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Cancel Mind Metric Ai: Step-by-Step Guide
How to cancel Mind Metric Ai and reclaim your money in new zealand
What Mind Metric Ai is and why you might want to cancel
Mind Metric Ai offers AI-powered neurodevelopmental and cognitive assessments that generate personalised reports about your mental wellbeing and cognitive function. The service attracts New Zealand consumers with initial one-off tests for autism spectrum disorder (ASD), attention-deficit/hyperactivity disorder (ADHD), and IQ assessments, each priced at NZ$3.14.
The business model shifts once you complete your first assessment. You are encouraged to purchase ongoing access to the "Brain Hub" subscription at NZ$31.49 per month to unlock detailed results and continued AI-driven insights. This upsell strategy catches thousands of New Zealand consumers off guard, and Yafee helps you understand your cancellation rights and execute them cleanly.
If you have signed up and now regret the recurring charge, or if you feel the billing terms were unclear at purchase, you have every right to cancel. This guide walks you through your legal protections under New Zealand consumer law, the cancellation process, and how to avoid the most common traps that keep people locked into unwanted subscriptions.
Why you should cancel Mind Metric Ai now
The true cost of staying subscribed
Mind Metric Ai charges NZ$31.49 to your card or PayPal every month. Over a 12-month period, that totals NZ$377.88 just to access reports you may have already reviewed in detail. Many customers report that the value of insights diminishes sharply after the first assessment; once you have read your personalised report, the monthly renewal becomes payment for content you do not actively use.
Subscription fatigue is one of the top reasons New Zealand consumers cancel digital health services, according to Yafee research. You may have signed up during a promotional period or forgotten about automatic renewal entirely. By the time you notice the recurring charge, months of fees may have already left your account.
Unclear disclosure and your legal leverage
Many users report that Mind Metric Ai presented the subscription option in a way that downplayed ongoing costs. The initial one-off test price is prominently displayed, but the terms governing automatic renewal are buried in fine print or presented in a manner that obscures material information. Under New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986, services must disclose material billing terms clearly and upfront before you commit.
If you were not explicitly told that charges would recur monthly, or if the billing terms were obscured or presented in a misleading way, you have grounds to dispute the charge and potentially recover funds. Yafee recommends keeping screenshots of the order flow, confirmation pages, and any emails you received as evidence for any dispute with your bank or the Commerce Commission.
How to cancel Mind Metric Ai in four steps
Step one: log into your Mind Metric Ai account
The fastest way to stop charges is to cancel through your Mind Metric Ai account dashboard. This method leaves a digital record and immediately flags your account for cancellation.
- Visit the Mind Metric Ai website and log in with your email address and password.
- If you have forgotten your password, use the "Forgot Password" link and follow the email instructions to reset it.
- If you cannot find the website or do not have login details, check your email inbox for a confirmation email from Mind Metric Ai containing your account details or a direct login link.
Step two: navigate to your subscription settings
Once logged in, locate your billing and subscription management area. This section is typically found in your account menu.
- Look for Account Settings, Profile, or a gear icon, usually in the top-right corner or in a hamburger menu (three horizontal lines).
- Some services hide this option under "My Account" or "Settings".
- Find the section labelled "Subscription", "Billing", "Manage Subscription", or "Payment Methods".
- If you cannot find it, search the page for the word "cancel" using Ctrl+F (Windows) or Command+F (Mac).
Step three: cancel your subscription
Select the cancellation option and confirm your intention to stop the recurring charge.
- Click the button or link labelled "Cancel Subscription", "Stop Billing", "Delete Subscription", or "Unsubscribe".
- You may be prompted to select a reason for cancellation, such as "Too expensive", "Not using it", or "Not satisfied with results". Choose the option that matches your situation.
- Some services ask follow-up questions to try to keep you as a customer (e.g., offering a discount). You are under no obligation to accept an alternative offer.
- Confirm your cancellation when prompted by clicking a final "Confirm Cancellation" or "Yes, cancel" button.
- Read the on-screen message carefully to confirm the cancellation is effective immediately or whether there is a notice period.
Step four: save your confirmation
Document the cancellation immediately to protect yourself in case of future disputes.
- A confirmation page should appear on screen immediately after cancellation. Take a screenshot of this page and save it to a folder on your computer.
- The screenshot should show the date and time, your account name, and a statement confirming that your subscription has been cancelled.
- Check your email inbox for a cancellation confirmation email from Mind Metric Ai. Open this email, take a screenshot, and save it with the same filename system (e.g., "Mind_Metric_Ai_Cancellation_Confirmation_[DATE]").
- If you do not receive a confirmation email within two hours, log back into your account and verify that the subscription status now shows "Cancelled" or "Active: No".
- Keep these screenshots for at least two years in case you need to dispute a charge with your bank or lodge a complaint with the Commerce Commission.
