How to cancel Funimation in the UK (2025 guide after the crunchyroll merger)

About Funimation and why you might want to cancel

Funimation was once the dominant anime streaming service in the UK, delivering thousands of hours of Japanese animation with both subtitled and dubbed options. The platform built a devoted following among anime enthusiasts who valued its extensive library of classic and contemporary titles. However, the landscape shifted significantly when Funimation merged with Crunchyroll under the same parent company, fundamentally changing how you access anime content.

Today, Funimation no longer operates as a standalone service in the UK. Your subscription has been migrated to Crunchyroll, which now hosts all content previously exclusive to Funimation. If you're paying for what you believe is a Funimation account, you're actually being charged for a Crunchyroll subscription. Understanding this transition is critical because it determines where and how you cancel.

Whether you're cancelling because you've finished your favourite series, want to switch platforms, or simply don't use the service enough to justify monthly charges, you have the legal right to cancel. Under the Consumer Rights Act 2015, you're protected as a UK consumer, and companies must honour your cancellation request when properly submitted. Yafee has prepared this guide to help you navigate the process and avoid unnecessary delays or surprise charges.

The Funimation to crunchyroll transition explained

Between 2021 and 2023, Funimation subscribers in the UK were gradually transitioned to Crunchyroll accounts. This wasn't simply a rebrand; it was a full service consolidation. Your old Funimation account credentials, payment method, and subscription tier were transferred, but you now log in through Crunchyroll's platform and mobile app. Consequently, your cancellation request must be submitted through Crunchyroll's systems, not Funimation's, which no longer exists as an active service.

If you're still seeing "Funimation" on bank statements or email receipts, you're dealing with a legacy billing descriptor. This creates genuine confusion. Many customers attempt to cancel through old Funimation links or defunct support channels, only to discover their subscription continues because the cancellation was never processed. Yafee has identified this as one of the most common obstacles subscribers face when ending their service.

Reasons subscribers choose to cancel

You might cancel because you've completed the anime you wanted to watch, or perhaps you're reducing streaming expenses as subscription costs accumulate. Some subscribers cancel because they prefer other platforms' exclusive titles. Others simply want to take a seasonal break from anime. Whatever your reason, your decision to cancel deserves a straightforward, friction-free process.

The positive news is that cancelling remains entirely within your control. You need not speak to anyone or justify your choice. However, many customers encounter unnecessary obstacles when attempting to cancel. This is precisely why Yafee has compiled this detailed guide to help you avoid common traps and complete your cancellation successfully.

Funimation subscription plans and pricing in the UK

Before walking through the cancellation process, understanding your current plan and its pricing structure helps clarify refund options and billing cycles.

Most UK subscribers pay the £4.99 monthly Premium rate, which offers the best value for casual viewers. If you're on an annual plan, your subscription remains active until your renewal date even after cancellation is processed. Yafee recommends reviewing your current plan type before cancelling to understand your specific timeline and refund eligibility.

Your consumer rights and what the law protects

UK consumer law provides you with clear, enforceable rights when cancelling a subscription service.

Legal protection under the consumer rights act 2015

The Consumer Rights Act 2015 establishes your fundamental right to cancel a subscription contract. Under this legislation, you must be able to cancel your subscription easily and without penalty, provided you do so within your contract's cancellation window. For ongoing subscription services like Crunchyroll (formerly Funimation), you retain the right to cancel at any time after any initial fixed term ends. If you subscribed on a rolling monthly basis, you can cancel immediately and your access continues until the end of the current billing cycle.

Furthermore, the Consumer Contracts Regulations 2013 require companies to provide a clear cancellation mechanism. Crunchyroll must offer you a simple, accessible way to cancel through the same platform where you subscribed. In accordance with this requirement, you can cancel online through your account settings; postal or telephone cancellation should not be your only option.

