How to cancel Funimation in new zealand after the crunchyroll merger

Understanding what happened to your Funimation subscription

Funimation, the anime streaming platform you may have subscribed to, ceased independent operations in April 2024 when Sony merged it into Crunchyroll. Your account did not disappear. Instead, your subscription, billing information, and support access transferred directly to Crunchyroll's platform. This means you no longer cancel through Funimation's systems; you now manage your subscription entirely through Crunchyroll.

For New Zealand subscribers, this transition created legitimate confusion. You may still think of your service as "Funimation," but your payment method, renewal date, and cancellation process now sit within Crunchyroll's infrastructure. Yafee has guided thousands of New Zealand users through exactly this scenario, and the critical first step is identifying where your subscription is actually billed.

Your billing platform determines your cancellation method

You may have originally subscribed through the Crunchyroll website, Apple's App Store, Google Play, Amazon Prime Video Channels, Roku, or PayPal. Each platform operates independently for billing and cancellation purposes. Cancelling on the Crunchyroll website will not cancel an App Store subscription, and vice versa. You must cancel through the exact platform that charges your payment method every month.

This is not bureaucratic inconvenience; it is the legal structure of digital subscriptions in New Zealand. Under the Consumer Guarantees Act 1993 (CGA), you have the right to cancel a service, but the cancellation process depends on who holds your billing relationship. Yafee recommends checking your email for a recent payment receipt before you proceed; that receipt will show which platform billed you.

Why the merger matters for your cancellation rights

The Funimation-to-Crunchyroll merger does not change your fundamental consumer rights under New Zealand law. You retain the right to cancel at any time, receive a pro-rata refund for unused service (if applicable), and escalate complaints to the Commerce Commission if the provider refuses to comply. However, the merger does mean that Crunchyroll is now the party responsible for honouring those rights, not Funimation.

Consequently, if you encounter delays or disputes during cancellation, your complaints should be directed to Crunchyroll support, not a defunct Funimation department. Yafee emphasises this distinction because it affects where you escalate if a simple cancellation request stalls.

Cancellation methods by billing platform

Your cancellation process depends entirely on which service billed your subscription each month.

Cancel if you subscribed through the crunchyroll website

If you paid Crunchyroll directly using a credit card, debit card, or PayPal linked to their website, follow these steps to cancel immediately.

1. Open a web browser and navigate to crunchyroll.com
2. Sign in using the email address and password associated with your account
   • If you migrated from Funimation, you may see a one-time password verification step
   • If you forgot your password, click "Forgot Password" and reset it before proceeding
3. Click your profile icon in the top right corner of the screen
4. Select "Account Settings" from the dropdown menu
5. Navigate to the "Subscription" or "Membership" section
   • You will see your current plan tier, next renewal date, and active payment method
6. Click "Cancel Membership" or "Cancel Subscription"
   • Crunchyroll may display retention offers or ask you to confirm your choice
   • Ignore discount offers unless you genuinely wish to remain a subscriber
7. Click the final confirmation button to complete cancellation
   • You will receive a confirmation email within 10 minutes
   • Save this email as proof of cancellation

Your access continues until the end of your current billing period. If you cancel on the 5th of the month and your renewal date is the 20th, you retain full access until the 20th. No refund is issued for the remaining days unless you cancel within a legally defined cooling-off period (discussed below).

Cancel if you subscribed through apple app store

If your payment method is an Apple ID account, you must cancel through Apple's App Store, not through Crunchyroll's website. Apple retains the billing relationship and manages the subscription independently.

1. On your iPhone, iPad, or Mac, open the App Store application
2. Tap or click your profile icon (usually in the top right corner)
3. Select "Subscriptions" from the menu
4. Locate "Crunchyroll" in your active subscriptions list
5. Tap or click on the Crunchyroll subscription
6. Select "Cancel Subscription" or "Edit Subscription"
   • If you see "Edit Subscription," tap it and then select "Cancel"
7. Confirm your cancellation by selecting "Confirm Cancellation"
   • Apple will send a confirmation email to your Apple ID address

Access remains active until your current billing cycle expires. Apple typically processes cancellations immediately in their system, though Crunchyroll may take up to 48 hours to revoke your access on their platform.

Cancel if you subscribed through google play

Google Play manages subscriptions billed to your Google account. You must cancel through the Google Play Store directly.

1. On an Android device, open the Google Play Store application
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Crunchyroll" in your active subscriptions
6. Select "Cancel subscription"
   • Google Play may ask why you are cancelling; you can skip this optional feedback
7. Confirm the cancellation by tapping "Yes, cancel subscription"
   • You will receive a confirmation email to your Google account email address

Your Crunchyroll access continues until the end of your current billing period. After that date, your account enters a cancelled state and you lose access to all content.

