How to cancel your Certified Fasting subscription and protect your rights

About Certified Fasting and why you might want to cancel

Certified Fasting is a UK-based digital wellness platform offering structured intermittent fasting programmes via mobile app, personalised coaching, and community support. The service combines evidence-based fasting protocols with meal planning, progress tracking, and educational resources designed to help you manage weight and improve metabolic health.

The platform operates on a subscription model with three main tiers: Basic, Premium, and Elite. Members pay recurring fees monthly or annually to access fasting timers, tracking tools, nutritional guidance, and community features. Like many wellness subscriptions, Certified Fasting automatically renews your membership unless you actively cancel before your billing date.

You might decide to cancel for several reasons. Perhaps the programme isn't delivering the results you expected. Maybe you've found a different approach to fasting that works better for your lifestyle. Or you could be tightening your budget and reviewing all recurring charges. Whatever your reason, you have clear consumer rights when you want to exit. Yafee exists to help you navigate the cancellation process with confidence and clarity.

Understanding your subscription commitment

When you signed up for Certified Fasting, you chose between monthly and annual billing. This choice significantly affects your cancellation timeline and potential refund eligibility. Annual subscribers often receive promotional discounts but face stricter terms when exiting early.

Most subscriptions auto-renew on your billing date, taking payment automatically from your registered payment method. If you fail to cancel before renewal, you'll be charged for the next period. Understanding exactly when your renewal date falls and what plan you're on is essential before you proceed.

Certified Fasting pricing and subscription plans

Certified Fasting structures its offerings across three subscription tiers to serve different needs and budgets.

Current subscription costs

The service offers flexibility between monthly and annual payment cycles, with annual plans delivering meaningful savings if you commit long-term.

How billing and renewal work

Certified Fasting processes payments automatically on your renewal date each month or year. Annual subscribers face larger upfront costs but receive pricing roughly 20 percent lower than paying monthly across a full year. However, this saving comes with a trade-off: cancelling an annual subscription early may trigger stricter refund conditions.

Log into your Certified Fasting account now and check your billing date. This single action prevents accidental renewal charges and gives you clarity on deadlines before you cancel. First-time subscribers often receive promotional pricing for their initial billing period, then face higher renewal rates. This practice means your second charge may surprise you if you weren't expecting an increase.

Your consumer rights when cancelling Certified Fasting

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 form the legal foundation for your cancellation rights in the United Kingdom.

Legal framework protecting your cancellation

Under the Consumer Rights Act 2015, you enjoy a 14-day cooling-off period from the date you purchase your subscription. This means you can cancel without reason or penalty during this window. Consequently, if you signed up to Certified Fasting fewer than 14 days ago, you can request a full refund immediately, provided you've used the service minimally.

After the 14-day cooling-off period expires, your cancellation rights depend on the terms in Certified Fasting's contract with you. Most UK subscription services operate under the principle of "no refund after cooling-off ends," but you retain the right to cancel at any time to prevent future charges. The key distinction is whether you can recover money already paid versus simply stopping future payments.

Your legal position

You have an absolute right to cancel any subscription service at any point. The Consumer Rights Act 2015 protects you from automatic renewal practices and hidden charges. If Certified Fasting takes payment after you've submitted a valid cancellation request, you can dispute the transaction with your payment provider (your bank, card issuer, or digital wallet service) and request a chargeback under Section 75 of the Consumer Credit Act 1974 if applicable. The Office of Fair Trading (now merged with the Competition and Markets Authority) enforces consumer law. If Certified Fasting refuses to honour your cancellation or processes unauthorised payments, you can escalate your complaint to the Citizens Advice Consumer Service or pursue small claims in court.

Methods to cancel Certified Fasting

Certified Fasting typically offers several cancellation routes; the method you use affects how quickly your request is processed and how well-documented your cancellation becomes.

In-app cancellation

The fastest route to cancel is through your Certified Fasting mobile app or web account. Log in, navigate to Account Settings or Subscription Management, and select the option to cancel membership. This method generates an immediate confirmation and is recorded in the system in real-time.

Email cancellation request

Email the customer support team with your request to cancel. Use your registered email address and include your account username or account ID. Send your email to the support address listed on the Certified Fasting website. Email provides a written record, which is valuable if a dispute arises later.

Contact via support form

Visit the Certified Fasting website and complete the contact form, selecting "Account Cancellation" as your issue type. Include your full name, account email, and reason for cancellation. Support typically responds within 2 to 3 business days.

Phone contact (if available)

Call Certified Fasting's customer support line during business hours. Note the date, time, and name of the representative you speak with. Request they email you a cancellation confirmation to create a paper trail.

