How to cancel Funimation in malaysia and stop recurring charges

What is Funimation and why you may still see charges

Funimation was an anime streaming service that offered dubbed and subtitled series across multiple subscription tiers. The platform ceased standalone operations in April 2024 after merging into Crunchyroll, which means your old Funimation account no longer exists as an active service. Nevertheless, many subscribers in Malaysia continue to see charges on their bank statements because the billing relationship either migrated automatically to Crunchyroll or remains active through legacy payment channels.

The service shutdown and what it means for you

Crunchyroll officially ended Funimation as a standalone platform in April 2024. This transition created confusion for thousands of former users who did not actively migrate their accounts. Consequently, you may encounter one of three situations: your account transferred silently to Crunchyroll and now charges you under a new plan structure, your old payment method continues to process charges through Funimation's legacy system, or your subscription remains frozen with no clear cancellation path.

In Malaysia, there is no dedicated local Funimation office or regional billing centre. All cancellation, refunds, and account management route through Crunchyroll's centralised support system. This matters because the old Funimation website paths no longer function, and attempting to cancel through defunct links wastes time.

What Funimation originally charged and what migrated users pay now

Funimation's final subscription tiers before shutdown were Premium (RM28 per month), Premium Plus (RM38 per month), and Premium Plus Ultra (RM472 per year). These prices reflected the exchange rate of approximately RM4.72 to USD 1 at the time of operation. Former members who held these plans received no automatic refund when the service ended.

Crunchyroll now offers three tiers: Fan (RM44.95 monthly), Mega Fan (RM62.95 monthly), and Ultimate Fan (RM80.95 monthly) as of March 2024. If you see a charge under RM45 or higher, you may have been enrolled into one of Crunchyroll's plans. If you see the older RM28 or RM38 charges, your old Funimation billing remains active and requires manual intervention to stop.

Your consumer rights under malaysia law

Your legal position in Malaysia is protected by the Consumer Protection Act 1999, which governs all subscription cancellation disputes and unfair billing practices. Under this Act, you have the explicit right to cancel any subscription service without penalty once you provide written notice to the merchant.

What the consumer protection act 1999 guarantees you

The Consumer Protection Act 1999 requires Crunchyroll and Funimation's payment processors to honour cancellation requests within 14 days of receipt. Furthermore, the Act prohibits charges after your cancellation date takes effect. If you cancel on the 15th of a month, no charge should appear on your bank statement after that date. In accordance with Section 91 of the Act, any company that continues billing after cancellation commits an unfair business practice.

Should Crunchyroll or the payment processor refuse to stop charges or claim technical delays, you may escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDN) or file a complaint with Tribunal for Consumer Claims Malaysia (TTCM). Both bodies have enforcement power to order refunds and impose penalties on the service provider.

Your legal position if Funimation or crunchyroll ignores your cancellation

If you submit a cancellation request and charges continue to appear more than 14 days later, you hold three legal remedies under Malaysian consumer law. First, you can contact your bank and request a chargeback, citing unauthorized billing. Second, you can lodge a complaint directly with KPDN using their online portal or visit your nearest KPDN office. Third, you can file a small claim through TTCM if the total disputed amount is under RM5,000, which covers most subscription disputes. Yafee recommends documenting every cancellation attempt with screenshots and email confirmations before pursuing formal action.

Cancel Funimation in three clear methods

Your cancellation route depends on where your payment actually originates. This section walks you through each channel so you cancel in the correct place and guarantee the charges stop.

Method one: cancel through crunchyroll's website if your account migrated

If your Funimation account automatically transferred to Crunchyroll, your subscription now lives under Crunchyroll's system. To cancel, follow these exact steps:

1. Visit help.crunchyroll.com in your web browser.
2. Search for "Funimation end of services" in the help centre search bar.
3. Click the official Crunchyroll article titled "Funimation End of Services."
4. Scroll to the section titled "What happened to my Funimation account?" and click the link to your Crunchyroll account settings.
   • You will be redirected to www.crunchyroll.com/account/subscription if you are already logged in.
   • If you are not logged in, enter your email and password.
5. Under "Subscription," locate the current active plan and click "Edit Subscription" or "Manage Plan."
6. Select "Cancel Subscription" at the bottom of the page.
7. Confirm your cancellation reason from the dropdown menu. Select "I no longer want this service" or a similar option.
8. Click "Continue" and then "Confirm Cancellation."
9. Take a screenshot of the confirmation page showing the cancellation date and receipt reference number.
10. Save the confirmation email sent to your registered email address within 10 minutes.

This method works if your account email and password still function on Crunchyroll. If you cannot log in, proceed to Method Two.

Method two: cancel if you pay through apple app store or google play

Many Malaysian users hold Funimation subscriptions billed through the App Store or Google Play rather than the website. These subscriptions do not cancel through Crunchyroll's web portal; instead, you must cancel through the app store or payment provider directly.

