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Frequently asked questions
Cancel Mindmetric: The Right Way
How to cancel your Mindmetric subscription and protect your finances
What Mindmetric is and why australian users cancel
Mindmetric is an online platform offering neurodiversity and cognitive assessments powered by artificial intelligence. The service generates diagnostic reports and grants access to a "Brain Hub" dashboard when you subscribe to their monthly plan. You can purchase individual assessments or commit to a recurring A$29.99 subscription, but the transition from free trial to paid billing has triggered cancellations across Australia.
The core problem: Mindmetric enrolls you automatically into a monthly subscription after your 7-day trial expires, often without explicit confirmation. Many Australian customers report discovering charges on their bank statements weeks after the trial period ended. If you've decided the service no longer serves your needs, or if you discovered an unexpected charge, Yafee has prepared this guide to walk you through the cancellation process step by step.
Understanding mindmetric's billing structure
Mindmetric charges A$29.99 per month after your trial concludes, totalling approximately A$359.88 annually. The company processes payments through third-party payment handlers, meaning your bank statement may display a different merchant descriptor than "Mindmetric." This obscures the billing trail and makes recurring charges harder to track. Consequently, documenting your charges becomes your first line of defence if you later dispute them with your bank.
Why timely cancellation protects your budget
Subscription charges accumulate quickly. A single overlooked cancellation can cost you hundreds of dollars before you notice the pattern on your statement. Furthermore, Australian Consumer Law protects your right to cancel, but only if you act within reasonable timeframes and follow the company's stated procedure. Yafee recommends treating your cancellation as a formal legal notice, not a casual request, because your documentation becomes evidence if you later need to escalate the dispute.
Your legal position under australian consumer law
Australian Consumer Law governs subscription services and imposes strict obligations on companies like Mindmetric regarding billing transparency and cancellation rights.
What australian consumer law guarantees you
Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you have the right to cancel a subscription service at any time. The law requires that cancellation must be "as easy as acquisition" - meaning if you signed up online, the company must offer a simple online cancellation method. Mindmetric's postal-only cancellation process may breach this principle, which strengthens your position if you later dispute a charge.
Furthermore, if Mindmetric continues billing you after you have communicated your cancellation intent, the company faces potential enforcement action from the Australian Competition and Consumer Commission (ACCC). Your documented cancellation request therefore carries legal weight beyond the company's internal processes.
Your right to dispute charges with your bank
If Mindmetric does not honour your cancellation request, you retain the right to dispute the charge with your bank or payment provider. The Australian Payments Clearing Association (APCA) oversees these disputes and can reverse unauthorised charges. Yafee advises retaining all cancellation documentation so that when you lodge a dispute, you can demonstrate that you took reasonable steps to cancel.
Mindmetric's cancellation methods and limitations
Unlike most modern digital services, Mindmetric does not offer a self-service cancellation option through your account dashboard.
Postal cancellation: the only confirmed method
Mindmetric requires you to submit a written cancellation request by post to their registered address. This method is deliberate and protects the company by creating friction at the cancellation stage. In accordance with their terms, you must include specific account information and clearly state your intent to cancel. The company does not offer email, telephone, or online cancellation, which creates a barrier to exit that some regulators scrutinise closely.
Why postal-only cancellation raises concerns
Some subscription services choose postal-only processes to discourage departures or benefit from customers who give up. This friction, combined with the automatic trial-to-paid rollover, reflects a business model that depends on continued billing. Nevertheless, documenting your postal cancellation creates an auditable record that protects you if you later need to challenge a charge or lodge a complaint with the ACCC.
Step-by-step guide to cancelling your Mindmetric subscription
Follow these procedures precisely to ensure your cancellation is received, processed, and documented.
Step 1: gather your account information
Before composing your cancellation letter, collect the following details from your Mindmetric account and bank records:
- Your Mindmetric username or email address linked to your subscription.
- Your customer or account ID if provided in any confirmation or billing emails.
- The date you started your free trial and the date your first paid charge appeared.
- A screenshot or printout of your most recent bank statement showing the A$29.99 charge and its transaction date.
- The name of the merchant descriptor as it appears on your statement (it may not say "Mindmetric").
This information proves you were a paying customer and establishes the timeline of your subscription. Retain these records for at least 12 months in case you need to escalate a dispute.
Step 2: compose your formal cancellation letter
Write or type a formal letter on plain paper or your letterhead that includes the following elements:
- Your full name as it appears on your Mindmetric account.
- Your email address and phone number for contact purposes.
