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Frequently asked questions
Cancel Feeling.Me: Step-by-Step Guide for Nigerians
How to cancel Feeling.Me in nigeria and stop recurring charges
What Feeling.Me is and why nigerian users cancel
Feeling.Me is an international dating and social platform headquartered in London and operated by FEELING MED LTD. The service reaches Nigerian users through the Apple App Store and Google Play, operating on a freemium model where basic features remain free, but premium functionality requires paid subscriptions or credit packages charged in Nigerian Naira (₦).
You access recurring subscription tiers-Premium, Premium PLUS, or VIP-or purchase one-time credit packages for specific in-app functions. These charges renew automatically according to your billing cycle and appear on your bank statement, mobile bill, or payment method regularly. Many Nigerian users seek cancellation due to budget constraints, dissatisfaction with matches, or simply losing interest in the platform. If you fall into this category, Yafee has guided thousands of Nigerian consumers through this exact process, and we provide a precise, legally grounded roadmap.
The charging structure you need to understand
Feeling.Me operates three distinct billing channels, and you must identify which applies to your account before cancellation:
- Recurring subscription plans that renew weekly, monthly, or annually on automatic schedules.
- One-time credit purchases that you deplete as you use in-app messaging, video calls, or other premium features.
- Indirect charges through Apple App Store or Google Play, which may not clearly label Feeling.Me on your bank or mobile statement.
Each method requires a different cancellation pathway. Yafee recommends you identify your charge type before proceeding, as this determines whether you cancel through the app, your payment provider, or your mobile network operator.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act 2019 (FCCPA) and related digital commerce regulations protect your right to cancel and refund your money.
What the FCCPA guarantees you
Under the FCCPA, service providers must display transparent pricing, honour cancellation requests promptly, and cease billing within one billing cycle of your cancellation notice. If Feeling.Me continues charging after you cancel, or refuses to process your cancellation, you hold grounds to escalate to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's primary consumer enforcement body.
For charges made through your mobile network-MTN Nigeria, Airtel, Glo, or 9Mobile-additional protections apply. You can request immediate suspension or refund directly from your network operator if Feeling.Me fails to comply with your cancellation.
Your legal position: You have the right to cancel Feeling.Me at any time without penalty. The FCCPA does not require a reason, and providers cannot withhold refunds for unused credit without valid justification. If Feeling.Me refuses cancellation or continues billing, you can file a formal complaint with the FCCPC, which investigates and compels compliance.
Cooling-off periods and refund eligibility
The FCCPA does not explicitly impose a 14-day cooling-off period for digital services, but Feeling.Me's published terms acknowledge refund rights for unused credit packages up to 180 days after purchase under specific conditions. Subscription cancellations do not automatically trigger refunds for the current billing period unless the service fails to deliver promised features or becomes unavailable.
Retain all receipt emails, transaction screenshots, and billing statements. These form your evidence if you escalate to the FCCPC or pursue a chargeback through your bank.
Step-by-step cancellation through the Feeling.Me app
The fastest method to cancel Feeling.Me is directly through the mobile app on iOS or Android; the process takes under five minutes.
Access your subscription settings
- Open the Feeling.Me app and locate the menu icon-typically three horizontal lines in the top left or bottom right corner.
- If no menu appears, tap the Settings icon or look for Account at the bottom of your home screen.
- Select Settings or Account, then tap Subscriptions or My Subscriptions.
- Your active recurring plans display here, along with the next scheduled billing date.
- Inactive or cancelled subscriptions may appear in a separate Cancelled Subscriptions tab.
- Review the plan you intend to cancel and confirm the renewal date and price.
- Note this information for your records in case you need to dispute the charge later.
Cancel your active subscription
- Tap the subscription plan you wish to cancel (for example, Premium PLUS).
- The app displays details including the recurring amount (₦), billing frequency, and cancellation option.
- Select Cancel Subscription or Unsubscribe (wording varies by app version).
- Do not confuse this with Pause, which suspends rather than cancels your plan.
- The app may prompt you to confirm or offer a discount to retain you. Proceed with cancellation unless you genuinely wish to continue.
- Yafee advises ignoring retention offers if your decision is final-discounts expire quickly and may auto-renew at full price.
- Tap Confirm Cancellation or Yes, Cancel to finalize.
- The app confirms immediately and displays "Subscription Cancelled" or "Your subscription ends on [date]".
- Screenshot the confirmation page and any confirmation email Feeling.Me sends to your registered address.
- This proof protects you if charges continue after cancellation and you need to file a chargeback or FCCPC complaint.
