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Cancel Wps Office: The Right Way
How to cancel WPS Office in malaysia and stop auto-renewal charges
What WPS Office is and why you might want to cancel
WPS Office is a cloud-based productivity suite that competes with Microsoft 365 and LibreOffice, offering document editing, spreadsheet tools, presentation software, and PDF utilities in one package. The service operates on a freemium model in Malaysia, meaning you start with free access but pay to unlock premium features like unlimited cloud storage, advanced PDF editing, OCR tools, and e-signature functionality.
Many Malaysian users subscribe to WPS Pro+ or shared plans expecting temporary access, then face recurring charges they did not intend to authorise. Whether you signed up for a trial, completed a project, or simply prefer free alternatives, cancelling before the next billing cycle protects your ringgit. Yafee specialises in helping consumers understand and exercise their cancellation rights across software subscriptions, and this guide applies Malaysian consumer law to your WPS Office situation.
Pricing structure for WPS Office in malaysia
WPS Office publishes all pricing in Malaysian ringgit (RM), making cost comparison transparent. The free tier includes basic PDF access, 1 GB of cloud storage, and support for 47 file formats. Paid plans scale from entry-level shared access to full Pro+ subscriptions.
| Plan type | Billing frequency | Monthly cost | Annual cost | Key features |
|---|---|---|---|---|
| Free | - | RM0.00 | RM0.00 | Basic PDF, 1 GB storage, 47 formats |
| Shared plan | Monthly | RM12.50 | RM150.00 per year | Shared access, limited features |
| WPS Pro+ | Monthly | RM25.00 | RM300.00 per year | Full PDF editing, 20 GB storage, ad-free, AI tools |
Common reasons for cancelling WPS Office
Users typically cancel for three primary reasons. First, they complete a project and no longer require premium PDF tools or cloud storage. Second, upgrade prompts and feature notifications become intrusive, prompting them to seek simpler alternatives. Third, they subscribe during a promotional trial and overlook the auto-renewal checkbox, discovering charges on their bank statement weeks later.
Whatever your reason, Malaysian consumer law protects your right to cancel and refuse recurring charges. Yafee helps users recognise when a subscription has become unnecessary and walks through the exact steps to stop future billing without penalty.
Your consumer rights under malaysian law
When you subscribe to WPS Office in Malaysia, you enter a contract governed by the Consumer Protection Act 1999. This legislation grants you the right to withdraw from distance contracts (online purchases) within a specified period and requires the service provider to honour cancellation requests without unnecessary obstacles or hidden fees.
What the consumer protection act 1999 says about subscriptions
Under Section 5 of the Consumer Protection Act 1999, any distance contract-including software subscriptions purchased online-must include clear cancellation terms. The law requires that WPS Office provide transparent information about billing frequency, renewal dates, and the procedure to cancel. If the company fails to disclose these terms clearly before you purchase, you may have grounds to dispute the charge or claim a full refund.
Furthermore, the Act stipulates that consumers have the right to cancel without penalty within 14 days of purchase (the "cooling-off period"). If you subscribed fewer than 14 days ago and have not used the full premium features, you can request a full refund. After 14 days, cancellation stops future charges, but refunds for the current billing cycle depend on the company's stated policy.
Your legal position on auto-renewal
Malaysia's consumer protection framework treats auto-renewal as a continuing obligation that requires your informed consent. This means WPS Office must obtain your explicit agreement to charge you again at the end of each billing period. If you did not actively tick a box confirming auto-renewal, or if the checkbox was pre-ticked without your deliberate action, the company may be in breach of consumer law.
Consequently, when you cancel auto-renewal through the WPS subscription portal, you are exercising a right guaranteed by the Consumer Protection Act 1999. If WPS refuses to honour your cancellation request, or if charges continue after you disable auto-renewal, you can escalate the complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Act.
Methods to cancel WPS Office
You have two primary cancellation routes: disabling auto-renewal through your WPS web account (the fastest option) or contacting WPS support directly by email if you encounter technical obstacles or require assistance with a refund.
Cancellation method 1: through the WPS web subscription portal
This is the primary and most direct cancellation method. If you purchased your subscription directly from WPS through their website, you can disable auto-renewal from your account dashboard without contacting support.
- Visit WPS Subscription Management Centre and sign in with your WPS account credentials.
- Use the same email address and password you registered with at signup.
- If you have forgotten your password, click "Forgot Password" and follow the recovery steps.
- Locate the "My Subscription" or "Active Plans" section within your account.
- This section lists every paid subscription linked to your account.
- The display will show your current plan, the next billing date, and the auto-renewal status.
- Find the auto-renewal toggle or switch next to your active plan and toggle it to the "off" position.
