How to cancel Performance Golf and stop recurring charges in the philippines

What Performance Golf is and why you might want to cancel

Performance Golf is a golf training subscription platform that delivers coaching videos, swing analysis tools, and fitness routines to members in the Philippines and beyond. You pay either ₱833.33 per month or ₱10,000.00 per year for access to exclusive PGA-backed instructional content and a members-only community capped at 100 active users. This is a streaming membership service, not a purchase of physical golf equipment or one-time lessons.

The critical detail many subscribers overlook: your membership renews automatically each billing cycle unless you proactively cancel it yourself. If you do not cancel before your next renewal date, your payment method charges again under identical terms, and the cycle repeats indefinitely. That recurring structure is legal, but the company must make cancellation straightforward and transparent. At Yafee, we help consumers understand exactly when and how to break these recurring charges.

How the subscription service actually functions

When you join Performance Golf, you gain access to a member portal with coaching-style video libraries and swing analysis features. Billing happens automatically: if you subscribed via the web, charges hit your payment method on the same date each month or year. If you signed up through Apple App Store or Google Play, your subscription renews through their billing systems, and cancelling the app alone does not stop those charges. Many users discover this the hard way when they attempt to cancel in the app but charges continue.

Consequently, your cancellation method matters. Web subscriptions require cancellation through Performance Golf's website or by contacting their customer care team directly. App-based subscriptions require you to cancel through Apple or Google's subscription management tools, not through the app itself.

Support availability and contact details for philippine members

Performance Golf operates from the United States with customer support available Monday through Friday, 9:00 AM to 5:00 PM EST. For you in the Philippines, that typically means late evening or very early morning contact windows, creating real friction when you need urgent assistance. The company offers no Philippine-specific support, no local language options, and no integration with GCash or Maya.

All billing displays in Philippine pesos on their pricing page, but support communication occurs only in English via email ([email protected]) or their US phone line (1-800-523-5760). Response times frequently stretch to several days due to time zone delays. This is why Yafee recommends documenting all cancellation attempts in writing and retaining copies of confirmation emails for your protection.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices, deceptive advertising, and refusal to honour cancellation requests.

Legal framework governing recurring subscriptions

Under RA 7394, any company that bills you repeatedly must provide clear, upfront disclosure of all charges, renewal terms, and cancellation procedures. Performance Golf must make cancellation as easy as signup. If their process is opaque, buried in menus, or deliberately slow to process, that violates your rights as a consumer under Philippine law.

Furthermore, you have the statutory right to dispute unauthorised charges on your credit card or debit card. If you cancel and Performance Golf bills you afterward, you can file a chargeback with your bank or card issuer. You can simultaneously file a complaint with the Department of Trade and Industry (DTI). The law explicitly protects you from predatory renewal practices.

Your legal position if cancellation is refused or charges continue

Document every step of your cancellation attempt: confirmation emails, screenshots showing your cancellation request within the account portal, bank statements showing charges that posted after your cancellation date, and any correspondence with their support team. If Performance Golf refuses to cancel or continues billing you after you have cancelled, you possess legal grounds to dispute those charges and escalate to the DTI.

The Department of Trade and Industry Consumer Protection Group accepts formal complaints online at www.dti.gov.ph or via their hotline at 1-885-SAFE DTI (1-885-7233 3884). File your complaint naming Performance Golf, the charge amounts, the dates of unauthorised billing, and proof of your cancellation request. The DTI has enforcement authority to compel refunds and levy fines against companies that ignore consumer protection laws.

Pricing and billing cycle overview

Understanding the exact cost structure helps you assess whether cancellation is your best choice.

Both plans renew automatically unless you cancel. The annual plan offers no discount compared to monthly billing, so both cost the same in the long run. Nevertheless, if you cancel the annual plan before your renewal date, you forfeit the unused portion of your payment (see Refund Policy below).

Three ways to cancel Performance Golf

Your cancellation method determines how quickly the company processes your request and how much proof you retain.

Method one: cancel via email to customer care

Email is the slowest but most documented route. Yafee recommends this method if you want a clear paper trail for dispute purposes.

