How to cancel Performance Golf and protect your refund rights in new zealand

What is Performance Golf

Performance Golf is a golf coaching and membership platform that delivers training content, digital programs and retail equipment to players across New Zealand. You access these services through monthly and annual subscriptions, one-time digital purchases and physical product orders with extended return windows. Understanding your subscription structure before you join protects you from unexpected charges and helps you exercise your cancellation rights with confidence.

Services and membership types

Performance Golf offers several subscription tiers designed for different experience levels. The Scratch Club membership provides ongoing coaching content, while VIP Coaching delivers personalised instruction. You can purchase standalone digital programs like the Pure Impact Program and True Swing Sequence, or buy physical golf clubs and training aids directly.

Many memberships auto-renew after trial periods expire, which is why understanding your cancellation options before signing up matters. At Yafee, we recommend reviewing your trial end date immediately after purchase and noting it in your calendar. This single step prevents unwanted charges and gives you time to cancel before your paid subscription begins.

Subscription structure and billing

Performance Golf operates on month-to-month and annual billing cycles. Trial periods (typically 14 to 30 days) automatically convert to paid subscriptions unless you cancel before the trial expires. Physical products enjoy a 365-day return window, giving you ample time to request refunds or exchanges.

Your subscription access continues through the end of your paid billing period even after you submit a cancellation request. This grace period protects you from unexpected service interruptions and ensures you receive the full value of your payment.

Your consumer rights in new zealand

New Zealand law gives you strong protections when purchasing goods and services from Performance Golf, whether digital or physical. Understanding these rights empowers you to demand refunds and hold the company accountable if it breaches its obligations to you.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993 (CGA), all goods you purchase from Performance Golf must be of acceptable quality, fit for the purpose you intended and match their description. This applies equally to physical golf clubs, damaged training aids and digital training content. The CGA is a cornerstone of consumer protection in New Zealand and cannot be waived by the company's terms of service.

If Performance Golf sells you a faulty club, damaged training aid or digital program that does not work as promised, you have the right to reject the goods, demand a refund or request a replacement. The CGA overrides Performance Golf's standard return policy if that policy is weaker than your legal entitlements. Furthermore, the company cannot impose unreasonable time limits on your refund claims for defective goods.

Your legal position on cancellation

The CGA also protects you when cancelling subscriptions. Performance Golf cannot legally charge you after you cancel, and you retain the right to request proof of cancellation in writing. If the company attempts to charge you after cancellation, you can escalate to the Commerce Commission, which is New Zealand's primary enforcement authority for consumer protection breaches.

Yafee advises keeping all cancellation confirmation emails and payment records. These documents serve as evidence if disputes arise. The Commerce Commission (commerce.govt.nz) is your authority for enforcement if Performance Golf refuses to honour your cancellation or continues billing you after your request. You can lodge a complaint at no cost and the Commission will investigate on your behalf.

Performance Golf pricing in new zealand

Yafee has compiled the current pricing for Performance Golf subscriptions and digital products available in New Zealand. All prices are in NZ$ and sourced from the NZ App Store and Performance Golf's official listings as of the most recent update.

When you should cancel Performance Golf

You may want to cancel your Performance Golf subscription for several reasons. Understanding when cancellation makes sense helps you avoid paying for services you no longer use or value.

Reasons to cancel

You should cancel if the coaching content no longer meets your needs, your golf schedule has changed or you prefer alternative training methods. If your subscription is not delivering results after a fair trial period (typically 4 to 8 weeks), cancellation protects your budget. Additionally, if Performance Golf has increased its prices and you no longer feel the value justifies the cost, you have the right to walk away without penalty after your current billing period ends.

Financial hardship, changes in employment or competing priorities also justify cancellation. New Zealand consumer law does not force you to continue paying for services you no longer wish to use, provided you follow the correct cancellation process and allow the company to process your request before the next billing cycle.

Reasons to keep your subscription

Keep your subscription if you are actively using the coaching library, seeing measurable improvement in your swing or handicap, and plan to remain engaged with your training. If you purchased an annual plan at a discount compared to monthly rates, cancelling early may cost you more than the remaining monthly fees. Performance Golf's 365-day return window on physical products means you can experiment with clubs risk-free, making the subscription valuable if you regularly purchase equipment.