Cancel if you subscribed through amazon prime video channels

If your subscription is tied to Amazon Prime Video Channels rather than a direct Crunchyroll account, you cancel through Amazon, not Crunchyroll.

1. Visit amazon.co.nz (or your regional Amazon site) in a web browser
2. Sign in with your Amazon account
3. Hover over your account name in the top right and select "Your Account"
4. Click "Prime Video" or "Your Prime Video membership"
5. Find "Manage Prime Video Channels" or "Channel Memberships"
6. Locate Crunchyroll in your active channels and click "Cancel Channel"
   • Amazon will ask you to confirm and may offer a discount to stay
7. Click "Yes, cancel" or similar confirmation button
   • You will receive a confirmation email from Amazon

Your Crunchyroll access via Amazon ends immediately or at the end of your billing cycle, depending on Amazon's terms. Check your confirmation email for the exact end date.

Cancel if you subscribed through roku

Roku users who enrolled in Crunchyroll through their Roku account must cancel via the Roku platform.

1. On your Roku device, go to "Home" (the main menu)
2. Select "Subscriptions"
3. Find "Crunchyroll" in your active subscriptions
4. Click on Crunchyroll and select "Manage Subscription" or "Cancel"
5. Confirm your cancellation
   • Roku will send a confirmation email to your Roku account address

Alternatively, you can cancel through the Roku website by logging in at roku.com, navigating to "Subscriptions," and following the same steps.

Your legal position under new zealand consumer law

The Consumer Guarantees Act 1993 protects your right to cancel a subscription service at any time. Furthermore, under the Fair Trading Act 1986, Crunchyroll must honour your cancellation request without unreasonable delay or hidden fees.

You have the right to a pro-rata refund if you cancel within 14 days of purchase (for a new subscription) or if Crunchyroll fails to provide the service as advertised. However, if you cancel outside this 14-day window and the service has been delivered without fault, Crunchyroll is not legally obliged to refund unused service time. That said, many subscription providers do offer pro-rata refunds as a matter of goodwill; Yafee recommends requesting one if you cancel mid-cycle.

If Crunchyroll refuses to process your cancellation or disputes your request, you can escalate the complaint to the Commerce Commission, New Zealand's primary consumer protection authority. The Commission can investigate violations of the Consumer Guarantees Act and issue enforceable directions.

What happens after you cancel

Cancellation takes effect immediately in the subscription platform's system, but your access to Crunchyroll content continues until the end of your current paid billing period.

Your access timeline

If you cancel on the 10th of the month and your renewal date is the 25th, you retain full access to all Crunchyroll content (including anime formerly available on Funimation) until the 25th. On the 25th, your account transitions to a cancelled state and you lose access entirely. You cannot re-download content or access your watchlist after that date.

What you should do immediately after cancelling

Save your confirmation email in a permanent folder or print it. This email serves as proof that you cancelled on a specific date, which is essential if a charge appears on your account after the cancellation date. Additionally, you may wish to export or screenshot your watchlist before your access expires, as you will lose visibility of saved shows and ratings once the account closes.

Can you reactivate your subscription?

Yes. You can reactivate a cancelled Crunchyroll subscription at any time by signing back in and selecting "Reactivate Membership" or "Restart Subscription." Your previous watchlist and preferences are preserved for at least 90 days after cancellation. If more than 90 days pass, your data may be deleted, though Crunchyroll's retention policy is not always transparent. Yafee recommends reactivating within 60 days if you think you may return.

Refunds and billing disputes

In accordance with New Zealand consumer law, you are entitled to a refund in specific circumstances.

When you qualify for a refund

How to request a refund

1. Contact Crunchyroll support via their help centre (help.crunchyroll.com) or in-app chat
2. Provide your confirmation email and cancellation date
3. Request a pro-rata refund with a brief explanation (e.g., "I cancelled on 15 May and was not expecting further use after that date")
4. Allow 5-10 business days for a response
5. If Crunchyroll denies your refund, escalate to the Commerce Commission or your credit card provider

Disputing a charge with your bank or payment provider

If Crunchyroll continues to charge you after cancellation, you have the right to dispute the charge with your credit card company, bank, or digital payment provider (Apple, Google, Amazon, etc.). Contact your bank immediately and request a chargeback or dispute. Provide your cancellation confirmation email as evidence. Most banks reverse unauthorised post-cancellation charges within 14 days.

