How to cancel your Performance Golf subscription and protect your rights in ireland

What is Performance Golf and why irish customers cancel

Performance Golf is a US-based golf instruction and digital coaching platform that delivers training programmes, membership subscriptions and instructional content through a mobile app and web portal. The company offers tiered memberships including the Scratch Club and Champions Pass, alongside trial memberships that frequently convert to recurring charges without explicit reminder. If you have signed up for a Performance Golf subscription in Ireland, you are protected by robust consumer rights, and Yafee is here to help you understand exactly how to cancel cleanly and without penalty.

Many Irish customers report signing up for what they believed was a free or trial membership, only to discover unexpected recurring charges appearing on their payment card weeks later. Others find the cancellation process deliberately obscured within the app or account dashboard. Understanding your legal rights and following the correct cancellation method puts you in control and creates a documented record if a dispute arises later.

Common reasons irish subscribers cancel Performance Golf

Yafee consumer advocates have tracked the most frequently reported cancellation triggers among Irish subscribers. Identifying whether your reason aligns with a potential refund opportunity helps you plan your next steps strategically.

• Unexpected recurring charges: The most commonly reported issue. You signed up for a trial or one-off purchase and were charged monthly without clear consent or a reminder email.
• Trial conversion trap: You were enrolled in a free or discounted trial period that automatically converted to a paid subscription at the end, with no clear warning.
• Poor instruction quality or lack of progress: The coaching content did not match your skill level, learning style or handicap goals.
• App functionality problems: Technical issues, crashes or poor user experience make the app genuinely unusable.
• Cost versus value misalignment: Monthly fees (€45 and upwards) no longer justify the benefit, especially if you have joined a local golf club or found cheaper alternatives.

Performance Golf subscription plans and typical pricing

Performance Golf operates multiple membership tiers and in-app purchases across different price points. The table below shows the most common subscription options available to Irish members, their billing cycles and relative cancellation difficulty so you can calculate what you are currently paying and assess whether the service remains worth your investment.

Your consumer rights when cancelling Performance Golf in ireland

Irish consumer law gives you powerful protections when cancelling a subscription service, and Yafee wants you to use them strategically.

The consumer rights act 2022 and distance-selling protections

Ireland's Consumer Rights Act 2022 implements the EU Consumer Rights Directive (2011/83/EU) into Irish law. This legislation gives you a 14-day cooling-off period from the date you purchase a subscription or digital service, during which you can cancel and request a full refund without penalty. This right applies provided the service has not yet been substantially delivered. For Performance Golf, this means you can cancel within 14 days of your first charge if you have not extensively accessed the coaching content.

Furthermore, under the Consumer Rights Act 2022, any subscription contract must include clear, transparent cancellation terms at the point of sale. If Performance Golf failed to disclose how to cancel, the billing frequency or the conversion from trial to paid status, you may have grounds to cancel outside the 14-day window and request a refund. The Competition and Consumer Protection Commission (CCPC) is Ireland's primary consumer enforcement body; if Performance Golf refuses a justified cancellation claim, the CCPC can investigate on your behalf.

Your legal position when cancelling

You have the right to cancel a Performance Golf subscription without providing a reason during the 14-day cooling-off period. After 14 days, your cancellation right depends on the specific terms in your subscription contract. However, if Performance Golf made misleading claims about trial-to-paid conversion, failed to remind you before charging, or violated transparency rules under the Consumer Rights Act 2022, you retain cancellation and refund rights regardless of the 14-day window. In such cases, Yafee recommends documenting all email communications and screenshots of the terms as presented to you at signup.

How to cancel your Performance Golf subscription step-by-step

Cancellation through the Performance Golf account portal is the quickest method, but registered post is the safest and creates a legally binding paper trail if a dispute arises.

Step 1: log in to your Performance Golf account

Open your web browser and navigate to https://members.performancegolf.com/. Enter your email address and password to access your account dashboard. If you have forgotten your password, click "Forgot Password" and follow the password reset email sent to your inbox. You must have active login credentials to proceed with the digital cancellation route.

