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Frequently asked questions
Cancel Mojo: Step-by-Step Guide
How to cancel Mojo and stop recurring charges
Why you might want to cancel Mojo
Mojo is a design app that provides access to thousands of customisable templates for social media content across platforms like Instagram, Facebook, and TikTok. It enables you to create professional-looking posts without design expertise. Nevertheless, subscription costs accumulate, and if you no longer use the service, cancelling is a financially sound decision.
You might consider cancellation for several reasons: your subscription no longer aligns with your budget, you've found a more affordable alternative, you've stopped creating social media content, or you've simply overlooked the recurring charge on your bank statement. Whatever your circumstance, Yafee is here to guide you through the exact steps to cancel without complications.
When cancellation makes sense
Cancel Mojo if you haven't opened the app in several weeks, if you've switched to a competing design tool such as Canva or Adobe Express, or if the monthly or annual charge no longer justifies your actual usage. You may also cancel temporarily and resubscribe later during a busy content creation period.
The key principle is acting swiftly once you've made your decision. The longer you delay, the more you'll pay for a service you're not using. Yafee recommends reviewing your subscription status every quarter to catch forgotten charges.
Common reasons people continue paying unnecessarily
Many users cancel too late because they don't review bank statements regularly or because the app fails to send clear payment reminders. Some believe they've cancelled but haven't completed the process through their app store or payment method. Others retain the subscription "just in case" but never use it, wasting money month after month.
Understanding mojo's subscription plans and pricing
Mojo offers flexible subscription tiers with different billing cycles and price points, so your cancellation experience depends on your current plan.
Current Mojo subscription plans and costs
Mojo structures its offering around monthly and annual payment options. The following table outlines the plans available:
| Plan type | Billing cycle | Cost (GBP) | Key features |
|---|---|---|---|
| Mojo Pro Monthly | Monthly | £4.99-£7.99 | Full template library, unlimited exports, premium fonts |
| Mojo Pro Annual | Yearly | £29.99-£59.99 | All monthly features, priority support, annual discount |
| Mojo Free | N/A | Free | Limited templates, watermarked exports, basic editing |
If you're on an annual plan, you'll have paid a larger upfront sum. Check your email receipts or your payment method's transaction history to confirm your exact billing cycle and amount. This information is crucial for understanding your refund eligibility when you cancel.
What Mojo pro includes
The Pro subscription unlocks access to hundreds of professionally designed templates across categories including business promotions, social media posts, stories, announcements, and seasonal content. You can export designs without watermarks, use premium fonts and design elements, and access animated templates that bring movement to your posts.
Pro members also benefit from unlimited saves and exports, regular template library updates aligned with current trends, and access to stock photo libraries on certain plans. Basic editing tools allow you to customise text, adjust colours, upload your own images, and manage layers. Once you cancel, you'll lose access to these premium features within 24 hours and be downgraded to the free version, which has limited templates and watermarks on exports.
Your consumer rights and what the law covers
Your right to cancel Mojo is protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Understanding these legal protections is essential before you begin the cancellation process.
The consumer contracts regulations 2013 and the 14-day cancellation period
Under the Consumer Contracts Regulations 2013, you have the statutory right to cancel a digital service subscription within 14 calendar days of purchase, provided you haven't substantially used the service. This period applies even if Mojo's terms and conditions state otherwise. The 14-day period starts from the date you entered into the contract (the date you first subscribed), not the date you received a confirmation email.
Consequently, if you subscribed fewer than 14 days ago and have not made substantial use of the service, you may be entitled to a full refund. "Substantial use" is interpreted narrowly-simply downloading the app or viewing a few templates does not constitute substantial use. However, creating multiple designs or exporting content regularly would.
