Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Mindmetric, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Mindmetric in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Mindmetric
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Mindmetric subscription with zero hassle
1
Fill in the form
Give us your details and those of your Mindmetric subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Mindmetric. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Mindmetric refuses your cancellation.
Frequently asked questions
Cancel Mindmetric: The Right Way
How to cancel Mindmetric in the UAE: your complete legal guide and step-by-step process
What Mindmetric is and why you should cancel
Mindmetric is a subscription-based software platform delivering AI-powered mental health and productivity insights to individual users and organisations. The service generates personalised reports and analytics dashboards designed to track your wellbeing patterns and performance metrics. You pay a recurring monthly fee, and the platform typically offers a 7-day free trial before automatic charges begin.
You may want to cancel Mindmetric for several legitimate reasons: the trial period did not meet your expectations, you have completed your analysis needs, unexpected charges appeared on your statement, or the service simply does not align with your current priorities. Yafee recognises that cancelling subscriptions should never require navigating complex procedures or unclear terms. This guide explains your precise legal rights as a UAE consumer, walks you through every cancellation method available, and shows you how to recover any charges you should not have paid.
Key features of Mindmetric
Mindmetric offers AI-generated mental health and productivity reports based on your user data inputs. The platform includes a personal analytics dashboard with monthly insights updates. All new users receive a 7-day free trial that converts to a paid subscription automatically unless you cancel before the trial ends.
Billing structure and pricing
Mindmetric charges USD 19.99 per month, which converts to approximately AED 73 under current UAE exchange rates. Your first billing cycle begins automatically when your 7-day free trial expires. After you cancel, you typically retain access to your account until the end of your current paid billing period, though you should confirm this specific detail with Mindmetric support to avoid unexpected service interruptions.
Your legal position under UAE consumer protection law
The United Arab Emirates operates a robust consumer protection framework that guarantees your right to transparent billing disclosures and uncomplicated cancellation procedures.
Consumer rights that protect you
Under UAE consumer protection principles-specifically the regulations overseen by the UAE Ministry of Economy-you have the legal right to receive clear, truthful information about subscription terms before you authorise any payment. You must have access to a simple, verifiable cancellation method. If Mindmetric fails to deliver the service as described, or if you are charged without proper consent, you may claim a refund or compensation. You also hold the right to escalate unresolved disputes directly to the UAE Ministry of Economy for formal investigation and enforcement action.
Your legal position: You do not require Mindmetric's agreement to cancel. You have the unilateral right to withdraw from the contract. The company must acknowledge your cancellation request within a reasonable timeframe (typically 5-10 business days) and must refund any charges incurred after your cancellation notice, provided your cancellation was submitted before the billing date.
When to file a complaint with the UAE ministry of economy
If Mindmetric does not respond to your cancellation request within 10 business days, refuses to process your cancellation, or declines to refund charges after cancellation, you can file a formal complaint with the UAE Ministry of Economy. This authority investigates consumer disputes and can compel the company to act. Before escalating, document every communication: screenshots of emails sent, confirmation of delivery, copies of your payment statements, and records of all support requests. Yafee recommends preserving this evidence in a single folder or file for quick reference if you need to escalate.
Cancellation methods available to you
You have multiple cancellation routes, each with different verification levels and processing speeds.
Method 1: cancel through your Mindmetric account dashboard
If Mindmetric provides a self-service cancellation button in your account settings, this is typically the fastest method because the company generates an immediate confirmation.
- Log in to your Mindmetric account using your registered email and password.
- Visit the Mindmetric website or open the mobile app if available.
- Enter your login credentials on the sign-in screen.
- Navigate to your account settings or subscription management section.
- Look for tabs or menu items labelled "Billing," "Subscription," "Account Settings," or "Plan Management."
- This section may also appear under a "Profile" or "Preferences" menu.
- Locate and select the "Cancel Subscription" or "End Membership" button.
- Do not skip any confirmation screens; read each step carefully.
- The platform may ask your reason for cancellation; answer honestly but concisely.
