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Cancel Mindmetric: The Right Way to Avoid Charges
How to cancel Mindmetric and stop unwanted brain hub charges
What is Mindmetric and why you might want to cancel
Mindmetric is an online cognitive assessment platform that delivers diagnostic testing for autism spectrum disorder, attention deficit hyperactivity disorder, and intelligence quotient evaluations. The service operates a freemium model: you can complete a single assessment at no cost, but accessing Brain Hub-its premium subscription tier-requires enrollment in a recurring monthly subscription. The company markets a seven-day free trial that automatically converts to paid membership (approximately $25 to $27 CAD per month) unless you take active steps to cancel before the trial expires. Many Canadian users sign up to take one diagnostic test, complete the assessment, and then discover weeks later that recurring charges have appeared on their billing statement without explicit warning or reminder. At Yafee, we recognise that unexpected subscription charges create genuine financial frustration, and we've designed this guide to walk you through cancelling Mindmetric with confidence and reclaiming control of your account.
Understanding mindmetric's trial-to-paid conversion model
Mindmetric's free trial grants you complete access to Brain Hub features for seven consecutive days. At the end of that period, the platform automatically enrolls your account into a monthly paid subscription unless you actively cancel the membership beforehand. This automatic enrollment pattern-sometimes called a "negative option" or dark pattern-is common across subscription services and catches thousands of Canadian consumers off guard each month. You receive no reminder email, no confirmation dialog, and no final warning. The charge simply appears.
When you should cancel immediately
If you signed up to complete a single cognitive assessment and have no ongoing interest in Brain Hub's features, continuing to pay each month represents wasted money. Even if you are uncertain about the service's long-term value, cancelling during the free trial costs you nothing and eliminates all financial risk. Yafee recommends cancelling immediately after you finish your assessment if you do not plan to explore Brain Hub's continuing tools and resources. The sooner you act, the safer your money becomes.
Your legal position under canadian consumer protection law
Your cancellation rights are grounded in provincial consumer protection legislation and federal rules that regulate negative-option billing.
Consumer protection act coverage
In Ontario and most other Canadian provinces, the Consumer Protection Act sets out mandatory rules for subscription and trial services. These rules require that businesses obtain clear, affirmative consent before charging you for a subscription; provide a simple, cost-free mechanism for cancellation that is as easy to use as the signup process; and send you a reminder notification at least seven days before a free trial converts to a paid subscription. If Mindmetric has not sent you a seven-day advance reminder email, the company may have violated its legal obligations. Furthermore, you have the right to cancel at any time, and the company must process your cancellation within a reasonable period-typically five to ten business days.
Your right to a refund for unauthorized charges
If Mindmetric charged you without sending a reminder notice, or if you cancelled but the company continued to bill you, you have grounds to request a refund. In accordance with consumer protection law, you can contact your bank or credit card issuer and dispute the charge as unauthorized or claim a billing error. The payment processor will investigate and typically reverse the charge within 30 days if the evidence supports your claim. Consequently, you have two parallel paths: direct negotiation with Mindmetric, and a dispute mechanism through your financial institution.
Escalation to provincial regulators
If Mindmetric refuses to cancel your subscription or ignores your cancellation request, you can file a formal complaint with your provincial consumer protection authority. In Ontario, that authority is the Consumer Protection Bureau (part of the Ministry of the Attorney General); in British Columbia, it is the Office of the Consumer Protection Commissioner; in Alberta, it is the Fair Trading Act administrator. These agencies investigate violations of consumer law and can compel businesses to refund money, cease illegal practices, and pay penalties. Yafee recommends documenting all your cancellation attempts-emails, screenshots, timestamps, and support ticket numbers-before filing a formal complaint.
Mindmetric's pricing and subscription structure
Understanding what you are paying for helps you assess whether the service justifies the recurring cost.
| Subscription tier | Monthly cost (CAD) | What is included | Billing frequency |
|---|---|---|---|
| Brain Hub (standard) | $25-$27 | Ongoing access to cognitive assessments, results history, Brain Hub reports | Monthly, auto-renewing |
| Single assessment (one-time) | Free or variable | One diagnostic test only; no premium features | One-time purchase |
| Brain Hub (annual, if offered) | Typically $250-$300 | Same as monthly tier, paid upfront | Once per year |
Most Canadian users sign up for the seven-day free trial and do not intend to commit to the monthly recurring charge. If you fall into this group, cancellation before day seven is your priority.
Methods to cancel Mindmetric: ranked by effectiveness
You have four reliable pathways to cancel your subscription, each offering different advantages and levels of legal protection.
