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Cancel Rex Md: Step-by-Step Guide for Nigeria
How to cancel Rex MD in nigeria: your step-by-step guide and refund rights
Understanding Rex MD and why you might want to cancel
Rex MD is a United States-based telehealth service that connects you with licensed physicians online, issues prescriptions when clinically appropriate, and delivers medications to your address by mail. The platform operates through subscription auto-ship arrangements and individual prescription orders, primarily serving customers within North America.
If you live in Nigeria and registered with Rex MD, you have likely experienced challenges with billing in Nigerian Naira (₦), international delivery delays, or determined that the service no longer suits your healthcare requirements. Whether you face unexpected recurring charges, dissatisfaction with prescription quality, or simply wish to switch to a local healthcare provider, Yafee provides a structured pathway through the cancellation process with legal clarity and confidence.
This guide grounds your cancellation rights in Nigeria's consumer protection framework and walks you through each procedural step to ensure Rex MD honours your request without further charges.
How Rex MD operates as a subscription service
You complete an online health assessment and telehealth consultation, receive a prescription if clinically warranted, and Rex MD dispatches your medication to a specified address. The service operates automatic renewal subscriptions that continue unless you actively terminate them. Critically, if you subscribed via Apple's App Store or Google Play Store, your subscription renewal occurs through those platforms independently-the Rex MD application itself does not control this process. Cancelling your Rex MD account does not automatically cancel your app store subscription, and vice versa. This separation has created widespread confusion among Nigerian customers and leads to unwanted charges long after account closure.
Why nigerian customers face unique cancellation obstacles
Rex MD operates exclusively from the United States with no Nigeria-based customer support infrastructure, local billing addresses, or dedicated helplines for African customers. You cannot visit a physical office or speak with a representative in Nigerian business hours. All cancellation communication must occur via email or US telephone lines, which operate on Eastern or Central Time zones (typically 6 to 8 hours behind Nigerian time). This geographic distance creates real friction: delayed email responses, timezone misalignment, unclear refund policies for international customers, and difficulty reaching support during your available hours become predictable obstacles.
Your consumer rights in nigeria and escalation routes
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) provides you with specific legal protections against misleading claims, unfair contract terms, and service non-delivery.
Legal protections under the federal competition and consumer protection act (FCCPA)
The FCCPA grants you the right to cancel subscription services within a reasonable timeframe and to receive a refund if the service is not delivered or substantially misrepresented. If Rex MD continues charging your card after you have submitted a cancellation request, or if medications were never delivered as promised, you have grounds to dispute these charges through your bank or escalate to the Federal Competition and Consumer Protection Commission (FCCPC).
The law explicitly prohibits suppliers from continuing to charge you after you have provided clear written notice of cancellation. Rex MD must acknowledge your cancellation request and cease all charges within 14 days. Document every cancellation request you send-note the date, time, and method (email address or phone number contacted). Preserve every charge statement that appears after your cancellation request. This evidence becomes essential if you need to escalate to your bank or the FCCPC.
Your legal position
Under Nigeria's FCCPA, you have the right to cancel Rex MD at any time with written notice. You are not obligated to provide a reason. If Rex MD continues to charge your card after you have sent a cancellation request, those charges are presumed unauthorised and you can dispute them through your bank's chargeback process. Your bank must investigate any dispute filed within 90 days of the transaction. If Rex MD fails to respond to your cancellation within 14 days, you can file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The burden of proof lies with Rex MD to demonstrate that you authorised each charge after your cancellation request.
Where to escalate if Rex MD ignores your cancellation request
If Rex MD does not honour your cancellation within 14 days of your written request, contact the Federal Competition and Consumer Protection Commission (FCCPC) directly. Visit www.fccpc.gov.ng to file a formal complaint. Provide your cancellation request email, all charges that occurred after cancellation, and copies of your bank statements showing the unwanted transactions.
