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Frequently asked questions
Cancel Mojo: Step-by-Step Guide for Nigeria
How to cancel Mojo in nigeria: a complete legal guide and step-by-step procedure
Understanding Mojo and why you might cancel
Mojo is an AI-powered health and wellness application that delivers relationship coaching, intimacy support content, and personalised guidance to users across Nigeria. The service operates via iOS (Apple App Store), Android (Google Play), and web-based platforms, allowing you to subscribe through multiple channels. Each platform operates under distinct cancellation processes and refund policies, governed by the payment provider's terms as well as Mojo's own service agreement.
You may choose to cancel for several legitimate reasons: the monthly subscription cost no longer aligns with the value you receive, you have found an alternative service that better meets your needs, or you simply wish to pause your membership while managing your household expenses. Cancelling correctly is essential because Mojo continues to charge your payment method until you follow the precise cancellation steps required by your subscription platform. At Yafee (yafee.com), we have guided thousands of Nigerian consumers through subscription cancellations, and we understand the confusion that often surrounds this process.
Why cancelling correctly protects your finances
Many Nigerian consumers inadvertently remain charged for services they believed they had cancelled because they did not follow the exact procedural requirements of their payment platform. Mojo, like most digital services operating in Nigeria, does not automatically cancel your subscription when you uninstall the app or stop using the service. You must actively cancel through the correct channel and verify the cancellation before your next billing cycle.
Your legal position under nigerian consumer law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 establishes your fundamental rights when subscribing to and cancelling digital services such as Mojo.
Consumer protections under the FCCPA 2018
Under the FCCPA, Mojo has a legal obligation to disclose its cancellation procedure, billing dates, and refund policy clearly and transparently before you complete your subscription. The company must not deliberately obscure the cancellation option by hiding it in inaccessible account settings or requiring you to contact support channels that do not exist or function poorly. If Mojo's terms make cancellation unreasonably difficult, this may constitute an unfair contract term under Nigerian consumer law.
Furthermore, if Mojo continues to charge you after you have cancelled, or if the service fails to deliver the features and support described in its advertising, you retain the right to escalate your complaint. The Federal Competition and Consumer Protection Commission (FCCPC) is Nigeria's independent consumer authority and holds the power to investigate complaints, compel refunds, and mandate corrective business practices.
Your legal position on refunds
Mojo's standard terms typically classify subscriptions as non-refundable once purchased. However, this blanket non-refund policy does not override Nigerian consumer protection law in specific circumstances. You have grounds to request a refund if any of the following apply: you subscribed based on false or misleading claims in Mojo's advertising, you experienced a material technical failure that prevented you from using the service, or you cancelled within a reasonable trial period without consuming the service's core features. Yafee recommends that you document all evidence before escalating, including screenshots of service failures, billing dates, and any support correspondence.
How to cancel Mojo on iOS (Apple app store)
If you subscribed to Mojo through the Apple App Store on your iPhone or iPad, you manage your subscription entirely through Apple's system, not through Mojo's internal account settings.
Step 1: access your apple ID subscription settings
- Open the Settings app on your iPhone or iPad.
- Tap your name and profile picture at the top of the screen.
- Select "Subscriptions" from the menu.
- Locate "Mojo" in your active subscriptions list.
Step 2: cancel your Mojo subscription
- Tap on "Mojo" to open the subscription details.
- Select "Cancel Subscription" or "Edit Subscription" depending on your iOS version.
- Confirm your cancellation when prompted.
- You will receive a confirmation message stating your access ends on a specific date.
Step 3: verify cancellation and monitor your billing
After completing cancellation, Apple will send you a confirmation email to the address associated with your Apple ID. Retain this email as proof of cancellation. Your Mojo access will continue until your current billing period ends; you will not be charged for the next cycle. Monitor your App Store billing for 30 days to confirm no further charges appear. If a charge does appear after cancellation, contact Apple Support immediately with your cancellation confirmation email.
How to cancel Mojo on android (Google play)
Android users who subscribed through Google Play manage their subscription via Google's platform, not directly through Mojo's app interface.
Step 1: open google play store settings
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right corner).
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find and select "Mojo."
Step 2: cancel your Mojo subscription
- Tap "Cancel subscription."
- Follow the on-screen prompts to confirm your cancellation reason (optional).
- Select "Cancel subscription" once more to finalise.
- You will see a confirmation screen with your final billing date.
Step 3: confirm cancellation and monitor charges
Google Play will send a confirmation email to your Google account email address. Save this message as your proof of cancellation. Your access to Mojo remains active until your current billing period concludes. Google will not charge you again after this date. Check your Google Play billing history after 30 days to ensure no additional charges appear under Mojo.
How to cancel Mojo via web or direct subscription
If you subscribed to Mojo directly through its website using a credit card or other payment method, rather than through Apple or Google, you must cancel through Mojo's own account portal.
Step 1: log into your Mojo account
- Visit Mojo's official website using a web browser.
