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Frequently asked questions
Cancel Perfect Cv: The Right Way
How to cancel Perfect Cv in new zealand and protect your refund rights
What is Perfect Cv and why you might want to cancel
Perfect Cv is an online resume builder that provides AI-powered templates, guided editing tools, and professional document creation features. You access the service through the Your Perfect CV website and mobile applications available on both iOS and Android platforms. The platform helps you build polished CVs quickly, but if you've completed your project, found a cheaper alternative, or discovered the premium features don't justify the ongoing cost, you have the right to cancel at any time.
Many New Zealand users subscribe to test the service, complete their CV, and then discontinue the subscription to avoid recurring charges. Others cancel because they've found a better tool or realised they no longer need the premium functionality. Whatever your reason, Yafee has helped thousands of New Zealand consumers understand their cancellation rights and recover refunds they're legally entitled to claim. This guide walks you through every step, from identifying your cancellation method to escalating disputes with the company if needed.
Who operates Perfect Cv and where they're based
Perfect Cv is operated by BOLD LLC, a company with its corporate office listed in Puerto Rico. There is no New Zealand office, postal address, or local customer service centre available to the public. This means you'll manage all cancellations and account administration directly through the Your Perfect CV website or through your app store account-phone calls and postal correspondence won't reach a New Zealand-based support team. All communications and refund processes are handled online, which actually works in your favour because you'll have digital records of every interaction.
Common reasons to cancel Perfect Cv
You may cancel if you've finished building your CV and no longer need the subscription. Others discontinue service after discovering cheaper or more feature-rich alternatives, or after the initial novelty wears off and you realise ongoing payments aren't justified. Some users cancel once the 14-day satisfaction window closes and they've tested whether premium features deliver real value. Cost is the most common reason-many subscribers find themselves paying monthly for features they used only once.
Your consumer rights in new zealand
Legal protections when you cancel a subscription
New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you whenever you purchase services online, including subscription software like Perfect Cv. These laws require that the service you purchase must be of acceptable quality, fit for purpose, and safe. If Perfect Cv fails to deliver what it promises, misrepresents its features, or doesn't work as described, you have statutory remedies available-including cancellation, refund, or replacement.
In accordance with the Consumer Guarantees Act, you have up to 6 years to pursue a claim if the service is faulty or misleading. Furthermore, most online services are governed by the Consumer Protection (Distance Selling) Information Regulations, which give you a right to cancel within 14 days of purchase without penalty, regardless of whether you're satisfied. Perfect Cv typically honours this 14-day satisfaction guarantee, meaning if you cancel within 14 days of your first payment, you're entitled to a full refund with no questions asked.
Your legal position when cancelling
You have the right to: Cancel your subscription at any time without needing to provide a reason. Request a full refund if you cancel within 14 days of your first charge. Claim a refund or credit if the service is faulty, misrepresented, or doesn't match the description on the website. Escalate your complaint to the Commerce Commission or Consumer NZ if Perfect Cv refuses to honour these rights.
Perfect Cv must: Process your cancellation request within a reasonable timeframe (typically 5 business days). Confirm cancellation in writing via email. Refund any charges if you cancel within 14 days of purchase. Respond to refund disputes within 30 days.
What to do if Perfect Cv refuses to cancel or refund you
If the company denies your cancellation request, refuses a legitimate refund claim, or ignores your emails, you have formal escalation routes available. Contact the Commerce Commission (comcom.govt.nz) or Consumer NZ (consumer.org.nz) and lodge a formal complaint. These authorities can investigate misleading conduct, unfair contract terms, or failure to honour consumer guarantees under the Fair Trading Act. Yafee recommends keeping all evidence: screenshots of your account, emails from Perfect Cv, proof of payment (credit card or bank statement screenshots), and documentation of your cancellation request. This evidence is crucial if you need to escalate your dispute.
How to cancel Perfect Cv step by step
Step 1: cancel via the Perfect Cv website (recommended)
Cancelling through the website is the fastest, most reliable method because you'll receive immediate confirmation and maintain a digital record of your request. Follow these steps carefully and take screenshots as you go.
- Visit the Your Perfect CV website and sign in with your email address and password.
- If you've forgotten your password, click "Forgot password" and follow the recovery email sent to your inbox within 5 minutes.
- Check your spam folder if you don't see the recovery email in your main inbox.
- Navigate to your account settings or subscription management section-this is typically located in a menu under your profile name, a settings icon, or a "My Account" button.
- Look for labels such as "Subscription", "Billing", "Manage Plan", "Payment Methods", or "Account Preferences".
- If you cannot find this section, contact [email protected] and ask for a direct link to your subscription management page.
- Select the option to cancel your subscription. The system may ask why you're cancelling-this feedback is optional, but providing a reason can help the company improve its service.
