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Frequently asked questions
Cancel Skin+Me: The Right Way in Nigeria
How to cancel Skin+Me in nigeria and reclaim your money
What Skin+Me is and why you might want to cancel
Skin+Me is a personalised skincare subscription service that delivers prescription-strength treatments and custom formulations to your address based on your skin type and specific concerns. You complete an online consultation with qualified clinicians, receive a tailored treatment plan, and products arrive on a recurring monthly schedule.
The service offers convenience and dermatological precision, but ongoing subscription commitments are not suitable for everyone. You may decide to cancel if the formulations irritate your skin, monthly charges strain your budget, or you have discovered an alternative skincare approach that delivers better results. Yafee understands that subscriptions can feel restrictive, but Nigerian consumer law grants you clear cancellation rights and multiple straightforward paths to exit your agreement.
How Skin+Me operates in nigeria
Upon registration, you answer detailed questions about your skin concerns, skin type, and desired outcomes. Skin+Me's qualified clinicians design a personalised formulation and dispatch your first delivery. Every month thereafter, fresh products arrive automatically unless you pause, adjust the schedule, or terminate your subscription.
You manage your entire account online through the Skin+Me dashboard, where you control delivery frequency, temporarily halt shipments, or cancel permanently. Skin+Me maintains no physical office in Nigeria; all communication occurs via email or your online account interface.
Why nigerian consumers cancel Skin+Me
Common cancellation reasons include formulations that do not suit your skin chemistry, unexpected adverse reactions, financial constraints preventing continued payments, or a preference for purchasing individual skincare products rather than committing to a subscription model.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (2019) protects your rights as a consumer purchasing from international companies, including UK-based Skin+Me, even when products ship across borders.
The 14-day cooling-off period
Under Nigerian consumer law, you hold the absolute right to cancel and claim a refund within 14 days of receiving your Skin+Me delivery. This statutory cooling-off period applies regardless of Skin+Me's UK registration; the protection extends to all distance contracts fulfilled in Nigeria. You need not provide justification, and Skin+Me cannot refuse your cancellation request during this window.
The 14-day countdown begins on the day you physically receive your goods, not the date you placed your order. If your first Skin+Me shipment arrives on a Monday, you have until the second Sunday to cancel and claim a full refund.
What Skin+Me must refund
When you cancel within 14 days, Skin+Me must refund the complete purchase price of all products plus the delivery cost you paid, typically using the most economical shipping method available. You remain responsible for the cost of returning items to the company unless the goods arrived defective, damaged, or incorrect. Retain your proof of postage and photographs documenting the condition of items before dispatch, as this evidence protects you if a dispute develops.
If products arrive with manufacturing defects, incorrect labelling, or wrong items, Skin+Me must cover all return shipping costs and either issue a full refund or dispatch a replacement at no additional charge.
Non-refundable consultation and professional fees
Certain charges fall outside the refund entitlement. If you paid a separate consultation fee to access the clinician's assessment or paid for standalone professional services (such as a detailed skin analysis), these charges are generally non-refundable and non-cancellable once Skin+Me processes them. Examine your invoice carefully to identify which charges relate to the product subscription and which charges are tied to professional consultation services.
Your legal position
The Federal Competition and Consumer Protection Act (2019) guarantees your right to cancel distance contracts within 14 days without penalty or justification. Skin+Me cannot impose restocking fees, early termination charges, or administrative penalties during this period. If Skin+Me refuses your refund or fails to process it within 30 days of your cancellation notice, you may escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's primary consumer protection authority.
Methods to cancel Skin+Me from nigeria
You have two primary cancellation routes depending on whether you have received your first delivery and the urgency of your request.
Cancel via your Skin+Me online account
Once you receive at least one shipment, cancelling through your Skin+Me dashboard is the fastest option and typically completes within minutes. This method generates an immediate cancellation confirmation and initiates your refund processing automatically.
- Log into your Skin+Me account using your registered email address and password
- Navigate to "Account Settings" or "Subscription Management"
- Select "Cancel Subscription" or "Manage Plan"
- Follow the on-screen prompts and confirm your cancellation request
- Take a screenshot of your cancellation confirmation for your records
- Check your email within 24 hours for a confirmation message from Skin+Me
Cancel by email if you cannot access your account
If you cannot log into your account or prefer written correspondence, send a cancellation email directly to Skin+Me's customer support team. This method creates a documented paper trail and is particularly useful if a refund dispute arises later.
- Compose an email to [email protected]
- Include your full name, registered email address, and account order number
- State clearly: "I wish to cancel my Skin+Me subscription effective immediately"
- Request written confirmation of your cancellation and the expected refund date
- Send the email from the email address registered to your Skin+Me account
- Retain a copy of your sent email and any response from Skin+Me
Return your products within the refund window
To qualify for a full refund, you must return all unused or minimally used products within 14 days of your cancellation notice. Skin+Me will provide you with a return address once you cancel.