Your legal position beyond the 14-day period
After the 14-day cooling-off period expires, your right to cancel depends on Mojo's terms and conditions. Most subscription services allow you to cancel at any time, but you forfeit any remaining prepaid balance. If you paid annually and cancel mid-year, Mojo is not legally obligated to refund the unused portion unless their terms explicitly provide this. Nevertheless, you can always request a goodwill refund-Yafee has seen companies grant partial refunds when customers provide a clear reason.
If Mojo refuses to cancel your account or denies a refund you believe you're entitled to, you can escalate your complaint to the Consumer Rights Authority through Citizens Advice Consumer Service or Ofcom (if Mojo is a telecommunications provider) at no cost to you.
How to cancel Mojo step by step
Cancellation methods vary depending on how you subscribed. Follow the relevant steps for your subscription type to ensure your cancellation is processed correctly.
Step 1: gather your account information
Before you begin, collect the following details:
- Your Mojo email address and password
- Your subscription plan type (monthly or annual)
- Your billing date and payment method (card, Apple ID, Google Play, or PayPal)
- Your most recent receipt or confirmation email
Having this information to hand ensures you can complete the cancellation quickly and verify your account status afterwards.
Step 2: contact Mojo via their website or phone
Mojo does not offer in-app cancellation for all subscription types. Instead, you must contact their customer support team directly:
- Visit the Mojo website (or search for "Mojo Mortgages" if you subscribed through their mortgage service integration)
- Locate their contact form or live chat support option
- Alternatively, call +44 1708 687440 during business hours (typically 9am-5pm, Monday to Friday)
- Inform them that you wish to cancel your subscription and provide your email address
- Ask them to confirm the cancellation in writing via email
When you contact Mojo, be polite but clear about your intention to cancel. Do not agree to a discounted renewal offer unless you genuinely intend to continue. Request that they provide a cancellation confirmation email within 24 hours so you have proof of the transaction.
Step 3: verify cancellation through your payment method
After Mojo confirms your cancellation, you must also cancel any automatic payments set up through your payment provider. This ensures no further charges occur:
- If you paid by debit or credit card: Contact your bank and request they cancel the recurring payment to Mojo. Provide your reference number from Mojo's confirmation email.
- If you used Apple App Store: Open Settings, tap your name, select Subscriptions, find Mojo, and tap Cancel Subscription. Confirm the cancellation.
- If you used Google Play: Open the Google Play app, tap your profile icon, select Subscriptions, find Mojo, and tap Cancel Subscription.
- If you used PayPal: Log into your PayPal account, select Settings, go to Subscriptions and Payments, find Mojo, and click Cancel.
Cancelling through both Mojo and your payment provider prevents accidental double-charging and gives you dual evidence of cancellation should a dispute arise.
Step 4: written confirmation by post (optional but recommended)
For added legal protection-particularly if you're claiming a refund under the Consumer Contracts Regulations-consider sending a written cancellation notice by post:
- Write a letter stating your full name, email address, subscription plan, and the date you wish to cancel
- State clearly: "I hereby cancel my Mojo subscription with immediate effect"
- Include a copy of your most recent receipt
- Send the letter by Royal Mail Special Delivery to Mojo's registered address (contact Mojo customer support for the exact postal address if not displayed on their website)
- Keep a copy of your letter and the Royal Mail receipt for your records
A recorded postal cancellation creates a paper trail that strengthens your position if Mojo disputes the cancellation date or attempts to charge you again.
Step 5: monitor your bank account and request a refund if applicable
After you submit your cancellation, monitor your bank account for the next billing cycle (usually within 7-30 days, depending on your billing date). If Mojo charges you again after cancellation, contact your bank immediately and request a chargeback.
If you cancelled within 14 days of first subscribing and have not made substantial use, contact Mojo within 30 days to request a full refund. State your reason clearly in writing and reference the Consumer Contracts Regulations 2013. Yafee advises being polite but firm: "In accordance with the Consumer Contracts Regulations 2013, I am entitled to a refund as I cancelled within the 14-day period and have not substantially used the service."
