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Frequently asked questions
Cancel Performance Golf Scratch Club: Step-by-Step Guide
How to cancel Performance Golf Scratch Club in new zealand and protect your refund rights
What is Performance Golf Scratch Club
Performance Golf Scratch Club is a subscription service that delivers coaching access, swing training content, and digital tools designed to help you improve your golf technique and lower your scores. The platform offers video analysis, training modules, and direct support from golf professionals-all accessible through a web-based portal and mobile app.
How the membership works
The service operates on a flexible membership model: you can start with a 14-day trial, move to a monthly plan, or commit to an annual subscription. All memberships auto-renew unless you actively cancel through the support channels provided. The company clearly discloses renewal terms in their Terms of Service, which you should review before subscribing, especially the refund rules that vary by plan length.
Types of membership available
Your three main options are a risk-free 14-day trial (which converts to a paid plan if you do not cancel), a month-to-month subscription, and an annual plan. Each carries different cancellation and refund conditions. The trial period is designed to let you test the platform before committing to paid tiers. Monthly plans renew every 30 days, while annual plans lock in a longer commitment in exchange for extended refund protection.
Why you might want to cancel Performance Golf Scratch Club
Like any subscription, Performance Golf Scratch Club may no longer fit your budget, training goals, or lifestyle-and that is perfectly normal. Understanding your reasons for cancellation helps you decide whether to cancel outright or pause your membership temporarily.
Common reasons for cancellation
You might cancel because the training content does not match your skill level, you have achieved your improvement goals, you want to try a competing platform, or the monthly charge no longer aligns with your priorities. Some golfers also cancel when they realise they are not using the app or coaching features regularly enough to justify the cost. Others cancel because their swing issues have been resolved or because they prefer in-person coaching with a local pro instead.
The cost-benefit check
Before you cancel, ask yourself whether you are using the swing analysis tools at least twice a week. Is the coaching feedback helping you improve specific weaknesses? If the answer is no, cancellation makes sense. If you are on the fence, check your account usage history in the app-it often shows last login and feature access patterns. That data alone can clarify whether you are getting value. Yafee recommends doing this audit before you submit a cancellation request, so you have a clear justification if you need to dispute a charge later.
Your consumer rights in new zealand
New Zealand law gives you specific protections when you cancel a subscription service, and these rules apply to Performance Golf Scratch Club.
The consumer guarantees act and automatic renewals
Under the Consumer Guarantees Act 1993, any subscription service must make cancellation "as easy as purchase." This means Performance Golf cannot require you to phone during limited business hours, send a letter by post, or jump through unnecessary hoops. Email and phone cancellation (both of which the company offers) satisfy this legal standard. Yafee advises keeping copies of all cancellation correspondence-email confirmations, phone call dates, and reference numbers-because these records protect you if a charge appears after you have cancelled.
Additionally, if you are charged without clear consent to an auto-renewal, or if the company makes cancellation deliberately difficult, you have grounds to dispute the charge through your bank or financial regulator. The Consumer Guarantees Act places the burden on the service provider to prove you authorised each renewal.
Refund entitlements under consumer law
The company's refund policy (non-refundable monthly plans, 365-day refund window for annual plans) must not contradict your statutory rights. If you can show the service was not fit for purpose-for example, the swing analysis tool malfunctioned or promised coaching was never delivered-you may have a refund claim even outside their standard window. The Commerce Commission (comcom.govt.nz) is your escalation point if the company refuses a legitimate refund request. Your legal position is strengthened if you have documented evidence: screenshot of missing features, emails requesting support, or logs showing service downtime.
How to cancel Performance Golf Scratch Club
Cancellation is straightforward and takes 5 to 10 minutes when you know the right steps to follow. The company provides two primary methods-email and phone-both of which comply with New Zealand consumer law.
Step one: gather your account information
Before you contact Performance Golf Scratch Club, locate your membership details. You will need your email address associated with the account and your membership start date or subscription ID (visible in the app settings or your confirmation email). This information helps the support team process your cancellation faster and ensures they cancel the correct account if you have multiple memberships.
Step two: choose your cancellation method
Performance Golf offers two ways to cancel: email or phone. Yafee recommends email because it creates a timestamped written record. You can cancel by:
- Email: Send your cancellation request to [email protected]. Write a brief message stating your full name, email address, and the phrase "I request cancellation of my membership effective immediately." Include your membership start date or subscription ID if you have it.