Step-by-step cancellation procedure

Follow this process to cancel your Certified Fasting subscription securely and ensure your final payment is processed correctly.

Step 1: check your current billing cycle and plan type

1. Log into your Certified Fasting account.
2. Navigate to Account Settings or Billing.
3. Note your plan type (Basic, Premium, or Elite).
4. Record your renewal date and the amount of your next charge.
5. Determine whether you're on a monthly or annual cycle.

Step 2: review the company's cancellation policy

1. Visit the Certified Fasting Terms of Service page.
2. Search for sections titled "Cancellation," "Subscription Terms," or "Refund Policy."
3. Note any fees charged for early cancellation on annual plans.
4. Identify the deadline for cancellation before your next renewal date (typically 7 to 14 days prior).
5. Save a screenshot or PDF of the policy for your records.

Step 3: submit your cancellation request

1. Choose your preferred cancellation method from the options above.
2. If using the app, find Account Settings and select "Cancel Subscription."
3. If emailing, write clearly: "I request cancellation of my Certified Fasting subscription effective immediately" and include your registered email address.
4. If using a contact form, complete all required fields and select Account Cancellation as the issue type.
5. Submit your request and wait for a confirmation receipt.

Step 4: obtain written confirmation

1. Save any on-screen confirmation messages shown after submitting your cancellation.
2. Await a confirmation email from Certified Fasting within 48 hours.
3. The email should state your cancellation is effective, when your access will end, and confirm no further charges will be made.
4. Forward this confirmation to your personal email account or save it in a dedicated folder for subscription records.
5. If you don't receive confirmation within 48 hours, follow up by email or phone, referencing your original cancellation submission time and method.

Step 5: verify your access has been removed

1. One to two days after receiving confirmation, attempt to log into your Certified Fasting account.
2. Access to your account, app, or premium features should be revoked or limited to free-tier functionality only.
3. Check that you can no longer access coaching features, advanced tracking, or community resources (depending on your plan).
4. If your access remains active, contact support again and reference your previous cancellation request.

Step 6: monitor your payment method

1. Check your credit card, debit card, or bank statement two to five days after your renewal date passes.
2. Confirm that no charge for Certified Fasting appears on your statement.
3. If a charge does appear after your confirmed cancellation date, contact your bank or card issuer immediately to dispute it.
4. Provide your cancellation confirmation email as evidence of your request.
5. Request a refund under Section 75 of the Consumer Credit Act 1974 if the charge was unauthorised.

Refunds and charges after cancellation

Your eligibility for a refund depends on when you cancel and which plan you hold.

Within the 14-day cooling-off period

If you cancel within 14 days of your initial purchase or subscription activation, you may claim a full refund, even if you've used the service. The Consumer Contracts Regulations 2013 protect this right. Certified Fasting may deduct only a reasonable charge for services actually used during the cooling-off period if they can demonstrate use. In practice, most digital services refund the full amount if cancellation occurs within 14 days.

After the cooling-off period (monthly subscribers)

Monthly subscribers who cancel after 14 days are typically not entitled to a refund of the current month's fee if payment has already been processed. However, you will not be charged for the following month. Consequently, cancel before your renewal date to prevent an unwanted charge. Most companies process cancellations within one billing cycle, so if you cancel on the 20th of the month and your renewal is on the 25th, contact support immediately to confirm your request was received before the renewal date.

After the cooling-off period (annual subscribers)

Annual subscribers face stricter refund terms. Most UK subscription services do not refund annual payments in full if you cancel mid-year. However, Certified Fasting may offer a pro-rata refund, calculated by dividing your annual fee by 12 and refunding the unused months. For example, if you paid £159.99 annually and cancel after six months, you might receive £79.99 for the remaining six months, less any applicable cancellation fee. Always request clarification from support on their exact pro-rata calculation method before cancelling an annual subscription.

Preventing unwanted charges

The safest approach is to cancel at least seven to ten days before your renewal date. This buffer ensures your cancellation request is processed and recorded in the system before the automatic payment is triggered. If payment is taken after you cancel, do not accept this as final. Contact your bank or card issuer immediately and request a chargeback as an unauthorised transaction.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward; these errors can derail the process and cost you money.

Assuming cancellation is automatic

Stopping use of the app or deleting the Certified Fasting app from your phone does not cancel your subscription. Your account remains active, and automatic payments continue. You must explicitly submit a cancellation request through one of the official channels. Yafee has helped thousands of consumers recover money lost to subscriptions they thought were cancelled but never formally terminated. Always obtain written confirmation of cancellation; inaction is not cancellation.