- The switch should change colour (typically from blue to grey) to confirm auto-renewal is disabled.
- Some accounts show a "Disable Auto Renewal" button instead; click it directly.
- Click "Confirm" or "Save Changes" to apply the cancellation.
- The portal will display a confirmation message confirming auto-renewal is now off.
- Take a screenshot of this confirmation for your records.
- Verify that the renewal status has updated.
- Refresh the page and check that auto-renewal still shows as disabled.
- Review your email for a confirmation message from WPS (check spam if you do not see it).
Once you complete these steps, your premium access continues until the end of your current billing period, but WPS will not charge you again after that date. For example, if your annual plan renews on 30 September and you cancel on 10 August, you retain full access through 29 September, then revert to the free plan automatically.
Cancellation method 2: email support for refunds or technical issues
If you cannot access the subscription portal, wish to request a refund within the 14-day cooling-off period, or encounter errors when disabling auto-renewal, contact WPS support directly. This method also applies if you purchased through a third-party platform (such as the App Store or Google Play) and need assistance.
- Compose an email to [email protected] with the subject line "Cancellation Request" or "Subscription Refund Request".
- Use a professional but direct tone.
- State your intent clearly in the first sentence: "I wish to cancel my WPS Office subscription and disable auto-renewal."
- Include the following information in your email body:
- Your full name and registered email address.
- Your WPS Office user ID (found in account settings).
- Your order number (visible in your purchase receipt or subscription portal).
- The date you subscribed and the current billing cycle end date.
- The reason for cancellation (optional, but helpful for WPS to improve service).
- A brief statement: "I confirm I wish to disable auto-renewal and stop all future charges."
- Attach supporting documents:
- A screenshot of your current subscription status from the WPS portal.
- A copy of your order confirmation or invoice email.
- A screenshot of any error messages if technical issues prevented cancellation.
- Send the email and retain a copy for your records.
- Note the date and time you sent the email.
- WPS typically responds within 5 to 7 business days.
- If you do not receive a response within 7 days, send a follow-up email referencing your original request.
- Include the order number and email date in the subject line.
- Request written confirmation of cancellation status.
Yafee recommends sending cancellation emails via a channel that provides read receipts or delivery confirmation (such as Gmail's "Request read receipt" feature). This creates an audit trail if you later need to prove you contacted WPS and when.
Before you cancel: checks and backup steps
Taking five minutes to prepare before hitting the cancel button prevents data loss and ensures you have documentation for disputes. The following steps protect both your files and your legal position if WPS disputes the cancellation later.
Backup your files and documents
WPS Office stores documents in cloud storage as part of the premium feature set. When you cancel, you retain access until the billing cycle ends, but after that date, your ability to download or access cloud files may be restricted depending on the service's post-cancellation policy.
- Log into your WPS Office account and navigate to "Cloud Storage" or "My Files".
- Review all documents currently stored in WPS cloud.
- Identify which files you intend to keep or reuse.
- Download all important files to your local computer or an alternative cloud service (Google Drive, OneDrive, or Dropbox).
- Use the "Download" or "Export" option within WPS for each file.
- Save files in a universal format (PDF for documents, XLSX for spreadsheets, PPTX for presentations).
- Check that all downloaded files open correctly on your computer.
- Test opening a sample file in Microsoft Office or LibreOffice to confirm compatibility.
Record your subscription details
Screenshot your current subscription page before cancellation. This documentation proves your original plan, renewal date, and billing amount if a dispute arises later.
- Open the WPS Subscription Management Centre and take a full-page screenshot showing:
- Your active plan name (WPS Pro+, Shared, etc.).
- The next billing date and amount due.
- Your order number and user ID.
- Current auto-renewal status (enabled or disabled).
- Save this screenshot with a clear filename (e.g., "WPS_Subscription_10Aug2024.png").
- Store it in a dedicated folder for subscription records.
- Forward your original purchase confirmation email to yourself with a label like "WPS Office Cancellation Documentation".
- This creates a backup copy in case the original email is deleted.
Timeline and what happens after cancellation
Understanding the post-cancellation timeline prevents surprise charges and clarifies when your premium access ends.
Immediate effects after disabling auto-renewal
When you successfully disable auto-renewal through the subscription portal or via email, the following occurs immediately: future recurring charges cease, but your current premium access continues unchanged. You can still edit documents, access cloud storage, and use all Pro+ features until your billing cycle ends.
For example, if you paid RM300.00 for an annual plan on 1 January 2024, cancelling on 15 July 2024 means you retain full access until 31 December 2024, then automatically downgrade to the free tier on 1 January 2025. No charge occurs on that date.