Common mistakes to avoid when cancelling

Cancellations are straightforward when you follow the correct platform, but small oversights can lead to unexpected charges and frustration. Below are the most frequent errors Yafee has seen New Zealand subscribers make.

Cancelling on the wrong platform

The number one mistake is cancelling your Crunchyroll account on the website when your subscription is billed through Google Play or Apple. Your account closes on Crunchyroll's system, but your payment method continues to charge you because the subscription remains active in Google or Apple's system. Always cancel through the platform that bills you, not the app or website where you watch content.

Assuming your access ends immediately

Many users cancel and then expect to lose access right away. In reality, you retain full access until the end of your billing cycle. If you cancel on the 1st and your renewal is the 30th, you can watch content for another 29 days. Consequently, do not be alarmed if you still see the Crunchyroll app working after cancellation; this is normal.

Failing to save your confirmation email

Your cancellation confirmation email is your only proof that you cancelled on a specific date. If a charge appears weeks later and you have no confirmation, your dispute with the bank becomes much harder to win. Save the email and the billing date it references. Yafee recommends taking a screenshot as well, in case your email is accidentally deleted.

Not checking for residual charges

After you cancel, monitor your bank or credit card statement for the next two billing cycles. Occasionally, a system delay causes a charge to appear after cancellation. The sooner you spot it, the sooner you can dispute it. Set a reminder in your phone for the expected renewal date plus three days; if no charge appears, you are clear.

Pricing and plan details

Crunchyroll offers multiple subscription tiers, and understanding the cost difference may help you decide whether to cancel now or consider a lower-cost alternative.

If you are hesitant to cancel entirely, consider downgrading to the free or Fan plan instead. You retain access to a large library of anime without paying, and you can always upgrade later. Yafee often finds that a downgrade, rather than outright cancellation, suits viewers who experience streaming fatigue but may return in the future.

Comparison of cancellation routes and timelines

The method you use to cancel affects how quickly your account is processed and when you receive confirmation.

Website cancellations are fastest because they bypass third-party payment processors. App Store and Google Play cancellations are also fast. Amazon and Roku may take longer because these platforms handle subscription lifecycle changes less frequently. Regardless of the method, you should receive at least one confirmation email within 48 hours.

Contacting crunchyroll support if cancellation fails

If you follow the cancellation steps and your subscription remains active or you do not receive a confirmation email within 24 hours, contact Crunchyroll support directly.

How to reach crunchyroll customer service

1. Visit help.crunchyroll.com (the official Crunchyroll help centre)
2. Search for "cancel subscription" or "cancel membership"
3. Select "Contact us" or "Submit a request" at the bottom of the article
4. Choose your issue type (e.g., "Billing & Subscriptions")
5. Describe your cancellation request and provide your account email address
6. Submit your request and note the ticket number for reference
7. Crunchyroll typically responds within 24 to 72 hours

In your support message, be direct: "I attempted to cancel my subscription on [date] through [platform], received confirmation email [yes/no], and remain charged on [date]. Please confirm cancellation and issue a refund if charged after my end date." Providing specific dates and facts accelerates the resolution process.

Escalation to the commerce commission

If Crunchyroll does not respond or refuses to cancel your subscription within 10 business days, you may file a complaint with the Commerce Commission. Visit comcom.govt.nz and submit a complaint. The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act and can compel Crunchyroll to honour your cancellation and refund request. Yafee has found that naming the Commerce Commission in your support email often prompts faster resolution, as Crunchyroll wishes to avoid formal investigation.

Summary and next steps

Cancelling your Funimation subscription (now Crunchyroll) is a straightforward process once you identify which platform bills your account. The steps are clear: find your billing method, log in to that platform, navigate to your subscription settings, and confirm cancellation. You retain access through the end of your current billing period, and you receive a confirmation email within 24 hours.

Ensure you save your confirmation email and monitor your bank statement for one billing cycle after cancellation. If an unexpected charge appears, dispute it immediately with your bank or payment provider. In accordance with the Consumer Guarantees Act 1993, you have the legal right to cancel at any time and to challenge any charges that occur after your specified end date.

Should you encounter resistance from Crunchyroll, escalate to the Commerce Commission. Nevertheless, most cancellations proceed without friction. Yafee has guided thousands of New Zealand subscribers through cancellations and post-merger transitions, and the overwhelming majority complete the process in under five minutes when they use the correct platform.

If you have decided to cancel, begin now by identifying your billing method from a recent payment email. Then follow the platform-specific steps above. Your confirmation email will arrive within the hour, and your cancellation is complete. Should you wish to reactivate later, your watchlist and account preferences remain preserved for up to 90 days. Yafee is here to help you navigate your streaming choices with confidence and clarity.