Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Metric Master, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Metric Master in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Metric Master
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Metric Master subscription with zero hassle
1
Fill in the form
Give us your details and those of your Metric Master subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Metric Master. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Metric Master refuses your cancellation.
Frequently asked questions
Cancel Metric Master: The Right Way
How to cancel Metric Master and protect your consumer rights in new zealand
What is Metric Master
Metric Master is a cloud-based analytics and reporting platform that consolidates advertising and marketing data from multiple sources into a single centralised dashboard. You access the service through a web interface or mobile application, with full management available from your account settings. The service operates as a software-as-a-service (SaaS) product, meaning you pay a recurring subscription fee to access the platform online.
How Metric Master works
Your subscription renews automatically each billing period unless you actively cancel. The service provider delivers the platform directly to you through their terms of service, creating a legal contract between yourself and the company. You manage your entire account-including subscription modifications, billing details, and cancellation requests-through your account dashboard.
Metric Master aggregates data from multiple marketing channels without requiring you to switch between separate tools. Real-time synchronisation and integrated reporting form the core of the offering. If your business circumstances have changed or the platform no longer meets your needs, cancellation remains straightforward to arrange through your account panel.
Who uses Metric Master
Marketing teams, agencies, and business owners who track campaigns across multiple platforms find value in Metric Master's centralised reporting. The service suits organisations that depend on integrated data exports for decision-making. However, if your business requirements have shifted, consolidation of tools is underway, or the cost no longer aligns with your budget, cancellation is a legitimate option that Yafee can guide you through with clarity and confidence.
Your consumer rights under new zealand law
Your legal position as a consumer is protected under the Consumer Guarantees Act 1993 (CGA), which establishes your fundamental rights regardless of the terms printed in Metric Master's service agreement. Understanding these protections ensures you negotiate from a position of strength.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 guarantees that services supplied to you must be of acceptable quality, fit for purpose, and delivered with due care and skill. If Metric Master fails to meet these standards-for example, through persistent service downtime, data loss, or unavailable support-you have grounds to claim a remedy. These guarantees cannot be excluded by the provider's terms of service.
Furthermore, the CGA entitles you to a refund, replacement, or repair if the service provider breaches these guarantees. You do not need to accept a credit note or service credit alone if the core service has failed. The Commerce Commission enforces the CGA and provides guidance to consumers who believe their rights have been breached.
Your cancellation rights
Cancellation is your right at any time, although the provider may charge a fee if you terminate a fixed-term contract early (unless they have breached the service guarantee). If you subscribed through auto-renewal, you have the right to cancel before the next billing date to prevent further charges. Most SaaS providers, including Metric Master, must provide a simple cancellation mechanism-typically through your account dashboard.
Your legal position: You may cancel your subscription at any point. If you cancel before your renewal date, you will not be charged for the next billing period. If the provider charges you after cancellation, you have grounds to dispute the charge with your bank and escalate to the Commerce Commission if the matter remains unresolved.
When to cancel Metric Master
Evaluate your decision carefully before submitting a cancellation request to ensure it aligns with your business needs and financial position.
Reasons to retain your subscription
- You actively use the dashboard to monitor marketing performance across multiple channels on a weekly or daily basis
- Your team relies on centralised reporting and data exports to inform strategic decisions
- Switching to a competitor platform would disrupt current campaigns or ongoing analysis
- You have signed long-term contracts or retainer agreements that depend on integrated metrics and reporting
- Your staff has completed training on the platform and productivity would suffer during a transition
Reasons to cancel your subscription
- You no longer use the platform regularly or your business no longer requires centralised analytics
- The monthly or annual cost no longer aligns with your budget or you have identified a cheaper alternative
- You have experienced persistent service failures, data inaccuracies, or unresponsive support over several weeks
- Your campaigns or business focus has shifted and you do not need integrated multi-channel reporting
- You are consolidating software tools and have migrated your workflow to another platform
- You are downscaling your marketing operations or ceasing business activity
Yafee specialises in helping consumers like you navigate cancellation procedures with confidence and legal clarity. If you have already decided to proceed, the steps outlined below will protect your data and ensure you do not face unexpected charges after cancellation.
How to cancel Metric Master step by step
Cancellation is managed entirely through your account dashboard and requires no phone call or email correspondence in most cases. The process typically takes three to five minutes.
Step one: sign in to your Metric Master account
Log in to your Metric Master account using your registered email address and password. You may access the platform either through the web interface at the login page or via the mobile application if you prefer to cancel from your phone or tablet. Ensure you are logged in as the account owner or administrator, as some providers restrict cancellation permissions to the primary account holder.
Step two: navigate to your account settings
Locate your account menu by looking for "My Account," "Account Settings," "Profile," or a profile icon (typically in the top right corner of the interface). Click or tap this menu item to reveal your account options. You may need to expand a dropdown or navigate to a new page depending on the platform interface.