Cancellation through apple app store or google play
If you cannot locate the cancellation option within the Feeling.Me app itself, or if the app process fails, you must cancel through your payment platform's subscription manager.
Cancel via apple app store (iOS)
- Open the Apple App Store and tap your profile icon (top right corner).
- This icon is your account avatar or initials.
- Select Subscriptions from the menu.
- A list of all active app subscriptions appears, including Feeling.Me if billed through Apple.
- Tap Feeling.Me to view the subscription details.
- The screen displays your plan name, renewal date, and price in Naira.
- Select Cancel Subscription at the bottom of the screen.
- Apple may offer a shorter-duration plan at reduced cost-decline unless you wish to keep the service shorter-term.
- Confirm your cancellation by tapping Confirm or Stop Subscription.
- Your subscription ends at the next renewal date, and you lose access to premium features at that point-not immediately.
- Take a screenshot of the "Subscription Cancelled" confirmation page.
- Apple sends a confirmation email; check your registered email address and spam folder.
Cancel via google play (Android)
- Open the Google Play Store app and tap your profile icon (top right).
- You may need to scroll right to see this icon.
- Select Manage my subscriptions or Subscriptions.
- All active subscriptions charged through Google Play display here.
- Tap Feeling.Me from the list.
- Verify the plan name, renewal date, and amount in Naira before proceeding.
- Select Cancel subscription at the bottom.
- Google may suggest pausing instead of cancelling-choose Cancel for permanent removal.
- Confirm your reason for cancellation (optional) and tap Cancel subscription again.
- Your access ends at the renewal date; immediate suspension does not occur.
- Screenshot the cancellation confirmation and check your email for Google's confirmation message.
- Yafee recommends keeping this record for at least one year to refute any future billing disputes.
Cancellation through your mobile network operator
If Feeling.Me charges appear on your MTN, Airtel, Glo, or 9Mobile bill rather than your bank card, you must cancel through your network's billing system or customer service.
Stop charges via MTN nigeria
- Dial *121# on your MTN line and select Manage Services or Subscriptions.
- Alternative: Visit an MTN service centre with your phone and a valid identity document.
- Locate Feeling.Me or Dating Apps in the active subscriptions list.
- If not visible via USSD, contact MTN customer care at 180 or +234 803 911 0000.
- Select Deactivate, Unsubscribe, or Stop.
- MTN confirms immediately and sends an SMS to your registered number.
- Screenshot the SMS confirmation and request a written deactivation receipt from MTN if possible.
- This protects you if MTN's billing system continues charging by error.
Stop charges via airtel nigeria
- Dial *141# and navigate to Manage Subscriptions or Active Services.
- Alternatively, call Airtel customer care at 121 or +234 701 011 0011.
- Select Feeling.Me from the list of active charges.
- Confirm the amount and billing frequency before deactivation.
- Choose Cancel, Stop, or Deactivate.
- Airtel sends SMS confirmation within minutes.
- Retain the SMS and request a formal cancellation letter from Airtel if charges persist.
- Yafee recommends requesting this in writing via Airtel's complaint portal for stronger escalation evidence.
Stop charges via glo and 9Mobile
- For Glo: Dial *777#, select Manage Services, find Feeling.Me, and choose Cancel or Stop. Alternatively, call 121 from your Glo line.
- Glo sends SMS confirmation; keep this record.
- For 9Mobile: Dial *200#, select Manage Subscriptions, locate Feeling.Me, and tap Cancel or Unsubscribe. Call 200 if the menu system fails.
- 9Mobile issues SMS confirmation; photograph and save it.
- If either network continues billing after 48 hours, contact their customer care and file a formal complaint demanding reversal of charges.
- Reference your cancellation date and confirmation SMS in writing.
Cancellation by contacting Feeling.Me directly
If you encounter technical errors in the app or app store, or if charges persist after cancellation, contact Feeling.Me's support team directly to escalate your cancellation request.
Contact methods and escalation
- Within the Feeling.Me app, tap Settings, then Help or Contact Us.
- Most apps display an email address (typically [email protected] or similar) or in-app chat option.
- Send a cancellation request email stating your account email, the subscription plan, and your cancellation date. Use clear language:
- "I request immediate cancellation of my [Premium/Premium PLUS/VIP] subscription effective [today's date]. Please confirm cancellation and cease all charges."
- Attach screenshots of your app confirmation, payment receipts, and any app store cancellation attempts.
- This evidence strengthens your position if Feeling.Me disputes the cancellation later.