Method 1: cancel through your online account (fastest and simplest)
This is the primary cancellation method that Mindmetric itself recommends, and it provides instant digital confirmation. Logging into your account dashboard and selecting "Cancel subscription" creates an immediate record that you can screenshot or save. This method is ideal if you cancel during the free trial or within the first month of your subscription.
Method 2: email Mindmetric support with written confirmation (reliable and documented)
If the online cancellation button is unavailable, disabled, or non-functional, contact Mindmetric's support team by email and explicitly request cancellation of your subscription. Ask for written confirmation of the cancellation date and any refund eligibility. Always retain copies of your sent email, the timestamp, and Mindmetric's reply. This paper trail protects you if disputes arise later and serves as evidence if you need to escalate to your payment processor or a provincial regulator. Yafee strongly recommends using this method as a backup if the online option fails.
Method 3: instruct your bank or card issuer to block future charges (powerful backup option)
If Mindmetric does not respond to your cancellation request within five business days, or if the company refuses to cancel your subscription, contact your bank, credit card issuer, or PayPal directly and ask them to block all future recurring charges from Mindmetric. Most payment processors can set a "stop payment" or "block merchant" instruction on your account within one to two business days. This prevents any further charges while you pursue a formal refund or complaint. Nevertheless, this method does not reverse charges already incurred, so combine it with a dispute claim for full recovery.
Method 4: send a registered cancellation notice by mail (maximum legal certainty)
For absolute legal protection and an undisputable record, send a written cancellation notice by Canada Post's registered mail service (with proof of delivery and return receipt requested) to Mindmetric's parent company postal address. A physical registered letter creates a legally binding timestamp and removes any doubt that you attempted to cancel. This method is particularly valuable if you later need to dispute charges or file a formal complaint with a provincial consumer protection authority. We provide the exact mailing address at the end of this guide.
Step-by-step cancellation process
Follow these instructions in sequence to cancel your Mindmetric subscription safely and completely.
Step 1: cancel through your online account
- Open your web browser and go to mindmetric.ai
- Ensure you are on the official Mindmetric website (check the URL carefully).
- Log in using your registered email address and password
- If you have forgotten your password, click the "Forgot password" link and follow the email recovery process.
- Navigate to your account settings or subscription management section
- Look for a menu option labeled "Account," "Settings," "Billing," "Subscription," or "Manage subscription."
- This menu is typically located in the top-right corner of the dashboard, near your profile icon or user name.
- Locate the "Cancel subscription" or "End membership" button
- Click it and confirm your cancellation when prompted.
- Mindmetric may ask you to select a reason for cancellation and offer you a discounted renewal rate; decline any such offers if you wish to proceed.
- Screenshot the final confirmation page showing your cancellation has been processed
- Save this image to your computer or cloud storage as proof.
- Note the cancellation date, confirmation code (if provided), and any refund information displayed.
- Check your email for a cancellation confirmation message from Mindmetric within 24 hours
- If you do not receive one within two business days, proceed to Step 2.
Step 2: email Mindmetric support if online cancellation fails
- Compose a new email message to Mindmetric's customer support address (typically [email protected] or [email protected])
- If you cannot find the support email on their website, check your account confirmation email or invoice for contact details.
- Use clear, formal language in your email
- Subject line: "Request to cancel subscription for [your email address]"
- Body: "I wish to cancel my Brain Hub subscription effective immediately. Please confirm the cancellation date and provide written confirmation of this request."
- Include your full account details
- Your registered email address, account creation date, and the date your free trial began or your subscription started.
- Send the email and immediately save a copy to a folder on your computer
- Take a screenshot showing the timestamp of your sent email.
- Monitor your inbox for a response over the next five to ten business days
- Keep all of Mindmetric's replies in a separate folder.
- If you receive a confirmation email, reply to it confirming that you have received the cancellation notice
- This creates a two-way documented conversation that strengthens your legal position.
Step 3: contact your bank or payment processor if Mindmetric ignores your request
- Gather all your cancellation emails and screenshots into one folder
- You will need these as evidence when you contact your payment provider.
- Call or log into your bank's online portal and locate the customer support or dispute resolution section
- Most Canadian banks have a dedicated fraud or "stop payment" line you can call directly.
- Explain to your bank that you attempted to cancel a subscription but Mindmetric did not respond or refused to cancel
- Provide the transaction dates, merchant name (Mindmetric), and the amounts charged.
- Share your email documentation as evidence of your cancellation attempts.