Your legal position

You have the legal right to cancel your Crunchyroll subscription (the service that now provides all Funimation content) at any time without penalty. If your subscription renews on a monthly rolling basis, your cancellation takes effect after your current billing period ends. You remain entitled to full access until that date. If Crunchyroll refuses your cancellation, charges you after you've cancelled, or makes the process deliberately difficult, you can escalate to the Information Commissioner's Office (ICO) or report the matter to Citizens Advice Consumer Service. Yafee recommends keeping a record of your cancellation request-a screenshot of the confirmation email or account status-as evidence if any dispute arises.

How to cancel your crunchyroll subscription (formerly Funimation)

The cancellation process differs slightly depending on which device or platform you use to access your account.

Cancel through the crunchyroll website on desktop or laptop

1. Open your web browser and navigate to crunchyroll.com. If you're not already logged in, enter your email address and password.
2. Click on your profile icon, typically located in the top-right corner of the screen.
3. Select "Account Settings" or "Settings" from the dropdown menu.
4. Look for the "Subscription" or "Plan Details" section on your account settings page.
5. Find the option that says "Cancel subscription" or "Manage membership". Click this button.
   • Crunchyroll will ask you to confirm your cancellation. You may also be offered a discount to keep your subscription; you can ignore this if you wish to proceed.
6. Confirm your cancellation when prompted. Crunchyroll will display a confirmation message stating your cancellation is complete.
7. Check your email for a cancellation confirmation message from Crunchyroll within 5 to 10 minutes. Save this email as proof of cancellation.
   • This email will state the date your access ends and confirm that no further charges will be applied.

Cancel through the crunchyroll mobile app on iOS or android

1. Open the Crunchyroll app on your iPhone or Android device.
2. Tap the menu icon (three horizontal lines) at the bottom right of the screen.
3. Select "Account" from the menu options.
4. Tap "Subscription" or "Manage Subscription".
5. Select "Cancel Subscription" or similar wording offered by the app.
   • The app may display upgrade offers or discount codes to retain you. You can decline these offers without penalty.
6. Confirm your cancellation by tapping the final confirmation button.
7. You will receive an in-app confirmation message. Navigate to your email to locate the cancellation confirmation from Crunchyroll.
   • This confirmation typically arrives within 10 minutes.

Cancel through your apple ID or google play subscription settings

If you subscribed to Crunchyroll through the Apple App Store or Google Play Store, your subscription is managed through those platforms, not directly by Crunchyroll. You must cancel through the store where you subscribed.

For Apple (iOS and macOS):

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click on your Apple ID profile at the top of the screen.
3. Select "Subscriptions".
4. Tap "Crunchyroll" in the list of active subscriptions.
5. Select "Cancel Subscription".
6. Confirm your cancellation. Apple will send a confirmation email to your Apple ID email address.

For Google Play (Android):

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions".
4. Tap "Crunchyroll" in your list of active subscriptions.
5. Select "Cancel subscription".
6. Confirm your cancellation. Google will send a confirmation email to your Google account email address.

Cancel a gift subscription or shared family plan

If your subscription was purchased as a gift, you may not be able to cancel it directly. The person who purchased the gift controls the subscription. Contact Crunchyroll's support team via the Help Centre to explain your situation. If you share a family plan with other household members, cancelling the primary plan cancels access for all profiles. Inform other users before proceeding.

What happens immediately after cancellation

Your cancellation takes effect at the end of your current billing cycle, not immediately.

Your access timeline after cancellation

Upon successful cancellation, Crunchyroll will allow you to continue streaming anime until your billing cycle ends. If you subscribed on a monthly rolling basis and your renewal date is 15 days away, you retain full access for those 15 days. After that date, your account reverts to the free tier with ad-supported, limited access. No further charges will be applied to your payment method.

Crunchyroll will not charge you again unless you deliberately resubscribe. Consequently, if you see a charge after your stated cancellation date, this represents a billing error. Contact Crunchyroll's support team immediately with your cancellation confirmation email as evidence.

Reactivating your account

You can resubscribe at any time by logging back into your account and selecting a new plan. Your watchlist, profile preferences, and viewing history are preserved for up to two years after cancellation. If you resubscribe within this window, your personalised recommendations and watched-list data remain intact. Yafee recommends noting your cancellation date if you plan to return, as this helps you track when your full access ends.