- Enter your email address and password to log in.
- Navigate to "Account Settings" or "Subscription Settings" (usually found in a menu or profile dropdown).
Step 2: locate and access your subscription management section
- Look for "Billing," "Subscriptions," or "Payment Methods" within your account dashboard.
- Find your active Mojo subscription listed.
- Select the option to "Cancel," "Downgrade," or "Manage Subscription."
Step 3: submit your cancellation request
- Confirm your cancellation when prompted by the system.
- Note the exact date your subscription will end (usually the end of your current billing period).
- Screenshot or print the cancellation confirmation page as evidence.
- Check your email for a confirmation message from Mojo.
Step 4: verify cancellation through your payment records
After you cancel, contact your bank or credit card issuer to confirm that Mojo has been removed from your recurring payment authorisation (sometimes called a standing order or recurring billing arrangement). This extra verification step ensures that Mojo cannot attempt to charge you after your subscription period ends. Yafee advises that you retain all cancellation confirmation emails and screenshots for at least 90 days.
Timeline and refund procedures after cancellation
Understanding what happens after you cancel protects you from unexpected charges and clarifies your right to refunds under Nigerian consumer law.
Immediate period after cancellation
Upon successful cancellation, your subscription status changes to "active until [date]." You retain full access to Mojo's features and content until your billing period ends. No refund is issued for the remainder of your current subscription cycle; you have already paid for this period. You will not be charged on the next scheduled billing date.
Refund eligibility and procedure
Mojo's standard refund policy classifies paid subscriptions as non-refundable. However, under Nigerian consumer law as enforced by the FCCPC, refunds may be granted in the following circumstances: you requested a refund within 14 days of purchase and have not substantially consumed the service; Mojo failed to deliver the service as advertised; or the company continued charging after you cancelled. To request a refund, contact Mojo's support team with documentation of the problem, your cancellation date, and your payment evidence. Yafee recommends sending this request via email to establish a written record.
Escalation to the FCCPC if Mojo refuses
If Mojo denies your refund request and you believe the denial violates your consumer rights, you may lodge a formal complaint with the Federal Competition and Consumer Protection Commission. The FCCPC investigates complaints against businesses operating in Nigeria and has authority to compel refunds and corrective action. You can file a complaint through the FCCPC's official website or contact their consumer helpline.
Common mistakes that delay cancellation or prevent refunds
Cancelling a subscription can feel frustrating, but following a clear checklist prevents most common errors that leave you paying unnecessarily.
Relying on app uninstallation as cancellation
Uninstalling the Mojo app from your phone does not cancel your subscription. Mojo continues charging your payment method regardless of whether the app is installed. You must explicitly cancel through your payment platform (Apple, Google, or Mojo's website) before uninstalling.
Cancelling through the wrong platform
If you subscribed via Apple, cancelling within the Google Play Store has no effect. Conversely, attempting to cancel on Mojo's website when you subscribed through Google Play does not work. Identify your subscription source first, then cancel through that exact platform. Check your original confirmation email or payment records to clarify which platform processed your subscription.
Ignoring the final billing date
Cancellation takes effect at the end of your current billing cycle, not immediately. If you cancel midway through a monthly subscription that renews on the 15th, you will be charged one final time on that date before cancellation activates. Note this date and verify no charge appears after it.
Failing to document your cancellation
Always screenshot or email yourself a copy of your cancellation confirmation. If Mojo later claims you did not cancel and charges you, this proof protects you during escalation to the FCCPC or your payment provider. Yafee emphasises that written evidence is crucial when challenging unauthorised charges in Nigeria.
Pricing and subscription plans for Mojo in nigeria
Understanding Mojo's pricing structure clarifies what you will lose access to upon cancellation and helps you assess whether seeking a refund is justified.
| Plan | Monthly cost (NGN) | Billing frequency | Key features | Cancellation flexibility |
|---|---|---|---|---|
| Monthly subscription | ₦2,490 (approx.) | Monthly | Full access to coaching, articles, community | Cancel anytime; access ends at cycle end |
| Annual subscription | ₦24,900 (approx.) | Once yearly | Same as monthly; modest discount applied | Cancel anytime; refund eligibility depends on usage and timing |
| Free trial (if offered) | ₦0 | 7 or 14 days | Limited coaching; basic content | Cancel before trial ends to avoid first charge |
Prices are approximate and subject to change. Verify current pricing on Mojo's app or website. If you subscribed at a different rate, that rate applies to your active subscription until you cancel.
After cancellation: what you lose and what you keep
Knowing what happens to your data and account after cancellation helps you decide whether to export any personal information before completing the process.
Immediate loss of access
Once your billing period ends and cancellation takes effect, you lose access to all premium features within Mojo. You cannot view coaching content, join community forums, or receive personalised guidance. Any premium articles you saved or bookmarked become unavailable.