Furthermore, if you are enrolled in VIP Coaching with a personalised instructor, cancelling interrupts your relationship and your coach may not be available when you return. In this case, pausing your subscription (if the platform offers this option) may be better than cancelling outright.

How to cancel your Performance Golf subscription

Cancelling Performance Golf requires you to follow specific steps to ensure your request is processed and recorded. Yafee has distilled the cancellation process into clear, actionable stages that protect your interests and create a paper trail for your records.

Step 1: locate your subscription details

1. Open the Performance Golf app or log into your account at the Performance Golf website
2. Navigate to your account settings or subscription management section
3. Identify your current plan name, billing date and renewal date
4. Note whether your subscription auto-renews and the next charge date
5. Take a screenshot of this information for your records

Step 2: submit your cancellation request

1. Look for a "Cancel subscription" or "Manage subscription" button in your account dashboard
   • This option is typically located in Settings, Billing or My Account
   • If you cannot find it, contact Performance Golf's support team at the email address provided in your account settings
2. Click the cancellation button and follow the on-screen prompts
3. Performance Golf may ask you why you are cancelling; provide a brief reason (optional, but useful for your records)
4. Confirm your cancellation when prompted
5. Screenshot the cancellation confirmation page immediately

Step 3: request written confirmation

1. If the system does not provide a confirmation email automatically, send an email to Performance Golf's support team
   • Use the address listed in the contact section of the Performance Golf website or your account
   • Write: "I request written confirmation that my Performance Golf subscription [plan name] has been cancelled effective immediately or on [date]. My account email is [your email]. Please reply with cancellation confirmation."
2. Keep a copy of this email in a folder dedicated to your cancellation
3. Wait for a response (typically within 5 to 10 business days)

Step 4: verify no further charges

1. Check your credit card or bank statement 5 to 7 days after your expected renewal date
2. Confirm that no new charge from Performance Golf has appeared
3. If a charge does appear after cancellation, contact your bank or credit card provider immediately and reference your cancellation confirmation email
4. Simultaneously, send a follow-up email to Performance Golf with your cancellation confirmation attached, requesting an immediate refund

Timeline: when your cancellation takes effect

Understanding the timeline for your cancellation protects you from paying for services you no longer use. Performance Golf's cancellation process follows a clear sequence that respects your rights while allowing the company reasonable processing time.

If you cancel during your billing cycle, your access continues until the end of that period (typically 30 or 365 days, depending on your plan). You will not be charged again after that date. If you cancel during a trial period, your access is typically terminated immediately and no charge is applied. Annual plans cancelled early may incur early termination fees depending on Performance Golf's terms; however, under the Consumer Guarantees Act, unreasonable penalty clauses may not be enforceable.

Yafee recommends cancelling at least 5 days before your next billing date to ensure the request is processed in time. This buffer gives Performance Golf's system time to process your cancellation and prevents accidental double charges.

Refunds: what you can expect

Your right to a refund from Performance Golf depends on the type of service and the circumstances of your cancellation. New Zealand consumer law provides clear rules about refunds that override Performance Golf's standard policy if the law is more favourable to you.

Digital subscriptions and programs

Monthly subscriptions are generally non-refundable after the trial period expires, unless you can demonstrate the service failed to meet the description or quality standards promised. If Performance Golf's coaching library is incomplete, the platform crashes regularly or the content is fundamentally different from what was advertised, the Consumer Guarantees Act entitles you to a refund even if the company's terms say otherwise.

Annual subscriptions purchased as a single payment may be refundable within a limited window (often 30 to 60 days from purchase). Check your confirmation email for the refund deadline. If you are still within this window when you cancel, request a refund for the unused portion of your annual plan. Yafee advises calculating this amount as the total annual fee minus the number of days already used, divided by the number of days in a year.

Physical products

Performance Golf offers a 365-day return window on physical golf clubs and training aids. This means you can request a refund or replacement for any physical product within one year of purchase, regardless of whether you have used it. The product must be in reasonable condition (normal wear and tear is acceptable), and you must initiate the return process within the 365-day window.