- Your account ID or the email address associated with your subscription.
- A clear, single-sentence statement: "I hereby cancel my Mindmetric subscription effective immediately."
- The date you are sending the letter.
- Your signature or, if sending by email, your typed name.
Keep the letter brief and formal. Avoid emotional language or complaints; your cancellation request must stand on its own legal merit. A sample opening reads: "I am writing to formally notify you of my cancellation of my Mindmetric subscription, effective immediately. My account details are as follows: [your name, email, account ID]."
Step 3: send your cancellation by trackable post
Do not send your cancellation by standard post or email unless you receive a response confirming receipt. Instead, use Australia Post's Registered Mail or Express Post service, both of which provide proof of delivery. The tracking receipt becomes your evidence that you submitted the cancellation request on a specific date. This documentation is critical if you later dispute a charge with your bank or lodge a complaint with the ACCC.
Record the tracking number and keep it with a copy of your cancellation letter. When you send the letter, photograph or scan both sides for your records.
Step 4: monitor your bank statement after sending
After you send your cancellation, check your bank or PayPal account every 3 to 5 days for 14 days. Look for any charges under the name "Mindmetric" or the merchant descriptor you identified earlier. If the A$29.99 charge appears again after you sent your cancellation, you have evidence that the company did not process your request. Document the date and amount of any charges that appear after your cancellation submission.
Step 5: contact Mindmetric if charges continue
If charges continue 14 days after you sent your cancellation letter, compose a follow-up email or letter referencing your previous request. Include the date you originally cancelled (from your trackable post receipt) and ask for written confirmation of cancellation. Request a full refund of any charges that appeared after your cancellation date. Retain a copy of this follow-up communication and any response from Mindmetric.
What to do after you submit your cancellation
Your cancellation request does not end your relationship with Mindmetric immediately - confirmation and processing take time.
Expected timeline for cancellation processing
Mindmetric typically processes postal cancellations within 5 to 10 business days of receipt. Your final charge should not appear if the company receives your letter before the monthly billing date. However, if your cancellation arrives after the billing cycle has started, you may be charged one final month. In accordance with Australian Consumer Law, you retain the right to request a refund of that final charge if you believe it was applied after you notified the company of cancellation.
Retain all documentation
Keep a folder (physical or digital) containing:
- Your cancellation letter and a photocopy or scan.
- The trackable post receipt and tracking number.
- Screenshots of bank statements showing Mindmetric charges before and after cancellation.
- Any email confirmations or correspondence from Mindmetric.
- Dates and amounts of any charges that appear after your cancellation submission.
This documentation protects you if you need to dispute charges or lodge a complaint. Yafee recommends storing these records for at least 12 months after your final Mindmetric charge.
Requesting a refund for unexpected or post-cancellation charges
If Mindmetric continues billing you after you have submitted a valid cancellation request, you have multiple pathways to recover your money.
Contacting Mindmetric for a refund
Send a formal refund request to Mindmetric's postal address (see below) or email if you have received a response address. Include your cancellation letter date, the tracking number proving delivery, and a clear statement: "I request a full refund of all charges that appeared after [date you sent cancellation]." Specify the amounts and transaction dates. Ask for a response within 14 days.
Disputing the charge with your bank
If Mindmetric does not respond or refuses your refund request within 14 days, contact your bank or payment provider immediately. Report the charges as unauthorised because you submitted a valid cancellation request that the company did not honour. Provide your bank with copies of your cancellation letter, trackable post receipt, and bank statements. Your bank can initiate a chargeback (reversal) under the APCA's dispute scheme. Most banks resolve chargebacks within 30 days.
Escalating to the australian competition and consumer commission
If your bank dispute is unsuccessful or if you prefer to pursue a complaint with the regulator, you can lodge a formal complaint with the ACCC. The ACCC investigates breaches of Australian Consumer Law, including failure to honour cancellation requests and continued billing after cancellation. Visit accc.gov.au to lodge your complaint online. Provide your cancellation documentation, bank records, and a detailed timeline. The ACCC does not recover individual refunds, but your complaint contributes to enforcement action against the company and protects other consumers.
Pricing and billing snapshot
This table summarises Mindmetric's costs and helps you calculate the financial impact of delayed cancellation:
| Billing period | Monthly cost | Annual cost | Trial period |
|---|---|---|---|
| 1 month | A$29.99 | N/A | 7 days free |
| 12 months (if not cancelled) | N/A | A$359.88 | Automatic rollover to paid |
| Cost of delayed cancellation (6 months) | N/A | A$179.94 | Charges after intended cancellation |
Each month you delay cancellation costs A$29.99. Yafee recommends submitting your cancellation request immediately if you have decided to leave, rather than waiting for your next billing date.