Step 2: navigate to your subscription settings

Once logged in, locate the user menu in the upper-right corner of the screen (typically your account icon or initials). Click the drop-down arrow to reveal the menu options. Select "User Preferences" from the list. You will be taken to your account settings page, where personal information, payment methods and subscription details are displayed.

Step 3: access subscription management

Within the User Preferences section, look for the "Subscription Settings" tab or link, usually positioned at the top right of the page. Click this tab to view all active subscriptions attached to your account. You will see the subscription plan name, current billing amount, renewal date and the option to modify or cancel.

Step 4: select cancel subscription and confirm

Click the "Manage Subscription" button next to the subscription you wish to cancel. A new screen will appear with subscription details and a red "Cancel Subscription" button. Click this button. Performance Golf will ask you to confirm the cancellation and may present a retention offer (such as a discount for continued membership). Read any retention offers carefully; you are not obligated to accept them. Confirm the cancellation by clicking the final confirmation button.

Step 5: retain your cancellation confirmation

After confirming cancellation, Performance Golf will display a confirmation message on screen with a cancellation reference number or date. Screenshot this page immediately. Furthermore, check your email inbox for a cancellation confirmation email from Performance Golf within the next few minutes. If no email arrives within one hour, log back into your account and verify that your subscription status shows as "Cancelled" or "Inactive". Save this email or screenshot as evidence of your cancellation request.

Step 6: verify cancellation through your payment method (optional but recommended)

Log in to your bank account or credit card provider's app or website. Navigate to your recurring payments or subscriptions section. Confirm that Performance Golf no longer appears in your active subscriptions list. If it does appear, contact your bank immediately to request a manual stop on the recurring payment. Yafee recommends taking a screenshot of your payment provider's records as additional proof that you cancelled.

Cancellation by registered post (the safest method)

If you distrust the online cancellation process or wish to create an irrefutable legal record, you can cancel Performance Golf by registered post sent to their UK or US office address.

Step 1: prepare your cancellation letter

Write a brief letter on plain paper or print a template. Include the following information: your full name, the email address registered with Performance Golf, your account number (if you have it), the subscription plan name (for example, "Scratch Club"), the current monthly or annual charge amount (for example, "€45 per month"), the date you wish the cancellation to take effect (which should be immediately or the date of your next billing cycle), and a clear statement: "I hereby request cancellation of my Performance Golf subscription with immediate effect. I request confirmation of this cancellation in writing and a refund of any charges incurred after the date of this letter if the subscription was not cancelled promptly." Sign and date the letter.

Step 2: send by registered post

Performance Golf's corporate office is based in the United States. Yafee recommends sending your cancellation letter by An Post Registered Mail (Ireland's postal service with tracking and signature confirmation) to the following address. An Post Registered Mail costs approximately €10 to €15 and provides proof of delivery. Keep the registered mail receipt and tracking number in a safe place.

If you do not have Performance Golf's exact postal address, contact their customer support email or live chat via the Performance Golf app and request the formal cancellation address. Note the date, time and name of the support representative you speak with. Once you have the address, send your registered letter without delay.

Step 3: follow up by email

Send a copy of your cancellation letter by email to Performance Golf's customer support email address (found in your account settings or on the app). Include a subject line: "Cancellation of subscription [your email address] - Registered letter dated [date]". In the body, reference your registered post tracking number. This creates a documented email trail to support your cancellation claim.

What to expect after you cancel Performance Golf

Knowing the timeline and potential complications after cancellation helps you stay in control and catch billing errors early.

Cancellation timing and final charge

Once you cancel, Performance Golf will stop charging you at your next scheduled billing date. For example, if you cancel on 15 January and your billing date is the 20th of each month, you may be charged one final time on 20 January, then no further charges will occur. Some subscriptions allow you to cancel immediately and use the service until your current billing period ends (for example, if you paid for the full month on 1 January, you keep access until 31 January). Check your cancellation confirmation to confirm the exact end date of your access.