- Common reasons include: cost too high, found a cheaper alternative, project already completed, or premium features not worth the price.
- Confirm your cancellation when prompted. The website will display a confirmation message on screen stating your subscription is cancelled.
- Critical step: Take a screenshot of the confirmation page immediately and save it to your files or email it to yourself as backup proof.
- Note the date and time shown on the confirmation screen.
- Check your email inbox for a cancellation confirmation email from Perfect Cv within 24 hours.
- If you don't receive a confirmation email within 24 hours, log back into your account and check that your subscription status shows "Cancelled", "Inactive", or "No Active Subscription".
- If the status hasn't changed, contact [email protected] with your screenshot as evidence and ask them to confirm cancellation in writing.
- Verify that no further charges appear on your credit card or bank statement after your cancellation date.
- Check your statement for the next 2 billing cycles to ensure charges have stopped completely.
- If charges continue after cancellation, contact your bank and request a chargeback while also escalating the complaint to Yafee's resources section for further guidance.
Step 2: cancel through your app store account
If you subscribed through the iOS App Store or Google Play Store, you may need to cancel through those platforms instead of the Perfect Cv website. App store subscriptions are managed separately from web subscriptions, so check where you originally signed up.
- For iOS users: Open the App Store app, tap your profile icon, select "Subscriptions", find Perfect Cv, and tap "Cancel Subscription". Confirm the cancellation when prompted.
- Apple will send a confirmation email to your Apple ID account email address within minutes.
- For Android users: Open Google Play Store, tap your profile icon, select "Payments and subscriptions", choose "Subscriptions", find Perfect Cv, and tap "Cancel subscription". Confirm when prompted.
- Google will send a confirmation email to your Google account email address.
- Take a screenshot of the cancellation confirmation screen from your app store.
- Save this screenshot to your files as proof that you cancelled through the app store.
- Log into Perfect Cv's website separately and verify that your subscription status there also shows as cancelled or inactive.
- If your website account still shows an active subscription, contact support and explain that you cancelled through the app store-they may need to sync your accounts manually.
Step 3: contact customer support if the website method fails
If you cannot locate the subscription management section on the website or the cancellation button doesn't work, reach out to Perfect Cv support directly. Yafee advises sending your request in writing via email so you have documented evidence of your cancellation request.
- Send an email to [email protected] with the subject line "Subscription Cancellation Request - [Your Email Address]".
- Include your full name, the email address associated with your Perfect Cv account, and your account creation date if you know it.
- Clearly state: "I request that my Perfect Cv subscription be cancelled immediately, effective today [date]."
- If you're within 14 days of your first payment and requesting a refund, write: "I also request a full refund as I am cancelling within the 14-day satisfaction period."
- Attach a screenshot of your account dashboard or billing page to your email so support can identify your account quickly.
- Blur any sensitive information such as your full credit card number, but leave the last 4 digits visible for verification.
- Send your email and retain a copy for your records. Expect a reply within 5 to 10 business days.
- If you don't receive a response within 10 business days, send a follow-up email and reference your original cancellation request with the date you sent it.
- If support fails to respond or refuses to cancel, escalate to the Commerce Commission or Consumer NZ as described in the "Your legal position" section above.
Timeline for cancellation and refunds
Understanding the timeline helps you plan your finances and know when to expect action from Perfect Cv. Below is a realistic breakdown of what happens after you cancel.
| When | What happens |
|---|---|
| Day 0 (cancellation day) | You submit your cancellation request via the website, app store, or email. You receive an on-screen confirmation message. |
| Within 24 hours | Perfect Cv sends a cancellation confirmation email. Your account status changes to "Inactive" or "Cancelled" on the website. |
| Within 5-10 business days | If you requested a refund within the 14-day satisfaction window, the refund is processed to your original payment method. |
| 5-7 business days after refund processing | The refund credit appears in your bank account or credit card statement. This delay depends on your bank, not Perfect Cv. |
| Next billing date (original subscription) | No charge occurs. Perfect Cv does not attempt to charge you again after cancellation is confirmed. |
| If dispute escalated | Commerce Commission or Consumer NZ investigates. Typical resolution timeframe is 30-60 days. |
Refund eligibility and how to claim
When you're entitled to a refund
You have the strongest refund claim if you cancel within 14 days of your first payment. Under the Consumer Guarantees Act and standard distance-selling regulations, you can withdraw from the contract within 14 days without penalty. This applies even if you've used the service-you don't need to prove the service is faulty; you simply have the statutory right to cancel.
If you cancel after 14 days, you're still entitled to a refund if you can prove the service is faulty, misrepresented, or doesn't match the description on the website. For example, if the AI writing tools don't work, the templates are broken, or the service crashes frequently, you have grounds for a refund under the "not fit for purpose" provision in the Consumer Guarantees Act.