Refunds and when you're entitled to your money back

Refund eligibility depends on how long you've held your subscription and which plan you chose.

Monthly premium subscription refunds

If you cancel your monthly subscription immediately after payment, you are entitled to a pro-rata refund under the Consumer Rights Act 2015 if you've used less than 50% of your monthly billing period. For example, if you paid £4.99 on 1 January and cancelled on 8 January (7 days into a 31-day month), you would be eligible for a refund of approximately £0.88. To claim this refund, you must contact Crunchyroll's support team within 14 days of cancellation and request a pro-rata refund with clear explanation of your cancellation date.

Nevertheless, most consumers find that disputing small refunds isn't worthwhile. The effort required often exceeds the refund amount. However, if you cancelled within 14 days of your first purchase (a brand-new subscriber), you have the statutory right to withdraw from the contract and receive a full refund. This applies only to your first billing cycle.

Annual subscription refunds

Annual subscriptions typically do not trigger refunds upon cancellation. You've committed to a longer billing period in exchange for a discounted rate. Once you cancel an annual plan, your access continues until your renewal date, but Crunchyroll will not refund the remainder of your annual fee. However, if you subscribed to an annual plan fewer than 14 days ago as a new customer, you may be entitled to a full refund. Request this through Crunchyroll's support team immediately.

Premium plus and fan tier refunds

The same logic applies: monthly tiers may qualify for pro-rata refunds if cancelled within 7 days of payment. Annual commitments do not generate refunds upon cancellation. If you purchased merchandise as part of a Fan or Mega Fan tier and wish to cancel before receiving items, contact support immediately-you may qualify for a partial refund depending on merchandise dispatch status.

Common cancellation mistakes to avoid

Most cancellation failures stem from simple errors rather than company obstruction, and knowing these pitfalls puts you ahead.

Mistake 1: cancelling through old Funimation channels

Funimation's original website, email support addresses, and account management portal no longer exist. If you attempt to cancel through Funimation directly, your request will not reach anyone, and your subscription will continue. You must use Crunchyroll's current platform. Yafee strongly recommends verifying that you're on crunchyroll.com before entering any login credentials.

Mistake 2: assuming your cancellation is complete without confirmation

Many customers click "Cancel Subscription" and assume they're done. This is incorrect. You must receive a confirmation email from Crunchyroll stating the cancellation is processed and your final access date. If you don't receive this email within 10 minutes, log back into your account and verify your subscription status. It may not have been cancelled.

Mistake 3: cancelling through the wrong payment platform

If you subscribed through Apple's App Store or Google Play, cancelling through Crunchyroll's website will not work. You must cancel through the platform where you subscribed. Check your original receipt email-it will state whether you're subscribed through Crunchyroll directly, Apple, or Google. Only cancel through that same platform.

Mistake 4: not accounting for your billing cycle

Cancellation does not end your access immediately. You remain subscribed until the end of your billing cycle. If you don't expect this, you might think your cancellation failed. Check your confirmation email for the exact date your access ends. You are entitled to use the service fully until that date.

Mistake 5: deleting the confirmation email

Retain your cancellation confirmation email indefinitely. If Crunchyroll charges you after your stated cancellation date, this email is your proof that you cancelled properly. Without it, disputing the charge becomes significantly harder. Yafee recommends saving this email to a dedicated folder or labelling it for easy retrieval.

Subscription comparison: keeping versus cancelling

Before finalising cancellation, consider whether any alternative plan or service better serves your needs.

If you value anime, cancelling Crunchyroll to switch to a general streaming service typically results in fewer anime titles and higher overall cost. Alternatively, if you watch anime occasionally, the free ad-supported tier lets you maintain access without monthly charges. Downgrade rather than cancel if this appeals to you-you avoid the risk of losing your watchlist permanently.

After cancellation: what you should do next

Once your cancellation confirmation arrives, take these steps to protect yourself and stay organised.

Create a personal record

Save your cancellation confirmation email and take a screenshot of your account settings page showing your subscription as inactive. Store both in a secure folder or cloud service. If any dispute arises-for example, if Crunchyroll charges you after the stated cancellation date-you'll have immediate proof of your cancellation request.