Refund eligibility and timescale

If you cancelled within 14 days of your first charge and the service was not substantially used, you are entitled to a full refund under the Consumer Rights Act 2022. Performance Golf must process this refund within 14 calendar days of your cancellation request. Refunds are returned to your original payment method (debit card, credit card or PayPal). Allow an additional 3 to 5 working days for your bank to credit the refund to your account. If you do not see the refund after 21 days, contact Performance Golf's support team and request a refund status update, referencing your cancellation confirmation number.

Access to your account after cancellation

Once your subscription ends, your access to Performance Golf's coaching content, lesson videos and interactive features will be removed. You may retain access to any one-off purchases (such as individual lesson packages you bought separately) depending on Performance Golf's terms. Any progress data, saved preferences or user-generated content may be deleted after 30 days. If you wish to keep any data, export or screenshot it before your final billing date.

Common cancellation mistakes and how to avoid them

You are not alone if you have struggled with Performance Golf's cancellation process; many Irish subscribers report the same friction points. Knowing these pitfalls in advance protects you from losing money or repeating charges.

Mistake 1: assuming your cancellation is complete without confirmation

Do not assume your subscription has been cancelled until you receive written confirmation from Performance Golf. Many users click "cancel" in the app, see a message, and assume the job is done, only to find a charge on their bank statement weeks later. Instead, always wait for a confirmation email, take a screenshot of the online confirmation, and verify your subscription status in your account settings one week later. Yafee recommends setting a phone reminder to check your account seven days after cancellation to confirm the status remains "Cancelled".

Mistake 2: cancelling within the app instead of the web portal

The Performance Golf mobile app sometimes fails to process cancellations correctly due to app-specific bugs or server issues. Use the web portal (https://members.performancegolf.com/) instead of the mobile app to cancel, as web cancellations are logged against your official account file and are more reliable. After cancelling via the web portal, uninstall the Performance Golf app from your phone to prevent accidental re-subscription if you reinstall it later.

Mistake 3: missing the 14-day refund window

If you wish to claim a refund under the Consumer Rights Act 2022, you must cancel within 14 days of your first charge. After 14 days, your refund right depends entirely on Performance Golf's contract terms and whether they violated transparency rules. Do not delay cancellation if you are unhappy; submit your cancellation request immediately and reference the 14-day cooling-off period in your cancellation letter or email so Performance Golf processes a refund automatically.

Mistake 4: not requesting a refund explicitly

Cancelling your subscription does not automatically trigger a refund; you must request one separately. When you cancel, Performance Golf may ask, "Do you want a refund?" Answer "Yes" explicitly. In your cancellation email or letter, include a separate line: "I request a refund of all charges incurred from [date] onwards" or "I request a refund under the Consumer Rights Act 2022 14-day cooling-off period." Without an explicit refund request, Performance Golf may treat your cancellation as a request to stop future charges only and keep any fees you have already paid.

Mistake 5: ignoring retention offers

When you attempt to cancel, Performance Golf may present a retention offer such as "50% off your next three months" or "Upgrade to Champions Pass free for one month." Do not be tempted by these offers unless you genuinely wish to continue your membership. If you accept the offer, you are resetting your subscription and your 14-day refund clock, which may waive your right to cancel and claim a refund. If you do not want the service, decline the offer and proceed with cancellation.

Escalation: what to do if Performance Golf refuses to cancel

Yafee advises that most cancellation disputes can be resolved through persistence and clear documentation. If Performance Golf ignores your cancellation request or continues to charge you after you have cancelled, follow this escalation path.