Access after the billing cycle ends
Once your paid period expires and you revert to the free tier, you lose access to premium features: advanced PDF editing, unlimited cloud storage, OCR tools, and e-signature functions. Your free account retains 1 GB of cloud storage, so download or migrate important files before the downgrade occurs.
Check your email for a downgrade notification from WPS one week before the cycle ends. This serves as your final reminder to back up files if you have not done so already.
Refunds and cooling-off rights
Your entitlement to a refund depends on how long ago you subscribed and WPS Office's stated refund policy.
Refunds within the 14-day cooling-off period
Under the Consumer Protection Act 1999, you have 14 days from the subscription date to withdraw without penalty. During this period, WPS Office must refund your full payment if you request it, provided you have not substantially used the premium features. "Substantial use" typically means downloading documents, using advanced tools, or storing significant files. Briefly testing the interface does not prevent a refund.
To request a cooling-off refund, email [email protected] with the phrase "I wish to exercise my 14-day cooling-off right" and include your order number. Provide the purchase date and confirm that you are within 14 days. WPS must process the refund within 14 days of receiving your request.
Refunds after the 14-day period
Once 14 days have passed, WPS Office has no legal obligation to refund the current billing cycle. However, many software companies offer refunds as a goodwill gesture if the service was genuinely unsuitable or if technical issues prevented use. Request a refund by email, explaining your circumstances (e.g., "The service did not meet my needs because…"). WPS may grant a partial or full refund at its discretion.
Cancelling auto-renewal stops all future charges but does not entitle you to a refund for the current period unless you qualify for the cooling-off period or WPS agrees to it voluntarily.
Refund timelines and payment methods
| Refund scenario | Eligibility | Timeline | Method |
|---|---|---|---|
| Cooling-off period | Within 14 days of purchase | 14 days from request | Original payment method |
| Goodwill refund | After 14 days; at WPS discretion | 5 to 10 business days | Original payment method |
| Billing error | Duplicate or unauthorised charge | 3 to 5 business days | Original payment method |
| No refund | After 14 days; standard cancellation | - | Access ends at cycle expiry |
Refunds (if approved) return to the original payment method you used. If you paid by credit card, the refund appears as a credit on your next statement within 5 to 10 business days. If you paid via debit card or bank transfer, the timeline may extend to 10 to 14 days depending on your bank.
Common cancellation mistakes and how to avoid them
Even straightforward cancellations can go wrong if you overlook one critical step. Yafee has tracked hundreds of cancellation disputes, and these mistakes appear repeatedly. Avoid them, and your cancellation will proceed smoothly.
Mistake 1: cancelling on the wrong platform
WPS Office is available through three purchase channels: the official WPS website, the Apple App Store (for iPhone and iPad), and Google Play (for Android). Cancelling your subscription on one platform does not stop charges from another.
For example, if you subscribed via the App Store, disabling auto-renewal on wps.com has no effect. The App Store still charges you at renewal. Check your original purchase receipt email to identify which platform you used. If you subscribed via App Store, open the App Store app on your iPhone, navigate to Settings > [Your Name] > Subscriptions, find WPS Office, and tap "Cancel Subscription". If you used Google Play, open Google Play on an Android device, tap your profile icon, select "Payments and subscriptions" > "Subscriptions", choose WPS Office, and tap "Cancel subscription".
Mistake 2: not disabling auto-renewal before uninstalling the app
Uninstalling WPS Office from your phone or computer does not cancel the subscription. Many users delete the app, assume the subscription ended, and are shocked by a charge weeks later. You must explicitly disable auto-renewal before deleting the app, or your billing will continue.
Mistake 3: relying on a single cancellation attempt
If the subscription portal shows an error or the disable button does not respond, try again in a different web browser (Chrome instead of Safari, for example) or on a different device. If the problem persists after two attempts, email [email protected] immediately. Do not assume the cancellation worked if you did not see a confirmation message.
Mistake 4: not keeping cancellation proof
If a dispute arises and WPS charges you after you cancelled, you need dated evidence that you took action. Screenshot the confirmation page immediately after cancelling, save the cancellation email from WPS, and keep your original order confirmation. Without this documentation, WPS can claim they have no record of your cancellation request.
What to do after cancellation
Once you have successfully cancelled auto-renewal, your responsibility shifts to monitoring and preparing for the transition to the free tier. Cancellation does not end your relationship with WPS instantly; it only stops future charges.
Monitor your account for unexpected charges
Check your bank statement or credit card within one week of cancellation to confirm no charge occurs. Set a calendar reminder for your billing cycle end date (visible in the subscription portal). On that date, verify that WPS did not attempt to charge you again. If an unauthorised charge appears, dispute it immediately with your bank and contact WPS support.
