How to cancel your Performance Golf membership and reclaim your money

Why you might want to cancel Performance Golf

Your circumstances evolve. Perhaps you've relocated away from participating golf courses, or your membership no longer aligns with your budget. You may have found a local club offering superior value, or you simply aren't using your Performance Golf access frequently enough to justify the ongoing cost.

Whatever your reason, cancelling your Performance Golf membership is your entitlement as a UK consumer. Yafee recognises that subscriptions often feel difficult to exit, but they need not be. You deserve absolute clarity on how to end your membership, recover any overpaid funds, and proceed without unnecessary friction or delay.

This guide walks you through every step of cancelling Performance Golf in the United Kingdom. Yafee covers your legal rights, the fastest cancellation methods, refund timelines, and common pitfalls to avoid. By the end, you will know precisely what to do and what to expect from Performance Golf's customer support team.

Understanding your consumer rights under UK law

You hold powerful legal protections when cancelling a subscription service in the United Kingdom, and Yafee recommends you exercise them with confidence.

The consumer rights act 2015 and your protection

Performance Golf operates under the Consumer Rights Act 2015, which grants you explicit rights as a subscriber. Under this legislation, you have the right to cancel a distance contract (including online subscriptions) within 14 calendar days of purchase, provided you follow the correct procedure. This period is commonly called the "cooling-off period."

If you signed up to Performance Golf fewer than 14 days ago, you can cancel immediately with no penalty. Performance Golf must refund your payment in full within 14 days of receiving your cancellation notice. This applies to all payment methods, including debit cards, credit cards, and direct debits.

Your legal position: During the first 14 days, you need not provide a reason for cancellation. Performance Golf cannot charge you a fee or impose conditions on your withdrawal.

Cancellation rights after the 14-day cooling-off period

After 14 days, your cancellation rights depend on the terms you agreed to when you signed up. Most Performance Golf memberships operate on rolling monthly contracts or fixed annual terms. Your notice period will be specified in your membership agreement.

Yafee advises checking your original confirmation email or membership portal to find your specific contract terms. Look for phrases such as "30 days' notice required" or "notice period of one month." These statements tell you exactly when your cancellation becomes effective and whether you remain liable for payments during that period.

If Performance Golf's contract terms are unclear or unfairly weighted toward the company, the Consumer Rights Act 2015 protects you against unfair contract terms. You can escalate complaints to the Financial Conduct Authority (FCA) or Citizens Advice if the company refuses to cancel or process a refund.

Performance Golf membership pricing and contract types

Understanding your membership tier and cost is essential before you cancel, as it affects your notice period and refund eligibility.

Membership tiers and what you're paying for

Performance Golf offers several membership levels, each with different pricing and access rights. The table below outlines typical options available to UK members:

Your actual costs may differ. Log into your Performance Golf account or check your latest payment confirmation to verify your membership tier and renewal date. This information is critical when calculating your cancellation timeline and potential refund.

How to cancel your Performance Golf membership

Performance Golf provides multiple cancellation methods, and Yafee recommends you choose the route that creates the strongest audit trail for your records.

Step 1: contact customer support by email

Email is the most secure and trackable cancellation method. You create a written record that can be used as evidence if Performance Golf later disputes your cancellation date.

1. Send an email to [email protected] with the subject line "Cancellation of Performance Golf Membership"
2. Include the following information in the body:
   • Your full name exactly as it appears on your membership account
   • Your membership reference number (found on invoices or in your online account)
   • Your email address associated with the account
   • The date you wish the cancellation to take effect (if applicable)
   • A clear statement: "I request cancellation of my Performance Golf membership effective immediately" (or your preferred date)
3. Keep a copy of this email and the timestamp of when you sent it
4. Await confirmation of cancellation from Performance Golf within 5 working days

Step 2: telephone cancellation during business hours

If you prefer immediate confirmation, call Performance Golf's customer support team on 1-800-523-5760. They operate Monday to Friday, 9:00am to 5:00pm EST (which is 2:00pm to 10:00pm GMT in the United Kingdom).