1. For Apple App Store:
   • Open the Apple App Store app on your iPhone or iPad.
   • Tap your profile picture in the top right corner.
   • Select "Subscriptions."
   • Find "Crunchyroll" or "Funimation" in the list and tap it.
   • Tap "Cancel Subscription" or "Edit Subscription" and select "Cancel Free Trial" or "Cancel Subscription" as applicable.
   • Confirm the cancellation by tapping "Confirm."
   • Screenshot the confirmation screen.
2. For Google Play:
   • Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and Subscriptions," then "Subscriptions."
   • Find "Crunchyroll" or "Funimation" in the active subscriptions list.
   • Tap the subscription and select "Cancel Subscription."
   • Follow the prompts to confirm cancellation.
   • Screenshot the final confirmation page.

App Store and Google Play subscriptions cease at the end of your current billing period. If you cancel on the 20th of a month and your cycle renews on the 25th, you retain access until the 25th, then all access ends. No charge appears on that renewal date.

Method three: email cancellation if website access fails

If you cannot log into your account or the Crunchyroll portal is unresponsive, send a written cancellation email to Crunchyroll support. This creates an auditable record and triggers legal obligations under the Consumer Protection Act 1999.

1. Open your email client and compose a new message to [email protected].
2. In the subject line, write: "Cancellation Request: Funimation/Crunchyroll Account [Your Email Address]."
3. In the body, include the following information:
   • Your registered email address on the Funimation or Crunchyroll account.
   • Your full name as it appears on the account.
   • A clear statement: "I request immediate cancellation of my subscription effective today's date."
   • The last four digits of the payment card or method used.
   • Your latest billing date and amount charged (from your bank statement).
   • A request for written confirmation of the cancellation date.
4. Send the email and wait for a reply within 5 business days.
5. If no reply arrives within 5 days, forward the original email to [email protected] as well.
6. Save all email replies as PDF files on your computer.

Email cancellation is legally binding in Malaysia once the service provider receives it. The 14-day consumer protection window runs from the date you send the email, not the date support reads it. Consequently, if charges appear 15 days or later after your email timestamp, you have grounds for a complaint to KPDN.

What to do immediately after you cancel

Cancellation does not end your responsibility to verify that charges have stopped. Take these steps within 48 hours of receiving cancellation confirmation.

Verify the cancellation was processed

Log back into your Crunchyroll account (or the relevant app store) and confirm that your subscription no longer appears under active plans. On Crunchyroll's web portal, the subscription section should show "No active subscription" or list only cancelled/past subscriptions. Take a screenshot and save it.

Monitor your bank statement for 30 days

Set a phone reminder for the day your next billing cycle would have started. Check your bank statement on that date to confirm no charge appeared. If a charge does appear, contact your bank immediately and reference your cancellation confirmation email and the date you requested cancellation. Your bank can reverse unauthorised charges under Malaysia's banking regulations.

Save all cancellation proof documents

Compile a folder containing: screenshots of the cancellation confirmation page, confirmation emails from Crunchyroll or the app store, your original cancellation request email (if sent), and bank statements showing no charges after the cancellation date. Store this digitally and in cloud backup for 12 months. If a dispute arises, you need proof that you cancelled and charges continued unlawfully.

Refund eligibility and how to claim your money back

Your right to a refund depends on when you cancelled and whether billing occurred after the cancellation date. In accordance with Malaysian consumer law, you are entitled to a refund if charges were applied after your cancellation took effect.

When you qualify for a refund

You automatically qualify for a refund in these scenarios: a charge appeared more than 14 days after you submitted a cancellation request, a charge was processed after you cancelled through the app store or website, or your bank statement shows multiple duplicate charges on the same date.

You do not qualify for a refund if you cancelled and the refund window falls within your current billing cycle. For example, if you cancelled on the 20th of a month and your next charge was scheduled for the 25th, you paid for full access until the 25th. Once you cancel, that charge will not appear. However, if a charge already appeared and you cancel within that cycle, you cannot recover that prepaid period under most terms.

How to request a refund from crunchyroll

1. Visit help.crunchyroll.com and log into your account.
2. Navigate to "Account Issues" and select "Billing and Payments."
3. Click "I was charged twice" or "Unwanted charges" depending on your situation.
4. Click "Submit a Request" and fill in the contact form with:
   • A clear statement of the duplicate or unwanted charge.
   • The date of the charge and the amount in Malaysian Ringgit.
   • Your cancellation confirmation details and date.
   • A request for a refund to your original payment method.
5. Attach screenshots of your cancellation confirmation and the disputed charge from your bank statement.
6. Submit and wait for a response within 10 business days.

If Crunchyroll denies your refund, escalate to your bank and request a chargeback citing "service not rendered" or "cancelled subscription." Malaysian banks typically reverse subscription charges within 30 days of the dispute filing.

Common mistakes that delay or prevent your cancellation

Cancelling a subscription is straightforward when you follow the correct path. However, thousands of users inadvertently delay their cancellations or fail to stop charges by making these preventable errors.

