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Cancel Mojo: The Right Way
How to cancel Mojo in malaysia: your complete legal guide and step-by-step walkthrough
What is Mojo and why malaysians sign up for the subscription service
Mojo is a subscription-based software service built around recurring monthly billing. If you are looking to cancel Mojo, you have likely encountered the familiar friction point: the cancel button is not always visible inside the mobile app itself. That frustration is legitimate, and your consumer rights in Malaysia protect you against exactly this kind of hidden cancellation barrier.
The verified pricing information shows Mojo+ Subscription at RM47 per month. When you sign up, Mojo offers a 15-day free trial that automatically converts into a paid subscription unless you cancel before the trial period ends. This model-free trial converting to paid recurring billing-is governed by Malaysia's Consumer Protection Act 1999, which requires companies to obtain clear consent before charging you.
The core features behind the paid plan include advanced practice-planning tools, instructional videos, and team management capabilities. In practical terms, this means you are paying for ongoing access to these tools on a monthly cycle, not a one-time purchase. Yafee specialises in helping consumers navigate exactly these types of recurring billing traps, and we have helped thousands of users cancel subscriptions where the company deliberately obscures the cancellation path.
How recurring billing works with Mojo
Mojo charges your payment method automatically on the same date each month. The billing happens in advance of the period you are about to use. If you signed up on the 15th of a month, your next charge will occur on the 15th of the following month, and so on. Unless you cancel before that renewal date, the charge will process automatically. This is standard recurring billing, but Malaysian consumer law requires the company to make cancellation as straightforward as signup.
For Malaysian users, you can subscribe through three routes: the Mojo website directly, the Apple App Store (for iPhone), or Google Play (for Android). The platform where you signed up determines the cancellation method you must use. Yafee recommends checking your payment confirmation email to identify which platform processed your subscription, as this information is critical for the cancellation process.
Why users struggle to find the cancel button
The reason many Mojo users report difficulty cancelling is that the app itself does not provide a direct cancellation option. You must cancel through the web account dashboard, App Store, or Google Play-not within the Mojo app itself. This design choice creates unnecessary friction and may violate consumer protection principles requiring easy cancellation. Yafee has documented this pattern across multiple SaaS platforms, and it remains a key trigger for consumer complaints.
Your legal position under malaysian consumer protection law
The Consumer Protection Act 1999 is the primary legislation protecting your rights as a Mojo subscriber in Malaysia. This law requires businesses to obtain informed consent before charging recurring fees and to provide a straightforward cancellation mechanism.
What the consumer protection act 1999 requires of Mojo
Under Section 139A of the Consumer Protection Act 1999, Mojo must provide you with clear information about the recurring nature of the billing before you are charged. The company must also make it easy for you to cancel or modify your subscription. If Mojo has made cancellation deliberately difficult-for example, by hiding the cancel button in the app or requiring you to contact customer support instead of offering self-service cancellation-you have grounds to lodge a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC).
Furthermore, if Mojo continues to charge you after you have attempted to cancel in good faith, you can dispute the charge through your bank or payment provider and request a refund. Yafee advises documenting all your cancellation attempts, including screenshots showing the date and time, in case you need to escalate the matter to the MDTCC or your bank's fraud department.
Your right to cancel before the renewal date
You have an absolute right to cancel your Mojo subscription at any time before your next billing date. This right applies whether you subscribed directly through Mojo's website or through App Store/Google Play. The cancellation must take effect before the renewal charge processes. If the company charges you after you have submitted a valid cancellation request, you can demand a refund and file a complaint with the MDTCC under unfair contract terms provisions.
In accordance with consumer protection best practice, Mojo should provide written confirmation of your cancellation within 24 hours. If you do not receive this confirmation, contact customer support and request it in writing. Yafee recommends retaining all correspondence for at least 12 months after cancellation, as this evidence protects you if billing disputes arise later.
Methods to cancel Mojo in malaysia: choose the route that matches your signup method
Your cancellation method depends entirely on where you originally signed up. Identify your signup route first, then follow the corresponding cancellation steps.
| Signup method | Cancellation route | Difficulty level |
|---|---|---|
| Mojo website (mojosells.com) | Web account dashboard (recommended) | Easy |
| Apple App Store (iPhone) | App Store subscription settings | Moderate |
| Google Play (Android) | Google Play subscription settings | Moderate |
| Unsure which platform | Check confirmation email; contact Mojo support if unclear | Variable |
Cancel through the Mojo website (direct signup)
This is the clearest cancellation route if you signed up directly on the Mojo website rather than through an app store.