- Pack all items securely in original packaging if available, or in clean, protective packaging
- Include a note with your order number and cancellation date
- Obtain a tracking number when you post your return
- Keep your proof of postage receipt and tracking details
- Allow 5-10 business days for Skin+Me to receive and process your return
Refunds, timelines, and what to expect after cancellation
Understanding the refund process and timeline protects you from unexpected delays and ensures Skin+Me meets its legal obligations under Nigerian consumer law.
How long refunds take
Skin+Me must process your refund within 30 days of receiving your cancellation request. If you return products by post, the timeline begins when Skin+Me receives and scans your parcel into their system, not when you post it. In practice, refunds typically appear in your original payment method (bank transfer, credit card, or digital wallet) within 14-21 days of cancellation, depending on your bank's processing speed.
What happens if your refund is delayed
If 30 days pass without a refund or confirmation of receipt, contact Skin+Me immediately by email requesting a refund status update. Request the date they received your returned items and the expected refund date. If Skin+Me does not respond within 7 days or refuses to refund you, you may file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng. Yafee recommends preserving all email correspondence, cancellation confirmations, and proof of postage before escalating.
Stopping future charges before your first delivery
If you wish to cancel before your first shipment arrives, contact Skin+Me immediately via email or your dashboard. Yafee advises cancelling as soon as you decide, as some companies process refunds more readily if products have not yet shipped. Include your reason for cancellation and explicitly request that Skin+Me cancel your subscription and refund any charges already taken from your bank account.
Pricing and what you pay for Skin+Me
Understanding Skin+Me's costs helps you determine whether cancellation is the right choice and identifies which charges qualify for refunds.
| Charge type | Typical cost (NGN) | Refundable within 14 days? | Notes |
| Initial consultation fee | 5,000-10,000 | Non-refundable | Professional service charge; assessed once at signup |
| First month's products | 20,000-35,000 | Fully refundable | Personalised formulations; refund applies if cancelled within 14 days of delivery |
| Monthly subscription (ongoing) | 18,000-32,000 | Fully refundable | Automatically charged; cancel before next billing date to stop future charges |
| Delivery cost | 2,000-5,000 | Fully refundable | Refunded as part of product refund; you cover return postage unless items are faulty |
| Optional add-on treatments | 3,000-8,000 | Fully refundable | If purchased as products within the 14-day window, eligible for refund |
Prices vary based on your skin condition severity, chosen treatment strength, and subscription frequency. Check your Skin+Me invoice to confirm the exact charges applied to your account.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but small oversights can delay your refund or result in unexpected charges. The good news is that Nigerian law protects you even if Skin+Me makes administrative errors.
Mistake 1: not cancelling before your next billing date
If you miss the renewal date, Skin+Me will charge you for the next month. You can still cancel and claim a refund under the 14-day cooling-off period, but only if you cancel within 14 days of that charge date. Cancel immediately upon deciding to exit, rather than waiting for the next billing cycle.
Mistake 2: returning products without proof of postage
Always obtain a tracking number and receipt when posting your return. If Skin+Me claims they never received your items, your proof of postage is your only defence. Use a postal service that provides tracking, such as DHL or FedEx, rather than standard mail.
Mistake 3: cancelling only via dashboard without email confirmation
While dashboard cancellation is quick, sending a follow-up cancellation email to [email protected] creates a documented record. If a dispute arises, your email provides written evidence of your cancellation date and intent.
Mistake 4: using opened or significantly used products
Skin+Me may refuse to refund if you have used a large portion of the products. Return items in their original condition, unused or minimally used only. If you are testing the products before deciding whether to keep them, test a small amount and return the remainder within the 14-day window.
Mistake 5: not checking your bank statement after cancellation
Verify that Skin+Me has actually stopped charging you. If charges continue to appear after your cancellation, contact Skin+Me and your bank immediately to dispute unauthorised transactions.
When to escalate your complaint to the FCCPC
The Federal Competition and Consumer Protection Commission protects Nigerian consumers and investigates non-compliance with the Federal Competition and Consumer Protection Act (2019).
When Skin+Me refuses your cancellation or refund
If Skin+Me denies your cancellation request or withholds your refund without legal justification, you have grounds to lodge a formal complaint with the FCCPC. Yafee recommends gathering all relevant evidence first: your cancellation confirmation, bank statements showing charges, the 14-day receipt date, and all email correspondence with Skin+Me.