- Confirm your cancellation request when prompted.
- The system should display a confirmation message with a cancellation date.
- Screenshot this confirmation screen for your records.
- Verify your email inbox for a cancellation confirmation email from Mindmetric.
- Check your spam folder if you do not receive it within 2 hours.
- Save this email indefinitely as proof of cancellation.
Method 2: cancel via email to Mindmetric support
Email cancellation is the most legally defensible method because you create a timestamped written record that proves you requested cancellation.
- Prepare a clear, professional cancellation email from the address associated with your Mindmetric account.
- Include the subject line: "Subscription Cancellation Request - [Your Full Name]"
- State your intention to cancel without ambiguity: "I wish to cancel my Mindmetric subscription effective immediately."
- Include all required account details in the body of your email.
- Your full name exactly as it appears on your Mindmetric account.
- Your registered email address associated with the subscription.
- The date your subscription began (visible in your first confirmation email or account history).
- Your Mindmetric account ID or customer reference number if you have one.
- The billing address linked to your account.
- State your preferred cancellation date.
- You may request immediate cancellation or cancellation at the end of your current billing cycle.
- Specify this clearly: "Please cancel my access effective [specific date]."
- Send your email to [email protected] using a method that provides read receipts or delivery confirmation.
- Gmail, Outlook, and most professional email clients offer read receipt or delivery notification features.
- Enable these features before sending so you can verify the company received your email.
- Wait for a reply from Mindmetric support acknowledging your cancellation.
- You should receive a response within 5 business days.
- If you receive no reply after 7 days, proceed to escalation (see below).
- Save all support replies in a dedicated folder on your computer and in your email archive.
Method 3: cancel by postal mail
Sending a physical cancellation letter creates an official paper trail and is useful if email communication fails or if you are disputing charges.
- Write a formal cancellation letter on plain paper using clear, legible handwriting or type it.
- Include today's date at the top.
- Address the letter to "Mindmetric Customer Support" (or the registered business address if you have located it).
- Begin with a formal greeting: "To Whom It May Concern:" or "Dear Mindmetric Team."
- State your cancellation request in the opening paragraph.
- Example: "I am writing to formally cancel my Mindmetric subscription effective immediately. My account details are as follows:"
- List your account information with the same precision as an email cancellation.
- Full legal name, registered email, subscription start date, account ID, and billing address.
- Include the monthly charge amount (USD 19.99 or AED 73).
- Specify your requested cancellation date.
- Request immediate cancellation or state the last date you wish to be charged.
- Close the letter professionally and sign it by hand if you printed it.
- Write: "Yours faithfully, [Your Full Legal Name]" and sign above your typed name.
- Send the letter by registered post (requires signature on delivery) to Mindmetric's registered business address.
- The Emirates Post registered mail service provides proof of delivery, which protects you legally.
- Keep your postage receipt and proof of delivery slip.
Refund entitlements and how to claim them
Yafee advises that your right to a refund depends on when you cancel relative to your billing cycle and the reason for your cancellation request.
When you qualify for a refund
You are entitled to a refund of the most recent month's charge (AED 73) if you cancel before the billing date and that charge has not yet been incurred. For example, if your billing date is the 15th of each month and you cancel on the 12th, you should not be charged again. If Mindmetric has already deducted the upcoming month's fee, you are entitled to request a refund of that amount as you did not receive the service for that period.
If you cancel during your 7-day free trial before any charge is made, you are entitled to zero refund because you were not charged. However, if the company charges you during the free trial period (a billing error), you must request a full refund immediately.
How to request a refund
Submit your refund request in writing, either by email or registered post, following the same format as your cancellation request.
- Send a refund request email or letter that references your original cancellation request.
- Use the same support email address ([email protected]) or registered postal address.
- Include the phrase: "In addition to my cancellation request dated [date], I am claiming a refund for the charge of AED 73 dated [billing date]."
- Explain your reason for the refund claim clearly.
- If you cancelled before the charge was incurred: "The charge was incurred after I cancelled my subscription."
