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Frequently asked questions
Cancel Mojo: Step-by-Step Process
How to cancel Mojo and stop recurring charges in the philippines
Why you might want to cancel Mojo
Mojo is a software-as-a-service help desk platform designed for business teams managing customer support tickets, workflows, and agent queues. You pay a recurring monthly subscription based on the number of support agents your team needs and which feature tier you select. If you have decided that Mojo no longer fits your business needs, your budget has changed, or you have found an alternative solution, you deserve a clear, straightforward path to cancellation. At Yafee, we help consumers and businesses understand exactly how to stop unwanted subscription charges, and this guide walks you through every step specific to Mojo in the Philippines.
What Mojo offers and who uses it
Mojo positions itself as a team-based customer support platform. The service includes ticket management systems, automated workflows, agent queue organization, and data storage for support conversations. You do not purchase Mojo as a one-time product; every charge is a subscription renewal that occurs automatically each month until you cancel. The platform targets small to mid-sized businesses that need centralized support operations without managing complex on-premises infrastructure.
Common reasons to cancel
Philippine users cancel Mojo for several reasons: your support team has shrunk and you no longer need multiple agent licenses; you have switched to a competitor with better local payment options; your business has wound down or been acquired; or the monthly cost no longer justifies the features you actually use. Whatever your reason, Yafee recognizes that cancellation should be fast and transparent.
Mojo pricing in philippine pesos
Mojo displays three main subscription tiers, each priced in USD on the platform but converted to Philippine pesos at the time of billing through your bank or card processor.
| Plan tier | Approximate monthly cost (PHP) | Key features |
|---|---|---|
| Team | ₱784.00 | Up to 25 agents, basic automation |
| Business | ₱1,470.00 | Up to 75 agents, advanced workflows |
| Enterprise | ₱3,360.00 | Unlimited agents, full API access |
How billing actually works for philippines customers
Mojo charges your card in USD, and your bank or payment processor converts that amount to Philippine pesos at the exchange rate on your billing date. This means your actual PHP amount may fluctuate slightly from month to month. Additionally, your card issuer may apply a cross-border transaction fee, typically 1 to 3 percent, which adds to your final bill. You will see the PHP amount on your bank statement or credit card bill, not on Mojo's invoice.
Mojo operates on strict monthly recurring billing: your subscription renews automatically every 30 days unless you cancel before the next billing cycle begins. The company does not offer partial refunds for months you have already paid, and there is no official local Philippine payment gateway that would simplify this process. Consequently, if you cancel on the 15th of a month but were already charged on the 1st, you forfeit the second half of that month's payment unless you pursue a refund through Yafee's guidance or your bank's dispute process.
Your consumer rights under philippine law
The Philippines has comprehensive consumer protection legislation that applies to foreign subscription services, including those offered by Mojo.
Republic act no. 7394 and automatic renewal protections
The Consumer Act of the Philippines (Republic Act No. 7394) explicitly protects you against unfair contract terms, hidden fees, and deceptive billing practices. Under this law, subscription services must: clearly disclose when automatic renewal will occur; provide an easy, accessible cancellation mechanism; honor cancellation requests without delay; and refund you within 30 days if you cancel within a lawful cooling-off period. If Mojo does not meet these requirements, your rights are backed by Philippine consumer law, and Yafee can help you document your position.
Your legal position if Mojo continues charging after cancellation
If you cancel but Mojo bills you again, you have several legal remedies. First, you can request a refund directly from Mojo and document their response in writing. Second, if Mojo refuses or ignores your request within 14 days, you have the right to dispute the charge with your bank or credit card company under Philippine banking regulations. Third, if repeated unauthorized charges occur, you may file a formal complaint with the National Telecommunications Commission (NTC) if Mojo holds a telecom license, or with the Department of Trade and Industry (DTI) Consumer Protection Group as a last resort. Yafee advises keeping all email correspondence and payment receipts as evidence.
How to cancel Mojo step by step
Mojo does not provide a mailing address for subscription cancellation, so you must cancel through your account dashboard on the Mojo website or mobile app.