1. Compose a new email to [email protected] with the subject line "Cancellation request for Performance Golf account"
2. Include your full name, email address associated with the account, account ID (if you have it), and the current billing method last four digits
3. Write clearly: "I request immediate cancellation of my Performance Golf subscription effective today. Please confirm cancellation in writing and provide the date your records show cancellation was processed."
4. Send the email and retain a copy for your records
5. Allow 3 to 5 business days for a response; if you hear nothing, resend the email with a note stating "Resend - first request sent [date]"
6. Once you receive cancellation confirmation, retain that email indefinitely and monitor your payment method for any further charges

Method two: cancel through the Performance Golf member portal

If you subscribed via the Performance Golf website (not via an app store), you can cancel directly in your account settings. This is faster but offers less documentation than email.

1. Log into your Performance Golf account on their website
2. Navigate to "Account settings" or "Billing settings" (exact label varies)
3. Locate the "Subscription" or "Membership" section
4. Select "Cancel subscription" or "End membership"
5. Complete any confirmation steps or surveys the system prompts you to fill
6. Screenshot the final confirmation screen showing your cancellation is processed
7. Save that screenshot and any confirmation email the system sends to your registered email address

In accordance with RA 7394, Performance Golf must display cancellation in their portal with equal prominence to signup. If you cannot find a cancellation option after logging in, the company may be deliberately obscuring it-document this and escalate to the DTI.

Method three: cancel through apple app store or google play (if applicable)

If you subscribed via an app, you must cancel through the respective app store's subscription management system, not through the Performance Golf app itself.

1. For Apple App Store:
   • On iPhone or iPad, open the Settings app
   • Tap your name at the top, then select "Subscription"
   • Find "Performance Golf" in the list and tap it
   • Select "Cancel subscription"
   • Confirm the cancellation; Apple will send you a confirmation email
   • Retain that email as proof
2. For Google Play:
   • Open the Google Play app on your Android device
   • Tap your profile icon in the top right corner
   • Select "Payments and subscriptions", then "Subscriptions"
   • Tap "Performance Golf"
   • Select "Cancel subscription" and confirm
   • Google will send a confirmation email; save this for your records

Cancellations through app stores typically take effect at the end of your current billing cycle, not immediately. You retain access until that date, then the subscription expires automatically. This is distinct from web-based cancellations, which may terminate access immediately.

Timeline and what happens after you cancel

Understanding the cancellation timeline prevents confusion and helps you monitor for billing errors.

Immediate aftermath of cancellation

Once you submit your cancellation request, Performance Golf processes it within 24 to 48 hours during business days (Monday through Friday, their time). You retain account access during this processing window. Cancellation confirmation arrives via email to your registered address. At Yafee, we advise checking your email (including spam folders) within 48 hours of cancellation to ensure you receive this confirmation.

What happens to your account after the cancellation window closes

Your account access terminates on the date the company specifies in the cancellation confirmation email. Any downloads, saved swing analysis data, or community posts you created remain in Performance Golf's systems, but you can no longer log in or access member features. You receive no refund for the current billing period unless you cancelled within a statutory cooling-off window (see Refund Policy below).

Monitoring for unauthorised charges after cancellation

Check your payment method statement 5 to 7 days after your cancellation date to confirm no further charges appear. If Performance Golf bills you after the cancellation confirmation date, that charge is unauthorised. Contact your bank immediately to dispute it and file a chargeback claim. Simultaneously, file a complaint with the DTI naming Performance Golf and providing proof of your cancellation request and the unauthorised charge.

Refund policy and what you can recover

Performance Golf's refund eligibility depends on when you cancel and whether you subscribed via the company directly or through an app store.

Refund eligibility for direct (web) subscriptions

If you subscribed via the Performance Golf website, you have a 14-day cooling-off period from the date of signup during which you can cancel and request a full refund. This aligns with consumer protection standards across most jurisdictions. After 14 days, you have cancelled your membership but forfeit any unused portion of the current billing cycle.

For example: if you pay ₱833.33 on January 1 for a monthly membership and cancel on January 25, you lose the ₱577.36 attributable to the unused portion of January (26 to 31). Performance Golf typically does not refund pro-rata amounts unless you cancel within the 14-day window or the company has failed to deliver the service or breached their terms.

Refund eligibility for app store subscriptions

Apple and Google Play operate their own refund policies, independent of Performance Golf's policies. Apple offers a 14-day refund window from the date of purchase if you request a refund through your Account Settings or by contacting Apple Support directly. Google Play offers a 48-hour refund window from the date of subscription purchase.

To request a refund through Apple App Store: open Settings, tap your name, select "Subscriptions", find "Performance Golf", and tap "Report a problem". To request a refund through Google Play: open the Google Play app, navigate to your Subscriptions, find "Performance Golf", and select "Report a problem".