Data retention and privacy
Mojo retains your personal data according to its privacy policy and Nigerian data protection law (the Nigeria Data Protection Regulation 2019). Your account and historical data may remain on Mojo's servers for a specified retention period, typically 12 months. If you wish to delete your account entirely and request data erasure, contact Mojo's support team separately and specify this request in writing.
Reactivation and re-subscription
You may reactivate your Mojo subscription at any time by resubscribing through your original payment platform. No cancellation penalty applies, and your new subscription begins a fresh billing cycle.
Comparison table: cancellation methods and refund likelihood
This table summarises the cancellation method, processing time, and refund eligibility for each subscription platform.
| Subscription platform | Cancellation ease | Confirmation time | Refund likelihood (non-fault) | Escalation authority |
|---|---|---|---|---|
| Apple App Store | Immediate via Settings app | 1-2 minutes | Apple policy: 14 days; FCCPC can override | Apple Support, then FCCPC |
| Google Play Store | Immediate via Play Store app | 1-2 minutes | Google policy: varies; FCCPC can override | Google Play Support, then FCCPC |
| Mojo website (direct) | Accessible via account dashboard | Immediate; may require email confirmation | Mojo policy: non-refundable; FCCPC can override | Mojo support, then FCCPC |
Contacting Mojo for support and escalation
If you encounter difficulties cancelling Mojo or if your cancellation request is not processed, direct contact with Mojo's support team is your first formal step before escalating to consumer authorities.
Mojo support contact details and registered address
Mojo operates as a digital service accessible to Nigerian users. While no single definitive cancellation address has been publicly confirmed for the Nigeria entity, you should contact Mojo's support team through the following channels:
- In-app support: Open Mojo, navigate to "Settings" or "Help," and select "Contact Support."
- Email support: Check Mojo's official website for a support email address listed in the contact or help section.
- Web-based support form: Visit Mojo's website and complete the contact form under "Support" or "Contact Us."
When contacting Mojo, provide your account email, subscription start date, cancellation request date, and the platform through which you subscribed (Apple, Google, or web). Request written confirmation of your cancellation once Mojo acknowledges your request.
Escalation to the FCCPC for unresolved complaints
If Mojo does not respond within 7 working days or refuses to cancel or process your refund claim, escalate your complaint to the Federal Competition and Consumer Protection Commission. The FCCPC operates as Nigeria's statutory consumer authority and investigates complaints against businesses that breach consumer rights. You can file a complaint through the FCCPC's official portal at fccpc.gov.ng or contact their consumer helpline. Provide copies of all correspondence with Mojo, your cancellation confirmation (if received), and proof of payment when filing your complaint. Yafee has observed that FCCPC intervention often resolves billing disputes within 30 to 60 days.
Checklist for successful Mojo cancellation in nigeria
Use this checklist to ensure you complete every necessary step and retain all required documentation.
- Identify your subscription source: Confirm whether you subscribed via Apple App Store, Google Play Store, or Mojo's website.
- Log in to the correct platform: Access Apple ID, Google Play, or Mojo's website before initiating cancellation.
- Locate your subscription: Navigate to the subscriptions or account settings section and find Mojo.
- Submit cancellation request: Follow the platform's cancellation workflow and confirm your request when prompted.
- Note the final billing date: Record the exact date your access will end and your final charge will occur.
- Screenshot or download confirmation: Capture proof of your cancellation (confirmation page, email, or reference number).
- Monitor your billing: Check your payment method's transaction history 30 days after cancellation to confirm no further charges from Mojo appear.
- Contact payment provider if needed: If Mojo charges you after cancellation, immediately contact Apple, Google, or your bank to report the unauthorised charge.
- Escalate to FCCPC if Mojo refuses: If you believe your refund request was wrongfully denied, file a complaint with the Federal Competition and Consumer Protection Commission with all documentation.
- Retain proof for 90 days: Keep all cancellation emails, screenshots, and payment records for at least three months as evidence.
Why yafee helps you cancel with confidence
Navigating subscription cancellations involves understanding both the technical steps and your consumer rights under Nigerian law. At Yafee (yafee.com), we combine contract-law expertise with clear, procedural guidance tailored to Nigerian consumers. We have helped thousands of users cancel subscriptions without losing money to forgotten charges or unfair refund denials. Yafee ensures you know exactly which legal framework protects you, which platform to cancel through, and what to do if the company refuses. Our guides, like this one, ground every recommendation in the Federal Competition and Consumer Protection Act 2018 and the FCCPC's enforcement authority, so you cancel with full confidence in your rights.
Whether you cancel Mojo today or next month, Yafee's step-by-step framework and legal safeguards remain your foundation. Take action now: identify your subscription platform, follow the precise steps outlined above, and monitor your billing to confirm cancellation takes effect. If you face resistance from Mojo or any other service, Yafee's legal resources and escalation procedures will guide you toward resolution. Visit yafee.com for additional cancellation guides, subscription-law articles, and consumer-protection resources tailored to Nigeria.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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