How to cancel Performance Golf and protect your refund in canada

What is Performance Golf

Performance Golf is a golf equipment and coaching platform that delivers clubs, training aids, digital coaching content, and membership subscriptions through its website and mobile application. The company advertises a 365-day return and refund policy for physical products and operates several membership tiers, including Scratch Club and VIP Coaching subscriptions. You may purchase trial subscriptions, one-time training packages, or recurring membership plans; each carries different cancellation terms and refund eligibility rules.

Understanding your account type with Performance Golf is essential before you initiate cancellation. Yafee specializes in helping Canadian consumers navigate confusing refund policies and prevent unwanted recurring charges. Our team has assisted thousands of members in securing refunds and stopping unauthorized billing, and we are here to guide you through the cancellation process with legal precision and confidence.

Why you might want to cancel Performance Golf

You may decide to cancel for several legitimate reasons: the membership no longer aligns with your training objectives, you prefer instruction from a local coach, the app lacks essential features, or you are consolidating expenses. Cancelling promptly prevents future charges and preserves your right to claim a refund under Performance Golf's stated 365-day policy.

Common scenarios for cancellation

• Trial subscription auto-renewal: You enrolled in a free or discounted trial but did not cancel before the trial period expired, and Performance Golf has now charged you the full membership rate.
• Annual plan renewal: Your annual membership is approaching its renewal date, and you want to prevent the next charge from processing.
• Unsatisfactory coaching or content: The digital coaching materials or training videos do not match the advertised quality or your expectations.
• Technical access issues: You cannot access the app consistently, or your account is not functioning as advertised.
• Duplicate or unauthorized charges: Performance Golf has charged you multiple times or billed you for subscriptions you did not authorize.

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Your consumer rights in canada

Canadian consumer protection law is your strongest legal tool when Performance Golf refuses to cancel or disputes a refund claim. Understanding your statutory rights empowers you to enforce them effectively.

Federal and provincial consumer protections

Under the Competition Act and provincial consumer protection legislation (Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and equivalent statutes in other provinces), you hold the right to:

• Cancel a subscription within the statutory cooling-off period if Performance Golf failed to provide clear, transparent terms and conditions before charging your payment method.
• Receive a full refund for goods or services that do not match the company's advertising or are defective.
• Dispute unauthorized charges with your credit card issuer or financial institution.
• Escalate complaints to your provincial consumer protection office if Performance Golf does not respond or refuses to issue a refund within 30 days of your request.

If Performance Golf charges you after you submit a cancellation request, or if the company refuses to honour its advertised 365-day refund window, you must document all evidence (emails, screenshots, transaction records) and file a formal complaint with your provincial consumer authority. Most provinces operate dedicated consumer protection agencies that investigate complaints and can compel refunds on your behalf.

Your legal position

Under Canadian consumer protection law, you are protected from unauthorized recurring charges. If Performance Golf debits your account after you cancel, that charge may constitute a violation of the Competition Act or your provincial consumer protection statute. You have the right to request a refund from your bank or credit card company independently of Performance Golf's response, and you can file a complaint with your provincial regulator without paying a fee.

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Cancellation methods for Performance Golf

Performance Golf offers multiple cancellation pathways, each with different processing times and effectiveness levels. Select the method that matches your account type and the urgency of your situation.

Cancel through the web portal

The quickest cancellation route is through your Performance Golf account dashboard on the company's website. This method leaves a digital record and typically processes within one business day.

1. Log in to your Performance Golf account at the company's website using your email and password.
2. Navigate to the Account Settings or Subscription Management section (typically found under "My Account" or "Membership").
3. Locate your active subscription and select the "Cancel Subscription" or "End Membership" button.
4. Performance Golf may display a retention offer or ask you to confirm your reason for cancellation. Complete this form honestly.
5. Confirm the cancellation. The company will send a confirmation email to your registered address within 24 hours.
6. Retain this confirmation email as proof of your cancellation request for at least one year.

Cancel by email

If you cannot access your account or prefer written documentation, email cancellation is an effective alternative. Send your message to Performance Golf's customer care team with clear subject line and supporting details.

1. Compose a new email to Performance Golf's customer care address (typically [email protected] or listed on the company website).
2. Use the subject line: "Subscription Cancellation Request [Your Full Name] [Your Account Email]".
3. Include the following information in the body:
   • Your full name as it appears on the account.
   • Your registered email address with Performance Golf.
   • Your membership or subscription plan name (for example, "Scratch Club Monthly" or "VIP Coaching Annual").
   • The effective cancellation date you request (for example, "immediately" or "at the end of the current billing cycle").
   • A request for written confirmation of cancellation within 48 hours.
4. Send the email from the address registered with Performance Golf.
5. Save a copy of your sent email and the confirmation response for your records.