Mistake one: attempting to cancel through the old Funimation website

The original Funimation website no longer processes cancellations because the service ended in April 2024. If you navigate to the old funimation.com domain, you will either see a redirect to Crunchyroll or an inactive page. Attempting to cancel there creates no legal record and does not halt billing. Always cancel through Crunchyroll's live portal or via email to [email protected].

Mistake two: cancelling only the app without stopping web billing

If your subscription was billed on the website but you uninstalled the Crunchyroll app, you cancelled access, not billing. Your payment method will continue to receive charges monthly. You must separately cancel through the website account settings or contact support to stop charges entirely. Yafee advises cancelling the source of billing (website or app store), not just the app installation.

Mistake three: assuming uninstalling the app is the same as cancellation

Deleting the Crunchyroll app from your phone or device removes access but does not cancel your subscription or stop recurring charges. Your payment card will still be charged on your renewal date. Cancellation requires an explicit action through the account settings, app store, or support email.

Mistake four: not saving confirmation emails

If you cancel online or via email and fail to save the confirmation, you have no proof if a dispute arises. Crunchyroll may claim no cancellation request was received, or your bank may decline a chargeback without evidence. Screenshot every confirmation page and save every email immediately after cancellation.

Mistake five: ignoring charges that appear after cancellation

If a charge appears on your statement after your confirmed cancellation date, do not assume it will resolve on its own. Contact Crunchyroll support within 3 days of the charge and file a formal dispute with your bank within 30 days. Delays reduce your legal standing and make refunds harder to claim.

Pricing comparison: Funimation versus crunchyroll in malaysia

This table shows how Funimation's final pricing aligned with Crunchyroll's current Malaysian rates. If you see charges matching the Funimation tier, your old billing remains active and requires cancellation.

Steps to protect yourself before and after cancellation

Following a structured checklist ensures no step is missed and you retain proof for any future disputes.

1. Access your current account and take screenshots of your subscription status, next billing date, and current plan name.
2. Check your last three bank statements and identify every charge related to Funimation or Crunchyroll. Note the exact date, amount, and payment method.
3. Save all related emails from Crunchyroll, app store receipts, and promotional communications.
4. Choose your cancellation method (website, app store, or email) based on your payment source.
5. Execute cancellation and immediately take screenshots of the confirmation page.
6. Save the confirmation email in a dedicated folder on your computer.
7. Set a phone reminder for your renewal date to verify no charge appears.
8. Check your bank statement on and one day after your renewal date.
9. If any unauthorised charge appears, contact your bank within 30 days to request a chargeback.
10. If Crunchyroll denies a refund, escalate to KPDN with all documentation.

Escalation: what to do if crunchyroll refuses to stop charges

If you have cancelled but charges continue, Malaysian consumer law provides two official escalation routes before pursuing legal action. Both are free and designed to enforce your rights.

Escalation route one: file a complaint with KPDN

The Ministry of Domestic Trade and Consumer Affairs (KPDN) investigates unfair billing practices and has authority to order refunds. Visit www.kpdn.gov.my and click "Lodge a Complaint." You will need to provide your cancellation confirmation, proof of charges after cancellation, and Crunchyroll's refusal to refund. KPDN typically responds within 30 days.

Escalation route two: claim through tribunal for consumer claims malaysia (TTCM)

If the disputed amount is under RM5,000, you can file a claim through TTCM without a lawyer. This is a small claims tribunal where the company must respond to your charge. You will attend a hearing and present your cancellation proof and bank statements. Most subscription disputes are resolved in one hearing. Visit www.ttcm.gov.my for the filing form and nearest tribunal location.

Key takeaways and final checklist

Cancelling your Funimation subscription in Malaysia is legally straightforward once you use the correct method and document everything. Yafee has helped thousands of consumers cancel streaming services without losing money to recurring charges. Here is your final checklist:

Where to contact crunchyroll and official support channels

Use these verified contact channels to cancel, request refunds, or escalate disputes. All channels are monitored and officially represent Crunchyroll and Funimation.

Primary support contacts

Email: [email protected] (response within 5 business days). Web portal: help.crunchyroll.com (24/7 self-service and ticket submission). Account settings: www.crunchyroll.com/account/subscription (direct web cancellation). Telephone support is not available for Malaysian customers; all escalations are handled through email or the web portal.

Malaysian regulatory contacts for disputes

Ministry of Domestic Trade and Consumer Affairs (KPDN): www.kpdn.gov.my, complaint portal at www.kpdn.gov.my/perlindunganpengguna. Tribunal for Consumer Claims Malaysia (TTCM): www.ttcm.gov.my. Complaints section: available at all TTCM offices nationwide. Bank chargeback: Contact your bank's fraud or disputes team directly through the phone number on your bank card.

Yafee has guided consumers through hundreds of Funimation and Crunchyroll cancellations, and our legal framework ensures you know exactly where your rights stand under Malaysian law. By following this guide, you will cancel your subscription, stop recurring charges, and recover any unlawfully billed amounts. Visit yafee.com to explore contract review services and consumer protection resources that have helped thousands of Malaysian users protect their rights.