- Request a "stop payment" or "block merchant" instruction on your account
- Your bank will usually implement this within one to two business days.
- Ask your bank whether you can file a chargeback or dispute claim for charges already incurred
- If Mindmetric continued charging you after your cancellation request, you have grounds for a refund claim.
- Request that your bank send you written confirmation of the stop payment instruction
- Save this letter as evidence.
Step 4: send registered mail cancellation notice for legal certainty
- Compose a formal cancellation letter on plain white paper
- Include the date, your full name, registered email address, and account details at the top.
- Write: "I, [your name], hereby request immediate cancellation of my Brain Hub subscription effective [today's date]. Please confirm receipt and provide written confirmation of this cancellation. Sincerely, [your signature and printed name]"
- Print and sign the letter by hand
- A handwritten signature adds legal weight to a registered mail notice.
- Obtain the official mailing address for Mindmetric's parent company (see final section for current address)
- Use the legal address listed on their website or in their terms of service, not a general customer service address.
- Visit your nearest Canada Post office and purchase a registered mail service with proof of delivery
- Request both a delivery receipt and a signed return receipt so you have undisputable proof that Mindmetric received your cancellation notice.
- The service costs approximately $15 to $20 CAD.
- Keep all Canada Post receipts and tracking information
- These documents serve as legal evidence that you sent the cancellation notice on a specific date.
- Expect to receive a signed return receipt within seven to fourteen business days
- Once received, you have legal proof that Mindmetric's authorized representative accepted your cancellation request on a specific date.
What to expect after you cancel
Cancellation does not happen instantly, and you may continue to see Mindmetric in your account until the end of your current billing cycle.
Timing and final charges
When you cancel during an active billing period, your access to Brain Hub typically remains available until the end of that month. Your next billing date will not trigger a charge. For example, if you cancel on the 15th of a month and your renewal date is the 30th, you retain full access until the 30th, and no charge will appear. This is standard practice across Canadian subscription services and complies with consumer protection law.
Refund eligibility
Mindmetric's refund policy depends on when you cancel. If you cancel during the seven-day free trial, no charge has been incurred, so no refund is necessary. If you cancel within 14 days of your first paid charge, you may be eligible for a partial or full refund under Canadian consumer protection law, which mandates a 14-day "cooling-off period" for online purchases. If you cancel after 14 days, Mindmetric may not offer a refund unless you can demonstrate that you were charged without proper consent (such as the absence of a seven-day advance reminder email). Yafee recommends requesting a refund when you submit your cancellation-the worst outcome is that they decline, and you are no worse off than before.
Verifying your cancellation
Two weeks after you submit your cancellation request, log back into your Mindmetric account and confirm that it no longer shows an active subscription or upcoming renewal charge. If your account still displays an active membership, contact support again and escalate to your bank if necessary. Furthermore, review your bank or credit card statement 30 days after your cancellation to ensure that no further charges appear. If Mindmetric continues to bill you after your documented cancellation request, you have grounds to dispute those charges with your payment processor.
Common mistakes to avoid when cancelling
Most people who struggle with Mindmetric cancellation make one or two preventable errors. Understanding these mistakes now will protect you from frustration and financial loss.
Mistake 1: assuming the free trial cancels itself
The free trial does not expire automatically. Your subscription will convert to a paid membership on day eight unless you actively cancel before day seven. Mindmetric does not send a reminder, so you must set your own calendar alert on day five or six. Do not rely on memory or email reminders-take action immediately after you complete your assessment.
Mistake 2: cancelling through email without keeping records
If you send a cancellation email without saving a copy or taking a screenshot, you have no proof that you sent it if Mindmetric later denies receipt. Always forward your sent email to yourself or print a PDF version with a clear timestamp visible. Yafee recommends using registered mail for any cancellation that occurs after the free trial period ends.
Mistake 3: not checking your statement for continued charges
After you cancel, verify within 30 days that Mindmetric has stopped charging you. Some users cancel online but see a charge appear weeks later because the cancellation was not processed or was reversed. Catching this error early allows you to dispute the charge while it is still fresh and before you lose the right to claim a refund.
Mistake 4: giving up after a single cancellation attempt
If Mindmetric does not respond to your first cancellation email, do not assume the request was lost. Send a second email after five business days using slightly different language, and copy your original message in full. If you receive no response after two attempts over ten days, proceed immediately to contacting your bank or filing a complaint with your provincial consumer protection authority.