Cancel by certified mail

For the strongest legal protection, especially if Performance Golf ignores email or web portal requests, send a certified cancellation notice by mail. This method creates an irrefutable record of your cancellation date and intent.

1. Obtain certified mail with return receipt (Canada Post "Signature Confirmation" service) from your local post office.
2. Address your letter to: Performance Golf Customer Care, Fort Lauderdale address (confirm current address on the company website before mailing).
3. Include the following content in a clear, single-page letter:
   • Today's date.
   • Your full name, registered email, and phone number.
   • Your subscription plan name and account identifier.
   • A clear statement: "I hereby cancel my subscription to [plan name] effective immediately. Please process this cancellation and issue a refund for any unearned charges in accordance with your stated 365-day refund policy and applicable Canadian consumer protection law."
   • A request for written confirmation by email within 5 business days.
4. Sign and date the letter.
5. Retain the Canada Post tracking number and return receipt as proof of delivery.

Cancel by phone

If you prefer direct communication, calling Performance Golf's customer service team allows you to cancel and ask questions in real time. Always request confirmation by email following any phone cancellation.

1. Locate Performance Golf's phone number on the company website (typically in the Contact or Support section).
2. Call during business hours and clearly state: "I want to cancel my subscription [plan name] immediately."
3. Provide your account email and full name.
4. Ask the representative for their name, the date and time of the call, and a confirmation number.
5. Request that they send a cancellation confirmation email to your registered address within 24 hours.
6. If they refuse or delay, inform them you will follow up with written notice via certified mail and a complaint to your provincial consumer protection office.

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Refund eligibility and Performance golf's 365-day policy

Performance Golf advertises a 365-day return and refund policy for physical products, but the company applies different rules to digital memberships and coaching subscriptions. Understanding which refund timeline applies to your purchase protects you from losing money unnecessarily.

Physical products and equipment

If you purchased golf clubs, training aids, or other tangible goods, you have the right to return them within 365 days of purchase for a full refund under Performance Golf's stated policy. You must initiate the return request through the company's website, pay for return shipping (unless the product is defective), and await reimbursement once Performance Golf receives and inspects the item.

Membership subscriptions and digital coaching

Membership subscriptions and digital coaching content are governed by different rules. Canadian consumer protection law permits you to cancel a monthly membership immediately and receive a pro-rata refund for unused time if you cancel before the next billing cycle. However, Performance Golf may enforce a non-refundable policy for annual or prepaid membership plans unless the service is defective or misrepresented.

Refund timeline and processing

Once you submit a valid cancellation request, Performance Golf must stop charging your payment method within one billing cycle (typically within 30 days). Refunds for prepaid subscriptions may take 5 to 10 business days to appear in your account after the company processes the cancellation. If Performance Golf has not refunded you within 30 days of cancellation, contact your bank or credit card issuer immediately and file a chargeback claim.

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Pricing and membership plans for Performance Golf

Performance Golf offers several subscription tiers with different costs, features, and cancellation terms. Review this table to identify your plan type and understand the refund implications of cancellation.

Yafee advises all subscribers to note their renewal date in a calendar app and set a reminder three days before renewal. This simple step prevents unwanted charges and ensures you have time to cancel if your circumstances change.

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Common mistakes when cancelling Performance Golf

Cancelling a subscription often feels confusing, but avoiding these common errors will protect your money and strengthen your legal position if Performance Golf disputes your refund claim.

Mistake 1: assuming your cancellation is complete without confirmation

Many subscribers believe they have cancelled because they clicked a button or sent an email, but no confirmation arrives. Performance Golf may process your cancellation slowly or not at all if your request lacks clarity. Always wait for written confirmation (email or certified mail receipt) before considering yourself cancelled. If you do not receive confirmation within 48 hours of a web portal cancellation or 5 business days of an email request, follow up immediately with a second request via certified mail.

Mistake 2: cancelling mid-cycle and expecting an immediate refund

Cancelling on day 15 of a 30-day billing cycle does not always trigger an automatic refund. Performance Golf may apply a "non-refundable" policy to certain plans, or the company may process refunds only at the end of the current cycle. Review your plan type in the table above and contact Yafee customer support or Performance Golf directly if you are unsure whether you qualify for a pro-rata refund.