1. Have your membership reference number and account details ready before you call
2. Request cancellation and note the name of the agent who assists you
3. Ask the agent to confirm your cancellation date and any refund entitlement in writing
4. Request a confirmation reference number for your cancellation
5. Send a follow-up email to [email protected] documenting what you discussed in the call, including the agent's name and date of the conversation

Yafee recommends recording the date, time, and agent name in your own records immediately after the call ends. If Performance Golf later claims no cancellation was processed, this record becomes your evidence.

Step 3: written postal cancellation

If you wish to cancel by post, send a written letter to Performance Golf's registered address. Although slower than email or telephone, postal cancellation creates a formal paper trail.

1. Write a letter on plain paper containing:
   • Your name, address, and membership reference number
   • Your account email address
   • A clear statement of cancellation intent: "I formally request cancellation of my Performance Golf membership"
   • The date you wish cancellation to take effect
   • Your contact details for confirmation
2. Sign and date the letter
3. Send it by Recorded Delivery to ensure proof of posting and delivery
4. Keep the Royal Mail receipt and your copy of the letter
5. Allow 5-10 working days for Performance Golf to respond with written confirmation

Note that Performance Golf's registered UK address is not provided in their standard communications. Yafee advises contacting [email protected] first to request the correct postal address before sending your cancellation letter.

Timeline and refund eligibility after cancellation

Understanding when your cancellation becomes effective and whether you are entitled to a refund depends on your membership type and notice period.

When your cancellation takes effect

Your membership ends on the date specified in your cancellation request, or 30-60 days after Performance Golf receives your notice (whichever is later, depending on your contract). If you cancel during your 14-day cooling-off period, your membership terminates immediately upon notice.

Performance Golf will confirm the cancellation effective date in their written response. If they do not provide this within 5 working days, send a follow-up email requesting explicit confirmation.

Refund timelines and payment methods

If you paid for annual membership or are owed a pro-rata refund, Performance Golf must process this within 14 days of your cancellation becoming effective. The refund is returned to your original payment method (credit card, debit card, or bank account).

If your refund does not arrive within 14 days, contact Performance Golf immediately and request a refund status update. Document all communications in case you need to escalate to the FCA.

What happens to your account and access after cancellation

Once your cancellation is effective, Performance Golf will disable your membership access and cease charging your payment method.

Immediate steps to protect yourself after cancellation

You deserve peace of mind once you've cancelled. Yafee recommends completing these protective steps:

1. Check your Performance Golf account online to confirm membership status shows as "cancelled"
2. Monitor your bank account or credit card for 30 days to ensure no further charges appear
3. If you set up automatic payments or direct debits, verify they have been stopped
4. Check your email for any renewal reminders or access confirmations after your cancellation date-these should not arrive
5. Save all cancellation confirmation emails and documents for your records

What to do if Performance Golf continues to charge you

If Performance Golf charges your account after your cancellation effective date, this is a breach of contract and consumer law. Take immediate action:

1. Contact Performance Golf's customer support and reference your original cancellation request
2. Request an immediate refund of the unauthorized charge and written confirmation
3. If Performance Golf refuses within 5 working days, file a formal complaint with the FCA Consumer Helpline (0800 111 6768) or Citizens Advice Consumer Service
4. If you paid by card, contact your bank and dispute the charge as unauthorized
5. Keep all evidence: cancellation email, confirmation from Performance Golf, bank statements showing the unauthorized charge

Common mistakes to avoid when cancelling

Cancellation need not be stressful if you sidestep these frequent errors. Many consumers cancel carelessly and later discover unexpected charges or lost refunds.

Mistake 1: assuming verbal cancellation is final

If you call Performance Golf and speak to a customer service agent, that conversation is not sufficient proof of cancellation. Always follow up with a written email confirming what you discussed. Performance Golf's staff may change, records may be lost, or the agent may have made an error. Your email creates an unambiguous record.

Mistake 2: missing your notice period deadline

If your contract requires 30 days' notice and you submit cancellation on day 28, your cancellation may not take effect until 30 days later. Check your contract terms and count carefully from the date Performance Golf receives your notice. Yafee advises submitting cancellation at least 5 days before your desired cancellation date to account for processing delays.