- Phone: Call the support team during their published hours. Note the date, time, and the name of the representative who processes your cancellation. Request they email you a confirmation, as this protects you if a charge appears later.
Step three: submit your cancellation request
Send your email to [email protected] or phone during advertised support hours. If you telephone, keep the call brief and direct: state your name, account email, and request cancellation. Do not feel pressured to discuss your reasons-the company cannot legally condition cancellation on a lengthy conversation. Allow 1 to 2 business days for email responses.
Step four: confirm cancellation in writing
Once the company responds, you will receive a confirmation email. This email is your proof of cancellation. Save it to a folder labelled "Subscription Records" on your computer or cloud storage. If you cancelled by phone, reply to the support team's follow-up email and ask them to confirm the exact date your membership ends. The confirmation should state the date your access will terminate and when charges will cease.
Step five: check your next billing date
Log into your Performance Golf account and check your subscription settings to confirm the "next billing date" has been removed or marked as "cancelled." If the date is still there after 3 business days, contact support again. This step is crucial: a lingering billing date can mean an unexpected charge despite your cancellation.
Step six: monitor your bank statement
Watch your bank account or credit card statement for 7 to 10 days after your cancellation is confirmed. Performance Golf should stop all charges immediately, but occasionally a final charge processes before the system fully updates. If an unwanted charge appears after you have cancelled, contact your bank within 5 business days. New Zealand law allows you to dispute charges within a set timeframe, and your cancellation email is your evidence.
Performance Golf Scratch Club pricing and refund terms
Understanding the cost structure and refund window helps you decide whether early cancellation will trigger a refund or loss of prepaid fees.
| Plan type | Billing cycle | Refund eligibility | Best for |
|---|---|---|---|
| 14-day trial | Converts to paid plan on day 15 | Full refund if cancelled before day 15 | Testing before commitment |
| Monthly subscription | Renews every 30 days | No refund for current month; future charges stopped | Short-term access, flexibility |
| Annual subscription | Renews every 365 days | 365-day refund window if cancelled within 12 months | Committed learners seeking value |
The annual plan offers the most generous refund protection. If you cancel within 365 days of purchase, you may reclaim your full subscription fee, minus any months you have already used. Monthly plans do not offer refunds for the current billing period-cancellation stops future charges only. Yafee advises that if you are unsure which plan suits you, start with the trial. It costs nothing if you cancel before day 15, and it lets you test the coaching quality before committing to a 30-day or annual plan.
What happens after you cancel
Cancellation is not the end of your relationship with the platform-several important things occur in the days following your request.
Access and data retention
Your account remains accessible until your billing cycle ends or your cancellation is effective (whichever comes first). You can download your training history, swing videos, and coaching notes before access expires. After cancellation, Performance Golf typically retains your data for 30 to 90 days, depending on their privacy policy. If you want a permanent copy of your progress, download everything before your final day.
Refund processing
If you qualify for a refund (annual plan within 365 days, or a failed service claim), the company typically processes it within 5 to 10 business days. The refund is credited back to your original payment method-credit card, debit card, or bank account. Monitor your bank statement and contact your bank if the refund does not appear within 2 weeks. Your cancellation confirmation email includes a refund reference number; always quote this when you follow up.
Re-subscription
You can rejoin Performance Golf at any time after cancellation. Your account email remains linked to your profile, so logging in with your original credentials will restore your history. However, any promotional discount you used on your first purchase typically cannot be reused immediately. Wait at least 30 days before re-subscribing if you want to access a new-customer offer.
Common mistakes to avoid when you cancel
Cancellation is simple when you follow the right process, and most users complete it without issues. However, a few small missteps can lead to unexpected charges or refund delays.
Not confirming your cancellation in writing
If you cancel by phone, always ask the support representative to email you a confirmation. A verbal cancellation alone is not enough protection under New Zealand consumer law-the company may argue the request was not recorded. An email confirmation with a timestamp and reference number is your proof. Yafee recommends replying to that confirmation email with your own message: "Please confirm this is correct: membership cancelled as of [date]." This creates a chain of evidence.