- Allow 5-7 business days for a response.
- If Feeling.Me does not respond or refuses cancellation without valid cause, proceed to file a complaint with the FCCPC (details below).
Feeling.Me contact details for nigerian users
Feeling.Me's registered headquarters address is in London, as no Nigeria-specific office is publicly listed. You can direct cancellation requests to:
Email: [email protected] (or support address found within the app's Help section)
Registered Address: FEELING MED LTD, London, United Kingdom (exact street address must be retrieved from the app's Terms of Service or Privacy Policy)
In your email, reference Nigeria as your location to ensure your request is routed appropriately. Yafee advises sending cancellation emails as read receipt messages so you obtain proof of delivery.
Pricing comparison and what you are paying
Understanding your current charges helps you identify cost savings post-cancellation.
| Plan type | Billing cycle | Typical cost in NGN | Access level | Cancellation difficulty |
|---|---|---|---|---|
| Premium | Monthly | ₦2,500 - ₦3,500 | Enhanced matches, messaging | Moderate |
| Premium PLUS | Monthly | ₦4,500 - ₦6,000 | All Premium + video calls | Moderate |
| VIP | Monthly | ₦7,000 - ₦10,000 | All features + priority support | Easy |
| Credit packages | One-time purchase | ₦500 - ₦50,000+ | In-app currency for gifts, messages | Difficult (one-time) |
| Annual subscription (any tier) | 12 months | 25-30% cheaper than monthly x 12 | Same as monthly equivalent | Easy via app or app store |
Annual subscriptions often lock you in for 12 months but cost less per month. If you hold an annual plan, verify your next renewal date carefully-cancelling before that date ensures no further charges.
What happens after you cancel Feeling.Me
Cancellation does not end instantly; you receive a grace period until the end of your current billing cycle.
Immediate changes post-cancellation
- Your subscription status changes to "Cancelled" or "Ends on [date]" in the app.
- Premium features remain accessible until your renewal date passes.
- You do not receive a refund for the current billing period unless you cancelled within 24 hours of purchase (app store terms vary).
- All remaining credits expire 180 days after account closure under Feeling.Me's standard terms.
Monitoring for continued charges
- Mark your calendar with the renewal date shown at cancellation.
- This is your deadline to verify no charge appears on your next billing date.
- Check your bank statement, credit card, or mobile bill 2-3 days after the renewal date.
- Charges may take 24-48 hours to process; do not panic if nothing appears immediately.
- If a charge posts after your cancellation confirmation, take a screenshot and file a dispute immediately.
- Yafee advises contacting your bank or payment provider within 30 days of an unauthorised charge.
Complete account closure
Cancellation suspends billing but does not delete your account or data. If you wish to erase your profile entirely, contact Feeling.Me support and request account deletion under Nigeria's data protection rights (Data Protection Regulation 2019). Your personal data must be removed within 30 days of your formal deletion request.
Refund procedures and chargeback options
Refunds for cancelled Feeling.Me subscriptions are limited but available in specific circumstances.
Automatic refunds through Feeling.Me
Feeling.Me rarely issues automatic refunds for subscription cancellations, as you retain access to premium features until your renewal date. However, unused credit packages (one-time purchases) may be refundable up to 180 days after purchase if you request them formally.
- Contact Feeling.Me support with your purchase date, amount, and reason (unused credits, duplicate charge, etc.).
- Include a screenshot of your credit balance and transaction receipt.
- Allow 7-14 business days for a response.
- Feeling.Me processes refunds to your original payment method (bank account, app store wallet, or mobile operator).
- If Feeling.Me refuses the refund without justification, escalate (see below).
- Yafee advises documenting all correspondence for FCCPC complaints.
Chargeback through your bank or payment method
If Feeling.Me continues billing after your confirmed cancellation, or refuses a legitimate refund, you can dispute the charge directly with your bank or payment provider.
- Log into your bank's app or website and locate the Feeling.Me transaction(s) you dispute.
- Gather your cancellation confirmation (screenshot, email, or app store receipt).
- Select Dispute Transaction, Report Fraud, or Chargeback (wording varies by bank).
- Provide a clear explanation: "Service cancelled on [date], but charged again on [date]. Cancellation confirmation attached."
- Attach all supporting evidence: cancellation screenshots, confirmation emails, Feeling.Me support responses, and your bank or payment statement.
- Banks require proof; Yafee stresses that your cancellation confirmation is your strongest evidence.
- Your bank investigates the dispute and typically issues a provisional refund (chargeback) within 7-10 business days.
