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Frequently asked questions
Cancel Videoshow: The Right Way in Nigeria
How to cancel Videoshow in nigeria and stop unwanted subscription charges
What Videoshow is and why cancellation matters in nigeria
Videoshow is a mobile video-editing application that allows you to create, edit, and export videos with effects, music, and transitions directly on your smartphone. The app provides free editing features with a watermark on exported videos, but also offers a paid VIP subscription that removes watermarks, unlocks HD export quality, and grants access to premium effects and music libraries.
You may decide to cancel if you no longer use the application regularly, prefer alternative editing tools, or find the subscription cost no longer aligns with your budget. At Yafee, we help Nigerian consumers understand exactly how to cancel services like Videoshow without losing money to unwanted auto-renewal charges.
Who operates Videoshow and where your payments flow
Videoshow Pte. Ltd., a company registered in Singapore, develops and maintains the core application and services. However, your actual billing, subscription management, and payment processing depend entirely on where you subscribed to the VIP plan.
If you subscribed through the Google Play Store (Android devices) or Apple App Store (iOS devices), those app platforms handle your payment processing and subscription status directly, not Videoshow itself. This distinction is critical because it determines where you must cancel and which organisation processes your refund request.
Why cancelling at the correct source prevents hidden charges
Many Nigerian users cancel Videoshow within the application but fail to cancel the underlying subscription with their app store platform, resulting in continued auto-renewal charges to their bank account every billing cycle. Yafee specialises in guiding you through this exact cancellation sequence to avoid this costly mistake.
Your objective is to cancel the subscription at the payment source where the charges originate, not simply uninstall the application or stop using it temporarily.
Videoshow subscription pricing for nigerian users
The table below outlines Videoshow's typical subscription options available to users in Nigeria, based on current app store pricing.
| Plan | Price (NGN) | Billing cycle | Features included | Ideal for |
|---|---|---|---|---|
| Free | ₦0 | Ongoing, no charges | Basic editing, watermark on exports | Casual video creators |
| VIP weekly | ₦1,500-2,500 | 7 days, auto-renews | No watermark, HD export, premium effects | Short-term trial users |
| VIP monthly | ₦4,500-6,500 | 30 days, auto-renews | No watermark, HD export, premium effects | Regular video editors |
| VIP yearly | ₦15,000-25,000 | 365 days, auto-renews | No watermark, HD export, premium effects | Best long-term value |
Actual prices fluctuate based on your app store location, regional pricing adjustments, and active promotional campaigns. Check your most recent receipt or bank statement to confirm your exact subscription tier and price.
Your consumer rights under nigerian law
Nigerian law grants you specific protections when cancelling paid subscriptions through the Federal Competition and Consumer Protection Act (FCCPA) 2018 and the Consumer Protection Council (CPC).
Legal protections for subscription cancellation
The FCCPA 2018 requires that subscription service providers disclose auto-renewal terms clearly and transparently before charging you. If Videoshow or your app store failed to present renewal terms in plain language, or if you were charged without your explicit consent, you have grounds to dispute the charge and request a refund.
You also possess an unconditional legal right to cancel any subscription without penalty. If Videoshow or your payment platform makes cancellation deliberately difficult, hidden, or impossible, that conduct violates Nigerian consumer protection principles and may trigger enforcement action.
Your legal position
Under the FCCPA 2018, you can demand cancellation at any time. If the service provider or app store refuses your cancellation request or continues charging after you cancel, you may file a complaint with the Consumer Protection Council, which has statutory authority to investigate and compel compliance. Furthermore, your bank or card issuer can reverse charges if you demonstrate you cancelled in good faith but continued to be billed.
If Videoshow refuses to cancel or process a refund
Contact the Consumer Protection Council directly if Videoshow or your payment provider refuses to honour your cancellation request or denies a refund despite your documented request. The CPC can investigate the service provider's conduct and enforce compliance under the FCCPA 2018.
