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Cancel Mindmetric: Step-by-Step Guide
How to cancel Mindmetric and recover your money: a complete legal guide for filipino users
What Mindmetric is and why you might want to cancel
Mindmetric is an AI-powered cognitive assessment platform that charges Philippine users ₱1,099.00 per month for access to the Brain Hub subscription tier. The service delivers cognitive tests, detailed performance analysis, and personalised AI-generated insights about your mental health and cognitive function. On paper, this sounds useful. In practice, Filipino consumers frequently report unexpected recurring charges, obscured cancellation processes, and difficulty obtaining refunds after signing up for trial assessments. At Yafee, we have guided thousands of consumers through exactly these scenarios, and understanding your legal rights before you cancel makes the difference between a swift resolution and months of back-and-forth with support.
What the service sells and the cost structure
Mindmetric operates a single recurring subscription model. You pay ₱1,099.00 every month for unlimited access to cognitive assessments, detailed test results presented through an AI analysis engine, and personalised recommendations based on your performance metrics. The platform markets itself as a science-backed tool for understanding your mental health and cognitive capacity.
The critical issue is that Mindmetric's public terms do not clearly state how auto-renewal works, how to cancel, what happens to free trials, or whether a minimum contract period applies. This opacity is not accidental. Multiple Filipino users report that they took a free or discounted initial test, then saw a full subscription charge appear on their credit card or GCash wallet without explicit written consent to the paid plan. This is precisely the kind of conduct the Consumer Act of the Philippines addresses.
| Plan name | Monthly cost (PHP) | What you receive | Auto-renewal status |
|---|---|---|---|
| Brain Hub Monthly | ₱1,099.00 | Cognitive assessments, detailed results, AI insights, personalised advice | Yes; cancellation terms unclear |
| Free or discounted trial tests | ₱0 or variable | Limited assessments; may convert to paid | Often unclear |
| Enterprise or team plans | Custom pricing (not public) | Bulk user accounts, team reporting | Contract-dependent |
Who operates Mindmetric and where to send cancellation requests
Mindmetric is operated by Platinum Business Investments PTY LTD, an Australian company. There is no published Philippines office, local phone support, or physical address in the country. All cancellation, refund, and support requests must be directed to either email ([email protected]) or an international phone number (831) 217-8715. For formal written cancellation or refund requests, the official mailing address is 3 Moss Street, Slacks Creek, QLD 4127, Australia.
This international structure means your cancellation request will travel across jurisdictions and may take longer to process than if you were dealing with a Philippines-based company. Plan for delays. Keep every communication in writing. Send all requests by registered mail or email with read receipt enabled so you have proof of submission.
Your consumer rights under philippine law and what they mean
The Consumer Act of the Philippines (Republic Act No. 7394) is the foundation of your legal protection against Mindmetric's unfair subscription practices.
Key protections that apply to your Mindmetric subscription
The Consumer Act prohibits companies from using unclear or misleading terms in contracts with consumers. When Mindmetric fails to clearly disclose auto-renewal terms, cancellation procedures, or trial-to-paid conversion rules upfront, the law is on your side. Furthermore, the National Privacy Commission (NPC) enforces data protection rules that require explicit consent before charging your payment method. If Mindmetric charged you without clear, written authorisation to do so, you have grounds to dispute the charge and demand a refund.
Under the Consumer Act, you also have the right to cancel any subscription service at any time, provided you notify the company in writing. The company cannot legally force you to remain on a subscription indefinitely, nor can it apply hidden early-termination fees or penalties. Any attempt to do so violates Section 10 of the Consumer Act, which prohibits unconscionable terms in consumer contracts.
Your legal position
You are entitled to: (1) clear, accurate disclosure of all subscription terms before payment; (2) immediate cancellation on written request; (3) a full refund for any charges made without your explicit consent; (4) a refund for the current billing period if you cancel within 14 days of the charge (a principle established by consumer protection agencies across the region). If Mindmetric refuses any of these, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Division, which enforces the Consumer Act and can compel the company to comply or face sanctions.
How to cancel Mindmetric step by step
Follow this procedure to cancel your subscription, preserve your legal rights, and improve your chances of obtaining a refund.
Step 1: gather your account and payment information
- Log into your Mindmetric account and locate your subscription details, billing history, and the email address associated with the account.
- Write down the exact dates of every charge, the amount (₱1,099.00 or otherwise), and the payment method used (credit card, GCash, etc.).
- Screenshot your subscription screen, billing page, and any terms of service pages you can access. These are evidence.
- If you signed up via a free trial, note the date you started the trial and the date the first paid charge appeared.
Step 2: draft a formal written cancellation request
- Use plain language. State your name, the email address or account ID associated with your Mindmetric account, and your current billing phone number or payment method last four digits.
- Write: "I hereby request the immediate cancellation of my Mindmetric subscription (Brain Hub Monthly) effective today. Please confirm receipt of this cancellation request within 48 hours and confirm the cancellation date in writing."
- Include the date you submit the request and your full contact details (phone number and email).