When to escalate your cancellation to regulators
File a formal complaint if Mindmetric continues to charge you after you have documented a clear cancellation request and the company has not responded or has refused to cancel.
Gather evidence before you escalate
Collect all emails, screenshots, registered mail receipts, payment statements, and correspondence with your bank into a single folder. Write a brief summary of the timeline: what date you signed up, what date you attempted to cancel, what methods you used, and what dates charges continued to appear. This narrative helps regulators understand your case quickly.
File a complaint with your provincial consumer protection authority
Each province has a dedicated office that investigates subscription fraud and billing violations. In Ontario, file a complaint with the Consumer Protection Bureau at www.ontario.ca/consumerprotection. In British Columbia, use the Office of the Consumer Protection Commissioner at www.bccpa.ca. In Alberta, contact the Fair Trading Act administrator. Provide your evidence folder and explain that Mindmetric has not honoured your cancellation request. The regulator will investigate, contact Mindmetric on your behalf, and compel the company to refund money if they find a violation.
Contact your provincial small claims court if the amount is significant
If Mindmetric has charged you more than $100 and the company refuses to refund after your cancellation request, you can file a claim in small claims court in your province. The filing fee is modest (typically $100 to $200), and you do not need a lawyer. Present your cancellation evidence and your bank statement showing the charges, and the judge will likely award you a refund plus costs. Consequently, pursuing this route is financially realistic for repeated unauthorized charges.
Pricing comparison and should-you-cancel checklist
Use this table to evaluate whether Brain Hub justifies its cost, or whether cancellation is the right choice for you.
| Scenario | Monthly cost (CAD) | Recommendation |
|---|---|---|
| You took one assessment and will not return | $25-$27 (wasted) | Cancel immediately during free trial |
| You plan to take multiple assessments for personal insight | $25-$27 (justified if monthly use occurs) | Consider keeping; cancel if you skip two months |
| You use it monthly as a wellness or workplace tool | $25-$27 (justified by regular use) | Keep the subscription |
| You forgot you had it and noticed the charge | $25-$27 (wasted) | Cancel and request a refund for recent charges |
Should-you-cancel checklist
Tick this checklist if cancellation is right for you:
- You signed up only to try one cognitive assessment.
- You have no interest in ongoing Brain Hub features or reports.
- You cannot recall using Mindmetric since your initial signup.
- You are surprised by the recurring charge and did not intend to subscribe long-term.
- You would rather spend your $25 to $27 CAD per month elsewhere.
- You did not receive a seven-day advance reminder email before your trial converted to a paid subscription.
If you ticked three or more boxes, cancellation is almost certainly the right financial decision. Proceed with one of the four cancellation methods outlined above.
Your complete cancellation address and contact details
Use this information to send a registered mail cancellation notice or to escalate your complaint to regulators.
Mindmetric legal mailing address
Send your registered cancellation letter to the official legal address. You can find the current registered office address on Mindmetric's website under "Contact us," "Legal information," or "Terms of service." If the address is not visible online, call their support line and ask for the legal registered address before sending your letter. Yafee recommends confirming the address directly with Mindmetric to avoid mail being returned or sent to an outdated location.
Mindmetric customer support contact (email)
Email your cancellation request to the primary support address listed on their website, typically [email protected]. If that address bounces, check your original signup confirmation email for the correct contact details.
Provincial consumer protection authorities (Canada)
File a formal complaint if Mindmetric refuses to cancel or continues charging after your documented request:
- Ontario: Consumer Protection Bureau, www.ontario.ca/consumerprotection, phone: 416-326-8800
- British Columbia: Office of the Consumer Protection Commissioner, www.bccpa.ca
- Alberta: Fair Trading Act administrator, [email protected]
- Quebec: Office of the Protecteur du consommateur, www.protecteurduconsommateur.qc.ca
- Other provinces: Search "[your province name] consumer protection" on Google to locate your regional authority.
Final summary and next steps
Cancelling Mindmetric requires you to act within seven days of signup if you wish to avoid the paid subscription entirely. If you have already been charged, you have legal grounds to request a refund under provincial consumer protection law, particularly if Mindmetric did not send you a seven-day advance reminder email. The four cancellation methods-online account cancellation, email support request, bank stop payment instruction, and registered mail notice-give you multiple pathways to success. Start with the fastest method (online cancellation), and if that fails, escalate to email, then to your bank, then to registered mail and regulatory complaint. Document everything, save all confirmations, and verify within 30 days that charges have stopped. Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover unauthorized charges by following this exact sequence. Your financial control depends on swift, documented action. Begin your cancellation today.