Step 1: access your Mojo account dashboard
- Visit the Mojo login page or open the Mojo mobile app.
- Enter your email address and password to log in to your account.
- Navigate to your account settings or billing section. This is typically found under a "Settings" or "Account" menu in the top-right corner of the screen.
- Locate the "Subscription" or "Billing" tab within account settings.
Step 2: find your subscription cancellation option
- Within the Subscription or Billing section, you will see your current plan, the next billing date, and payment method.
- Look for a button or link labeled "Cancel Subscription," "Manage Subscription," or "End Service."
- If you cannot locate this option immediately, scroll down or check if there is a collapsible menu under your plan details.
- Do not confuse account deletion with subscription cancellation; cancellation stops recurring charges, while deletion may remove your data.
Step 3: confirm your cancellation request
- Click the cancellation button. Mojo will ask you to confirm your request and may offer a reason dropdown or feedback form.
- Select your reason for cancellation (optional but helpful for their records).
- Review the cancellation confirmation message, which will state the exact date your access ends and when your last charge occurred.
- Click "Confirm Cancellation" or equivalent button to finalize.
- Take a screenshot of this confirmation screen for your records.
Step 4: verify cancellation via email confirmation
- Mojo should send you a cancellation confirmation email to the address associated with your account within a few minutes to a few hours.
- Check your email inbox and spam folder.
- Save this confirmation email or print it as proof of cancellation.
- The email should specify the date your subscription ended and confirm no future charges will occur.
Step 5: confirm no further charges appear
- Monitor your bank account or credit card statement for the next 7 to 10 days after your cancellation date.
- Your last charge should have occurred on or before the cancellation confirmation date; no additional charges should appear after that.
- If a charge appears after you cancelled, contact Mojo support immediately and escalate via Yafee's recommended process below.
What happens after you cancel Mojo
Cancellation does not happen instantly; you have a final billing period depending on when you initiated the cancellation.
Access and data during your final billing period
If you cancel mid-month, you typically retain access to your Mojo account until the end of that billing cycle. For example, if you cancel on the 15th but were billed on the 1st, your account remains active until the 30th or 31st. After that date, your account is deactivated and you cannot access tickets, reports, or configuration settings. Mojo does not automatically export your data, so if you need your support history or team configurations, request a data export before your access ends. Yafee recommends creating a backup or contacting Mojo support to discuss data retention options.
Refund policy and timing
Mojo does not offer refunds for partial months unless you cancel within an explicit cooling-off window (typically 14 days from purchase for new accounts). If you have been a customer for longer than that period, you forfeit the remainder of the current billing month unless you file a chargeback dispute. Nevertheless, if you cancel and are charged again in error, you have full grounds for a refund, and Yafee can help you pursue it through Mojo support or your bank's dispute process.
Resolving billing disputes and getting refunds
If Mojo fails to honor your cancellation or continues charging you, follow these steps to recover your money.
Direct refund request to Mojo
- Gather all evidence: your cancellation confirmation email, screenshots of your dashboard showing cancellation, and your bank statements showing the disputed charge.
- Access the Mojo Help Center or support portal on their website.
- Submit a support ticket detailing: the date you cancelled, the date you were charged after cancellation, the transaction ID from your bank, and the amount in PHP.
- Yafee advises using professional, factual language and referencing Republic Act No. 7394 to establish your legal ground.
- Allow Mojo 14 days to respond. If they refuse or do not reply, proceed to the next step.
File a chargeback dispute with your bank
- Contact your bank or credit card issuer by phone or their online banking portal.
- Request to dispute or reverse the unauthorized charge from Mojo.
- Provide your bank with: your cancellation confirmation email, the charge date and amount, and a written statement explaining that you cancelled before being charged.
- Your bank will initiate a chargeback investigation, which typically resolves within 30 to 60 days.
- Keep copies of all communication with your bank.
Escalate to the DTI consumer protection group
- If Mojo refuses to refund you and your bank chargeback fails or takes too long, file a formal complaint with the Department of Trade and Industry (DTI).