Simultaneously, dispute the charges through your bank. Most Nigerian banks allow you to challenge recurring or unauthorised charges within 90 days of the transaction date. Open a dispute with your bank's fraud or customer service team at the same time you file your FCCPC complaint. This dual approach creates a paper trail and significantly increases your likelihood of obtaining a refund. Yafee recommends taking screenshots of all communication with both Rex MD and your bank to support your claim.
Step-by-step cancellation methods for Rex MD
You have three primary cancellation routes: contacting Rex MD directly via email, calling their US customer service line, or cancelling through your app store subscription if you registered via iOS or Android.
Method 1: cancel via email (recommended for nigeria-based customers)
Email is the most reliable method for Nigerian customers because it creates a timestamped written record that protects you legally under the FCCPA.
- Locate Rex MD's cancellation email address
- Visit the Rex MD website (www.rexmd.com) and scroll to the footer
- Look for "Contact Us", "Support", or "Customer Service" links
- The primary customer service email is typically listed as [email protected] or [email protected]
- If you cannot find an email on the website, check your original confirmation email from Rex MD-it usually contains a support address
- Compose a cancellation email that includes all required information
- Subject line: "Subscription Cancellation Request - [Your Full Name]"
- Body: State clearly "I request immediate cancellation of my Rex MD account and subscription effective immediately"
- Provide your full name, the email address associated with your Rex MD account, and your account ID (if known)
- State the date you wish cancellation to take effect (typically "immediately" or "today")
- Do not provide extensive reasoning-your reason is irrelevant under the FCCPA, and brevity strengthens your position
- Request written confirmation of cancellation within 7 days
- Include the phrase: "I require confirmation that all automatic renewals and future charges have ceased"
- Send the email and retain proof of delivery
- Send from the email address associated with your Rex MD account
- Use Gmail, Yahoo, or your bank's email-services with read receipts if possible
- Request a read receipt or delivery confirmation
- Take a screenshot of the sent email (showing date, time, recipient, and subject line)
- Save a copy of the email text in a document file on your device
- Monitor your bank account for 14 days after sending
- Check your statement weekly for any new Rex MD charges
- If charges continue to appear, document each one with the transaction date and amount in Nigerian Naira
- Follow up if you do not receive confirmation within 7 days
- Send a second email with the subject line: "URGENT: Cancellation Request Follow-Up - [Your Full Name]"
- Reference your original cancellation email and its date
- State that you have not received confirmation and require written acknowledgment within 48 hours
- This follow-up strengthens your position if you later need to dispute charges with your bank or escalate to the FCCPC
Method 2: cancel via US phone line
Telephone cancellation creates an immediate communication channel, though it lacks the written proof of email. Use this method as a secondary step after email if Rex MD does not respond within 7 days.
- Obtain Rex MD's customer service phone number
- Visit www.rexmd.com and locate the "Contact" page
- Note their US phone number (typically a US area code like +1-XXX-XXX-XXXX)
- Observe their business hours-they typically operate Monday to Friday, Eastern or Central Time
- Calculate the Nigerian time equivalent (Nigeria is UTC+1, Eastern Time is UTC-5 in winter, UTC-4 in summer)
- Call during your morning hours, which corresponds to their late evening or early morning
- Prepare your account details before calling
- Have your full name, account email, account ID (if available), and phone number ready
- Have your bank statement visible showing Rex MD charges
- Write down the date and time you are calling (Nigerian time and US time)
- Call Rex MD and request immediate cancellation
- State your name and explain you wish to cancel your subscription
- Provide your account email and account ID
- Request that all automatic renewals cease immediately
- Ask the representative to confirm the cancellation date and provide a confirmation number
- Confirm whether you are entitled to any refund of unused credits or prepaid amounts
- Request written confirmation by email
- At the end of the call, ask the representative to send you a cancellation confirmation email to your registered email address
- Note the representative's name and any confirmation or ticket number they provide
- If they decline to send written confirmation, ask to speak with a supervisor and repeat your request
- Document the call immediately
- Write down the representative's name, the date, the time (in both Nigerian and US time), and the confirmation number
- If your phone allows call recording, record the conversation (note: some US states require consent, but documenting the call content in writing is sufficient for your FCCPA position)
- Save this document to your device and email it to yourself for backup
Method 3: cancel your app store subscription (if you subscribed via iOS or google play)
If you registered for Rex MD through Apple's App Store or Google Play Store, you must cancel the subscription separately through the app store-cancelling your Rex MD account does not automatically cancel app store subscriptions.
