the Settings app (grey icon with white gears).
- If you cannot find Settings, swipe down from the top right corner and search for "Settings".
- Tap Settings to open it.
Step 2: navigate to your apple ID account
- At the top of the Settings menu, tap your name or Apple ID profile picture.
- Select "Subscriptions" from the menu that appears.
- If you do not see Subscriptions, ensure you are logged into the correct Apple ID account.
Step 3: locate and select Myperfectcv
- Scroll through your active subscriptions and tap "Myperfectcv".
- If Myperfectcv does not appear, it means you do not have an active subscription on this device or Apple ID.
Step 4: cancel the subscription
- Tap "Cancel Subscription" (usually in red text at the bottom).
- Select a reason for cancellation if prompted (optional, but useful feedback for the developer).
- Confirm by tapping "Confirm Cancellation".
- You will see a confirmation screen. Take a screenshot immediately and save it to your Photos app.
What apple confirms
Apple will display the date your subscription ends. You retain access to Myperfectcv until that date. No further charges will appear on your account. Apple sends a confirmation email to your registered Apple ID email address within minutes.
Cancel Myperfectcv on google play (Android)
This process applies to users who subscribed via the Google Play Store on an Android phone or tablet.
Step 1: open the google play store app
- Locate the Google Play Store app (white triangle icon, usually on your home screen or in your app drawer).
- Tap to open it.
Step 2: access your account menu
- In the top right corner, tap your profile icon or initial.
- Select "Manage your Google Account" or "Payments and subscriptions" (wording varies by device).
Step 3: find your subscriptions
- Tap "Subscriptions" (usually the second option in the menu).
Step 4: select Myperfectcv and cancel
- Find "Myperfectcv" in your list of active subscriptions and tap it.
- Tap "Cancel Subscription" (usually in red text).
- Select a reason if prompted.
- Tap "Continue" or "Confirm Cancellation" to finalize.
- Take a screenshot of the confirmation screen and save it to your photo gallery.
What google confirms
Google Play shows the exact date your subscription ends and confirms no further charges will occur. You retain full access until that final date. Google sends a confirmation email to your Google Account inbox within a few minutes.
Cancel Myperfectcv if you subscribed directly on the website
If you signed up at myperfectcv.com with a credit or debit card (not via Apple or Google), you must cancel directly with the company.
Step 1: log into your Myperfectcv account
- Visit myperfectcv.com in your web browser.
- Click "Log In" in the top right corner.
- Enter your email address and password.
- Click "Sign In".
Step 2: navigate to account settings or billing
- Once logged in, look for a menu icon (three horizontal lines) or a profile icon in the top right corner.
- Click "Account Settings", "Billing", or "Manage Subscription" (wording varies).
Step 3: locate your subscription details
- Find the section labelled "Subscriptions" or "Billing Information".
- Look for a button labelled "Cancel Subscription" or "Cancel Plan".
Step 4: confirm cancellation
- Click the cancel button.
- The site may ask you to confirm or provide a reason. Complete these fields.
- Click "Confirm Cancellation" or "Yes, cancel my subscription".
- Immediately take a screenshot and save it.
If the website option does not work
If you cannot find a cancel button in your account dashboard, email Myperfectcv's support team directly. Address your message to the cancellation contact listed in their terms of service or privacy policy. Include your full name, email address associated with your account, and a clear statement: "I request immediate cancellation of my Myperfectcv subscription effective today." Keep a copy of your email and note the time you sent it. Yafee recommends sending this email from the same email address you used to create your account, and asking for a written confirmation of cancellation.
Refund eligibility and what to expect after cancellation
Understanding your refund rights prevents disappointment and clarifies what happens next.
When Myperfectcv must refund you
If you cancel within 14 days of your initial purchase and have not materially used the service, the Consumer Guarantees Act implies a right to a refund, particularly if the service did not match the description. However, if you have already used Myperfectcv to build a resume or download documents, a refund is less likely. Most companies consider this "use" as disqualifying.
If the company charged you after you cancelled, that charge breaches consumer law and you have the right to a full refund. If Myperfectcv misrepresented its features or cancelled your access without notice before your subscription period ended, you can also claim a refund under the Consumer Guarantees Act.
How to request a refund
- If your cancellation was recent (within 14 days of purchase), email Myperfectcv at their support address and ask politely for a refund due to the early cancellation.
- If you were charged after cancellation, contact your payment provider (bank, Apple, or Google) and request a chargeback or reversal, citing unauthorized charges.
- Keep all screenshots, emails, and transaction records. These are your evidence.
Timeline for refunds
If your bank processes a chargeback, expect 5 to 10 business days for the funds to return to your account. If the company agrees to a voluntary refund, timeframes vary from 3 to 10 business days. Never assume silence means approval: follow up after one week if you have not seen the refund.
Common mistakes to avoid when cancelling
Cancellations are simple once you know the pitfalls. Here are the errors that delay or derail the process.
Mistake 1: cancelling on the wrong platform
Many users assume all platforms are connected. They are not. If you subscribed via Apple, cancelling on Google Play does nothing. Check your original purchase email (from Apple, Google, or Myperfectcv) to confirm which platform charged you. Yafee's guidance helps you identify the correct cancellation route within seconds.
Mistake 2: deleting the app instead of cancelling the subscription
Removing the Myperfectcv app from your phone does not cancel your subscription. Charges continue. You must use the platform's cancellation tool (Apple Settings, Google Play, or the website) to actually stop the subscription.