- If you were charged during the free trial: "I was charged on [date] while my account was within the 7-day free trial period."
- If the service was not delivered: "The service did not deliver the promised features as described at signup."
- Request confirmation of the refund amount and expected processing timeframe.
- Write: "Please confirm the refund amount, the method by which this will be refunded (credit card reversal, bank transfer, or original payment method), and the expected processing date."
- Allow 10-14 business days for the refund to be processed.
- Credit card reversals and bank transfers typically take 5-10 business days after the company approves the refund.
- Check your bank or credit card statement to confirm the refund has been posted.
- If you receive no refund within 15 business days, escalate to the UAE Ministry of Economy (see below).
- Provide all cancellation requests, refund requests, and company responses as evidence.
Timeline and what happens after cancellation
Understanding what occurs after you submit your cancellation request prevents confusion and ensures you are not overcharged.
Immediate steps after cancellation
Once you submit your cancellation request via any method, Mindmetric should acknowledge receipt within 2-3 business days. You will receive a confirmation email or letter stating your cancellation has been processed. This confirmation will specify whether your access ends immediately or continues until the end of your current billing cycle. Take screenshots or print this confirmation because you will reference it later if billing issues arise.
Access and billing after cancellation
In most cases, your Mindmetric account remains accessible until the end of your current billing period, even after cancellation. For example, if you cancel on the 20th of a month but your billing cycle ends on the 30th, you retain full access through the 30th. You should not be charged for any month after your cancellation takes effect.
Monitor your bank or credit card statement carefully for 30 days after your cancellation date. If you see a charge from Mindmetric after your confirmed cancellation date, contact the company immediately and dispute the charge with your bank if necessary.
Data retention and account deletion
Cancelling your subscription does not automatically delete your personal data from Mindmetric's servers. If you wish to have your data deleted entirely, you must submit a separate data deletion request in writing. Yafee recommends sending this as a follow-up email after your cancellation is confirmed. Reference UAE data protection principles and request confirmation that your account data has been permanently deleted. Under UAE privacy law, the company must comply with reasonable deletion requests within 30 days.
Pricing summary and payment methods
This table shows Mindmetric's standard pricing structure and billing frequency for UAE subscribers.
| Plan | Monthly cost (USD) | Monthly cost (AED) | Billing cycle | Free trial | Auto-renewal |
|---|---|---|---|---|---|
| Standard subscription | USD 19.99 | AED 73 | Monthly | 7 days | Yes |
| Enterprise/Team plans | Contact sales | Contact sales | Annual | Case-by-case | Yes |
Common cancellation mistakes to avoid
Cancelling a subscription is straightforward when you follow the correct steps, and avoiding these frequent errors protects your refund rights and prevents unnecessary dispute delays.
Mistake 1: assuming cancellation requires company approval
You do not need Mindmetric's permission to cancel. You have the unilateral contractual right to withdraw. Do not delay your cancellation request because you worry the company will refuse; submit it immediately and in writing. Your legal right to cancel exists regardless of the company's response time or willingness.
Mistake 2: cancelling only through the app without written confirmation
If you tap "Cancel" in the Mindmetric app and receive no email confirmation, send a follow-up email to [email protected] the same day stating your cancellation intent. App-based cancellations can fail silently or be attributed to user error later. Email or postal mail creates a timestamped record that protects you in disputes.
Mistake 3: not saving confirmation emails and receipt documentation
Create a folder on your computer or in your email account labelled "Mindmetric Cancellation" and save every relevant document: your original cancellation email, the company's confirmation reply, bank statements showing the final charge, and any refund correspondence. If you must escalate to the UAE Ministry of Economy, these documents form your legal case file.
Mistake 4: ignoring charges that arrive after you cancel
If Mindmetric charges you after your confirmed cancellation date, contact your bank or credit card issuer immediately and dispute the charge. You have the legal right to reverse unauthorised charges. Simultaneously, send a formal complaint to [email protected] documenting the erroneous charge and your cancellation proof. If the company does not refund within 10 business days, escalate to the UAE Ministry of Economy with full documentation.