To request a refund for physical products, contact Performance Golf's returns department at the McHenry, Illinois address listed in their Terms of Service and Return Policy. Do not send returns to the Fort Lauderdale, Florida corporate headquarters, as this address is not authorised for returns and your package may be lost or delayed. Include your order number, receipt and a brief description of the reason for return in your package.

Refund processing times

Once Performance Golf receives your refund request, allow 10 to 15 business days for processing. Digital refunds (to credit card or PayPal) typically appear within 5 to 10 business days after approval. Physical product refunds may take longer if the company must inspect the item upon receipt. Track your refund status by emailing Performance Golf's support team with your order and refund request reference number.

Common mistakes to avoid when cancelling

Cancelling your Performance Golf subscription is straightforward if you follow the correct process, and most consumers complete it without complications. However, a few common pitfalls can delay your cancellation or leave you vulnerable to continued charges.

Mistake 1: assuming deletion equals cancellation

Deleting the Performance Golf app from your phone does not cancel your subscription. The app is merely a front end; your subscription remains active on Performance Golf's servers and will continue to renew on your billing date. You must log back into your account online, navigate to the subscription settings and click cancel. Only this action will stop future charges.

Mistake 2: not requesting written confirmation

If Performance Golf's system does not automatically send you a cancellation confirmation email, contact the support team and request one in writing. Verbal confirmation or a chat message from a customer service agent is not sufficient if a dispute arises. Written confirmation creates a record that can be provided to your bank or the Commerce Commission if Performance Golf claims it received no cancellation request.

Mistake 3: cancelling too late in your billing cycle

If you cancel on the 28th of a month and your subscription renews on the 1st of the following month, your cancellation request may not process in time. Your account may be charged before the cancellation takes effect, requiring you to request a refund. Cancel at least 5 business days before your renewal date to provide a safety margin.

Mistake 4: ignoring unexpected charges

If you receive a charge from Performance Golf after submitting a cancellation request, contact your bank immediately and file a dispute. Do not ignore the charge in the hope it resolves itself. Simultaneously, email Performance Golf with your cancellation confirmation and demand a refund. This dual approach ensures both your financial institution and the company are aware of the problem and pressures Performance Golf to resolve it quickly.

After cancellation: what happens next

Once your Performance Golf subscription is cancelled, several things occur automatically, and you may have options for reclaiming data or services. Staying informed about the post-cancellation period protects your interests and allows you to pivot to alternative coaching platforms smoothly.

Access to coaching content

Your access to Performance Golf's coaching library and training content ends on your cancellation date or at the end of your current billing period, whichever is later. If you purchased one-time digital programs (such as the Pure Impact Program), you typically retain lifetime access to that content even after your subscription is cancelled, provided you purchased it as a standalone product. Check your confirmation email to clarify whether your digital purchase is subscription-dependent or a permanent license.

Data and account recovery

Performance Golf stores your training history, swing analysis videos and progress data in your account. Before you cancel, download any videos or data you wish to keep, as the company may delete your account information 30 to 90 days after cancellation. Request a data export from the account settings or contact support if the option is not visible.

Re-subscription and trial eligibility

If you cancel and later decide to rejoin Performance Golf, the company may or may not offer you a new trial period. Some platforms allow multiple trial periods over time, while others limit you to one trial per email address. Before you cancel, clarify this policy with Performance Golf's support team so you understand the cost of re-joining.

Common questions about your cancellation

Can Performance Golf charge me a cancellation fee

No. New Zealand consumer law prohibits companies from charging a cancellation fee unless the fee is reasonable and clearly disclosed before you purchase. Performance Golf cannot impose an arbitrary penalty for cancelling a subscription, and the Commerce Commission will uphold your complaint if the company attempts to do so. If your contract includes a termination fee, the fee must be proportionate to the company's actual loss and not punitive.

What if i cancel during a trial period

Cancelling during a trial period (before your first paid charge) is always free and results in zero charges. Your access to the trial ends immediately or at the end of the trial window, depending on when you submit the cancellation request. Consequently, cancel as early as possible during the trial if you know you will not subscribe.