Mistake 3: relying on app notifications instead of email confirmation

Push notifications and in-app messages are not reliable proof of cancellation. Performance Golf's app may display a "cancellation pending" message that never completes. Insist on receiving a confirmation email to your registered address. If the company refuses, escalate to certified mail immediately.

Mistake 4: failing to document your cancellation request

Screenshots, email confirmations, certified mail tracking numbers, and call logs are your evidence if a dispute arises. Without documentation, Performance Golf can claim it never received your cancellation request. Save all communications in a dedicated email folder or printed file.

Mistake 5: giving up after one cancellation attempt

If Performance Golf ignores your first cancellation request via email or web portal, do not assume the request failed silently. Instead, send a second request via certified mail within 5 business days. This escalation demonstrates to any regulator or court that you made a good-faith effort to cancel and that Performance Golf was unresponsive.

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What to do after cancellation

Your work is not finished once Performance Golf confirms your cancellation. Monitor your account and payment method for the next 60 days to ensure the company honours your request and stops charging you.

Monitor your bank statement

Check your credit card or bank statement every five to seven days for 60 days after your cancellation. If Performance Golf charges you after your cancellation date, contact your bank immediately and request a chargeback or dispute. Most financial institutions will reverse unauthorized charges within 10 business days if you provide proof of your cancellation request.

Request written confirmation of cancellation

If Performance Golf has not sent you a confirmation email within 48 hours, send a follow-up email requesting written proof of cancellation. Include your original cancellation request date and ask the company to confirm the exact date your subscription ended and whether a refund was applied.

File a complaint if charges continue

If Performance Golf charges you more than once after your cancellation date, or if the company refuses to issue a refund for pre-paid unused time, file a formal complaint with your provincial consumer protection office. Yafee can assist you in preparing your complaint letter and gathering supporting evidence. Your provincial regulator (for example, Service Alberta, Consumer Protection Ontario, or the British Columbia Office of the Ombudsperson) can investigate and compel Performance Golf to refund unauthorized charges.

Dispute the charge with your financial institution

If Performance Golf has not issued a refund within 30 days of your cancellation request, initiate a dispute with your credit card issuer or bank. Provide your cancellation confirmation and evidence that Performance Golf continued to charge you after your cancellation date. Most financial institutions will reverse the charge within 10 to 15 business days and may return it to you while they investigate.

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When to escalate and file a formal complaint

If Performance Golf ignores your cancellation requests or refuses to refund you after 30 days, escalate your complaint to your provincial consumer protection authority. This step is free, and most provinces will investigate on your behalf.

Contact your provincial consumer protection office

Each province in Canada operates a consumer protection agency responsible for investigating billing disputes and enforcing consumer rights. File your complaint within one year of the disputed charge. Include copies of your cancellation request, confirmation emails (or lack thereof), bank statements showing unauthorized charges, and any communications with Performance Golf regarding your refund.

Initiate a chargeback with your bank

If your provincial consumer authority does not resolve your dispute within 60 days, or if you need immediate relief, contact your bank or credit card issuer and request a chargeback. A chargeback is a dispute mechanism that reverses unauthorized charges from your account while your financial institution investigates. Provide your cancellation confirmation and proof that Performance Golf continued to bill you after you cancelled. Your bank will reverse most unauthorized charges within 15 business days.

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Comparison: keep or cancel Performance Golf

Before you finalize your cancellation, review this table to weigh the benefits and drawbacks of your membership plan. Your decision may change based on the cost, available features, and your training objectives.

Yafee recommends cancelling if you have not used your membership in the past 30 days or if the monthly cost exceeds your current training budget. The savings from cancellation will typically exceed any future value you might derive from the platform.

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Contact information for Performance Golf

Send your certified mail cancellation notice to the following address. Confirm that this address is current on the Performance Golf website before mailing, as the company may have updated its office location.

Performance Golf Customer Care
Fort Lauderdale, Florida, USA
(Verify current mailing address on performancegolf.com before sending certified mail)

Email: [email protected] (or check the company website for the current customer care email address)

Phone: (Check the Performance Golf website for current phone number)

Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions, recover refunds, and enforce their consumer protection rights. If Performance Golf refuses to cancel your subscription or disputes your refund claim, contact Yafee today for a free consultation on your legal options. Our team at Yafee will guide you through every step of the escalation process and ensure you recover the money you are owed under Canadian consumer protection law. Yafee specializes in subscription disputes and will not charge you unless we recover your refund on your behalf.