Missing your renewal date

If your renewal date is the 25th of the month, cancel by the 18th at the latest. If you submit your cancellation request on the 26th and you've been charged on the 25th, you'll need to request a refund separately. This adds steps and creates delays. Set a phone reminder three weeks before your renewal date and cancel at least ten days in advance. Yafee recommends this approach because it leaves a safety margin for processing delays.

Failing to document your cancellation

If you cancel by phone or in-app without receiving written confirmation, you have no evidence your request was made. Always request an email confirmation, screenshot on-screen messages, or save the support reference number provided. If a dispute arises and you lack documentation, your bank or card issuer has less basis to refund your money.

Not checking for hidden renewal charges

Some services bundle Certified Fasting with other wellness platforms or offer promotional discounts that renew at higher rates. If you signed up through a third-party platform (such as a wellness app bundle or PayPal subscription), you may need to cancel through that intermediary, not directly through Certified Fasting. Check your credit card statement to see exactly which entity is charging you. Yafee advises verifying the merchant name on your statement matches Certified Fasting before assuming the cancellation worked.

Ignoring the cooling-off period

If you cancel within 14 days and receive a partial refund instead of a full refund, contact Certified Fasting and cite the Consumer Contracts Regulations 2013. They are legally required to honour a full refund unless they can prove you used the service extensively. Don't accept a reduced refund without questioning it.

After cancellation: what to expect

Cancellation is complete, but a few final steps ensure you're fully protected.

Timeline for access removal and final charges

After submitting your cancellation request, expect your access to be removed within 24 to 48 hours. Some services allow access until the end of your current billing period; others remove it immediately. Certified Fasting will specify this in your confirmation email. Your final charge, if one is due, should process by your renewal date. If no charge appears within three days after your renewal date, your cancellation succeeded and no further action is needed.

Handling unexpected charges after cancellation

If Certified Fasting charges you after your confirmed cancellation date, follow these steps:

1. Contact Certified Fasting support immediately with your cancellation confirmation and the unwanted charge date.
2. Request a refund, citing your original cancellation request and the date you submitted it.
3. If Certified Fasting refuses within five working days, contact your bank or card issuer.
4. Request a chargeback or payment reversal, providing your cancellation confirmation email as evidence.
5. If the amount exceeds £100, you may also file a claim under Section 75 of the Consumer Credit Act 1974.

Removing saved payment methods

Once your subscription is cancelled, remove your payment method from the Certified Fasting app or website if possible. This prevents accidental reactivation or one-off charges for future services the company may offer. Navigate to Account Settings, Payment Methods, and delete or unlink your card.

Opting out of marketing emails

Certified Fasting may continue sending promotional emails after cancellation. Unsubscribe by clicking the "Unsubscribe" link at the bottom of any marketing email, or log in and disable marketing communications in your account preferences. This step is separate from cancellation and requires a distinct action.

Comparison of subscription cancellation methods

Each cancellation route has advantages and disadvantages for processing speed, documentation, and evidence.

Frequently encountered issues and how to resolve them

Even when you follow the correct procedure, complications can arise. Here's how to handle the most common problems.

Your cancellation request is not processed

If you submitted a cancellation request but receive a charge on your renewal date, your request was not processed in time. Contact Certified Fasting immediately with your original submission receipt. Request an immediate refund and written confirmation that your account is now cancelled. If they refuse, escalate to your payment provider and request a chargeback within 120 days of the transaction (the time limit varies by card issuer, but 120 days is standard).

Partial refund is offered instead of full refund during cooling-off period

You are entitled to a full refund within 14 days of purchase under the Consumer Contracts Regulations 2013. If Certified Fasting offers only a partial refund, contact them in writing and state: "I am cancelling within the 14-day cooling-off period and am entitled to a full refund under the Consumer Contracts Regulations 2013. Please process a full refund within 10 working days." If they refuse, escalate to the Citizens Advice Consumer Service for mediation.

Access is not removed after cancellation

If you can still log in and access premium features after your confirmed cancellation date, this is a technical error. Contact support and explain the situation. Request they manually terminate your account access. Use screenshots showing your access as evidence. If this persists beyond 48 hours after your cancellation confirmation, report it to the Citizens Advice Consumer Service as a service failure.

Repeated unauthorised charges after cancellation

If Certified Fasting charges you multiple times after you've cancelled, this constitutes a serious breach. Contact your bank or card issuer immediately and request they block all future transactions from Certified Fasting. You can also file a complaint with the Financial Conduct Authority (FCA) if your bank fails to act. Additionally, contact Certified Fasting's legal department in writing and demand a full refund of all charges made after your cancellation date, with interest if applicable.