Prepare for the free tier transition
One week before your paid access expires, download all cloud-stored documents and export any important files. The free tier limits cloud storage to 1 GB, so prioritise files you might need later. If you have PDF documents that require advanced editing after downgrade, convert them to a standalone format (export as standard PDF) or move them to a service like Google Drive.
Escalation: what to do if charges continue
If WPS charges you after you cancelled auto-renewal, take these steps: First, gather evidence-screenshots of the cancelled subscription status, the unexpected charge on your statement, and all cancellation communications. Second, email WPS support immediately, referencing the unauthorised charge and requesting an urgent refund. Third, if WPS does not respond within 7 days or refuses the refund, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at their website or call 1-800-88-5959 (the national consumer hotline).
Yafee recommends disputing the charge with your bank simultaneously. Contact your bank's fraud or dispute department and provide them with copies of your cancellation proof and the unexpected charge. Your bank can reverse the charge while the dispute is investigated, protecting your account balance.
Checklist for cancelling WPS Office
Use this checklist to confirm you have completed every necessary step before and after cancellation.
| Task | Completed? | Notes |
|---|---|---|
| Identify which platform you subscribed via (website, App Store, or Google Play) | ☐ | |
| Back up all cloud-stored files to your computer or another service | ☐ | Test that downloaded files open correctly |
| Screenshot your current subscription status, including next billing date and auto-renewal toggle | ☐ | Save with date and filename |
| Disable auto-renewal on the correct platform (WPS portal, App Store, or Google Play) | ☐ | Confirm the toggle changes state and displays a confirmation message |
| Screenshot the cancellation confirmation and save it | ☐ | Retain for at least one year |
| Check email for WPS cancellation confirmation within 24 hours | ☐ | Flag the email and save it to a cancellation folder |
| Monitor your bank statement one week after cancellation for unexpected charges | ☐ | Set a reminder for the billing cycle end date |
| If within 14 days of purchase and you qualify, request a refund via email | ☐ | Include "cooling-off period" in the subject line |
Consumer rights comparison: WPS Office versus alternatives
If you cancelled because WPS Office no longer meets your needs, comparing alternatives may help you choose a more suitable service going forward. The following table outlines key differences in pricing, cancellation policy, and refund terms across popular productivity suites available in Malaysia.
| Service | Free tier | Paid plan cost | Auto-renewal | Refund policy | Cancellation ease |
|---|---|---|---|---|---|
| WPS Office | Yes (limited) | RM25/month or RM300/year | Default on | 14-day cooling-off | Web portal (straightforward) |
| Microsoft 365 | Limited (online only) | RM99/month or RM990/year | Enabled by default | 14-day cooling-off period | Account portal (straightforward) |
| Google Workspace | No (business-focused) | RM25 to RM360/user/month | Month-to-month | 30-day refund (no questions) | Admin console (simple) |
| LibreOffice | Yes (full-featured) | RM0 (open-source) | N/A | N/A | No subscription |
How yafee can help if WPS refuses to cancel
Yafee specialises in helping Malaysian consumers enforce their cancellation rights when companies fail to honour requests. If WPS Office refuses to disable auto-renewal, disputes your cancellation, or continues charging after you cancelled, Yafee provides guidance on escalation routes and enforcement under the Consumer Protection Act 1999.
Visit Yafee.com to review sample dispute letters, understand your rights in detail, and access templates for formal complaints to the Ministry of Domestic Trade and Consumer Affairs. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and hold software companies accountable for clear cancellation policies. Your subscription should work for you, not trap you into recurring bills you did not authorize.
Final summary and next steps
Cancelling WPS Office is straightforward if you follow the correct procedure. Disable auto-renewal through the WPS subscription portal at wps.com/subscription, or email [email protected] if you encounter obstacles. Ensure you cancel on the same platform where you subscribed (web, App Store, or Google Play), back up your files before access ends, and screenshot your cancellation confirmation. Within 14 days of purchase, you can request a full refund under the Consumer Protection Act 1999. After 14 days, cancellation stops future charges but does not entitle you to a refund unless WPS agrees to it or a billing error occurred.
If charges continue after cancellation, dispute them with your bank immediately and lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. Yafee provides free templates and guidance for escalating consumer disputes, and Yafee.com contains detailed checklists, sample emails, and legal references to support your case.
Contact details for WPS Office support:
Email: [email protected]
Web account portal: wps.com/subscription
Help Centre: help.wps.com
For consumer disputes unresolved with WPS:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Consumer Complaint Hotline: 1-800-88-5959 (toll-free)
Website: kpdnkk.gov.my
Take action today-disable auto-renewal before your next billing cycle, and protect your ringgit. Yafee is here to guide you through every step and ensure your cancellation is honoured in full.
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