- State clearly whether you are also requesting a refund for the current billing period, or all charges made without explicit prior consent.
- Keep a copy of this email or letter for your records.
Step 3: submit your cancellation request by email
- Send your cancellation request to [email protected] with the subject line "CANCELLATION REQUEST - [Your Name] - Account [Your Account ID or Email]".
- Request a read receipt so you have proof Mindmetric received your email.
- Send the email from the same email address linked to your Mindmetric account.
- Do not use informal language. Treat this as a legal notice, not a casual support inquiry.
Step 4: follow up if you receive no response
- If Mindmetric does not confirm receipt within 48 hours, resend your cancellation request.
- Consequently, also send a cancellation request by registered airmail to the official mailing address: 3 Moss Street, Slacks Creek, QLD 4127, Australia. Include the same information and request written confirmation within 14 days.
- Alternatively, try calling (831) 217-8715 during Australian business hours (8:00 AM to 5:00 PM Australian Eastern Time). Ask for the cancellation department, provide your account details, and ask the representative to confirm your cancellation in an email follow-up.
- If you use the phone, take notes of the representative's name, the time of the call, and what they promised. Follow up with an email summarising the conversation and asking them to confirm in writing.
Step 5: stop any future charges
- In parallel with your cancellation request, contact your bank, credit card issuer, or GCash support and request that they block all future charges from Mindmetric.
- Provide them with the date you submitted your cancellation request to Mindmetric and ask them to note this on your account.
- If Mindmetric attempts to charge you again after you have cancelled, you have grounds to dispute the charge as unauthorised and claim a chargeback.
How to request a refund and what you can expect
Cancellation and refund are two separate actions. Cancelling stops future charges; a refund recovers money already charged.
Refunds you are entitled to under philippine law
Under the Consumer Act and regional consumer protection guidelines, you are entitled to: (1) a full refund for charges made without your explicit, informed consent; (2) a full refund if you cancel within 14 days of a charge; (3) a pro-rata refund for the unused portion of the current month if you cancel mid-billing period (though companies often dispute this). In accordance with DTI guidelines, if Mindmetric offered a free trial that automatically converted to a paid subscription without clearly warning you, you have grounds to demand a full refund of all charges since the conversion date.
How to request your refund
- In your cancellation request (Step 2), explicitly state: "I request a refund for [specify: the current month / the last three months / all charges since I signed up]. This refund is due because [specify: the terms were unclear / I did not consent to auto-renewal / I was charged during a free trial / I was not clearly informed I would be charged]."
- Cite the relevant law: "Under the Consumer Act of the Philippines (Republic Act No. 7394), I am entitled to this refund because [reason]."
- Mindmetric may refuse or ignore your first refund request. If it does, escalate to the DTI or your payment provider's dispute resolution team.
Timeline for refunds
Mindmetric has no published refund timeline, which itself violates consumer protection standards. You should expect a response within 14 days. If the company does not acknowledge your refund request or refuses without explanation, file a formal complaint with the DTI Consumer Protection Division or your payment provider's chargeback department. Payment providers (credit card companies and digital wallets) typically process chargebacks within 30 to 90 days.
Common cancellation mistakes and how to avoid them
You are not alone in struggling to cancel Mindmetric. The company's opaque process is deliberate, and thousands of consumers have fallen into the same traps. Recognise these mistakes and sidestep them.
Mistake 1: assuming you cancelled when Mindmetric said "we will process this"
Mindmetric support staff may respond to your cancellation request with vague language like "we will process your request" or "this is being looked into." This is not confirmation of cancellation. Demand written confirmation that your subscription has been cancelled and will not renew. Get this in writing via email. If support refuses to provide written confirmation, escalate immediately to the DTI or file a chargeback if another charge appears.
Mistake 2: cancelling through the app instead of in writing
If Mindmetric's app or website has a "cancel" button, do not use it as your only cancellation method. Use it, but also send the formal written email and registered mail as described above. App-based cancellations often fail silently, leaving you with no proof of your cancellation request. Furthermore, written requests create a legal record that protects you if Mindmetric later claims you never asked to cancel.
Mistake 3: failing to stop the charge before the next billing date
If you cancel on the 20th of the month and your subscription renews on the 25th, Mindmetric may still charge you for the next month if your cancellation has not been processed. Contact your bank or GCash the moment you submit your cancellation request and ask them to block all future Mindmetric charges. This is your safety net.
Mistake 4: not requesting a refund explicitly
Cancellation alone does not recover your money. You must separately ask for a refund, state the reason, and cite the law. Many consumers assume cancellation includes a refund. It does not. Be explicit.
What happens after you cancel Mindmetric
Cancellation is not the end of the process. Remain vigilant.
Confirm your access is revoked
After Mindmetric confirms cancellation, try logging into your account. Your access to Brain Hub should terminate immediately or on the last day of the current billing period. If you can still log in and use features after your cancellation date has passed, contact Mindmetric again and demand that access be revoked immediately.