Mistake 3: not taking a screenshot of the confirmation
Digital proof is your only defence if the company disputes your cancellation later. Screenshot the confirmation screen immediately. Apple and Google send email confirmations too, but screenshots provide instant verification. Do not delete these until you are certain no further charges have appeared.
Mistake 4: assuming the subscription ends immediately
Most subscriptions run through the end of the current billing cycle. If you cancel mid-cycle, you keep access until that date. Only after the final date ends does the subscription fully terminate. Check the confirmation screen for the exact "subscription end date".
Mistake 5: not following up if charged again
If a charge appears after your cancellation date, contact your bank within 30 days to dispute it. The sooner you act, the stronger your position. Yafee recommends checking your bank or card statement weekly for at least one month after cancellation to catch any unauthorized charges.
What to do after cancellation is confirmed
Cancellation is only half the battle. Here is how to protect yourself and reclaim money if needed.
Check your confirmation email
Within 5 minutes of cancelling, search your email inbox (and spam folder) for a confirmation from Apple, Google, or Myperfectcv. The email should state your subscription end date and confirm no further charges will occur. If this email does not arrive within 10 minutes, your cancellation may not have processed. Repeat the steps above or contact support immediately.
Monitor your bank account
For at least 30 days after your subscription end date, check your bank statement or card activity weekly. Watch for any charges from Myperfectcv, Apple, or Google related to the subscription. If you see an unauthorized charge, contact your bank immediately and request a chargeback, citing the cancellation confirmation as proof of your request.
Remove any saved payment methods (optional)
If you want extra protection, remove your card from your Apple ID or Google Play account after cancellation. This prevents accidental re-subscription if the company attempts to renew. You can re-add it later if you choose to resubscribe or use another app.
Keep your confirmation screenshots for 90 days
Retain all screenshots, emails, and records for at least three months. If a dispute arises, these files are your proof of cancellation and your defence against wrongful charges.
Pricing breakdown and subscription tiers at a glance
Understanding what you are paying for helps you decide if cancellation is the right choice.
| Subscription tier | Price (NZD) | Billing cycle | Key features | Best for |
|---|---|---|---|---|
| Free tier | NZD $0 | Ongoing | Basic templates, limited exports | Users testing the service |
| Monthly premium | NZD $15-20 | Monthly | All templates, full exports, priority support | Short-term job seekers |
| Annual premium | NZD $120-150 | Yearly | All templates, full exports, priority support | Cost-conscious users |
| Lifetime access (if available) | NZD $250-300 | One-time purchase | Permanent access to all features | Users who plan long-term use |
Prices may vary depending on your region, payment platform, and any active promotions. Check your original purchase receipt or account settings for your exact subscription price.
When to keep your subscription instead of cancelling
Before you cancel, consider whether the service still offers value.
Reasons to keep Myperfectcv
If you are still job hunting, applying to multiple roles, or regularly updating your resume for new opportunities, the service may justify the cost. If you plan to change careers within the next year, access to professional templates and export tools could be invaluable. Myperfectcv also allows unlimited edits and redesigns, which is useful if you tailor your resume for different industries or seniority levels.
Compare the cost to alternatives
Before cancelling, research free alternatives like Canva (which has resume templates), Google Docs resume templates, or Seek's resume builder. If these services provide what you need, cancelling Myperfectcv makes financial sense. If none match Myperfectcv's features, it may be worth keeping for another month.
Contact information and escalation addresses
If you need to contact Myperfectcv directly or escalate a dispute, use these addresses and agencies.
Myperfectcv support contact
For cancellation requests or billing disputes that the app platform does not resolve, reach out to Myperfectcv support. Check the official Myperfectcv website's "Contact Us" or "Help" page for the current email address. Include your full name, account email, and a clear statement of your request.
New zealand consumer protection agencies
Commerce Commission: Call 0800 943 600 or visit comcom.govt.nz. This is the primary regulator for fair trading and consumer protection. File a complaint if the company refuses to cancel or continues charging after cancellation.
Disputes Tribunal: Visit disputes.govt.nz. If the dispute amount falls within the tribunal's jurisdiction (usually up to NZD $15,000), you can lodge a claim free of charge.
Your bank: Contact your bank's disputes department immediately if you see unauthorized charges. Most banks allow chargebacks within 30 days of the unauthorized transaction.
Document everything
Before escalating, gather and organize all evidence: cancellation screenshots, confirmation emails, bank statements, and copies of any messages you sent to the company. Agencies and banks require this documentation to investigate your claim effectively.
Summary: take control of your subscription today
Cancelling Myperfectcv takes fewer than 5 minutes if you follow the correct steps for your platform. Whether you subscribed via Apple, Google, or the Myperfectcv website, the process is straightforward, and your consumer rights under the Consumer Guarantees Act and Fair Trading Act protect you throughout.
Start by identifying which platform you used (check your original purchase email), then follow the step-by-step guide for that platform. Take a screenshot of every confirmation screen. Monitor your bank account for 30 days after cancellation to catch any unauthorized charges. If the company refuses to cancel or continues billing, escalate to the Commerce Commission or your bank without hesitation.
At Yafee, we have helped thousands of New Zealand consumers cancel unwanted subscriptions, reclaim overcharged fees, and navigate disputes with service providers. Your subscription should work for you, not against your budget. If Myperfectcv no longer serves your needs, cancel with confidence. Yafee is here to guide you through every step and provide the escalation strategies you need if problems arise. Visit yafee.com to explore our full library of cancellation guides and consumer protection resources.
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