You can also raise a dispute with your bank or card issuer if charges continue after you cancel, and most Nigerian financial institutions will reverse unauthorised charges provided you supply evidence of your cancellation attempt.
How to cancel Videoshow through google play store
If you subscribed via Google Play Store on an Android device, cancel your subscription directly through the Play Store platform, not within the Videoshow app itself.
Step one: open google play store and access your account
- Open the Google Play Store application on your Android device.
- Tap your profile icon in the top-right corner of the screen.
- Select "Manage your Google Account" from the menu.
- Navigate to the "Payments and subscriptions" tab at the top.
Step two: locate your Videoshow subscription
- Tap "Subscriptions" to view all active subscriptions linked to your account.
- Scroll through your subscription list until you locate "Videoshow" or "Videoshow VIP".
- Tap on the Videoshow subscription entry to open its details page.
Step three: cancel the subscription immediately
- On the Videoshow subscription details page, tap "Cancel subscription" at the bottom.
- Read the cancellation confirmation message, which will explain when your access ends.
- Tap "Continue cancellation" to confirm your decision.
- Google Play will display a final confirmation stating your subscription will end on a specific date; tap "Yes, cancel" to finalise.
Step four: verify cancellation and check for refunds
- Return to your Subscriptions list; Videoshow should now display a status of "Cancelled" or show no renewal date.
- If you cancelled within 48 hours of your most recent charge, request a refund through the "Report a problem" option on the same subscription page.
- Keep your cancellation confirmation screenshot for your records in case of disputes.
How to cancel Videoshow through apple app store
If you subscribed via Apple App Store on an iPhone or iPad, cancel your subscription through Apple's subscription management portal rather than within the Videoshow app.
Step one: access your apple ID account settings
- Open the Settings application on your Apple device.
- Tap your name and Apple ID at the very top of the Settings menu.
- Select "Subscriptions" from the list of options.
Step two: find your Videoshow subscription
- You will see all active subscriptions tied to your Apple ID.
- Locate and tap "Videoshow" or "Videoshow VIP" from your subscription list.
- The subscription details page will display your renewal date and pricing information.
Step three: cancel subscription and confirm
- Tap "Cancel Subscription" at the bottom of the Videoshow details page.
- Apple will display a confirmation page explaining when your access ends; this date is typically the end of your current billing period.
- Tap "Confirm" or follow Apple's on-screen prompts to complete cancellation.
Step four: document your cancellation and request a refund if eligible
- Return to your Subscriptions page; Videoshow should now show "Expires" with an end date rather than a renewal date.
- If you cancelled within 48 hours of a charge and believe you are entitled to a refund, request one through the App Store receipt by selecting "Report a Problem" next to your Videoshow transaction in your purchase history.
- Photograph your cancellation confirmation for records.
How to cancel if you subscribed directly through Videoshow
In rare cases, you may have subscribed to Videoshow directly through their website or in-app payment method rather than through an app store platform.
Step one: contact Videoshow support with your subscription details
- Open the Videoshow application on your device.
- Navigate to the Settings or Help section within the app; look for a "Contact Us" or "Support" option.
- Send a written cancellation request to Videoshow's support email address, including:
- Your full name and email address associated with your account
- Your account username or ID number
- Your current subscription plan (weekly, monthly, or yearly)
- A clear statement that you wish to cancel your subscription immediately
- Request written confirmation of cancellation.
Step two: monitor your bank account and follow up
- Allow 3 to 5 business days for Videoshow to process your cancellation request.
- Check your bank statement or payment method to confirm no renewal charges occur on your next billing date.
- If a charge appears after your cancellation request, contact Videoshow again and escalate to the Consumer Protection Council if they do not respond within 7 days.
Timeline for cancellation and when charges stop
Understanding when your cancellation takes effect is essential to avoid unexpected charges.
When you cancel a Videoshow subscription through Google Play Store or Apple App Store, your access typically continues until the end of your current billing period. If your renewal date is 15 days away, you will retain full VIP access for those 15 days, then revert to free features. No further charges will appear after that date.