- Visit the DTI Consumer Grievances Mediation System online or visit a DTI office in your region.
- Submit your case with all supporting evidence: cancellation proof, billing statements, and your bank's response.
- The DTI will mediate between you and Mojo to reach a resolution.
- This process is free and carries legal weight under Philippine consumer law.
Common cancellation mistakes to avoid
Cancellation is usually straightforward, but a few missteps can delay your refund or leave you charged unexpectedly. Yafee has guided thousands of businesses through this process, and we want to help you avoid these pitfalls.
Mistake 1: confusing account deletion with subscription cancellation
Deleting your Mojo account does not automatically cancel your subscription. You must explicitly select "Cancel Subscription" in the billing section. Deleting your account only removes your access and data; your card will still be charged. Always cancel the subscription first, then delete the account if you wish.
Mistake 2: assuming chat or email cancellations are final
If you contact Mojo support via chat or email and ask them to cancel, always request written confirmation. Chat logs can be disputed or lost. After an agent confirms cancellation verbally or via chat, follow up with an email summarizing the conversation and ask them to send you a formal cancellation confirmation in writing. This protects you if a charge appears later.
Mistake 3: not monitoring your statement after cancellation
Check your bank statement for 7 to 10 days after your cancellation to ensure no further charges appear. Many users assume cancellation worked and only notice an erroneous charge weeks later, which complicates the refund process. Early detection is critical.
Mistake 4: cancelling too close to your billing date
If your billing date is the 1st of the month and you cancel on the 28th of the previous month, you may still be charged if Mojo's system processes the renewal before your cancellation takes effect. Yafee recommends cancelling at least 2 to 3 days before your next billing date to ensure the renewal does not go through.
Checklist before and after cancellation
Use this checklist to ensure you have covered all bases when cancelling Mojo.
| Action | Status |
|---|---|
| Export or back up support tickets and configurations | Before cancellation |
| Log into your Mojo dashboard and navigate to Billing | Before cancellation |
| Click "Cancel Subscription" and confirm | Before cancellation |
| Take a screenshot of the cancellation confirmation | Immediately after |
| Save the cancellation confirmation email | Immediately after |
| Check your bank statement 7 to 10 days later for any additional charges | After cancellation |
Why you can trust yafee for cancellation guidance
At Yafee (yafee.com), we specialize in helping consumers and businesses navigate subscription cancellations across dozens of platforms. Our legal framework is grounded in Philippine consumer protection law, and our step-by-step guidance is tested by thousands of users who have successfully cancelled their subscriptions without losing money or access to critical data. Unlike generic support forums, Yafee provides precise, legally-backed procedures tailored to your country's regulations. Whether you are dealing with Mojo or another service, Yafee has helped consumers like you stop unwanted charges and recover disputed amounts.
Final summary and next steps
Cancelling Mojo in the Philippines requires you to access your account dashboard, locate the subscription cancellation button, confirm the request, and monitor your statement to ensure no further charges occur. Your rights are protected under Republic Act No. 7394, and if Mojo fails to honor your cancellation, you can request a refund directly, dispute the charge with your bank, or escalate to the DTI Consumer Protection Group. Yafee advises keeping all cancellation confirmations, screenshots, and email correspondence as proof. If you encounter any obstacles during the cancellation process, Yafee (yafee.com) is here to guide you through your legal options and help you recover any unauthorized charges. The process typically takes 5 to 10 minutes to initiate, and your final access ends at the end of your current billing period. Start today by logging into your Mojo account and following the five steps outlined above.
Contact information for escalation
Mojo does not publish a Philippine cancellation address; all cancellations must be processed through your online dashboard. If you cannot locate the cancellation option or encounter technical issues, contact Mojo support via their Help Center chat or email support address on their website. For unresolved billing disputes, contact the Department of Trade and Industry (DTI) Consumer Grievances Mediation System or your bank's dispute resolution department. Yafee (yafee.com) stands ready to help you document your case and navigate the escalation process if needed.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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