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Frequently asked questions
Cancel Mindmetric: The Right Way
How to cancel Mindmetric and recover your money in new zealand
Understanding Mindmetric and why you might want to cancel
Mindmetric is an online cognitive assessment platform offering one-off neurodevelopmental tests for autism spectrum disorder, attention deficit hyperactivity disorder, and IQ assessments. The service also includes a subscription tier called Brain Hub, which delivers artificial intelligence-generated insights and personalised recommendations based on your test results.
The platform operates on two distinct pricing models. You can purchase a single report for approximately NZ$3.14, or you can subscribe to Brain Hub at roughly NZ$31.49 per month. The subscription includes a 7-day free trial before automatic renewal activates.
If you have signed up and now want to step back, you have clear consumer rights under New Zealand law. Whether you are unhappy with the insights, concerned about data privacy, or simply reconsidering the value of the subscription, Yafee is here to guide you through cancellation with clarity and confidence.
Who operates Mindmetric
Mindmetric is operated by Mecon Investments PTY LTD, an Australian company. According to their Terms and Conditions, this is the entity you contact for subscription queries and cancellation requests. Notably, Mindmetric does not publish a New Zealand-specific postal address, which can complicate direct contact if you need to escalate complaints or pursue refund claims through formal channels.
Common reasons new zealand consumers cancel Mindmetric
Cancellation reasons vary widely among users. Some find the AI insights less personalised than expected. Others cancel after the free trial ends and realise the monthly fee does not justify continued use. A significant proportion of cancellations stem from auto-renewal surprise charges, particularly if users forget the trial period is ending.
Data privacy concerns are equally common, as neurodevelopmental assessment data is highly sensitive. If you are uncomfortable with how Mindmetric stores or uses your cognitive test results, cancellation is the appropriate response. Yafee recognises that privacy protection is a fundamental consumer right.
Your consumer rights in new zealand
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase services, including digital subscriptions and online assessments.
What the consumer guarantees act covers
Under the Act, every service supplier must guarantee that the service is rendered with due care and skill, is fit for purpose, and matches any description given by the supplier. If Mindmetric's test results fail to arrive within the promised timeframe, or if the service is fundamentally not fit for its stated purpose, you have grounds to claim a refund or other remedies. The legal burden rests with Mindmetric to prove the service was delivered as promised.
Keep all confirmation emails, screenshots of the service as promised, and records of when you paid. These are your evidence if you need to escalate a complaint with the Commerce Commission, New Zealand's regulator for fair trading.
Automatic renewal and your cancellation rights
Although New Zealand law does not currently mandate a universal cooling-off period for digital services, Mindmetric's own terms state you have access to a 7-day free trial before charges begin. Cancelling within that window should incur no charges. If you are charged during the trial period without consent, or if auto-renewal occurs and you dispute it, contact your bank to dispute the transaction or file a complaint with the Commerce Commission.
Your legal position under the Consumer Guarantees Act is strong: you are entitled to services that match their description and are fit for purpose. If Mindmetric fails to deliver, you have statutory grounds for refund or cancellation without penalty.
When to escalate beyond Mindmetric
If Mindmetric refuses a refund you believe you are entitled to under the Consumer Guarantees Act, or if they do not respond to cancellation requests within 10 business days, you can file a complaint with the Commerce Commission's Consumer Protection Division. Document every contact attempt and keep records of all correspondence so you have evidence of non-compliance if you need external intervention.
Mindmetric pricing and subscription details
Understanding Mindmetric's cost structure is essential before you cancel, as it affects your refund eligibility and the strength of your claim if disputes arise.
| Service option | Cost (NZD) | Billing cycle | Trial period | Auto-renewal |
|---|---|---|---|---|
| Single cognitive assessment report | $3.14 | One-off purchase | N/A | No |
| Brain Hub subscription | $31.49 | Monthly | 7 days free | Yes, after trial ends |
| Refund window (Consumer Guarantees Act) | N/A | N/A | Within trial period | N/A |
If you are within the 7-day free trial, you should face no charges upon cancellation. After the trial ends, you enter a paid subscription period and monthly charges will apply unless you cancel before the renewal date. Yafee advises checking your confirmation email for the exact date your first charge will occur so you can cancel in time if desired.
How to cancel Mindmetric
Cancellation of your Mindmetric subscription requires direct contact with their Australian operator, as no automated cancellation portal is published.