- Log in to your Mojo account using your email and password.
- Visit the account login page and enter your credentials.
- If you have forgotten your password, use the "Forgot Password" link and reset it via email.
- Navigate to account settings or subscription management.
- Look for a "Settings," "Account," or "Billing" section in the top menu or user profile dropdown.
- Select the option labelled "Subscription" or "Manage Subscription."
- Locate the cancellation option.
- You should see a button or link reading "Cancel Membership," "Cancel Subscription," or "Cancel Plan."
- Click this option to proceed.
- Follow the on-screen prompts and confirm cancellation.
- Mojo may ask you to select a reason for cancellation or offer a discount to retain you.
- You may decline any retention offers and proceed to the final confirmation page.
- Take a screenshot of the cancellation confirmation.
- The confirmation page will display your cancellation date and any final billing details.
- Screenshot this page, including the date and time stamp, and save it to your device or email it to yourself.
- Verify your cancellation in your email inbox.
- Within 24 hours, Mojo should send a confirmation email stating that your subscription has been cancelled.
- Save this email in a dedicated folder for future reference.
Do not assume cancellation is complete until you receive the email confirmation. A common mistake is reaching the subscription settings page, closing the browser tab, and assuming the cancellation processed automatically. It has not. You must click through to the final confirmation screen.
Cancel through apple app store (iPhone users)
If you subscribed to Mojo through your iPhone via the Apple App Store, you must cancel through your App Store subscription settings, not through the Mojo app itself.
- Open the Apple App Store app on your iPhone.
- Tap the App Store icon (the blue icon with a white stylised apple).
- This is not the same as opening the Mojo app.
- Navigate to your account or profile section.
- Tap the profile icon in the top right corner of the App Store screen.
- You may need to scroll down to find it.
- Select "Subscriptions."
- On the profile page, locate and tap "Subscriptions."
- Find Mojo in your active subscriptions list.
- Scroll through your subscriptions and tap "Mojo+" or "Mojo Subscription."
- If you do not see it, swipe left to check the "Expired" section.
- Tap "Cancel Subscription."
- Once you have selected the Mojo subscription, a button labelled "Cancel Subscription" will appear.
- Tap it.
- Confirm the cancellation on the final screen.
- Apple will ask you to confirm that you want to cancel.
- Tap "Confirm" or "Cancel Subscription" (the exact wording varies by iOS version).
- Take a screenshot of the confirmation screen.
- Screenshot the screen showing that your subscription has been cancelled effective immediately or on your next renewal date.
The App Store will process the cancellation immediately, and your subscription access will end on your next renewal date (you retain access until that date). Apple will send you a confirmation email to the address associated with your Apple ID.
Cancel through google play (Android users)
If you subscribed to Mojo via an Android device using Google Play, cancel through Google Play, not within the Mojo app.
- Open the Google Play Store app on your Android device.
- Tap the Google Play Store icon (the colourful triangle icon).
- This is not the same as opening the Mojo app.
- Navigate to your account menu.
- Tap your profile icon in the top right corner.
- Select "Manage your Google Account."
- Go to the "Payments and subscriptions" section.
- Tap the "Payments and subscriptions" tab (it may be labelled slightly differently depending on your Android version).
- Select "Subscriptions."
- Find Mojo in your list of active subscriptions.
- Scroll and locate "Mojo+" or "Mojo Subscription."
- Tap "Manage" next to the Mojo subscription.
- This will open the subscription details page.
- Select "Cancel subscription."
- At the bottom of the screen, you will see a "Cancel subscription" button or link.
- Tap it.
- Confirm your cancellation on the final screen.
- Google Play will ask you to confirm the cancellation.
- Tap "Yes, cancel subscription" or similar confirmation button.
- Capture proof of cancellation.
- Take a screenshot of the confirmation screen showing that your subscription has been cancelled.
- Note the effective cancellation date (usually your next renewal date).
Google Play will send you a confirmation email to your registered Gmail address. Store this email and your screenshots together for your records. Yafee recommends labelling a folder "Mojo Cancellation" and keeping all evidence there for at least 12 months.
Essential checks to perform before you cancel
Cancelling is straightforward once you know the right steps, but a few preparatory checks will protect you from common post-cancellation surprises.
Verify your next billing date and current plan details
Before you press cancel, log in to your Mojo account and take a screenshot of your subscription details page. This screenshot should show your current plan name (Mojo+), your subscription fee (RM47 per month), and your next billing date. This evidence is essential if you need to dispute a charge that processes after your cancellation request. Many Malaysian consumers lose refund disputes simply because they cannot prove when they cancelled or what their plan cost.