Mistake 5: cancelling without checking refund eligibility
Before you cancel, check the exact date of your next scheduled charge. If you cancel three days before that date, you will almost certainly avoid the next charge. If you cancel two days after the last charge, you may need to request a refund. Knowing your billing cycle prevents surprise charges and simplifies refund claims.
Comparing cancellation methods: a side-by-side guide
This table compares the three cancellation methods on speed, legal defensibility, and ease of use.
| Method | Speed | Legal evidence | Ease of use | Best for |
|---|---|---|---|---|
| Account dashboard | Instant | Screenshots of confirmation | Easy | Quick cancellations with working dashboard |
| Email to support | 2-5 days | Timestamped email record | Very easy | Disputes and formal cancellation |
| Registered postal mail | 7-10 days | Official paper trail with delivery proof | Moderately easy | Escalations and legal proceedings |
Escalation: what to do if Mindmetric refuses to cancel
Yafee advises that you should escalate formally only after Mindmetric has failed to respond or has explicitly refused your cancellation request.
Step 1: send a formal final notice to Mindmetric
Before contacting the UAE Ministry of Economy, send one final email or registered letter to Mindmetric stating that you intend to escalate if they do not respond within 5 business days. Use strong but professional language: "I have submitted a cancellation request on [date]. Unless you confirm cancellation by [specific date], I will file a formal complaint with the UAE Ministry of Economy and dispute all charges with my bank."
Step 2: file a complaint with the UAE ministry of economy
If the company does not respond within the stated deadline, contact the UAE Ministry of Economy (also known as the Ministry of Economy and Planning) either online at economy.ae or by visiting your local Directorate of Consumer Protection office. Provide your cancellation request proof, all company correspondence, payment statements, and this guide as reference.
Step 3: dispute the charge with your bank or credit card issuer
Simultaneously, contact your bank or credit card provider and dispute the charge as unauthorised after cancellation. Your bank can reverse the charge within 30-90 days depending on their policy. You do not need the company's cooperation for a chargeback; your bank investigates independently.
Checklist for safe cancellation
Follow this checklist to ensure you cancel correctly and retain full legal protection.
- Locate your Mindmetric billing date and calculate the date by which you must cancel to avoid the next charge.
- If using email, send your cancellation request from the email address associated with your Mindmetric account.
- Include all required account details: full name, email address, subscription start date, account ID, and billing address.
- Enable read receipt or delivery confirmation on your cancellation email.
- Screenshot and save any in-app cancellation confirmations immediately.
- Create a folder on your computer or in cloud storage to archive all cancellation-related documents.
- Wait for Mindmetric's confirmation email and save it permanently.
- Monitor your bank statement for 30 days after cancellation to catch erroneous charges.
- If no confirmation arrives within 7 business days, send a follow-up email referencing your original request.
- If you are owed a refund, submit your refund claim in writing with specific details of the disputed charge.
- Keep all evidence accessible in case you must escalate to the UAE Ministry of Economy or your bank.
Final summary and next steps
Cancelling Mindmetric is straightforward when you follow UAE consumer protection law and submit your cancellation through a documented channel. Your legal right to cancel exists regardless of the company's response, and you deserve a refund for any charges incurred after your cancellation notice. Email cancellation (to [email protected]) is the fastest and most legally defensible method for most users. Always save confirmation emails and take screenshots to protect yourself in potential disputes.
If Mindmetric fails to honour your cancellation request or issues charges after you cancel, escalate directly to the UAE Ministry of Economy and dispute the charge with your bank. These authorities exist to enforce consumer protection law on your behalf and will compel the company to comply.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover improper charges by providing clear legal guidance and step-by-step procedures. You are entitled to transparent billing, simple cancellation, and fair refund treatment. Visit Yafee (yafee.com) today to access guides for cancelling hundreds of other services, compare cancellation timelines, and connect with consumer advocates who support your rights. Yafee is your trusted partner in reclaiming control of your subscriptions and your money.