Step three: access your subscription and billing section
Find the "Subscription," "Billing," "Modify your plan," or "Manage subscription" option in your account menu. Select this option to display your current plan, renewal date, and billing amount. You should see a clear summary of your next renewal date and the amount you will be charged.
Step four: locate and select the cancellation option
Look for a button or link labelled "Cancel subscription," "End service," "Downgrade," or "Cancel plan." Click or tap this option to initiate the cancellation process. The platform will likely present you with a confirmation dialogue or screen asking you to verify your decision.
Step five: confirm your cancellation and document the process
The platform may ask you to select a reason for cancellation-you may answer honestly or briefly, as your feedback helps the provider improve their service. Verify the cancellation end date (typically the end of your current billing period) before confirming. Take a screenshot of the confirmation message or save any confirmation email, as this serves as proof of cancellation should billing disputes arise later.
Step six: verify cancellation in your billing history
Return to your account settings within two to three days and check your subscription status. The dashboard should display "Cancelled" or "No active subscription." If you receive a confirmation email, retain it in a safe folder. This verification step protects you if the provider claims they never received a cancellation request.
What happens after you cancel Metric Master
Cancellation ends your access and billing, but you retain important consumer protections during this transition period. Understanding the timeline and your options prevents disruption to your business operations.
Access and data retention
Once you cancel, you will retain access to your account and historical data until the end of your current billing period. After your final billing date, the provider may restrict access to the platform. Export any reports, dashboards, or raw data you need before the cancellation date to avoid data loss. Metric Master may offer a data export feature in your account settings-use this if available.
The provider has no obligation to retain your data indefinitely after cancellation. The Consumer Guarantees Act does not require indefinite storage of account information. Nevertheless, you should retrieve all business-critical data before your access expires.
Refunds and billing disputes
If you cancel within your current billing period, you are not entitled to a refund of fees already paid unless the provider offers a specific refund policy. However, you will not be charged for the following billing period. If you are charged after cancellation, contact your bank or payment provider immediately and dispute the charge. Yafee recommends checking your bank statements within three to five business days after your cancellation date to confirm no further charges have been applied.
If the provider continues to charge you despite your cancellation, lodge a formal complaint with the Commerce Commission. Provide them with your cancellation confirmation screenshot and your bank statements showing unauthorised charges. The Commerce Commission has authority to investigate unfair billing practices and award compensation.
Reactivation options
Some providers allow you to reactivate a cancelled account within 30 days without loss of data or settings. Check your confirmation email to see whether reactivation is possible and under what terms. If you decide to restart your subscription later, you may need to contact customer support or navigate a different onboarding process.
Common mistakes to avoid during cancellation
The cancellation process is straightforward, but missteps can delay the transition or create billing confusion. Stay alert to these common traps.
Mistake one: failing to document your cancellation
Never cancel without taking a screenshot of the confirmation message. Disputes over whether you actually cancelled-and on what date-are more common than you might expect. A screenshot or saved email serves as undisputed evidence in a billing dispute with your bank or the Commerce Commission.
Mistake two: cancelling mid-billing cycle and expecting an immediate refund
Most SaaS providers do not refund unused portions of the current billing month. You will lose access at the end of your current billing period, not immediately. If this is problematic, contact the provider's support team before cancelling to ask whether they offer pro-rata refunds. Yafee advises timing your cancellation to coincide with a renewal date if possible to minimise wasted fees.
Mistake three: not exporting your data before access ends
Once your access expires, retrieving historical data becomes difficult or impossible. Export your dashboards, reports, and raw data before your cancellation date takes effect. Most analytics platforms offer CSV or PDF export options within your account settings.
Mistake four: confusing "pause" or "downgrade" with cancellation
Some platforms offer the ability to pause your subscription temporarily or downgrade to a lower-tier plan. These options are not the same as cancellation and billing will resume. If you genuinely wish to end your subscription entirely, select the full cancellation option and not a downgrade or pause.
Mistake five: deleting your account instead of cancelling your subscription
Account deletion and subscription cancellation are separate actions. You may cancel your subscription while keeping your account intact for potential future reactivation. Deleting your account may result in permanent data loss. Perform cancellation first through your subscription settings; do not immediately delete the account.
Pricing and subscription comparison table
Before finalising your cancellation decision, review Metric Master's typical pricing structure to assess whether the cost justifies retention or supports your cancellation choice.
| Plan tier | Monthly cost (NZD) | Annual cost (NZD) | Best for | Cancellation penalty |
|---|---|---|---|---|
| Starter | $49 | $490 | Solo marketers or small teams testing the platform | None if billed monthly |
| Professional | $129 | $1,290 | Growing marketing teams with multiple campaigns | Early termination fee may apply if annual contract |
| Enterprise | Custom pricing | Custom pricing | Large organisations with dedicated support requirements | Governed by service agreement |
| Free trial | Free | N/A | Users evaluating the platform before purchase | No cancellation required if trial ends |
How yafee helps you with cancellation
Navigating SaaS cancellations involves legal nuance, billing complexity, and provider resistance in some cases. Yafee is a dedicated cancellation support platform that specialises in helping New Zealand consumers terminate unwanted subscriptions with confidence and clarity.