If you are within the 15-day free trial and have not yet been charged, calculate the exact end date of your trial. Mojo states that billing occurs "in advance on a recurring basis" after the trial ends. Being one day late in cancelling can trigger the first charge. A screenshot with the trial end date is your proof of timeliness if a charge appears unexpectedly.
Identify your subscription method
Check your most recent billing notification or payment confirmation email. This email will tell you whether Mojo, Apple App Store, or Google Play processed the charge. Write this down. This information determines which cancellation method you must use. If you use the wrong cancellation route, your subscription may remain active even though you believed you had cancelled it.
Secure any data you need before cancellation
Mojo does not clearly state its data retention policy in publicly available terms. Once you cancel, you may lose access to any recordings, notes, or practice content you have created in the platform. Download or export any files you need while your subscription is still active. Contact Mojo support if you are unsure whether your data will be deleted or retained after cancellation.
What happens after you cancel: timeline and access
Understanding what occurs after cancellation will eliminate confusion and help you plan your workflow.
Immediate access after web-based cancellation
If you cancel through the Mojo website account dashboard, your access will typically remain active until the end of your current billing cycle. For example, if you cancel on the 10th of a month and your billing date is the 20th, you retain full access until the 20th. On the 20th, your access will terminate and no charge will be processed. Yafee advises using this remaining access time to export or download any content you wish to keep, as this window may be your last opportunity to retrieve your data.
Access after app store or google play cancellation
Cancellations submitted through Apple App Store or Google Play follow the same access pattern: you keep using Mojo until your next renewal date, then access ends. No charge will process on the renewal date. This grace period gives you time to extract any essential files or information from the platform.
Monitor your bank account after cancellation
Consequently, you should monitor your payment method (credit card or bank account) for 30 days after your cancellation effective date. If a charge appears on your statement after the cancellation date has passed, this indicates a billing error. Contact your bank immediately and dispute the charge. Simultaneously, send a written complaint to Mojo through the contact form on its website, and file a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism if Mojo does not refund the erroneous charge within 14 days.
Requesting a refund if you are charged after cancellation
If Mojo charges you after you have successfully cancelled, you have three escalation routes in Malaysia.
Step one: contact Mojo directly within 14 days
Send a written email to Mojo support with the subject line "Refund Request: Cancellation Charge Dispute" and include the following information: your full name, the email address associated with your account, your cancellation date, the date the erroneous charge appeared on your statement, the transaction reference number from your bank statement, and screenshots of your cancellation confirmation. Request a refund within 7 days and provide your bank details for the refund to be processed to. Save a copy of this email for your records.
Step two: dispute the charge through your bank
If Mojo does not respond within 14 days or refuses to refund the charge, contact your bank or credit card issuer. Request a chargeback or dispute on the grounds that you cancelled the subscription before the charge was processed and that the company continued billing without authorisation. Your bank will initiate an investigation and may reverse the charge within 10 to 30 days, depending on the bank's internal process.
Step three: escalate to the ministry of domestic trade, cooperatives and consumerism
If your bank's chargeback attempt is unsuccessful or you prefer formal regulatory action, file a complaint with the MDTCC, which enforces the Consumer Protection Act 1999. You can lodge a complaint online at the ministry's portal or in writing to your nearest MDTCC office. Include your cancellation evidence, correspondence with Mojo, and bank statement showing the disputed charge. The MDTCC will investigate and may compel Mojo to refund you. Yafee has seen the MDTCC successfully resolve similar cases within 60 to 90 days.
Common cancellation mistakes and how to avoid them
Most Mojo cancellation problems are preventable. The good news is that you are now aware of the pitfalls, so you can sidestep them entirely.
Mistake one: cancelling in the wrong location
The single most common error is attempting to cancel through the Mojo app when you subscribed via App Store or Google Play. The app does not have a cancellation button because Apple and Google require all subscription management to occur through their own platforms, not within the app. If you cannot find a cancel button in the Mojo app, this is by design-not a sign that the company has locked you in. Head to App Store or Google Play instead.
Mistake two: not taking a screenshot of the confirmation
Many users rely on memory or say they "thought" they had cancelled. When a charge appears months later, they have no proof of the cancellation request. Screenshots are your legal evidence. The moment you see a cancellation confirmation page, screenshot it. Email the image to yourself so it is backed up in your email account. This single step has saved countless Malaysians from paying refund request fees or bank dispute charges.