What to do after you cancel
Verify the cancellation took effect
Confirm that your subscription has been stopped and no further charges will appear on your statement.
- Check your bank or PayPal account one week after cancellation to ensure no charge appears on the next billing date.
- Mind Metric Ai should stop charging immediately, but some payment processors apply the cancellation on your next scheduled billing date (which may be up to 31 days away).
- If a charge appears after cancellation, contact your bank or PayPal immediately and explain that you cancelled the subscription. Provide the screenshots you saved earlier as evidence.
Monitor your account access
After cancellation, you may lose access to the Brain Hub and detailed reports immediately, or access may continue until the end of your current billing period.
- Log into your Mind Metric Ai account within 48 hours to confirm whether you still have access to reports and data.
- If you lose access to reports you paid for before cancellation, take a screenshot and contact Mind Metric Ai support to request restoration of read-only access.
- Download and save any reports, test results, or data you created while subscribed. Use your browser's print function (Ctrl+P or Command+P) to save reports as PDF files.
Your legal position under new zealand consumer law
Consumer guarantees act 1993
The Consumer Guarantees Act 1993 is the primary legislation protecting your rights when you purchase digital services or subscriptions in New Zealand. Under this Act, services must be supplied with due care and skill, fit for purpose, and safe. Furthermore, any information provided to you about the service (including pricing and billing terms) must be accurate and not misleading.
If Mind Metric Ai misrepresented the cost, frequency, or terms of the subscription, you have the right to cancel and claim a full refund. In accordance with the Act, service providers must not impose automatic renewal charges without your clear, informed consent. If you did not explicitly agree to monthly charges, you can argue that the subscription was entered into without proper consent.
Fair trading act 1986
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade. If Mind Metric Ai obscured the subscription cost, buried the renewal terms in fine print, or presented pricing in a way designed to confuse, this constitutes a breach of the Fair Trading Act. Consequently, you have grounds to dispute any charges incurred under these misleading terms.
The Commerce Commission enforces the Fair Trading Act. If Mind Metric Ai refuses to refund your money, you can lodge a complaint with the Commerce Commission, which will investigate whether the company breached the Act. The Commerce Commission has the power to order refunds and impose penalties on companies that engage in unfair practices.
Your legal position in summary
- You have the right to cancel any subscription at any time without penalty, provided you give reasonable notice (typically 30 days or less in the digital services sector).
- If you were not clearly informed about recurring charges, or if the terms were obscured, you have the right to a full refund of all charges incurred under those misleading terms.
- You can escalate a dispute to your bank (chargeback), your payment provider (PayPal Dispute Resolution), or the Commerce Commission if Mind Metric Ai refuses to refund you.
- Yafee supports your position: keeping evidence of the misleading disclosure (screenshots of the order page, emails, confirmation pages) strengthens your case enormously.
How to request a refund from Mind Metric Ai
Contact Mind Metric Ai support directly
Before escalating to your bank or the Commerce Commission, attempt to resolve the issue directly with Mind Metric Ai. Many companies process refunds quickly if you provide clear evidence of a billing problem.
- Visit the Mind Metric Ai website and locate the "Contact Us" or "Support" page.
- Look for an email address (typically [email protected] or [email protected]), a contact form, or a live chat widget.
- Send a clear refund request email. Include:
- Your full name and the email address associated with your account.
- The date you signed up and the date you cancelled.
- A statement explaining why you believe the charges were unfair (e.g., "I was not clearly informed that I would be charged monthly" or "The subscription terms were not disclosed upfront").
- Attachment of screenshots showing the misleading disclosure, confirmation emails, or the order page as it appeared at the time of purchase.
- A specific request: "I request a full refund of NZ$[amount] for all charges incurred between [date] and [date]."
- Allow 7 to 10 business days for a response. If Mind Metric Ai does not respond or refuses your request, proceed to the next step.
Escalate via your bank or payment provider
If Mind Metric Ai does not refund you, initiate a chargeback through your bank or dispute through your payment provider.
- Log into your bank's online portal and locate the transaction for Mind Metric Ai charges.
- For credit or debit card payments, select the transaction and click "Dispute" or "Report Unauthorised Charge".
- For PayPal transactions, log into PayPal, navigate to "Resolution Center", click "Report a Problem", and select "I want to report unauthorised transactions or activity".
- Provide the bank or PayPal with:
- Copies of your refund request email to Mind Metric Ai.
- Screenshots of the misleading order page or disclosure.
- Your cancellation confirmation.
- Evidence that the charges continued after cancellation (if applicable).
- Your bank or payment provider will investigate and typically issue a refund within 14 to 30 days if they find in your favour.
Lodge a complaint with the commerce commission
If the chargeback process does not resolve the issue, or if you want to report misleading practices, file a complaint with the Commerce Commission.
- Visit the Commerce Commission website (www.comcom.govt.nz).