Understanding refunds and how long they take
Refund eligibility and timelines depend on when you cancel and which plan you hold.
Refund eligibility for monthly subscribers
If you cancel a monthly subscription, Mojo will cease charging on your next billing date. You will not receive a refund for the current billing period unless you cancelled within 14 days of first subscribing and meet the "minimal use" threshold. Furthermore, you will retain access to your account until midnight on your renewal date, after which you'll be downgraded to the free version.
Refund eligibility for annual subscribers
Annual subscribers face a more complex refund situation. If you cancel mid-year (beyond the 14-day period), Mojo is not legally obligated to refund the unused portion under standard consumer law. However, their specific terms may provide a refund policy-check your subscription confirmation email or contact their support team. Yafee recommends requesting a goodwill refund regardless; many companies will grant a partial refund if you provide a legitimate reason (such as financial hardship or discovering a cheaper alternative).
Refund processing times
If Mojo approves a refund, the credit typically appears in your bank account within 5-10 business days. If more than 10 business days pass, contact your bank to confirm the transaction hasn't been delayed. Refunds are processed to your original payment method; you cannot receive a refund as credit towards a discounted renewal.
What happens after you cancel Mojo
Understanding what occurs after cancellation ensures you're not caught off guard and helps you recover any costs.
Access to your account and content
After cancellation, your Mojo account remains active but downgraded to the free version. You retain access to any designs you've created, but you cannot export them without a watermark or access premium templates. If you wish to preserve your designs in high quality, export them before your cancellation becomes effective (usually within 24 hours of Mojo processing your cancellation).
You can log back into your account at any time and resubscribe to Pro if you change your mind. Resubscribing does not reinstate your old free credits, but you'll gain full access to premium features again.
Verifying that cancellation is complete
Once cancellation is processed, check the following to confirm:
- Your payment method no longer shows recurring Mojo charges
- Mojo's support team sent you a cancellation confirmation email
- Your app store (Apple, Google Play, or PayPal) no longer lists Mojo as an active subscription
- Your Mojo account displays a "Free" or "Trial Expired" status
If any of these indicators are missing, contact Mojo immediately and request clarification.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct procedure, but several pitfalls can delay your refund or allow unintended charges to continue.
Mistake 1: assuming deletion equals cancellation
Deleting the Mojo app from your phone does not cancel your subscription. Your payment method will continue to be charged until you formally cancel through either Mojo's customer support, your app store, or your payment provider. Many users discover this mistake weeks later when they review their bank statement.
Mistake 2: missing the 14-day refund window
The Consumer Contracts Regulations 2013 grants a non-negotiable 14-day cancellation period from the date of purchase. Once this period expires, your refund rights become dependent on Mojo's terms and conditions. If you intend to request a refund, act within 14 days and document your cancellation date in writing.
Mistake 3: cancelling only through your app store but not through Mojo
Cancelling through Apple App Store or Google Play terminates the app subscription but may not cancel your direct billing relationship with Mojo if you also have an account on their website. Yafee recommends cancelling through both channels to eliminate all recurring charges.
Mistake 4: not requesting written confirmation
If you cancel verbally over the phone, ask the support agent to send a confirmation email immediately. A verbal cancellation is difficult to prove if a dispute arises. Written confirmation (email or post) provides legal protection.
Mistake 5: agreeing to a trial or promotional offer during cancellation
When you contact Mojo to cancel, they may offer a discounted renewal or free trial to encourage you to stay. Do not accept this offer unless you genuinely intend to continue. These offers often auto-renew and can complicate future cancellation attempts.
Checklist before and after cancelling Mojo
Use this checklist to ensure your cancellation is complete and your account is secure.
| Task | Status | Date completed |
|---|---|---|
| Gather account information and payment method details | Pending | |
| Contact Mojo via phone or website and request cancellation | Pending | |
| Request and save written cancellation confirmation | Pending | |
| Cancel recurring payment through your payment method or app store | Pending | |
| Verify no charges appear on next billing date | Pending | |
| Request refund if eligible (within 14 days of purchase) | Pending |
Alternatives to cancellation and comparison
Before you commit to cancellation, consider whether pausing or downgrading your subscription might better suit your needs.