If you cancel within 48 hours of a charge and believe you should receive a refund, contact the Consumer Protection Council or your app store's support team immediately. Yafee advises acting quickly, as refund requests submitted beyond this window are rarely approved.
Common cancellation mistakes to avoid
Most Nigerian users face cancellation difficulties because they overlook a single critical step. Protect yourself by recognising these traps.
Mistake one: deleting the app without cancelling the subscription
Uninstalling Videoshow from your device does not cancel your subscription or stop charges. The subscription remains active with your app store, and auto-renewal will continue deducting funds from your bank account. You must cancel through the app store platform, not through the app itself.
Mistake two: cancelling in the Videoshow app instead of the app store
Many users attempt to cancel by accessing a "cancel subscription" option within the Videoshow application. This action may delete your account or pause the app, but it does not cancel the underlying subscription with Google Play or Apple. You must navigate to your app store's subscription management section to cancel the actual subscription.
Mistake three: ignoring the cancellation confirmation
After you tap "Cancel," your app store platform will display a cancellation confirmation page. Fail to document this confirmation, and you will struggle to prove you cancelled if disputes arise. Photograph or screenshot this page immediately.
Mistake four: overlooking the refund window
Google Play and Apple App Store typically allow refunds only if you request them within 48 hours of a charge. After 48 hours, refunds are rarely granted, even if you cancelled immediately after paying. Contact your app store support within this window if you believe you deserve a refund.
What to do after you cancel Videoshow
Cancellation is complete, but several follow-up actions protect you from unexpected complications.
Monitor your bank statements for 60 days
Check your bank statement or payment method every few days for the next 60 days to ensure no charges appear after your cancellation date. If a charge appears, contact your app store immediately and dispute the transaction with your bank if necessary.
Keep your cancellation documentation
Preserve screenshots of your cancellation confirmation, your app store subscription list showing cancellation status, and any email confirmations you receive. These documents are critical if you need to dispute a charge or file a complaint with the Consumer Protection Council.
Test your app to confirm access is removed
Open Videoshow on your device and attempt to use a premium feature. If you are prompted to purchase or subscribe, your cancellation was successful. If you retain full VIP access beyond your cancellation date, contact your app store support immediately.
Requesting a refund from Videoshow or your app store
You may be entitled to a refund depending on when you cancelled and the app store's policies.
Refund eligibility in nigeria
Google Play Store and Apple App Store allow refunds within 48 hours of a charge if you request them immediately. After 48 hours, refunds are discretionary and rarely approved. Under the FCCPA 2018, you may argue that continued charges after cancellation are unauthorised, and the Consumer Protection Council can compel a refund if your complaint is substantiated.
How to request a refund through google play store
- Open Google Play Store and navigate to your "Account" menu.
- Select "Payments and subscriptions," then "Subscriptions."
- Tap on your Videoshow subscription (even if already cancelled).
- Tap "Report a problem" or "Request a refund."
- Select the charge you wish to dispute and provide a brief reason (e.g., "Cancelled immediately and should not have been charged" or "Unwanted charge").
- Submit your request and wait for Google's response, typically within 2 to 5 business days.
How to request a refund through apple app store
- Open your Apple device's Settings application.
- Tap your Apple ID at the top and select "Media and Purchases."
- Tap "Purchase History."
- Find your Videoshow charge in the list and tap "Report a Problem" next to it.
- Select "Report Unwanted Purchase" or "I want a refund for this in-app purchase."
- Complete the form with your reason and submit your request.
- Apple will typically respond within 2 to 3 business days.
Escalating to the consumer protection council
If your app store refuses your refund request or fails to respond within 5 business days, escalate your complaint to the Consumer Protection Council. You may file a complaint at the CPC's website or visit their office in Abuja. Include documentation of your cancellation request, screenshots of confirmation pages, your bank statement showing the disputed charge, and any correspondence with the app store. Yafee recommends gathering this evidence immediately, as it strengthens your case considerably.