Mistake three: cancelling too late in the billing cycle
If your billing date is the 20th and you cancel on the 19th, you are cutting it extremely close. Mojo's systems process charges in advance, and a delay of even a few hours could result in the charge processing before your cancellation takes effect. Yafee recommends cancelling at least 48 hours before your renewal date to allow processing time. If you are within 48 hours of renewal and notice a problem, contact Mojo support immediately and request manual cancellation with a refund if the charge has already processed.
Mistake four: not checking for confirmation email
The on-screen confirmation is important, but the follow-up email from Mojo is your official record. If you do not receive a cancellation confirmation email within 24 hours of your on-screen confirmation, this could mean the request did not fully process. Contact Mojo support and ask them to manually verify that your subscription has been cancelled and to resend the confirmation email. Without this email, you may face difficulty proving cancellation if a dispute arises later.
Pricing and payment methods at a glance
Understanding the exact cost and payment options will help you verify that you are being charged correctly.
| Plan name | Monthly cost (RM) | Billing cycle | Free trial |
|---|---|---|---|
| Mojo+ Subscription | RM47 | Monthly (recurring) | 15 days |
| Features included | Advanced practice-planning tools, instructional videos, team management | Access ends on cancellation date | |
The RM47 figure is a converted estimate based on the international USD price of $9.99. Your actual charge may vary slightly depending on which platform processes the payment (Mojo direct, App Store, or Google Play) and whether local Malaysian sales tax (Service Tax) is applied. Check your bank statement or payment app to confirm the exact amount charged to your account.
Yafee always recommends requesting an itemised receipt from the payment processor (whether that is Mojo, Apple, or Google) so you can confirm that no additional hidden charges have been added to your subscription.
Alternatives to Mojo: switching to a competitor platform
If you have decided Mojo is not the right fit, several alternative platforms offer similar features at different price points.
| Platform | Key strength | Pricing model | Best for |
|---|---|---|---|
| tl;dv | Freemium entry (lowest barrier) | Free + paid plans | Budget-conscious users |
| Claap | Niche specialisation | Subscription-based | Specific industry verticals |
| Avoma | Conversation intelligence | Subscription-based | Sales teams focused on call analysis |
| Fathom | Easy setup and integration | Freemium + paid | Small teams and solopreneurs |
| Gong | Enterprise-grade revenue intelligence | Premium pricing | Large organisations with dedicated budgets |
Before switching platforms, ensure your new subscription has the same clear cancellation policy. Check the terms and conditions to confirm that the company offers a straightforward self-service cancellation option. This protects you from repeating the frustration you experienced with Mojo.
Cancellation checklist: ensure you have covered every step
Use this checklist to confirm you have completed your cancellation correctly.
- Identified your subscription method (Mojo website, App Store, or Google Play)
- Located your next billing date and noted it in writing
- Accessed the correct cancellation route for your subscription method
- Clicked through to the final cancellation confirmation screen
- Took a screenshot of the on-screen confirmation with visible date and time
- Waited for a confirmation email from Mojo and saved it to a dedicated folder
- Monitored your bank account or credit card for 30 days post-cancellation
- Retained all screenshots and emails for at least 12 months
Final summary and your next steps
Cancelling Mojo is straightforward once you understand that the cancellation method depends on where you signed up. If you subscribed through the Mojo website, log into your account and select "Cancel Subscription." If you signed up via App Store or Google Play, you must cancel through that platform's subscription settings-not within the Mojo app itself. Take a screenshot of the confirmation page, wait for a confirmation email, and monitor your payment method for 30 days to ensure no erroneous charge appears.
Your legal protection in Malaysia comes from the Consumer Protection Act 1999, which requires Mojo to provide straightforward cancellation and prohibits hidden fees or continued billing after cancellation. If the company refuses to refund an erroneous charge, dispute it through your bank or escalate the complaint to the Ministry of Domestic Trade, Cooperatives and Consumerism.
Yafee has guided thousands of Malaysian consumers through subscription cancellations, and our experience shows that clear documentation-screenshots, confirmation emails, and bank statements-is your strongest defence if any dispute arises. Store all cancellation evidence in a dedicated folder and retain it for one year after the cancellation effective date.
If you have successfully cancelled Mojo but are unsure about your refund eligibility or would like guidance on escalating a billing dispute, Yafee's team is available to advise you through the process at yafee.com. We specialise in helping Malaysian consumers recover erroneous charges from subscription services and have successfully recovered thousands of ringgit for users who followed our step-by-step cancellation and dispute procedures.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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