Step 1: gather your account information
Before you contact Mindmetric, collect the following details:
- Your email address used to register
- Your subscription or order ID (found in your confirmation email)
- The date you signed up
- Any payment confirmation references from your bank or credit card
Step 2: locate and contact mecon investments PTY LTD
Write to the Australian address listed in Mindmetric's Terms and Conditions. Since no New Zealand postal address exists, you must contact the Australian company directly. Send an email or letter that includes the following:
- Your full name
- Your registered email address
- Your subscription ID
- A clear statement: "I request immediate cancellation of my Mindmetric subscription effective immediately"
- Your preferred refund method (credit card, bank account)
Email is the fastest method. Keep a copy of your sent email as evidence of your cancellation request. If you receive no response within 5 business days, send a follow-up email with the subject line "Urgent: Cancellation Request - Follow-up."
Step 3: request written confirmation of cancellation
Once Mindmetric responds, ask them to confirm in writing that your subscription has been cancelled and provide the effective cancellation date. This protects you if a charge appears after cancellation.
Step 4: monitor your bank account for unwanted charges
For 30 days after cancellation, check your bank or credit card statement weekly. If a charge appears after your cancellation date, contact your bank immediately to dispute the transaction as unauthorised. Provide your bank with Mindmetric's cancellation confirmation email as evidence.
Step 5: file a complaint if no refund is issued
If Mindmetric does not process a refund within 14 days of cancellation (or does not refund trial charges if applicable), file a formal complaint with the Commerce Commission. Include all correspondence with Mindmetric, payment receipts, and your cancellation confirmation email. Yafee recommends this step if the company becomes unresponsive.
Refund eligibility and recovery
Your refund entitlement depends on when you cancel and the grounds for your cancellation.
Refunds within the 7-day free trial
If you cancel before your first charge is processed, you are entitled to no refund because you have not been charged. Your cancellation simply prevents future charges from occurring. Verify with Mindmetric that your subscription is cancelled to avoid surprise charges.
Refunds after you have been charged
If you have paid for one or more billing cycles and cancel, your refund entitlement depends on whether the service was fit for purpose under the Consumer Guarantees Act. If Mindmetric delivered the cognitive assessment and insights as described, you may not be entitled to a full refund of past charges. However, if the service was defective, delayed, or did not match its description, you have grounds to claim a refund under consumer law.
Contact the Commerce Commission if Mindmetric refuses a refund you believe you are legally entitled to. Yafee has observed that the Commerce Commission often supports consumers in these disputes when evidence of service failure is clear.
Automatic refund of unused subscription periods
If you cancel mid-month after your subscription has renewed, Mindmetric should issue a pro-rata refund for the unused portion of that billing cycle. For example, if you cancel 14 days into a 30-day billing cycle, you should receive a refund equivalent to 16 days of service. Confirm this with Mindmetric in writing before they process your cancellation.
What to do after you cancel
Cancellation is just the first step. The following actions protect your interests and ensure you receive all refunds due.
Confirm your account is disabled
Log into your Mindmetric account after receiving cancellation confirmation. You should no longer see any active subscription or upcoming charges. If the subscription remains active in your account dashboard, contact Mindmetric again immediately.
Request deletion of your personal data
Under New Zealand's Privacy Act 2020, you have the right to request deletion of your personal information, including your cognitive assessment data. Email Mindmetric's privacy contact (usually listed in their Privacy Policy) and request complete deletion of your account and associated data. Keep their response as proof of compliance.
Remove Mindmetric from your payment methods
If you saved your credit card or bank account with Mindmetric, log in and remove it from their payment system. This prevents accidental re-subscription if Mindmetric is compromised or if a rogue charge attempt occurs.
Monitor your credit for the next 90 days
Watch your bank and credit card statements for any unexpected Mindmetric charges. Yafee recommends setting a phone reminder to check weekly for one month after cancellation. If an unauthorised charge appears, dispute it immediately with your bank and provide proof of your cancellation email.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you know the pitfalls. Many New Zealand consumers make preventable errors that delay refunds or result in continued charges.
Forgetting the trial end date
Your biggest risk is auto-renewal during the 7-day free trial. Mark your calendar on day 6 with a reminder to cancel. If you forget and are charged, you still have grounds to request a refund under the Consumer Guarantees Act, but proving the charge was unauthorised is harder if you simply forgot to cancel.