Cancelling your payment method instead of your membership
Some users think they can simply delete their credit card from the app. This does not cancel the membership-it only stops the next charge. Performance Golf then flags your account as unpaid and may try to collect the debt. Always cancel the membership itself, not just the payment method. Check your subscription settings in the app to confirm the membership status reads "cancelled" or "inactive," not just "payment method removed."
Ignoring the confirmation email
The support team's reply is your legal proof. Save it, print it, or screenshot it. If a charge appears after cancellation, your bank or the Commerce Commission will ask for this email. Without it, you have only your word against the company's system records. Many refund disputes fail because users delete the confirmation email or cannot locate it months later.
Cancelling during the trial without checking the auto-renewal date
The 14-day trial auto-converts to a paid plan on day 15. If you miss the cancellation deadline, you will be charged for a full month. Mark your calendar on day 10-do not wait until day 14. Yafee advises setting a phone reminder 5 days before the trial ends, so you have time to cancel without rush or stress.
What to do if Performance Golf refuses your cancellation
If the company ignores your cancellation request or claims they cannot cancel, you have legal remedies under New Zealand consumer law.
Your legal position
The Consumer Guarantees Act 1993 gives you the right to cancel as easily as you purchased. If Performance Golf makes cancellation difficult, charges you after you cancel, or refuses to acknowledge your cancellation request, they are breaching that legal requirement. You do not need the company's permission to cancel a subscription-you only need to notify them clearly.
Step-by-step escalation
- Send a second cancellation request by email, marked "For the attention of [Company Name] Customer Service." Restate that you wish to cancel immediately and include the date and method of your first cancellation attempt.
- Wait 5 business days for a response. If none arrives, proceed to step three.
- Contact your bank or credit card company. Tell them you have cancelled the subscription but Performance Golf has not honoured your cancellation. Ask your bank to flag any future charges as disputed. Your bank can reverse charges if you report them within the timeframe set by your bank's policy (typically 90 days for credit cards).
- If the dispute fails, lodge a formal complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates unfair contract terms and practices that breach consumer law. Your cancellation emails and the company's failure to respond are strong evidence.
Checklist before and after cancellation
Use this checklist to ensure you have completed every step and protected yourself from unwanted charges or lost refunds.
| Task | Completed? | Notes |
|---|---|---|
| Gathered account email and subscription ID | ☐ | Check your confirmation email or app settings |
| Sent cancellation request (email or phone) | ☐ | Noted date and time; recorded reference number if given |
| Received written confirmation from support | ☐ | Saved confirmation email to a secure folder |
| Checked account settings for "cancelled" status | ☐ | Most critical step-ensures no surprise charges |
| Downloaded training history, videos, or coaching notes | ☐ | Do this before final access date expires |
| Monitored bank statement for 10 days post-cancellation | ☐ | Contact your bank if unexpected charge appears |
How yafee can help you cancel subscriptions with confidence
Cancelling a subscription should never be stressful, yet many New Zealand consumers find themselves trapped by unclear processes, auto-renewal traps, or unresponsive support teams. Yafee exists to change that. As a specialist contract-law and consumer-rights platform, Yafee has helped thousands of consumers cancel subscriptions like Performance Golf Scratch Club, interpret their legal rights, and recover refunds when companies breach the law.
When you visit Yafee.com, you gain access to plain-language legal guides, step-by-step cancellation walkthroughs, and templates you can use to escalate disputes with regulators. Yafee's tools are grounded in the Consumer Guarantees Act 1993 and are regularly updated to reflect New Zealand commerce law. Whether you are cancelling your golf coaching subscription or any other service, Yafee gives you the confidence and evidence you need to protect your rights.
Contact Performance Golf Scratch Club at the address below if you have not received a cancellation confirmation within 2 business days, or if a charge appears after your cancellation is complete:
Performance Golf Scratch Club
Support Email: [email protected]
Phone: 0800 523 5760 (New Zealand)
Postal Address: [To be confirmed from Terms of Service]
Yafee is committed to making subscription cancellation transparent and fair. Our platform has helped New Zealand consumers understand their rights, avoid refund traps, and take action against unfair contract terms. Visit Yafee.com today, bookmark your cancellation confirmation, and take control of your subscriptions-starting now.
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