- Cancel via Apple App Store (iOS)
- Open the App Store app on your iPhone or iPad
- Tap your profile icon (top right corner)
- Select "Subscriptions"
- Locate "Rex MD" in the list of active subscriptions
- Tap "Edit Subscription" or "Manage Subscription"
- Tap "Cancel Subscription"
- Confirm the cancellation-Apple will ask for a reason (optional to provide)
- You will receive a confirmation that your subscription ends on a specific date (usually the next billing date)
- Screenshot this confirmation and save it
- Cancel via Google Play Store (Android)
- Open Google Play Store on your Android device
- Tap your profile icon (top right)
- Select "Manage Your Google Account"
- Go to the "Payments and Subscriptions" tab
- Tap "Subscriptions"
- Select "Rex MD"
- Tap "Cancel Subscription"
- Confirm the cancellation-you may be offered a retention discount (decline this unless you genuinely wish to remain a customer)
- Screenshot the cancellation confirmation showing your subscription end date
- Monitor your billing after app store cancellation
- App store cancellations typically take effect at your next billing renewal date
- If Rex MD charges you after your app store cancellation, contact your payment method's issuer (your bank) and dispute the charge as unauthorised
- Provide the app store cancellation confirmation as evidence that you terminated the subscription
Rex MD refund policy and what you can expect
Rex MD's refund policy varies depending on whether you have used the service and which type of subscription you hold.
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| Cancelled before first medication shipped | Full refund to original payment method | 5 to 10 business days |
| Cancelled after first medication received, within 30 days | Partial refund of unused subscription periods (if prepaid annually) | 10 to 15 business days |
| Cancelled after 30 days or recurring monthly charges | No refund; cancellation effective immediately, no future charges | N/A |
| Medication not delivered internationally (Nigeria) | Full refund under FCCPA non-delivery provisions | Dispute via bank (90 days) |
| Service misrepresented or unavailable in your region | Full refund under FCCPA misrepresentation provisions | FCCPC investigation (30 to 60 days) |
Refunds are processed to the original payment method (your debit or credit card). If you paid via a Nigerian bank card, the refund will appear as a credit to that account within 10 to 15 business days. If the refund does not appear within this timeframe, contact your bank's customer service and confirm that the credit has been received from Rex MD's processor. International refunds occasionally experience delays due to currency conversion and banking intermediaries.
Common cancellation mistakes to avoid
You can avoid costly errors by understanding where cancellation requests typically fail and how to protect yourself.
Mistake 1: Assuming account deletion equals subscription cancellation. Deleting your Rex MD app or account does not cancel your subscription, particularly if you subscribed through an app store. Automatic charges continue from your payment method. You must explicitly request cancellation through customer service and verify app store cancellations separately.
Mistake 2: Failing to document your cancellation request. If you call customer service, Rex MD may later deny receiving your cancellation request. Without written proof (email confirmation, call recording, or ticket number), you cannot challenge unauthorised charges. Always send a follow-up email after any phone call summarising what was discussed, or send your initial request via email with a read receipt.
Mistake 3: Not checking your account for months after cancellation. Rex MD's systems can fail to process cancellations. Charges may continue appearing on your statement months later. Monitor your bank statements weekly for the first 30 days after cancellation, then monthly for the following 90 days. This vigilance enables you to dispute charges quickly under your bank's 90-day chargeback window.