Assuming cancellation is instant
Email cancellation requests are not processed immediately. Allow 5 to 10 business days for Mindmetric to confirm cancellation. If a charge appears before confirmation arrives, this does not mean your cancellation failed. Contact Mindmetric to clarify the status, then dispute the charge with your bank if necessary.
Not requesting written confirmation
Verbal cancellations or vague email requests create disputes later. Always ask for written confirmation of your cancellation date and subscription status. This becomes your evidence if Mindmetric later claims you never cancelled or if a charge appears after your cancellation date.
Ignoring trial charges
If you are charged during the 7-day trial period without your explicit consent to begin paid access, this is a breach of the Consumer Guarantees Act. Do not assume this is correct. Contact Mindmetric immediately and request an immediate refund. If they refuse, file a complaint with the Commerce Commission; Yafee has seen the regulator order refunds in these cases.
Cancellation checklist
Use this checklist to ensure your cancellation is complete and documented.
| Action | Status | Date completed |
|---|---|---|
| Collect your account ID and email address | ___________ | |
| Send cancellation email to Mecon Investments PTY LTD | ___________ | |
| Receive written cancellation confirmation from Mindmetric | ___________ | |
| Check account dashboard confirms subscription is inactive | ___________ | |
| Request deletion of personal data under Privacy Act 2020 | ___________ | |
| Monitor bank statement for 30 days post-cancellation | ___________ |
Comparing cancellation outcomes and your options
Your cancellation decision may depend on whether you want to preserve your data or cancel your account entirely. This table compares your realistic options.
| Outcome option | Process | Timeline | Cost | Best for |
|---|---|---|---|---|
| Cancel subscription only (retain data) | Email cancellation request to Mecon Investments PTY LTD | 5-10 business days | Free | Users wanting to retain assessment history but stop paying |
| Cancel and delete account (remove data) | Email cancellation plus Privacy Act 2020 data deletion request | 10-15 business days | Free | Users prioritising privacy and data removal |
| Dispute charge via bank (if unauthorised) | Contact your bank's dispute team; provide cancellation confirmation | 14-30 days (bank investigation) | Free | Users charged after cancellation or during trial without consent |
| File Commerce Commission complaint | Lodge formal complaint with evidence; regulator investigates | 20-45 business days | Free | Users refused refund or facing non-responsive company |
| Use Disputes Resolution Services (DRS) | File dispute through DRS if Mindmetric is registered; non-binding recommendation | 30-60 days | Free (up to NZ$15,000 dispute value) | Users seeking independent arbitration without court involvement |
How yafee supports your cancellation
Cancelling a subscription can feel daunting, particularly when the company operates overseas and communication is slow. Yafee has helped thousands of New Zealand consumers cancel Mindmetric subscriptions, dispute unauthorised charges, and recover refunds under the Consumer Guarantees Act.
Yafee provides clear guidance on your legal rights, templates for cancellation emails, and escalation pathways if Mindmetric refuses to cooperate. Visit yafee.com to access resources tailored to your situation. Whether you are cancelling during the free trial or pursuing a refund for multiple billing cycles, Yafee ensures you understand exactly what Mindmetric must do under New Zealand law and what steps to take if they fail to comply.
Contact information for Mindmetric cancellation
Send your cancellation request to the Australian operator listed below. Include your email address, subscription ID, and a clear cancellation statement.
Cancellation contact:
Mecon Investments PTY LTD
(Specific address to be obtained from Mindmetric's Terms and Conditions at their website)
Email: (Contact method via Mindmetric's website contact form or support email)
If you cannot locate this address on Mindmetric's website, use their online contact form to request the correct postal address and email for subscription cancellations. Request a response within 2 business days. Alternatively, attempt to cancel via your app account settings if available, though direct email remains the most documented method.
For complaints if Mindmetric refuses to cancel:
Commerce Commission Consumer Protection Division
Phone: 0800 943 600
Website: www.comcom.govt.nz
Email: [email protected]
File a complaint if Mindmetric does not respond within 10 business days, refuses a valid refund claim, or continues charging after cancellation. Yafee recommends attaching all email correspondence and payment receipts to strengthen your case. The Commerce Commission has authority to investigate unfair trading practices and issue refund orders.
Your cancellation rights in New Zealand are robust and backed by law. Yafee empowers you to assert those rights confidently, recover your money if you are entitled to it, and protect your personal data from misuse. Visit yafee.com today to access cancellation templates, consumer law guides, and step-by-step support tailored to your dispute.
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