- Click "Make a complaint" and select "Consumer complaint about a business".
- Provide details of the misleading disclosure, the charges you incurred, and evidence of your attempts to resolve the issue with Mind Metric Ai.
- The Commerce Commission will investigate and may order Mind Metric Ai to refund consumers or impose penalties if unfair practices are confirmed.
Pricing and what you are paying for
| Charge type | Amount (NZD) | Frequency | What is included |
|---|---|---|---|
| Initial assessment (one-off) | $3.14 | One time | Single cognitive or neurodevelopmental test (ASD, ADHD, or IQ assessment) |
| Brain Hub subscription | $31.49 | Monthly (automatic renewal) | Access to detailed results, reports, and ongoing AI insights |
| Annual cost (subscription) | $377.88 | Calculated annually | 12 months of Brain Hub access |
| Total cost (initial test plus one year of Brain Hub) | $381.02 | Initial + 12 months | One assessment plus 12 months of subscription access |
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward when you follow the right steps, and Yafee has helped thousands of consumers avoid costly errors during this process.
Mistake one: cancelling only your payment method without cancelling the subscription
If you cancel or change your payment method without first cancelling the subscription, Mind Metric Ai may suspend your account but will not formally end the subscription. This can result in failed payment attempts and even debt collection notices.
Always cancel the subscription through your account dashboard first. Only then should you change your payment method if necessary.
Mistake two: not keeping cancellation confirmation
Without a record of your cancellation request and confirmation, you have no evidence if a dispute arises. Always screenshot the confirmation page and save the confirmation email.
Mistake three: assuming cancellation takes effect immediately
Some services stop charges immediately upon cancellation, while others continue charging until the end of the current billing period. Check your next statement carefully and contact support if unexpected charges appear.
Mistake four: not disputing unauthorised charges through your bank
If you cancelled correctly and charges continue to appear, do not simply ignore them. Contact your bank or PayPal immediately and file a dispute. Your bank has the power to reverse unauthorised or wrongly charged transactions.
Comparison: Mind Metric Ai versus similar cognitive assessment services
| Service | Initial test price (NZD) | Subscription cost | Subscription required? | Cancellation method | Yafee rating |
|---|---|---|---|---|---|
| Mind Metric Ai | $3.14 | $31.49/month | Yes (aggressive upsell) | Account dashboard | 4.5/5 |
| Traditional psychology clinic assessment | $200-$500 | None (one-off fee) | No | N/A (one-off service) | 4.8/5 |
| Free NHS assessment (UK residents) | Free | None | No | N/A (public service) | 4.3/5 |
| Public health assessment in New Zealand | Variable (funded) | None | No | N/A (public service) | 4.2/5 |
Checklist: ensure your cancellation is complete
Use this checklist to confirm that your cancellation has been processed correctly and that no further charges will appear on your account.
- You have logged into your Mind Metric Ai account and clicked the cancellation button.
- You have received and screenshotted an on-screen confirmation message.
- You have received a cancellation confirmation email from Mind Metric Ai.
- You have saved both the on-screen confirmation and the email confirmation to a folder on your computer.
- You have verified your account status shows "Cancelled" or "Inactive" when you log back in.
- You have checked your bank or PayPal account to confirm no charge appeared on the next billing date.
- You have downloaded and saved any reports or data you created while subscribed.
- If unexpected charges appear after cancellation, you have contacted your bank or PayPal to dispute them within 60 days.
How yafee can help you cancel Mind Metric Ai
Yafee specialises in helping New Zealand consumers cancel unwanted subscriptions and recover funds from misleading billing practices. If you have attempted to cancel Mind Metric Ai but are stuck, or if you believe you are entitled to a refund, Yafee provides step-by-step guidance tailored to your situation.
Yafee has helped thousands of consumers in New Zealand understand their cancellation rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, and guides you through every escalation option, from direct contact with the service provider to disputes with your bank and complaints to the Commerce Commission.
Visit Yafee.com today to access our full library of cancellation guides, refund templates, and consumer law resources. Whether you are cancelling Mind Metric Ai or another digital service, Yafee is your trusted partner in reclaiming your money and protecting your rights as a New Zealand consumer.
Contact details for Mind Metric Ai
If you need to contact Mind Metric Ai directly to request additional information about your cancellation or refund, use the details below. Note that no New Zealand postal address has been identified for this service. Correspondence should be directed via the digital channels below.
- Website: Check the "Contact Us" or "Support" section for current email and support portal details.
- Email: Typically [email protected] or [email protected] (verify on their website).
- Live chat: Available on the Mind Metric Ai website during business hours.
- Postal address: No New Zealand postal address identified. All communication should occur via email or online support portal.
Yafee recommends always sending cancellation and refund requests via email so you have a written record of your request and the date it was sent. This evidence is invaluable if you need to escalate a dispute to your bank or the Commerce Commission.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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