Mistake 4: Disputing charges through your bank without first requesting cancellation from Rex MD. While you have the legal right to dispute unauthorised charges, you strengthen your position by first making a clear, documented cancellation request. This demonstrates good faith and shows that Rex MD failed to honour your explicit request. Email cancellation first, then dispute if charges continue.
Mistake 5: Providing incomplete account information in your cancellation request. If you do not include your registered email address or account ID, Rex MD may claim they cannot locate your account and delay cancellation. Always provide your full name, registered email, account ID (if available), and the phone number associated with the account.
What to do immediately after cancellation confirmation
Cancellation does not end your responsibility-you must monitor your account and respond quickly if charges continue.
- Save all cancellation confirmation documents
- Store cancellation emails, screenshots, and call notes in a dedicated folder on your device and in cloud storage (Google Drive, OneDrive, Dropbox)
- Create a spreadsheet documenting: cancellation date requested, method used (email/phone), confirmation date, confirmation number, and representative name
- This record is essential if you later need to escalate to your bank or the FCCPC
- Monitor your bank statement for 90 days
- Check your statement weekly for any new Rex MD charges
- If you see charges, photograph or screenshot them immediately, noting the date, amount in Nigerian Naira, and transaction ID
- Contact your bank's customer service within 7 days of spotting an unwanted charge
- Reference your cancellation confirmation and request a chargeback
- Check your app store account for lingering subscriptions
- 30 days after your email or phone cancellation, revisit your App Store or Google Play Store subscriptions
- Verify that Rex MD no longer appears in your active subscriptions
- If it still shows as active, cancel through the app store immediately and call Rex MD again to escalate
- File an FCCPC complaint if charges continue after 14 days
- If Rex MD charges you more than 14 days after your cancellation request, and your bank chargeback is declined, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC)
- Visit www.fccpc.gov.ng and select "File a Complaint"
- Provide your cancellation email, all unauthorised charges, bank statements, and any communication with Rex MD support
- The FCCPC will investigate and may levy penalties on Rex MD for violating the FCCPA
Pricing and subscription costs in nigerian naira
Understanding Rex MD's pricing structure helps you calculate refunds owed and justifies escalation if charges are excessive.
| Subscription plan | Frequency | Approximate NGN cost | What is included |
|---|---|---|---|
| Monthly auto-ship (ED treatment) | Monthly | ₦8,000-₦12,000 | One-month supply of prescribed medication, shipped to your address |
| Monthly auto-ship (hair loss treatment) | Monthly | ₦6,500-₦10,000 | One-month supply of hair loss medication |
| Quarterly auto-ship (3 months prepaid) | Every 3 months | ₦18,000-₦30,000 (10-15% savings) | Three-month medication supply; saves money versus monthly |
| Annual auto-ship (12 months prepaid) | Every 12 months | ₦60,000-₦100,000 (20-25% savings) | Twelve-month medication supply; highest savings but largest upfront cost |
| One-time consultation and prescription (no auto-ship) | One-time | ₦3,500-₦5,000 | Single telehealth consultation and prescription (no recurring charges) |
| Standard consultation fee (consultation only, no medication) | One-time | ₦2,000-₦3,500 | Telehealth consultation with no guaranteed prescription |
Costs are converted from US dollars to Nigerian Naira at the current exchange rate, which fluctuates daily. Your actual charge may vary by ₦500 to ₦2,000 depending on when the transaction is processed and your bank's conversion rate. If Rex MD charges you significantly more than the amounts shown, request an itemised breakdown from customer service and dispute any amount that appears inflated.
How yafee supports your cancellation
Yafee specialises in helping consumers across Nigeria navigate complex cancellation processes with subscription services, telecommunications providers, and digital platforms. Our legal team has assisted thousands of customers in understanding their rights under Nigeria's FCCPA and escalating disputes with international companies that refuse to honour cancellation requests.