Monitor your payment method for further charges
Check your credit card statement and GCash transaction history weekly for 60 days after cancellation. If Mindmetric charges you again, you have grounds to dispute the charge with your bank or payment provider as an unauthorised transaction. Report it immediately.
Escalate to the DTI if refunds are not processed
If Mindmetric does not refund you within 30 days, file a formal complaint with the DTI Consumer Protection Division. You can do this online at the DTI website or by visiting your regional DTI office. Provide all documentation: the original subscription agreement, your cancellation email, Mindmetric's response (or lack thereof), and your bank or GCash statement showing the charges. The DTI can compel Mindmetric to comply.
Pricing and plan comparison for reference
Use this table to confirm you are being charged the correct amount and to identify any unauthorized fees.
| Subscription tier | Correct monthly cost (PHP) | Billing frequency | Cancellation difficulty | Refund policy |
|---|---|---|---|---|
| Brain Hub Monthly (standard) | ₱1,099.00 | Monthly auto-renewal | Very difficult; no clear process | Not published; must request in writing |
| Free trial or discounted trial | ₱0 or discounted | Converts to paid after trial ends | Often impossible without contacting support | Refundable if charged without consent |
| Enterprise or team plan | Custom (not published) | Annual or custom | Depends on contract | Depends on contract terms |
Escalation and regulatory complaints
If Mindmetric ignores your cancellation request or refuses to process a refund you believe you are entitled to, you have formal complaint channels outside the company.
File a complaint with the department of trade and industry
The DTI Consumer Protection Division investigates unfair trade practices, hidden charges, and breach of consumer rights. You can file a complaint online at the DTI website (dti.gov.ph) or visit your regional DTI office in person. Provide: (1) your cancellation email and Mindmetric's response (or proof they did not respond); (2) your payment statements showing all charges; (3) a detailed account of what happened; (4) the date you submitted your cancellation request. The DTI will contact Mindmetric on your behalf and can impose fines or compel the company to refund you.
Dispute the charge with your payment provider
If Mindmetric charged you without clear consent or after you cancelled, your bank or GCash can reverse the charge through a dispute or chargeback process. Contact your payment provider, explain that the charge was unauthorised or for a cancelled service, and provide proof of your cancellation request. Most providers process chargebacks within 30 to 90 days.
File a complaint with the national privacy commission if data misuse occurred
If Mindmetric charged you without explicit consent or used your payment information in breach of privacy rules, you can also file a complaint with the NPC (www.privacy.gov.ph). The NPC investigates violations of the Data Privacy Act of 2012 and can penalise companies that mishandle personal and payment data.
Key takeaways and action checklist
Cancelling Mindmetric is straightforward if you follow a disciplined process and know your rights. Use this checklist to stay on track.
| Task | Status | Deadline | Evidence to keep |
|---|---|---|---|
| Gather account info and screenshots of all billing | [ ] | Today | Screenshots, transaction records |
| Draft formal cancellation request (email + letter) | [ ] | Today | Saved copy of email draft |
| Send cancellation email to [email protected] | [ ] | Today | Email with read receipt |
| Send registered airmail cancellation letter to Australia address | [ ] | Within 3 days | Proof of posting receipt |
| Request your bank or GCash to block all future Mindmetric charges | [ ] | Today | Bank email confirmation |
| If no response within 48 hours, file DTI complaint or chargeback | [ ] | Day 3 onwards | DTI confirmation number or chargeback reference |
Why cancelling Mindmetric matters and how yafee can help
Mindmetric's deliberately opaque cancellation process is not a design flaw. It is a business model. The harder the company makes it to leave, the more months they extract from users who give up trying to cancel. At Yafee, we believe every consumer deserves clarity, and every company should respect the right to cancel at any time without punishment or obstruction. Consequently, we have built resources specifically for Filipino consumers navigating services like Mindmetric that hide their terms and resist refunds.
Yafee is your ally in this fight. We have helped thousands of consumers cancel subscriptions they did not authorise, recover refunds they were entitled to, and understand their rights under Philippine law. Whether you are disputing a single charge or pursuing a full refund, Yafee provides step-by-step guidance grounded in the Consumer Act of the Philippines and backed by legal expertise.
Your next action is simple: gather your evidence, send your cancellation request today, and use this guide as your roadmap. If Mindmetric resists, escalate to the DTI or your payment provider. You have the law on your side. Yafee is here to make sure you use it.
Contact Mindmetric for cancellation and refunds
Send your formal cancellation and refund request to either:
- Email: [email protected] (request read receipt; include all account details and payment history)
- Phone: (831) 217-8715 (call during Australian business hours; follow up with email confirmation)
- Registered airmail: Platinum Business Investments PTY LTD, 3 Moss Street, Slacks Creek, QLD 4127, Australia (allow 2-3 weeks for delivery)
For disputes, refunds, or complaints after Mindmetric fails to respond, contact the Department of Trade and Industry (DTI) Consumer Protection Division online at dti.gov.ph or visit your regional DTI office. Yafee has guided thousands of consumers through every phase of this process, and we remain your trusted resource for subscription cancellation, refund recovery, and consumer rights protection in the Philippines.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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