- The full process may take 30-60 days if Feeling.Me contests the chargeback.
Escalation to the FCCPC for refunds and compliance
If Feeling.Me refuses refunds or continues billing after cancellation, file a complaint with Nigeria's Federal Competition and Consumer Protection Commission.
- Visit the FCCPC website (fccpc.gov.ng) and select Report a Complaint or File a Complaint Online.
- Alternatively, visit an FCCPC office in your state or email [email protected].
- Provide your name, email, phone number, and detailed description of the issue:
- "Feeling.Me charged ₦[amount] on [date] despite my cancellation on [date]. I have proof of cancellation but Feeling.Me refuses to process a refund."
- Attach all evidence: cancellation confirmations, payment receipts, bank statements showing disputed charges, and any communication with Feeling.Me.
- The FCCPC reviews your complaint within 21 days and may compel Feeling.Me to refund or cease charges.
- The FCCPC can issue fines or sanctions against Feeling.Me if the violation is deliberate or repeated.
- You receive a case reference number for tracking.
Common mistakes that delay or prevent cancellation
Most Nigerian users successfully cancel Feeling.Me, but avoidable errors can trap you in unwanted billing. Stay alert to these pitfalls.
Pausing instead of cancelling
Many app users tap Pause Subscription or Pause Service without realizing that paused subscriptions automatically resume after 30 days. If you intended permanent cancellation, pausing leaves you vulnerable to surprise charges.
Fix: Return to your subscription settings and select Cancel or Unsubscribe explicitly. "Pause" is never a cancellation.
Cancelling the app instead of the subscription
Deleting the Feeling.Me app from your phone does not cancel your subscription. Your recurring payment continues in the background even if the app no longer appears on your home screen.
Fix: Follow the in-app or app store cancellation steps outlined above. App deletion is irrelevant to billing.
Assuming mobile network cancellation is permanent
If Feeling.Me charges through your MTN, Airtel, Glo, or 9Mobile bill, network deactivation is the only effective cancellation. However, some users forget to check their subsequent bills and miss cases where the network reactivates the service by mistake or Feeling.Me attempts to rebill.
Fix: Monitor your next two mobile bills (not just one) after network deactivation. If a charge reappears, contact the network immediately with your original deactivation SMS as proof.
Missing the renewal date deadline
Cancellations typically take effect at your next renewal date, not immediately. If you cancel on the 20th but your subscription renews on the 25th, you incur a final charge on the 25th. Many users forget to account for this 5-day window.
Fix: Note the exact renewal date when you cancel. If your next renewal is within 7 days, cancel immediately and verify no charge posts on that date.
Ignoring email confirmations
App stores and Feeling.Me send confirmation emails after cancellation. Users who ignore these emails sometimes miss errors-for example, "Your subscription pauses on [date]" instead of "Your subscription cancels on [date]".
Fix: Check your registered email immediately after each cancellation step. If the wording suggests pause rather than cancellation, contact support at once.
After cancellation checklist
Use this list to ensure your cancellation is secure and complete.
| Action | Timeline | Priority |
|---|---|---|
| Photograph or screenshot the cancellation confirmation | Immediately after cancellation | Critical |
| Save all cancellation emails from Feeling.Me or app store | Within 1 hour | Critical |
| Mark your calendar with the final renewal/billing date | On cancellation day | Critical |
| Check bank/mobile bill 3 days after renewal date | 3 days after renewal date | High |
| Request account deletion if you wish (optional) | Within 30 days of cancellation | Medium |
| File a chargeback or FCCPC complaint if charges persist | Within 30 days of unwanted charge | Critical |
Why yafee recommends proactive cancellation
Cancelling Feeling.Me protects your money and gives you control over your subscriptions. Yafee has helped thousands of Nigerian consumers navigate subscription cancellations, disputes, and refund claims by providing clear, legally grounded guidance. Whether you cancel through the app, app store, mobile network, or direct contact with Feeling.Me, the pathway is straightforward if you follow these steps and document everything.
Your rights under the FCCPA are firm: you may cancel at any time, Feeling.Me must honour that cancellation within one billing cycle, and continued charging after cancellation is a violation you can escalate to the FCCPC. Retain proof of cancellation, monitor your next billing date, and dispute any unauthorised post-cancellation charges immediately.
Yafee remains your trusted partner in subscription management and consumer protection. If you encounter resistance from Feeling.Me or your payment provider, Yafee's resources and the FCCPC's enforcement authority ensure your cancellation is honoured and your money is protected. Take action today-your next billing date is your deadline.