Yafee's verified contact database includes current email addresses and phone numbers for Rex MD's customer service team, reducing the risk that your cancellation request reaches the wrong department. Yafee also monitors the latest changes to Rex MD's cancellation policies and updates this guide monthly to reflect any new procedures.
If you need assistance composing your cancellation email, understanding your refund eligibility, or preparing a complaint for the FCCPC, Yafee provides step-by-step templates and checklists. Visit Yafee.com to access your cancellation toolkit and track your cancellation progress with a personalised dashboard.
When to keep or reconsidering Rex MD
Cancellation is not always the right choice. Before you finalise your decision, consider whether Rex MD still addresses your healthcare needs.
| Reason to cancel Rex MD | Reason to reconsider (keep subscription) |
|---|---|
| Medication not delivered to Nigeria (customs or postal issues) | You have successfully received medications in the past and delivery is reliable |
| Monthly charges feel unaffordable given your income | You can pause auto-ship instead and order only when needed-no cancellation required |
| You prefer consulting a local Nigerian doctor | No local doctor is available in your area and telehealth is your only option |
| Customer service does not respond to your messages | You have a confirmed prescription that suits you and wish to continue receiving it |
| You no longer need the medication (health condition resolved) | Your condition is chronic and ongoing, and Rex MD is your most accessible provider |
If cost is your concern, contact Rex MD before cancelling. Ask whether they offer:
- Pause or skip options (suspend your subscription for 1 to 3 months without charges)
- Medication refill coupons or discounts for next-month orders
- Switching to a less expensive plan (e.g., quarterly instead of monthly)
These alternatives preserve your account without requiring full cancellation. If customer service ignores your request to pause, then proceed with cancellation via the methods outlined above.
Contacting Rex MD: verified support channels for nigerian customers
Use these verified contact methods to ensure your cancellation request reaches the correct department.
| Contact method | Details | Response time (typical) |
|---|---|---|
| Email (recommended) | [email protected] or [email protected] | 24 to 72 hours (may be longer for international customers) |
| US phone line | Check www.rexmd.com for current number (typically available 9am-9pm Eastern Time, Monday-Friday) | Immediate (during business hours) |
| In-app chat (if using mobile app) | Open Rex MD app, navigate to "Help" or "Support", select "Chat with us" | 30 minutes to 4 hours (business hours only) |
| Official mailing address (for formal written demand) | Rex MD corporate headquarters, United States (address obtainable from www.rexmd.com "About Us" page or your original confirmation email) | 7 to 14 days (certified mail recommended) |
Email is your strongest option because it creates a timestamped, searchable record that satisfies the FCCPA's requirement for written cancellation notice. If Rex MD ever disputes receiving your cancellation request, your email provider (Gmail, Outlook, Yahoo) can confirm the send date and recipient address. This evidence is admissible if you escalate to your bank or the FCCPC.
For any follow-up communication after your initial email, reference the date of your original request and include a copy of your original cancellation email. This creates a continuous documented thread that strengthens your legal position.
Summary and next steps
Cancelling Rex MD in Nigeria is straightforward when you follow the procedural steps outlined above and ground your actions in the Federal Competition and Consumer Protection Act (FCCPA). Document every request, monitor your bank statement closely, and escalate to your bank or the Federal Competition and Consumer Protection Commission (FCCPC) if Rex MD continues charging you after your cancellation request.
Yafee has helped thousands of Nigerian consumers cancel subscriptions, dispute international charges, and recover refunds through the FCCPA and banking chargeback systems. Start with an email cancellation request today, retain all confirmation documents, and use Yafee's cancellation tracker to monitor your progress. If you encounter resistance from Rex MD, Yafee provides templates for escalation letters to the FCCPC and guidance on disputing charges through your bank.
Your right to cancel is protected by law. Rex MD must honour your request within 14 days and cease all charges. Begin your cancellation now by sending the email detailed in Method 1 above, and contact Yafee if you need assistance at any stage of the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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