How to cancel Funimation in canada after the crunchyroll merger

What happened to Funimation and why you need to know

Funimation operated as a dedicated anime streaming service with dubbed and subtitled content across multiple subscription tiers until April 2024, when Crunchyroll absorbed its entire operation. Your Funimation account and billing relationship migrated automatically into Crunchyroll's ecosystem. If you are a Canadian subscriber who signed up with Funimation, you need to understand that cancellation now depends entirely on Crunchyroll-and the process differs from what you may have done before the merger.

Understanding the post-merger transition

Your original Funimation subscription transferred to Crunchyroll automatically in spring 2024. You may have received an email notification, or you discovered the change when you next logged in. Either way, your billing relationship shifted from Funimation to Crunchyroll without any action required on your part. Some users still see "Funimation" labels in their billing history, which creates confusion-but the service you are now paying for is Crunchyroll's anime platform. At Yafee, we help thousands of Canadian consumers navigate platform mergers and understand exactly where their money goes.

Why you might want to cancel

You may be cancelling because you have finished the anime series you wanted to watch, because Crunchyroll's catalogue differs from what Funimation offered, or because your subscription no longer fits your budget. Whatever your reason, Yafee empowers you with precise steps to stop unwanted charges quickly and without hidden fees.

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Your consumer rights under canadian law

Canada's federal Consumer Protection Act and provincial consumer protection laws grant you the right to cancel a subscription at any time without unreasonable barriers.

What the consumer protection act says about subscriptions

Under the Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and Alberta's Fair Trading Act), you have the right to cancel a subscription without penalty once the initial contract period ends. If Crunchyroll makes cancellation deliberately difficult-for example, by hiding the cancel button, requiring a phone call instead of offering online cancellation, or refusing to process your request-that conduct may violate Canada's consumer protection rules. The federal Competition Bureau and your provincial consumer protection office are your escalation points if a company refuses to let you cancel.

Refund rights after cancellation

You are entitled to a refund if you cancel before the billing period ends, depending on the subscription terms and the platform through which you subscribed. If you subscribed through Apple App Store, Google Play, or PayPal, you are also protected by those platforms' refund policies-often more generous than Crunchyroll's direct policy. Keep all payment receipts and cancellation confirmations; they are your proof if you need to file a dispute with your credit card company or contact the Competition Bureau.

Your legal position

You have the right to cancel at any time without penalty after your initial billing cycle. Crunchyroll must process your cancellation within a reasonable timeframe (typically 5 business days). If the company charges you after you have submitted a cancellation request, you can dispute the charge with your credit card issuer or contact the Payment Card Industry (PCI) if your payment method is a card. Document every step: take screenshots of your cancellation request, save confirmation emails, and note the date and time you submitted your request.

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Funimation subscription plans and canadian pricing

These were the legacy Funimation tiers available before the April 2024 merger; most Canadian users were migrated to equivalent Crunchyroll plans.

All existing Funimation subscribers in Canada were migrated to the equivalent Crunchyroll tier. If you were on Premium, you are now on Crunchyroll Premium. Charges continue at the same rate unless you actively change your plan or cancel.

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How to cancel Funimation through crunchyroll in canada

Your cancellation method depends on where you set up your original payment method.

Cancel if you subscribed directly through crunchyroll.com

1. Log in to your Crunchyroll account on crunchyroll.com using your Funimation credentials.
2. Click your profile icon in the top right corner of the page.
3. Select "Account settings" from the dropdown menu.
4. Scroll to the "Membership" section and click "Manage membership".
5. Select "Cancel membership" at the bottom of the membership details.
   • Crunchyroll will prompt you to confirm and may offer you a temporary discount to retain your subscription-you can decline this offer.
6. Confirm your cancellation. You will receive an email confirmation within minutes.

Your access continues until the end of your current billing period. No refund is issued for the remainder of the month unless you are within Crunchyroll's 14-day money-back window from your most recent charge.

Cancel if you subscribed through apple app store (iOS or macOS)

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner.
3. Select "Subscriptions".
4. Find "Crunchyroll" in the list of active subscriptions.
5. Tap or click "Crunchyroll" and select "Cancel subscription".
   • You may be offered a discount or a free trial extension-you can skip this offer.
6. Confirm the cancellation. You will receive an email receipt from Apple within minutes.

Apple processes the cancellation immediately, and you can request a refund directly from Apple if you cancel within 14 days of your most recent charge. Contact Apple Support at support.apple.com/billing if you do not receive your refund within 5 business days.

Cancel if you subscribed through google play

1. Open Google Play on your Android device or visit play.google.com on your web browser.
2. Tap or click your profile icon (usually in the top right corner).
3. Select "Payments and subscriptions" or "Account settings".
4. Tap or click "Subscriptions".
5. Find "Crunchyroll" in your active subscriptions and tap or click it.
6. Select "Cancel subscription".
   • Google Play may ask for feedback on why you are cancelling-this is optional.
7. Confirm the cancellation. Google sends a confirmation email to your registered email address.