Step 1: contact Performance Golf customer support in writing

Send a formal email to Performance Golf's customer support address (usually [email protected] or similar; check the app or website for the correct address). Include the subject line: "URGENT: Cancellation not processed - [your email address]". In the body, state the date you requested cancellation, the method you used (online account, email, registered post), your cancellation confirmation number (if you have one), the date of the last charge you want refunded, and a request for a response within 7 business days. Keep a copy of this email.

Step 2: dispute the charge with your bank

If Performance Golf continues to charge you after your cancellation request and does not respond to your support email within 7 days, contact your bank or credit card provider. Request a "chargeback" or "dispute" on the unwanted charge. Provide your bank with a copy of your cancellation confirmation email, screenshots of your account settings showing cancellation, and copies of all emails to Performance Golf's support team. Your bank will investigate and, if justified, will reverse the charge and potentially freeze Performance Golf's ability to charge your card in future.

Step 3: escalate to the competition and consumer protection commission

If your bank chargeback is unsuccessful or if you believe Performance Golf has violated the Consumer Rights Act 2022 (for example, by failing to disclose cancellation terms clearly at signup), file a complaint with Ireland's Competition and Consumer Protection Commission (CCPC). You can submit a complaint online at www.ccpc.ie or by post to: CCPC, Bloom House, Railway Street, Dublin 1, D01 C576, Ireland. Yafee recommends providing the CCPC with all documentation: emails, screenshots, cancellation confirmations, and evidence that Performance Golf failed to disclose terms. The CCPC can compel Performance Golf to honour your cancellation and issue a refund if they find in your favour.

Keeping or cancelling: performance Golf features to consider

Before you cancel, consider whether Performance Golf offers features that genuinely support your golf development or whether a lower-cost alternative might serve you better.

If you are on the fence, consider downgrading to a cheaper tier or purchasing a single lesson package (€25 to €99) to test the quality before committing to a monthly subscription.

Summary: your cancellation checklist

Before you cancel, use this checklist to ensure you have gathered all necessary information and are prepared for the process.

• Log in to your Performance Golf account and confirm the subscription plan name and current monthly or annual charge.
• Note the date of your last payment and the date of your next scheduled billing date.
• Check how many days it has been since you first signed up; if fewer than 14 days, you are eligible for a refund under the Consumer Rights Act 2022.
• Prepare your cancellation message: include your full name, email, account number, plan name, charge amount and cancellation date.
• Choose your cancellation method: web portal (fastest) or registered post (safest). Yafee recommends using both for maximum protection.
• If cancelling via web portal, take a screenshot of the confirmation screen and wait for the confirmation email.
• If cancelling by post, obtain Performance Golf's postal address, write a formal letter, send by An Post Registered Mail, and keep the tracking receipt.
• Follow up by email with a copy of your cancellation request and any confirmation number or tracking number.
• Seven days after cancellation, log back into your account and verify that your subscription status shows "Cancelled" or "Inactive".
• If you are entitled to a refund, request it explicitly in your cancellation communication and follow up if no refund appears within 21 days.
• If Performance Golf refuses to cancel or refund, contact your bank to dispute the charge and escalate to the CCPC if necessary.

Taking control: next steps with yafee

Cancelling a subscription should not be stressful or opaque. Irish consumer law is on your side, and Yafee has helped thousands of consumers cancel subscriptions cleanly and recover refunds owed to them. Yafee provides detailed cancellation guides for hundreds of services across Ireland and the EU, so if you cancel Performance Golf today and then face cancellation friction with another service, you know where to find expert guidance. Whether you cancel via the web portal, registered post or escalate to your bank or the CCPC, document every step, keep every confirmation, and do not accept vague assurances that your cancellation "will be processed soon." Yafee empowers you with clarity and control over your subscriptions.

If you have cancelled Performance Golf and believe you are owed a refund that the company refuses to honour, or if you need help drafting a cancellation letter, Yafee (yafee.com) offers free resources and detailed templates to support your claim. Your rights under the Consumer Rights Act 2022 are real and enforceable; use them with confidence.