Common mistakes when cancelling Mindmetric
Cancellation does not have to be stressful if you avoid these predictable pitfalls.
Relying on email or informal contact
Do not assume an email to a generic support address constitutes a valid cancellation request. Mindmetric's terms require postal communication. If you email, the company can claim they did not receive it or that email does not constitute formal notice. Always use trackable post to create an irrefutable record of delivery. Yafee has supported thousands of consumers cancel subscriptions, and the single most common cause of post-cancellation charges is reliance on email or phone calls that leave no documented trail.
Failing to include account details
If you send a cancellation letter without your full account information, Mindmetric may claim they cannot identify your subscription and therefore cannot process the cancellation. Include your account ID, email address, and the name on your credit card or bank account. Be specific and complete; vague requests create opportunities for the company to delay or deny cancellation.
Assuming cancellation happens immediately
Do not assume your subscription stops the moment you send your letter. Postal processing takes 5 to 10 business days. Mindmetric may not receive your letter for a week, and processing may take several more days. If your billing date falls during this window, you may be charged one more month. Consequently, send your cancellation at least 14 days before your next expected billing date.
Not monitoring your bank statement
After you send your cancellation, many customers assume the matter is resolved and stop checking their bank account. Post-cancellation charges are common because the company's billing system may not sync with their cancellation process. Check your statement weekly for 30 days after sending your letter. If a charge appears, you have documented evidence that the cancellation was not honoured, strengthening any dispute you later file.
Comparison: Mindmetric vs. similar cognitive assessment services
If you are deciding whether to cancel Mindmetric or switching to an alternative, this table compares cancellation accessibility and pricing:
| Service | Monthly cost | Cancellation method | Trial period | Ease of exit |
|---|---|---|---|---|
| Mindmetric | A$29.99 | Postal only | 7 days | Hard |
| BrainCheck | A$24.99 | Online dashboard | 14 days | Easy |
| Cogito | A$34.99 | Email cancellation | 10 days | Moderate |
| Neuro Assessments AU | A$19.99 | Online dashboard | 7 days | Easy |
Mindmetric's postal-only cancellation policy is significantly more restrictive than competitors. If you value frictionless exit, consider alternatives that offer online cancellation and longer trial periods.
Checklist: cancelling your Mindmetric subscription
Use this checklist to ensure you have completed every step:
- Gathered your account ID, email, and bank statement showing the A$29.99 charge.
- Composed a formal cancellation letter including your name, email, account ID, and the date.
- Sent the letter via Australia Post Registered Mail or Express Post.
- Recorded the tracking number and kept a photocopy of your letter.
- Monitored your bank statement for 14 days after sending.
- Documented any post-cancellation charges with transaction dates and amounts.
- Retained all documentation for at least 12 months.
- If charges continued, submitted a follow-up request and considered a bank dispute or ACCC complaint.
Mindmetric cancellation address and contact
Send your cancellation request to the following address. Use trackable post to ensure delivery:
Mindmetric Pty Ltd
[Cancellation Department / Billing Department]
[Registered Business Address - verify on ASIC register at asic.gov.au]
Australia
Before posting, verify Mindmetric's current business address through the ASIC register or their website, as postal addresses can change. Include your tracking number and keep the receipt as proof of delivery.
Final steps and your next move
Cancelling Mindmetric requires deliberate action and careful documentation, but you retain full legal protection under Australian Consumer Law. In accordance with your rights, the company must honour your cancellation request and cease billing within a reasonable timeframe. If the company continues charging you after you have submitted a valid postal cancellation request, you have the authority to dispute the charge with your bank or escalate to the ACCC.
Yafee has helped thousands of Australian consumers cancel subscriptions and recover unauthorised charges. The key to success is treating your cancellation as a formal legal notice, retaining all documentation, and monitoring your bank statement for confirmation. Do not assume silence from Mindmetric means approval; follow up if you observe any charges after 14 days.
If you have already submitted a cancellation request and charges have continued, use the bank dispute process or lodge a complaint with the ACCC immediately. Your documentation-the trackable post receipt, your letter, and your bank statements-constitutes compelling evidence that the company did not honour your cancellation. Yafee recommends taking action today rather than waiting for charges to accumulate further.
Important warning
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