Google Play processes your cancellation immediately. You are eligible for a refund if you cancel within 48 hours of your purchase. If you are outside this window, contact Google Play support at support.google.com/googleplay/answer/7205055 to request a refund based on your specific circumstances.

Cancel if you subscribed through PayPal

1. Log in to your PayPal account at paypal.com.
2. Click the "Settings" icon (gear symbol) in the top right corner.
3. Select "Payments" or "Money in and out".
4. Click "Manage automatic payments" or "Active subscriptions".
5. Find "Crunchyroll" or "Funimation" in your subscription list.
6. Click the subscription entry and select "Cancel".
7. Confirm the cancellation. PayPal sends a confirmation email immediately.

PayPal processes the cancellation on the same day. If you cancel before your next billing date, you will not be charged again. PayPal does not issue refunds for completed payments; however, if you believe you were charged in error, you can dispute the transaction within 180 days.

Cancel if you subscribed through a third-party telecom or cable provider

If Crunchyroll (formerly Funimation) was bundled with your phone plan, internet plan, or cable subscription from a Canadian provider such as Bell, Rogers, or Telus, contact that provider directly to cancel the add-on. The streaming service cancellation is separate from your main account, and your telecom provider handles billing.

1. Call your provider's customer service line (usually on your monthly bill).
2. Tell the representative you want to remove the Crunchyroll add-on from your plan.
3. Ask for a cancellation confirmation number and email address it to yourself.
4. Allow 1-2 billing cycles for the charge to stop appearing on your bill.

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What happens after you cancel

Cancellation is not immediate; you retain access until your current billing period ends.

Your access window after cancellation

Once you submit a cancellation request, Crunchyroll continues your service until 11:59 PM Pacific Time on the last day of your current billing cycle. If you subscribed monthly, you have access for up to 30 more days. If you subscribed annually, you have access for up to 365 more days. You can use the service fully during this period-you are not downgraded to a free tier or limited access.

Preventing re-subscription

After your access ends, Crunchyroll will not charge you again unless you actively re-subscribe. However, Crunchyroll may send you promotional emails offering a discount to restart your subscription. These emails are sent for marketing purposes and do not automatically renew your subscription. If you want to prevent these emails entirely, you can unsubscribe from Crunchyroll's marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email.

Account data and your watch history

Your account, profile, and watch history remain in Crunchyroll's system even after cancellation. If you re-subscribe in the future, your watch list and recommendation history are still there. If you want to delete your account entirely and all associated data, contact Crunchyroll support at crunchyroll.com/contact-us and request account deletion. Account deletion is permanent and cannot be reversed.

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Refunds and billing disputes

Crunchyroll refund policy varies depending on how you subscribed and your jurisdiction.

Refunds for direct crunchyroll subscriptions

If you subscribed directly through Crunchyroll.com, the company does not offer automatic refunds after your first 14 days of subscription. If you cancel within 14 days of your initial charge (or within 14 days of any annual renewal), you are eligible for a full refund. Contact Crunchyroll support at crunchyroll.com/contact-us with your cancellation date and original payment receipt to request a refund. Processing takes 5-10 business days.

Refunds through apple, google, and PayPal

Apple App Store, Google Play, and PayPal offer more generous refund windows than Crunchyroll:

• Apple App Store: 14 days from purchase. Contact Apple at support.apple.com/billing.
• Google Play: 48 hours from purchase for most cases; 15 days for some regions. Contact Google at support.google.com/googleplay.
• PayPal: No automatic refund, but you can dispute the charge as unauthorized within 180 days.

Disputing unauthorized charges with your bank

If Crunchyroll continues to charge you after you have submitted a cancellation request, or if you are charged without authorization, you can dispute the charge with your bank or credit card issuer. Contact your financial institution within 120 days of the disputed charge (the legal window varies by province, but 120 days is the standard). Provide your cancellation confirmation, email evidence, and payment receipts. Your bank will initiate a chargeback investigation, and Crunchyroll must respond with proof that you authorized the charge. In most cases, you will receive a provisional credit within 10 business days and a final resolution within 30 days.

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Common mistakes when cancelling Funimation

Cancellation is straightforward if you follow these steps exactly-most problems stem from confusion about which platform to use.

Mistake 1: cancelling in the wrong place

If you subscribed through Apple App Store but you try to cancel through Crunchyroll.com, your subscription will not be cancelled. Apple will continue to charge you. You must cancel in the same place you subscribed. Check your most recent payment receipt or your bank statement to confirm whether Crunchyroll.com, Apple, Google Play, or PayPal is charging you. Then cancel in that exact location.