Protecting yourself: tips for subscription management

Prevent cancellation problems by managing your subscriptions proactively from the start.

Keep records from day one

Save your initial purchase confirmation email, the Terms of Service you agreed to, and your billing address. Create a spreadsheet listing all active subscriptions, renewal dates, costs, and cancellation links. Update it monthly. This practice helps you spot unwanted charges immediately and provides documentation if a dispute arises.

Use a dedicated email for subscriptions

Create a separate email address for wellness and subscription services. This allows you to filter confirmation emails and renewal notices into one folder. You'll never miss a cancellation deadline if all subscription notifications arrive in one visible place.

Set calendar reminders

Add a reminder to your phone or calendar for 10 days before each renewal date. This buffer gives you time to decide whether to keep or cancel the service. If you've forgotten about the subscription, the reminder prompts you to cancel if you're no longer using it.

Monitor your bank statements

Check your credit card or bank statement at least once weekly. Spot unexpected charges immediately and contact your payment provider within days, not weeks. The sooner you report unauthorised charges, the faster they can be reversed.

Your rights if Certified Fasting refuses to cancel

If Certified Fasting ignores your cancellation request or refuses to stop charging you, you have legal remedies.

Formal complaint process

Write to Certified Fasting's complaints department by email or post. State clearly: "I formally request cancellation of my account (Account ID: [your ID], registered email: [your email]). I have previously submitted cancellation requests on [list dates], and they have not been honoured. I expect confirmation of cancellation and a full refund of any unauthorised charges within 10 working days." Send this letter to the registered office address listed on the Certified Fasting website or in the Terms of Service.

Escalation to the citizens advice consumer service

If Certified Fasting does not respond or refuses your complaint within 28 days, escalate to the Citizens Advice Consumer Service. This body investigates consumer complaints and can pressure companies to comply with the law. File your complaint at citizensadvice.org.uk and provide copies of your cancellation requests and company responses.

Chargebacks and payment reversal

Contact your bank or card issuer and request a chargeback for any charges made after your cancellation date. Provide your cancellation confirmation email as proof. Your payment provider will investigate and typically refund the amount within 10 to 20 working days if your evidence is strong.

Small claims court

If the total unauthorised charges exceed £100 and Certified Fasting refuses to refund them, you can pursue a claim in the small claims court (up to £10,000 in England and Wales; limits vary in Scotland and Northern Ireland). Yafee recommends attempting resolution through the Citizens Advice Consumer Service first, as court proceedings are time-consuming and cost money upfront. However, this remedy is available if all other options fail.

Key takeaways and final checklist

Cancelling a subscription should take no more than 10 minutes. Use this checklist to ensure you've completed every step correctly.

Contact information for Certified Fasting

For cancellation requests or account issues, contact Certified Fasting through the following channels. Note that specific contact details should be verified directly on the Certified Fasting website, as these details are subject to change.

Support contact methods

Visit the Certified Fasting website and navigate to the Help or Support section. Complete the contact form with your account details and cancellation request. Email the support team directly if an email address is provided in the Terms of Service or Help section. Call the customer support phone line during business hours if a number is listed on the website. Log into your app account and use any in-app messaging or chat feature available.

Escalation contact

If standard support channels do not resolve your cancellation or refund request, contact Certified Fasting's registered office address, which should be listed in the Terms of Service or on the website under "Company Information" or "About Us." Send a formal written complaint via registered post to this address, requesting confirmation of receipt.

UK consumer enforcement authority contact

If Certified Fasting refuses to honour your legal rights, escalate your complaint to the Citizens Advice Consumer Service (citizensadvice.org.uk) or contact your local trading standards office. These bodies have authority to investigate consumer complaints and compel companies to comply with the Consumer Rights Act 2015.

Conclusion: you are protected and supported

Cancelling a subscription is your right, not a privilege. The Consumer Rights Act 2015 protects you at every stage, from the 14-day cooling-off period through to your final payment. By following the step-by-step procedure outlined here, documenting your request, and monitoring your payment method, you eliminate the risk of unwanted charges or frustrating delays. If Certified Fasting refuses to cooperate, the Citizens Advice Consumer Service and your payment provider are ready to assist you. Yafee has helped thousands of consumers cancel problematic subscriptions and recover unauthorised charges. Your cancellation request is valid, legally binding, and enforceable. Act decisively, keep records, and you will succeed in reclaiming control of your subscriptions.