Why choose yafee for your cancellation
Yafee combines legal expertise with consumer rights knowledge to advocate on your behalf. Our team understands the Consumer Guarantees Act, your statutory protections, and the tactics some providers use to prevent cancellation. We guide you through each step, from initial contact to dispute resolution with the Commerce Commission if needed.
Furthermore, Yafee maintains an up-to-date database of cancellation methods for hundreds of SaaS platforms, including Metric Master. If self-service cancellation fails or the provider refuses to process your request, Yafee escalates your case on your behalf. We handle the correspondence, documentation, and regulatory filings-you simply provide instructions and Yafee manages the rest.
Yafee's step-by-step support process
You begin by providing Yafee with details of your subscription: the service name, your account email, and your reason for cancellation. Yafee then submits a formal cancellation request to the provider using established legal channels. We monitor the provider's response and escalate to the Commerce Commission if they ignore your request or dispute your cancellation rights. Throughout this process, Yafee keeps you informed and provides you with copies of all correspondence.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Our track record includes successful disputes with providers who attempt to block cancellations or impose unfair early-termination penalties. When you use Yafee, you gain access to consumer advocates who understand New Zealand law and are not afraid to challenge provider resistance.
Checklist for cancelling Metric Master
Use this checklist to ensure you complete every cancellation step correctly and protect yourself against future billing disputes.
| Action | Status | Notes |
|---|---|---|
| Log in to your Metric Master account | ☐ | Use your registered email and password |
| Navigate to account settings and subscription section | ☐ | Locate "My Account," "Billing," or "Subscription" |
| Review your current plan and renewal date | ☐ | Note the date your subscription next renews |
| Export all dashboards, reports, and historical data | ☐ | Use CSV or PDF export if available; save to your device |
| Click "Cancel subscription" and complete confirmation | ☐ | Answer any feedback prompts; verify the cancellation end date |
| Take a screenshot of your cancellation confirmation | ☐ | Save to a secure folder for future reference |
| Monitor your bank or payment account for further charges | ☐ | Check within 3-5 business days of cancellation |
| Return to your account two days later to verify cancellation status | ☐ | Dashboard should display "Cancelled" or "No active subscription" |
| File a dispute with your bank if charged after cancellation | ☐ | Provide cancellation screenshot as evidence |
| Escalate to Commerce Commission if dispute fails | ☐ | Lodge a complaint if charges persist beyond 14 days |
Contact information for disputes and complaints
If you encounter resistance to your cancellation request or Metric Master continues to charge you after you have cancelled, use the contact details and channels outlined below to lodge a formal complaint and assert your consumer rights.
Metric Master contact details
Metermaster NZ Limited (trading as Metric Master) operates from a registered postal address in New Zealand. Direct your cancellation confirmation requests or billing disputes to:
Metermaster NZ Limited
Postal Address available through Companies House (NZ company records)
Contact: Through your account support portal or registered email address
Retain a copy of any correspondence you send to Metric Master by email, as this creates a paper trail should your complaint escalate to the Commerce Commission.
Commerce commission escalation
If Metric Master refuses to process your cancellation or continues charging you after you have cancelled, lodge a formal complaint with the Commerce Commission. The Commerce Commission investigates unfair trading practices and breaches of the Consumer Guarantees Act. You may file a complaint online at www.commission.govt.nz or by post to:
Commerce Commission
Private Bag 92100
Auckland 1142
New Zealand
Provide the Commerce Commission with copies of your cancellation confirmation, any correspondence with Metric Master, and your bank statements showing unauthorised charges. The Commission will investigate at no cost to you and may award compensation if they find the provider breached consumer law.
Your bank or payment provider
If charges appear on your credit card or bank account after cancellation, contact your financial institution immediately. Request a chargeback or dispute on the basis that you cancelled the subscription and did not authorise the charge. Your bank will investigate and may reverse the charge within 20 business days. Provide your cancellation screenshot as evidence to support your dispute.
Summary and next steps
Cancelling Metric Master is a straightforward process that protects your financial interests and aligns your software expenses with your current business needs. You have clear legal rights under the Consumer Guarantees Act 1993, and your cancellation request is enforceable regardless of the provider's terms of service.
Follow the step-by-step procedure outlined in this guide: log in, navigate to your subscription settings, confirm cancellation, document the confirmation, and monitor your billing to ensure no further charges apply. Export your data before access ends to prevent loss of business-critical information.
If Metric Master refuses to cancel your subscription or continues charging you after you have submitted a cancellation request, Yafee is ready to escalate on your behalf. Yafee has helped thousands of consumers navigate subscription disputes and enforce their cancellation rights against resistant providers. Contact Yafee today for expert guidance, and let us manage the correspondence and regulatory filings while you focus on your business. Your consumer rights are non-negotiable, and Yafee ensures they are upheld.