Mistake 2: not getting a cancellation confirmation

After you submit your cancellation request, verify that you receive a confirmation email within 10 minutes. If you do not, assume the cancellation did not go through and try again. Save this email-it is your proof that you requested cancellation if a dispute arises. If you are still charged after you have a confirmation email, you can escalate to the Competition Bureau or your provincial consumer protection office.

Mistake 3: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your profile, watch history, and email address remain in Crunchyroll's system. If you want to remove all your data, you must separately request account deletion through support. Yafee advises you to decide which outcome you prefer: keep your account active (in case you resubscribe) or delete everything permanently.

Mistake 4: waiting too long to cancel after renewal

If you want to cancel, submit your request before your next billing date. If Crunchyroll charges you and you did not intend to be charged, request a refund within 14 days of the charge. After 14 days, your only option is a chargeback dispute with your bank.

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Comparing funimation's old plans to current crunchyroll options

Most Canadian Funimation subscribers were migrated to equivalent Crunchyroll tiers, but you can change your plan at any time before you cancel.

If you notice that you are now on a lower tier than you were on Funimation (for example, if you were on Premium Plus but are now on Premium), you have not lost access-the tiers were realigned during the merger. Yafee recommends reviewing your current plan before you cancel to ensure you are comfortable with what you are cancelling.

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When to escalate to the competition bureau or provincial authority

If Crunchyroll refuses to process your cancellation, continues to charge you after you have cancelled, or makes cancellation unreasonably difficult, you have legal recourse in Canada.

Steps to file a consumer complaint

1. Gather all documentation: your cancellation request confirmation, email records, payment receipts, and billing statements showing charges after your cancellation date.
2. Contact Crunchyroll customer support one final time in writing (via email to crunchyroll.com/contact-us) stating that you have cancelled and requesting written confirmation of the cancellation date. Crunchyroll has 5 business days to respond.
3. If Crunchyroll does not respond or does not honour your cancellation, contact your provincial consumer protection office. In Ontario, contact Consumer Protection Ontario at ontario.ca/consumers. In British Columbia, contact the Office of the Consumer Protection BC at consumerprotectionbc.ca. In Alberta, contact Fair Trading Alberta at fairtrading.alberta.ca.
4. File a complaint with the federal Competition Bureau at competitionbureau.gc.ca if the company's conduct appears deceptive or unfair under the Competition Act.

Your legal position if crunchyroll refuses to cancel

You have the right to cancel your subscription immediately under Canadian consumer protection law. If a company refuses to honour a cancellation request or continues to charge you after you have cancelled, that conduct is considered an unfair practice under the Competition Act and provincial consumer protection statutes. The Competition Bureau can impose penalties of up to CAD $15 million for serious violations. Document every communication, and do not hesitate to escalate to the authorities if the company does not comply within 10 business days of your cancellation request.

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Subscription cancellation checklist

Use this checklist to confirm you have completed every step correctly.

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Why you might choose to cancel now

Yafee has helped thousands of Canadian consumers make the decision to cancel subscriptions they no longer use. Here are the most common reasons Canadian subscribers are cancelling Crunchyroll (formerly Funimation) in 2026:

• Incomplete catalogue: After the merger, some anime titles available on Funimation were removed from Crunchyroll. If your favourite shows are no longer available, there is no reason to keep paying.
• Price increase or plan change: Some subscribers found that their Premium Plus plan was downgraded to Premium without a price reduction. If you are paying for a lower tier, you may want to cancel and return only when content you want is available.
• Streaming fatigue: You may have finished all the anime you wanted to watch and have no immediate need to resubscribe. Cancelling now prevents unwanted charges and you can resubscribe whenever new content launches.
• Budget constraints: At CAD $5.99 to $11.99 per month, Crunchyroll adds up if you are managing multiple subscriptions. Cancelling one service can free up CAD $72 to $144 per year.
• Service quality concerns: Some subscribers report that the Crunchyroll app is less stable than the old Funimation app, or that the interface is harder to navigate. If you are not satisfied with the service experience, cancellation is justified.

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Conclusion: your next steps

Cancelling Funimation through Crunchyroll in Canada is a straightforward process if you follow the correct platform-specific steps. Your consumer rights are protected under the Competition Act and provincial consumer protection laws. You can cancel at any time without penalty after your initial billing cycle, and you are entitled to a refund if you cancel within 14 days of your most recent charge (depending on your payment method).

To cancel, identify where you subscribed, log into that platform, navigate to your subscription settings, and select cancel. You will receive a confirmation email. Retain this email as proof. If Crunchyroll charges you after you have cancelled, dispute the charge with your bank or contact the Competition Bureau at competitionbureau.gc.ca.

Yafee understands that subscription management is confusing-especially after platform mergers like the Funimation-Crunchyroll integration. That is why Yafee has built a simple system to help you cancel services without hidden fees or surprise charges. Yafee has helped thousands of Canadian consumers take control of their subscriptions and recover money they did not know they were spending. Visit Yafee today and use our step-by-step cancellation guides to stop paying for services you no longer use.