Comparison: Videoshow versus alternative video editors
If you are cancelling because you prefer a different editing tool, this table compares Videoshow to other popular mobile video editors available in Nigeria.
| Editor | Free version | Typical subscription cost | Watermark | Best feature |
|---|---|---|---|---|
| Videoshow | Yes, limited | ₦4,500-6,500/month | Yes (free tier) | Large music library, effects |
| CapCut | Yes, extensive | Optional premium | No | Best free option |
| InShot | Yes, limited | ₦3,500-5,000/month | Yes (free tier) | Intuitive interface |
| Adobe Premiere Rush | Yes, very limited | ₦2,000-4,500/month | No | Professional-grade editing |
Contact and escalation addresses for Videoshow in nigeria
If you encounter problems cancelling or need to escalate a complaint, contact the following organisations.
Videoshow support and principal office
Videoshow Pte. Ltd. operates as a Singapore-registered entity with no designated Nigeria-specific correspondence address publicly listed. You may attempt contact through the Videoshow application's in-app support feature or search for current contact details on the official Videoshow website or Google Play Store listing.
Consumer protection council (CPC) nigeria
If Videoshow refuses to cancel your subscription or process a refund after you have followed these steps, file a formal complaint with the Consumer Protection Council:
- Website: www.ccpc.gov.ng
- Address: 5A Sani Abacha Road, Kano; Abuja Office: Secretariat, Area 11, Abuja
- Email: inquiry.org.ng or [email protected]
- Telephone: +234 700 222 2374 (toll-free) or +234 9 461 5000
Supply the CPC with copies of your cancellation request, app store confirmation screenshots, your bank statement showing the disputed charge, and any correspondence with Videoshow. The CPC has statutory authority to investigate and compel refunds under the FCCPA 2018.
Your app store's customer support
If charges continue after you cancel through your app store, contact that store's support team directly:
- Google Play Store: Support within the Play Store app, or visit support.google.com/googleplay
- Apple App Store: Go to reportaproblem.apple.com or contact Apple Support at appleid.apple.com/contact
Final checklist before and after cancellation
Use this checklist to ensure you complete every essential step correctly.
| Action | Before you cancel | After you cancel |
|---|---|---|
| Confirm your subscription details | YES - check your latest receipt or bank statement | - |
| Identify your app store platform | YES - determine if you subscribed via Google Play or Apple | - |
| Navigate to the correct cancellation page | YES - go to your app store's subscription settings, not the app itself | - |
| Screenshot your cancellation confirmation | - | YES - capture the page showing "Cancelled" or end date |
| Monitor bank account for unwanted charges | - | YES - check weekly for 60 days after cancellation date |
| Request refund if eligible within 48 hours | - | YES - act quickly; after 48 hours, refunds are rarely granted |
Summary and next steps
Cancelling Videoshow in Nigeria requires you to take action at the correct payment source: your app store platform, not within the Videoshow application itself. Failure to cancel at the source allows auto-renewal charges to continue indefinitely, draining your bank account.
Under the Federal Competition and Consumer Protection Act 2018, you have an unconditional right to cancel any subscription without penalty. If Videoshow or your app store refuses to honour your cancellation request or continues charging after you cancel, escalate your complaint to the Consumer Protection Council, which has statutory authority to investigate and compel compliance.
The steps outlined above apply to subscriptions through Google Play Store and Apple App Store. Follow each step carefully, document your cancellation with screenshots, and monitor your bank account for 60 days afterward. If unauthorised charges appear, contact your app store support immediately and file a dispute with your bank if necessary.
Yafee has helped thousands of Nigerian consumers cancel unwanted subscriptions and recover overcharged funds by guiding them through this exact process. Visit Yafee.com today to access additional guides on cancelling other services, disputing charges, and protecting your consumer rights under Nigerian law. Yafee's platform gives you the knowledge and templates you need to cancel confidently and recover money you should never have paid.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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