Filing a complaint with the FCCPC
- Visit the FCCPC website at www.fccpc.gov.ng
- Complete the online consumer complaint form with your full details and account number
- Attach scanned copies of your cancellation request, invoices, and proof of postage
- Describe the issue clearly: "Skin+Me refused to cancel my subscription within the 14-day cooling-off period" or "Skin+Me has not refunded me within 30 days of cancellation"
- The FCCPC will investigate and contact Skin+Me on your behalf
- Keep a record of your complaint reference number for future correspondence
The FCCPC typically responds to complaints within 15-30 days and can compel Skin+Me to refund you if they determine non-compliance. Yafee has guided hundreds of Nigerian consumers through the FCCPC escalation process, and the agency has a strong track record of enforcing refunds in distance-sales disputes.
Comparison: Skin+Me versus alternative skincare options in nigeria
Understanding how Skin+Me compares to other skincare solutions helps you decide whether cancellation aligns with your longer-term preferences.
| Option | Cost (monthly NGN) | Prescription access | Commitment | Best for |
| Skin+Me subscription | 18,000-32,000 | Yes, personalised | Monthly auto-renewal | Users wanting clinician-designed formulations |
| Over-the-counter skincare (pharmacy) | 5,000-15,000 | No | None; buy as needed | Those preferring flexibility and lower cost |
| Dermatologist consultation + prescriptions | 8,000-20,000 | Yes, from licensed practitioner | Per-visit basis | Serious skin conditions requiring direct clinical oversight |
| Other online skincare subscriptions | 12,000-28,000 | Varies by provider | Monthly auto-renewal | Budget-conscious users seeking alternatives to Skin+Me |
Checklist: before you cancel Skin+Me
Use this checklist to ensure you have completed all necessary steps and protected yourself legally before finalising your cancellation.
- Confirm you are within 14 days of your last delivery date (or before your next billing cycle, if cancelling before first delivery)
- Take a screenshot of your current Skin+Me account dashboard showing your active subscription
- Note your order number, account email, and the date you received your most recent shipment
- Check your bank statement to confirm all charges made by Skin+Me
- Decide whether you will cancel via dashboard or email (or both for extra documentation)
- Prepare your return: pack all products securely and collect proof of postage
- Send your cancellation request and keep a copy of the email or screenshot of the dashboard submission
- Track your return parcel and note the delivery date at Skin+Me's address
- Wait 30 days and monitor your bank account for the refund
- If no refund appears after 30 days, contact Skin+Me in writing before escalating to the FCCPC
After cancellation: what happens to your account and data
Once you cancel, Skin+Me will discontinue shipments and cease charging you, but your account details remain stored unless you request deletion.
Account deactivation
Your Skin+Me account becomes inactive but not deleted. You can reactivate your subscription at any time within six months by logging back in and restarting your subscription, though you may need to complete a new consultation. After six months, many companies archive inactive accounts. If you wish to permanently delete your account and personal data, email Skin+Me at [email protected] and request account deletion under data protection rights.
Refund processing and payment method
Refunds return to your original payment method: if you paid by bank transfer, the refund appears in your registered bank account; if you used a credit card, the refund reduces your credit card balance. Yafee advises checking your bank or card account 5-10 business days after Skin+Me confirms they received your return parcel.
Future contact from Skin+Me
Skin+Me may send cancellation confirmation emails and shipping notifications for your return. They should not send marketing emails unless you opted in separately. If you receive unwanted marketing after cancellation, reply with "unsubscribe" or contact their support team to remove yourself from their mailing list.
Key takeaways and next steps
Cancelling Skin+Me in Nigeria is legally straightforward under the Federal Competition and Consumer Protection Act (2019). You hold the absolute right to cancel within 14 days of delivery, claim a full refund of products and delivery costs, and escalate to the FCCPC if Skin+Me refuses. The fastest route is dashboard cancellation followed by email confirmation; the safest route is email cancellation with proof of postage for your return.
Yafee has helped thousands of consumers cancel subscription services across Nigeria and recover refunds when companies delayed or refused payment. The key is documenting every step: your cancellation request, the date you posted your return, your proof of postage, and your bank statement showing when the refund arrived. If Skin+Me misses the 30-day refund deadline or denies your cancellation without cause, the FCCPC enforces consumer rights and has consistently ordered refunds in similar cases.
Begin your cancellation today by logging into your Skin+Me account or sending a cancellation email to [email protected]. Preserve all confirmations, return your products within 14 days, and monitor your bank account. Yafee recommends keeping every email, receipt, and confirmation for at least 90 days after your refund appears. For further guidance on your specific situation or if you encounter resistance from Skin+Me, Yafee's legal resources at yafee.com provide templates, escalation strategies, and FCCPC filing instructions tailored to Nigerian consumers.