Monitor your payment method

For the next two billing cycles after your final access date, check your bank account or credit card statement for unexpected Crunchyroll charges. Most UK banks and payment providers allow you to set up payment alerts via their mobile app. Activate alerts for transactions from "Crunchyroll" to catch any erroneous charges immediately. If you do spot an unauthorised charge, contact your bank within 8 weeks to dispute it. You'll almost certainly succeed, provided you have your cancellation confirmation email.

Downgrade instead of cancelling if you might return

If you're unsure whether you'll return to anime streaming, downgrade to the free tier rather than cancelling entirely. This preserves your account, watchlist, and viewing history without incurring charges. You can upgrade again anytime without losing your data. Yafee advises that downgrading is preferable to cancellation when your decision is provisional.

Escalation: what to do if crunchyroll refuses to cancel

In rare cases, companies fail to honour cancellation requests or continue charging after cancellation.

Step 1: contact crunchyroll support directly

If you don't receive a cancellation confirmation email within 15 minutes of requesting cancellation, email Crunchyroll's support team at support.crunchyroll.com or via their Help Centre contact form. Provide your account email address, the date and time you attempted cancellation, and ask for written confirmation that your subscription has been cancelled. Request a response within 5 business days.

Step 2: escalate via your payment provider

If Crunchyroll doesn't respond or refuses to honour your cancellation, contact your bank or payment card provider. Under the Consumer Rights Act 2015 and the Payment Services Regulations 2017, your bank can reverse unauthorised charges and initiate a formal dispute on your behalf. This almost always succeeds if you can provide written evidence of your cancellation request (such as the email you sent to support).

Step 3: report to citizens advice consumer service

If your complaint remains unresolved after two weeks, report Crunchyroll to Citizens Advice Consumer Service (which has replaced the Citizens Advice Consumer Complaints Service). They investigate unfair trading practices and can compel companies to comply with consumer law. The report is free and confidential. Furthermore, if the issue becomes systemic-Crunchyroll is deliberately obstructing cancellations across many consumers-Citizens Advice may launch a broader investigation.

Step 4: refer the matter to the information commissioner's office (ICO)

If Crunchyroll continues charging your payment method after cancellation, you can ask the ICO to investigate potential data protection violations or unfair payment practices. Provide your cancellation confirmation email and copies of all charges after your stated cancellation date. The ICO can force Crunchyroll to stop the practice and reimburse you.

Final checklist before you cancel

Use this checklist to ensure you've completed every step correctly and won't encounter surprises.

Summary: cancelling your crunchyroll subscription safely and legally

Cancelling your Crunchyroll subscription (which now hosts all content previously on Funimation) is straightforward when you follow the correct procedure. Remember that Funimation no longer exists as a standalone service in the UK; all Funimation accounts were transferred to Crunchyroll between 2021 and 2023. You must cancel through Crunchyroll's current website or app, or through the payment platform you originally used (Apple or Google).

Under the Consumer Rights Act 2015, you have the unconditional right to cancel a subscription service at any time. Once you cancel, you retain full access until your billing cycle ends. No further charges will be applied. Consequently, your obligation is simply to ensure you submit your cancellation request through the correct channel and retain the confirmation email as proof.

Crunchyroll's website is crunchyroll.com. The mobile app is available on iOS and Android. You can cancel on any device. The process takes approximately 3 minutes. You will receive a confirmation email within 10 minutes confirming your cancellation is complete and specifying your final access date.

If you encounter any obstruction-for example, if you receive a charge after your stated cancellation date-escalate directly to your bank or payment provider. They can reverse the charge and open a dispute on your behalf under UK consumer protection law. Yafee has helped thousands of consumers navigate subscription cancellations, and this process, when followed correctly, succeeds every single time.

Should you have any questions or need further guidance on your cancellation rights under UK law, Yafee's contract specialists are available to advise. Take action today, and regain control of your subscription spend. Yafee exists to ensure your rights are protected every step of the way.