How do i cancel if i have a physical product order in progress

If you have ordered physical golf clubs or training aids from Performance Golf and your order is still being processed, contact the customer service team immediately and request cancellation of the order. If the item has already shipped, you will need to refuse delivery or initiate a return under the 365-day return policy. Do not accept delivery if you wish to cancel; this simplifies the refund process.

Pricing comparison: Performance Golf vs alternatives

Before you cancel Performance Golf entirely, Yafee recommends considering whether an alternative coaching platform might serve your needs at a lower cost or with greater flexibility. The following table compares Performance Golf's pricing and features with similar platforms available to New Zealand golfers.

Where to send your Performance Golf cancellation and returns

If you choose to cancel your Performance Golf subscription by post or send a physical product return, use only the official address designated for cancellations and returns. Yafee strongly advises using this address because sending correspondence to the wrong location may result in delayed processing or lost correspondence.

Official cancellation and returns address

Performance Golf
McHenry, Illinois
United States

Do not send cancellation requests or returns to the Fort Lauderdale, Florida address, which is the corporate headquarters and is not staffed to handle customer requests. Using the wrong address will delay your cancellation by weeks and may result in additional charges while your request is re-routed internally.

When mailing a cancellation letter or return, include your full name, email address, account number (if available) and the reason for cancellation or return. Send your letter via registered mail so you can confirm delivery and obtain proof. Keep a copy of everything you post and the postage receipt for your records.

Email and digital contact

For faster processing, cancel via your Performance Golf account dashboard or email Performance Golf's support team directly. Email cancellation typically receives acknowledgement within 5 to 10 business days and creates an immediate paper trail. Include your account email, plan name and desired cancellation date in the subject line for clarity.

Escalating your cancellation complaint

If Performance Golf refuses to cancel your subscription, continues charging you after cancellation or denies your refund request, escalate your complaint to the Commerce Commission. The Commission is New Zealand's regulatory authority for consumer protection and will investigate your complaint at no cost.

Filing a complaint with the commerce commission

1. Visit commerce.govt.nz and navigate to the complaints section
2. Gather your evidence: cancellation emails, payment records, refund requests and any correspondence with Performance Golf
3. Complete the online complaint form with detailed descriptions of what occurred and the outcome you seek
4. Submit your complaint; the Commission will contact Performance Golf and request a response
5. The Commission will investigate and may order Performance Golf to refund you or take corrective action

The Commerce Commission typically resolves complaints within 30 to 60 days, though complex cases may take longer. Keep your complaint focused on facts, dates and specific breaches of the Consumer Guarantees Act. Yafee has helped thousands of consumers cancel problematic subscriptions by ensuring they document every interaction and escalate appropriately when companies ignore legitimate requests.

Final steps: your cancellation checklist

Before you consider your cancellation complete, work through the following checklist to ensure you have protected yourself and created a record of your request.

1. Screenshot your cancellation confirmation from the Performance Golf dashboard or email
2. Note the exact date you submitted your cancellation request
3. Note the expected end date of your subscription access (renewal date or trial end date)
4. Create a folder or file on your device and save all cancellation-related emails and screenshots
5. Set a calendar reminder for 2 days after your renewal date to check your bank statement
6. Confirm no charge from Performance Golf appears on your next billing date
7. If a charge does appear, contact your bank immediately and provide your cancellation confirmation email
8. Keep your cancellation confirmation and correspondence for at least 12 months

Summary: cancelling Performance Golf with confidence

Cancelling your Performance Golf subscription is a straightforward process when you follow the correct steps and understand your rights under New Zealand consumer law. The Consumer Guarantees Act protects you throughout the cancellation and refund process, overriding any unfavourable terms in Performance Golf's contract.

Remember to submit your cancellation request at least 5 business days before your renewal date, request written confirmation, and verify no charges appear after your cancellation date. If Performance Golf ignores your cancellation or continues charging you, the Commerce Commission will enforce your rights at no cost.

Yafee specialises in helping New Zealand consumers navigate subscription cancellations and refund disputes. Whether you are cancelling Performance Golf or another online service, our guides provide the legal framework and practical steps you need to protect your money and your rights. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and escalate complaints to regulators when companies refuse to cooperate. Visit Yafee.com today to access our full library of cancellation guides and consumer protection resources, tailored specifically for New Zealand law.