Mistake 3: failing to check your refund eligibility

Not all cancellations entitle you to a refund. Annual memberships cancelled mid-term are typically refunded on a pro-rata basis only. If you cancel on the last day of a billing cycle, you may forfeit any refund. Always request a refund calculation in writing when you cancel.

Mistake 4: not saving confirmation documentation

If Performance Golf later disputes your cancellation or claims you still owe money, your only evidence is your saved emails and confirmation reference numbers. Keep all correspondence in a dedicated folder for at least one year after cancellation.

Mistake 5: failing to confirm cancellation was processed

Do not assume your cancellation is complete until you receive written confirmation from Performance Golf. If you do not hear back within 5 working days, send a follow-up email asking for explicit confirmation of your cancellation date and refund status.

Escalation and dispute resolution if Performance Golf refuses to cancel

In rare cases, Performance Golf may dispute your cancellation request or claim you do not meet the conditions for refund.

Step 1: formal complaint to Performance Golf

Before escalating externally, submit a formal written complaint to Performance Golf. Email [email protected] with the subject line "Formal Complaint: Cancellation Dispute" and include:

• Your original cancellation request and the date you sent it
• A summary of Performance Golf's response (or lack thereof)
• The specific reason you believe Performance Golf has breached the Consumer Rights Act 2015
• A request for resolution within 14 days

Performance Golf must respond within 8 weeks under the Consumer Rights Act 2015. If they refuse or do not respond, proceed to step 2.

Step 2: escalation to the financial conduct authority or citizens advice

If Performance Golf does not resolve your complaint, contact the FCA Consumer Helpline on 0800 111 6768 or submit a complaint via their website (fca.org.uk). Alternatively, Citizens Advice Consumer Service can investigate on your behalf at citizensadvice.org.uk.

Provide both organisations with:

• Copies of all cancellation requests and Performance Golf's responses
• Proof of payment (bank statements or card transactions)
• Your membership reference number and account details
• A timeline of events with dates

The FCA or Citizens Advice can compel Performance Golf to cancel your membership and process a refund if the evidence supports your claim.

Comparing Performance Golf with alternative golf membership options

Before you cancel, consider whether an alternative membership might better suit your needs.

If your main concern is cost, monthly green fees may prove cheaper if you play fewer than 10 rounds per year. If flexibility matters most, pay-as-you-play removes all cancellation hassle. Yafee recommends calculating your annual rounds and comparing total cost before deciding to cancel.

Checklist before you submit your cancellation

Complete this checklist to ensure you do not miss critical steps:

• Locate your membership reference number (check your last invoice or log into your account)
• Note your membership tier and annual renewal date
• Check your membership agreement or original confirmation email for your notice period (30 or 60 days)
• Calculate your cancellation effective date by counting forward from today (or the date you will submit your notice)
• Determine whether you are entitled to a pro-rata refund based on the timing of your cancellation
• Prepare your cancellation email with all required information (name, membership number, email, desired cancellation date)
• Send your cancellation email to [email protected] and keep a copy of the sent message
• Note the date and time you sent your cancellation request
• Set a reminder to follow up with Performance Golf if you do not receive confirmation within 5 working days
• Monitor your bank account and email for 30 days after your cancellation effective date to confirm no further charges occur
• Save all correspondence with Performance Golf for at least one year

Summary and next steps

Cancelling your Performance Golf membership is straightforward when you understand your legal rights and follow the correct procedure. Under the Consumer Rights Act 2015, you have the right to cancel within 14 days with a full refund, and you can terminate your membership after that period by providing the notice period specified in your contract (typically 30 or 60 days).

Email [email protected] remains your strongest cancellation method because it creates an unambiguous written record. If Performance Golf refuses to cancel or delays your refund, escalate to the FCA or Citizens Advice, who have the authority to compel performance.

For three years, Yafee has helped thousands of consumers cancel gym and golf memberships by providing clear legal guidance and straightforward procedures. Whether you are leaving Performance Golf because of cost, relocation, or changing priorities, you deserve a frictionless exit. Yafee equips you with the knowledge and tools to cancel confidently and recover any money you are owed. If you have questions about your cancellation or need further guidance, contact Yafee at yafee.com for personalised support.