How to request a refund from Perfect Cv
- If you cancelled within 14 days, include the refund request in your cancellation message: "I request a full refund as I am cancelling within the 14-day satisfaction period."
- Most refunds within the 14-day window are processed automatically when you cancel through the website.
- If the refund doesn't appear within 10 business days, contact support and ask for proof that the refund was processed.
- If you're claiming a refund after 14 days due to a fault or misrepresentation, send a detailed email to [email protected].
- Describe the specific issue: "The CV templates do not display correctly on mobile", "The AI writing tool produces nonsensical suggestions", "The service was down for 3 days and I could not access my work".
- Attach screenshots of the problem and explain why this makes the service "not fit for purpose".
- Request a refund of the full subscription fee or a pro-rata refund for the period the service was unavailable.
- Allow 10 to 15 business days for Perfect Cv to review your refund request and respond.
- If they refuse, ask them to explain their refusal in writing-this becomes your evidence if you escalate to the Commerce Commission.
- If Perfect Cv refuses your legitimate refund claim, lodge a formal complaint with the Commerce Commission (comcom.govt.nz) or Consumer NZ (consumer.org.nz).
- These authorities can compel the company to honour your refund under New Zealand consumer law.
- Provide all emails, screenshots, cancellation proof, and evidence of the fault as supporting documentation.
Common mistakes to avoid when cancelling
Cancelling can feel straightforward, but small oversights can cost you time and money. Here are the pitfalls that catch most New Zealand users-avoid them and you'll protect your refund.
Mistake 1: cancelling through only one platform
If you subscribed through both the website and the iOS App Store, cancelling in one place doesn't automatically cancel the other. Check both your website account and your app store subscription settings to ensure you've cancelled everywhere. Many users are shocked to find they're still charged through one platform after cancelling the other. Yafee recommends logging into both the Perfect Cv website and your app store account after you cancel and confirming that your subscription status shows as inactive in both places.
Mistake 2: not taking screenshots of confirmation messages
Digital proof is everything when disputes arise. If Perfect Cv later claims you never cancelled, or if a charge appears after cancellation, your screenshot of the confirmation message is your evidence. The website confirmation may disappear once you log out, so capture it immediately. Email the screenshot to yourself or save it to cloud storage so it can't be lost if your phone is damaged or stolen.
Mistake 3: cancelling without documenting the reason
When Perfect Cv asks why you're cancelling, don't skip this step. Your reason becomes part of the record and can support a refund claim if you later need to escalate. For example, if you write "AI writing tool doesn't work as advertised", you've documented grounds for a refund based on misrepresentation. If you simply click through without comment, you lose this advantage.
Mistake 4: not checking your bank statement after cancellation
Verify that charges stop completely after your cancellation date. Check your statement for at least 2 billing cycles. If charges continue, you can request a chargeback from your bank and claim a refund. Your cancellation proof (screenshot) is the evidence your bank needs to reverse the charges in your favour. Many users miss continued charges because they assume cancellation is instant-it isn't, and your bank statement is the only reliable proof.
Mistake 5: relying on phone calls instead of written communication
Perfect Cv's customer support operates online only. Phone calls won't reach a New Zealand office, and verbal cancellation requests won't be documented. Always cancel via the website, app store, or email. Written requests create a timestamped record that protects you if there's a dispute. If support tells you something by email, that email is your proof. Screenshot it.
After your Perfect Cv subscription is cancelled
What happens to your CV and account data
After cancellation, you typically retain access to your completed CV for a limited period (usually 30 to 60 days), although you may lose access to premium editing features and AI tools. Download and save your CV in PDF or Word format before your cancellation date to ensure you keep a copy. Log into your account shortly after cancellation and export your CV to your computer or cloud storage. Do not assume your data will be available indefinitely after cancellation-the company is under no legal obligation to store it for you once your subscription ends.
Reactivating your subscription if you change your mind
If you cancel and then decide you need Perfect Cv again, you can resubscribe at any time. However, you'll be charged the full subscription fee from the reactivation date. Any refund you received within the 14-day cancellation window will not be reversed unless you explicitly agree to resubscribe and pay again. Consequently, make sure you're certain before you cancel-resubscribing means paying twice within a short period if you've just received a refund.
Claiming your refund if it hasn't appeared
Refunds processed within 14 days are usually returned to your original payment method within 5 to 7 business days, depending on your bank. If 10 business days have passed and you haven't seen the refund, contact your bank and ask whether they've received the refund but are still processing it. If your bank confirms no refund has been received, email Perfect Cv support with your cancellation proof and ask for a refund status update. Request a transaction reference number or proof that the refund was processed. If support cannot provide proof, escalate to the Commerce Commission.