Pause vs. cancel: which option suits you
| Option | Cost | Timeline | Best for |
|---|---|---|---|
| Downgrade to Free | £0 | Immediate | Light users or those testing alternatives |
| Pause subscription | £0 (if available) | 30-90 days | Users expecting to return after a break |
| Cancel and resubscribe later | Variable | Flexible | Users wanting full separation and possible discounts on resubscription |
| Switch to a competing tool (Canva, Adobe Express) | Variable | Permanent | Users seeking superior features or better value |
| Keep subscription | £4.99-£7.99/month | Ongoing | Regular content creators who value the template library |
| Negotiate a loyalty discount | Reduced rate | Ongoing | Long-term users open to staying at a lower price |
Contact Mojo's support team and ask whether they offer a temporary pause function or loyalty discounts. Many subscription services are willing to negotiate if you're willing to stay.
How to escalate a complaint if Mojo refuses to cancel
If Mojo refuses your cancellation request or denies a refund you believe you're entitled to, you have legal recourse through regulatory authorities.
Step 1: escalate within Mojo
Request that your complaint be escalated to Mojo's complaints department. Provide your cancellation request in writing (email or post) and ask for a formal written response within 14 days. Reference the Consumer Contracts Regulations 2013 if you're within the 14-day period.
Step 2: contact citizens advice consumer service
If Mojo does not respond or refuses your complaint, report the issue to Citizens Advice Consumer Service (free and confidential). They investigate breaches of consumer law and can pressure companies to comply. Visit citizensadvice.org.uk or call 0808 223 1133.
Step 3: raise a chargeback dispute with your bank
If Mojo charges you after cancellation, your bank can reverse the charge through a chargeback dispute. Contact your bank's dispute team and provide evidence of your cancellation request and confirmation. Your bank has 120 days to investigate.
Step 4: refer to the financial conduct authority if applicable
If Mojo is regulated as a financial services provider (some mortgage-linked subscription services are), you can escalate to the Financial Conduct Authority (FCA) after exhausting Mojo's complaints process. Visit fca.org.uk for guidance.
Contacting Mojo for cancellation and support
Use these contact details to initiate your cancellation and request written confirmation.
Primary contact methods
Call Mojo's customer support team directly at +44 1708 687440 during business hours (Monday to Friday, 9am-5pm). Inform them you wish to cancel and ask them to email a confirmation within 24 hours.
For postal cancellation, request the registered address from Mojo's website contact form or during your phone call. Write your cancellation notice clearly, include your subscription email address, and send by Royal Mail Special Delivery.
Important note on cancellation processing
Mojo typically processes cancellations within 24-48 hours of your request. However, if you subscribed through an app store (Apple or Google Play), cancellation may take longer to reflect in their systems. Monitor your payment method carefully for 30 days after you submit your cancellation request to ensure no further charges occur.
Final steps and key takeaways
Cancelling Mojo is a straightforward process when you follow the correct legal and procedural steps. Contact them via phone (+44 1708 687440) or their website contact form, request written confirmation, and cancel any recurring payments through your payment provider. If you subscribed within the last 14 days and have not made substantial use of the service, you're entitled to a full refund under the Consumer Contracts Regulations 2013.
Document every step of your cancellation-keep confirmation emails, photos of bank statements, and notes of any phone conversations. If Mojo refuses to cancel or denies a refund you believe you're entitled to, escalate through Citizens Advice Consumer Service or your bank.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover charges they were unaware of. By following this guide and understanding your consumer rights under UK law, you'll cancel Mojo with confidence and protect yourself from future billing disputes.