Disputing unauthorised charges after cancellation

If Performance Golf charges you after your cancellation confirmation date, that charge is unauthorised and you can dispute it. Contact your bank or card issuer within 60 days of the charge and request a chargeback. Provide the bank with your cancellation confirmation email and any proof that you requested cancellation. The bank will investigate and typically refund the amount within 10 to 20 business days. Furthermore, file a parallel complaint with the DTI to create an official record and compel the company to cease unauthorised billing.

Common mistakes that delay or prevent cancellation

Most cancellation failures stem from avoidable procedural errors-catching these early saves time and frustration.

Mistake one: cancelling through the app instead of the account portal or app store

Deleting the Performance Golf app from your phone does not cancel your subscription. Many users make this error and then wonder why charges appear weeks later. If you subscribed through Apple App Store or Google Play, you must cancel through those platforms' subscription management tools. If you subscribed via the web, you must cancel through the Performance Golf website or contact support directly. Do not rely on the app itself to handle cancellation.

Mistake two: failing to retain cancellation confirmation

Screenshots and emails are your legal proof. If Performance Golf later claims they never received your cancellation request, your confirmation email or portal screenshot refutes that claim. Consequently, save every piece of documentation: the cancellation confirmation email, screenshots of the account showing cancellation status, and any bank statements proving no charges occurred after cancellation. Store these in a dedicated folder or cloud service for easy retrieval if you need to dispute charges later.

Mistake three: not checking your bank statement after cancellation

Cancellation errors happen. Performance Golf's billing system may malfunction, or a staff member may fail to process your request. The only way to catch this quickly is to review your bank or credit card statement 5 to 7 days after your cancellation date. If an unexpected charge appears, dispute it immediately. The longer you wait, the harder it becomes to prove the charge was unauthorised.

Mistake four: submitting multiple cancellation requests without waiting for confirmation

If you email [email protected] and receive no reply within 48 hours, your instinct may be to email again. Nevertheless, submitting three or four cancellation emails in quick succession can actually confuse their system or trigger manual review delays. Instead, send one clear, professional cancellation email. If you hear nothing within 48 business hours, send one follow-up email with a note stating "Resend - original request sent on [date]. Please confirm receipt and processing." This approach is methodical and creates a clear escalation trail if you need to file a DTI complaint.

Cancellation checklist and post-cancellation verification

Use this checklist to confirm you have successfully cancelled and protected yourself from future disputes.

How yafee can help you manage subscriptions and cancellations

Cancelling streaming subscriptions and recurring memberships involves navigating overlapping consumer protections, billing systems, and company policies. At Yafee, we specialise in helping Philippine consumers decode these systems and enforce their rights. Our platform consolidates cancellation guidance for hundreds of services, including Performance Golf, so you understand exactly what steps to take, what documentation to retain, and how to escalate if the company refuses to honour your request.

Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and file successful complaints with the DTI. We translate contract law and consumer protection regulations into plain, actionable procedures. Whether you are cancelling Performance Golf today or managing a portfolio of recurring subscriptions, Yafee provides the clarity and confidence you need.

Visit Yafee.com to access our full library of cancellation guides tailored to Philippine law and to learn more about your consumer rights under RA 7394.

Cancellation addresses and contact information for Performance Golf

Retain these details for reference when submitting your cancellation request or filing escalation claims.

Email support: [email protected]

Phone support (US-based): 1-800-523-5760 (Monday to Friday, 9:00 AM to 5:00 PM EST)

Mailing address for certified mail cancellation (Customer Care office): Performance Golf Customer Care, Florida office address available upon request from [email protected]

Physical product returns (if applicable): Corporate Disk Company, Illinois address available upon request from [email protected]

Philippine regulatory escalation: Department of Trade and Industry (DTI) Consumer Protection Group - file complaints online at www.dti.gov.ph or call 1-885-SAFE DTI (1-885-7233 3884)

Bank chargeback dispute: Contact your card issuer's customer service line (details on back of your card) to dispute unauthorised charges and initiate a chargeback claim

Cancelling Performance Golf is straightforward when you follow the legal framework and procedures outlined in this guide. Document every step, retain proof of cancellation, and monitor your bank statement for unauthorised charges. If Performance Golf refuses to cancel or continues billing you, you have clear legal recourse under Philippine law. Yafee empowers you to exercise these rights with confidence and recover your money if the company breaches them.