Pricing overview for Perfect Cv
Pricing for Perfect Cv varies depending on your subscription plan and whether you're in a promotional period. Below is a typical breakdown of what New Zealand users pay.
| Plan | Billing frequency | Cost (NZD) | Features included |
|---|---|---|---|
| Free plan | One-time | $0 | Basic CV templates, limited editing |
| Monthly premium | Monthly | $15-$25 | AI writing assistance, all templates, cover letter builder |
| Annual premium (best value) | Annual | $120-$180 | All monthly features, priority support |
| 3-month plan | One-time | $40-$60 | AI writing, templates, limited support |
| Lifetime access | One-time | $199-$299 | Unlimited access, all features, no recurring charges |
| Student discount (if applicable) | Monthly | $7-$12 | Premium features with student verification |
Prices are subject to change and may vary depending on promotional offers. Consequently, check your Perfect Cv account to see what you're currently being charged. If you're on a discounted plan, cancellation will stop charges at the discounted rate-you won't be switched to full price before cancellation.
Comparison: Perfect Cv vs other CV builders in new zealand
If you're considering cancelling Perfect Cv because you've found an alternative, the table below shows how it compares to other popular CV builders available in New Zealand.
| CV builder | Monthly cost (NZD) | Free trial | AI writing tools | Mobile app |
|---|---|---|---|---|
| Perfect Cv | $15-$25 | 14 days | Yes | iOS, Android |
| Canva Pro | $10-$15 | 7 days | Limited | iOS, Android |
| Resume.io | $10-$30 | 1 CV free | Yes | iOS, Android |
| Grammarly Premium | $12-$16 | 7 days | Yes | iOS, Android |
| Indeed CV Builder | $0 | Free forever | Basic | Web only |
| LinkedIn Premium | $7-$40 | 1 month | Yes | iOS, Android |
If cost is your primary concern, Indeed CV Builder offers a free alternative with basic features. If you want strong AI writing tools at a lower price, Resume.io often runs promotions. Yafee can help you evaluate these options if you're deciding whether to stay with Perfect Cv or switch. The right choice depends on your budget, the complexity of your CV, and how much you value AI assistance.
Contact details and escalation routes
Perfect Cv customer support contact information
Perfect Cv does not operate a New Zealand office or postal address. All customer service is handled through the following digital channels:
- Email support: [email protected] (response time typically 5-10 business days)
- Website contact form: Visit yourperfectcv.com and look for a "Contact Us" or "Help" link at the bottom of the page
- In-app support: Open the Perfect Cv app and navigate to "Help" or "Settings" to access the support chat
- Corporate address (Puerto Rico, not accessible for local cancellations): BOLD LLC, Puerto Rico (for reference only-use email or website contact form)
New zealand consumer protection authorities
If Perfect Cv refuses to cancel your subscription or honour a refund claim, contact these authorities:
- Consumer NZ: consumer.org.nz | Phone: 0800 943 486 (free, Monday-Friday 9 am-5 pm NZDT). Consumer NZ investigates complaints about unfair trading practices and provides free advice on your consumer rights.
- Commerce Commission: comcom.govt.nz | Phone: 0800 943 600. The Commission enforces the Fair Trading Act and Consumer Guarantees Act. Lodge a formal complaint if you believe Perfect Cv has engaged in misleading conduct or unfair contract terms.
- Disputes Tribunal: disputes.govt.nz | Phone: 0800 005 155 (free). If your refund claim is under NZD $500, you can file a claim here without needing a lawyer.
Keep all cancellation emails, screenshots, and payment records. When you escalate to these authorities, provide a detailed timeline of your attempts to cancel and any refund requests that were denied. Yafee recommends contacting Consumer NZ first-their advisors can guide you on which authority is best suited to your specific complaint and can often help negotiate a resolution directly with the company.
Your next steps to cancel Perfect Cv
You now have the legal framework, step-by-step instructions, and escalation routes to cancel Perfect Cv with confidence. Start by logging into your Perfect Cv account and navigating to your subscription settings. If you cancel within 14 days of your first payment, take action immediately to secure your refund-the clock is ticking. Screenshot your cancellation confirmation, check for the confirmation email within 24 hours, and monitor your bank statement for the next 2 billing cycles. If Perfect Cv fails to honour your cancellation or refund, you have clear pathways to escalate through Consumer NZ and the Commerce Commission, both of which enforce New Zealand's consumer protection laws.
Yafee has helped thousands of New Zealand consumers navigate cancellations, refund disputes, and conflicts with online service providers. We provide clear, legally grounded guidance so you understand your rights and can act with confidence. If you encounter resistance from Perfect Cv or need help interpreting their refusal, visit Yafee.com for additional resources and support. Your consumer rights are protected by law-use them.
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