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Frequently asked questions
Cancel WPS Office: The Right Way
How to cancel WPS Office and stop automatic renewals in australia
Why you might cancel WPS Office
WPS Office is a cross-platform productivity suite that delivers word processing, spreadsheets, presentations and PDF editing across free and paid tiers. The premium plans include cloud storage, advanced editing features and AI-powered tools, but if you've switched to Microsoft 365, Google Workspace or simply don't use the software anymore, cancelling your subscription prevents unwanted charges and protects your bank account from automatic renewal fees.
Many Australian users report surprise charges when a free trial converts to a paid subscription without explicit warning. If you've been caught off-guard by a debit to your card or you've decided WPS Office no longer fits your workflow, Yafee provides a straightforward guide to cancel your subscription and take back control of your billing. The process takes only a few minutes when you follow the correct method.
Common reasons australians cancel WPS Office
- Migrated to Microsoft 365, Google Workspace or LibreOffice
- Free version covers all your actual document needs
- Automatic renewal charged your card after trial period ended
- Dissatisfied with support response times or product features
- Subscription unused or overlooked in monthly expenses
What cancellation means for your access and data
When you disable auto-renewal, you stop future charges immediately, but WPS Office does not revoke your paid features straight away. You retain full access to premium tools until the end of your current billing cycle (monthly or annual, depending on your plan). Once that period expires, your account reverts to free tier access only, and you can still access your documents in the free version.
Subscription pricing and billing cycles for australian users
WPS Office pricing varies by region, payment method and active promotions, so the figures below reflect typical costs converted from USD to AUD using mid-market exchange rates.
| Plan | Typical monthly cost (AUD) | Billing period | Annual equivalent (AUD) |
|---|---|---|---|
| WPS Premium monthly | A$6-8 | Monthly | A$72-96 |
| WPS Premium 6-month | A$4.80 per month | 6 months | A$29 |
| WPS Premium annual | A$3.75 per month | 12 months | A$45 |
| WPS AI Plus annual | A$24.17 per month | 12 months | A$290 |
| Free tier | Free | Ongoing | Free |
Your actual charge depends on your location, applicable GST, any discounts applied at purchase and whether you bought the subscription through the web platform, iOS, Android or a third-party reseller. Always review your invoice to confirm the exact AUD amount debited to your payment method.
Your legal position under australian consumer law
Australian Consumer Law (ACL), administered by the Australian Competition and Consumer Commission (ACCC), gives you strong protections when cancelling digital subscriptions.
Key consumer rights that protect you
Under section 139A of the ACL, businesses must not engage in misleading or deceptive conduct. If WPS Office charged your account without your informed consent or failed to provide clear cancellation instructions, you have the right to challenge the charge through your payment provider or the ACCC. Furthermore, if the company continues to charge you after you've taken reasonable steps to cancel, you can lodge a complaint with the ACCC or pursue a chargeback through your bank.
The ACL also requires that subscription terms be transparent and cancel-friendly. If WPS Office made it deliberately difficult to find auto-renewal controls, that conduct may breach the ACL's unconscionable conduct provisions. Yafee recommends keeping screenshots and emails as evidence of your cancellation attempt in case a dispute arises.
Your legal position if WPS continues to charge you
You have three escalation routes if WPS Office continues charging you after cancellation. First, contact your bank or credit card issuer and request a chargeback or dispute, citing unauthorised charges. Second, file a complaint with the ACCC at www.accc.gov.au/complaints, providing evidence of your cancellation attempt and screenshots of the charge. Third, contact the Office of the Australian Information Commissioner (OAIC) if you believe WPS has misused your personal data in connection with unwanted charges.
Three methods to cancel WPS Office
You can cancel WPS Office via your online account dashboard, email support with a formal request, or escalate through your bank if charges persist after cancellation.
Method 1: disable auto-renewal through the WPS subscription dashboard
This is the fastest and most secure route, as you receive an immediate digital confirmation of cancellation.
- Open your web browser and navigate to https://www.wps.com/subscription
- Do not use your mobile app; the subscription management centre works best on desktop.
- Sign in with your WPS account email address and password
- If you forget your password, click "Forgot password?" and follow the reset link sent to your email.
- Locate your active subscription in the list displayed
- You may see multiple subscriptions if you hold more than one plan (for example, Premium and AI Plus).
- Click the option labelled "Disable auto-renewal", "Turn off renewal", "Cancel subscription" or similar wording
- The exact label varies depending on your account region and plan type.
- Confirm your cancellation when the system prompts you
- A confirmation message will appear stating that auto-renewal is now disabled.
- Take a screenshot or photograph the confirmation screen as your proof of cancellation
- Store this image in your email or cloud storage for future reference.
Troubleshooting tip: If you cannot locate the auto-renewal toggle on the subscription dashboard, check your account settings menu or try logging in on a different browser (Chrome, Firefox, Safari). Some users report that the renewal button appears only after scrolling down or refreshing the page.
Method 2: send a formal cancellation email to WPS Office support
If the online dashboard is unavailable or you prefer a written record of your cancellation request, email WPS support with your order details and a clear instruction to cancel.
- Open your email client and compose a new message to [email protected]
- Alternatively, use [email protected] if you purchased through a regional reseller.
- In the subject line, write: "Cancellation Request - WPS Office Subscription"
- Include your 12-digit order number or subscription reference number in the subject line for faster processing.
- In the email body, include the following details:
- Your full name
- Your WPS user ID or registered email address
- Your order number (found on your invoice or receipt)
- The subscription plan you wish to cancel (for example, "WPS Premium monthly" or "WPS AI Plus annual")
- A single clear sentence: "I request that my WPS Office subscription be cancelled effective immediately, and that auto-renewal be disabled."
- Your preferred cancellation date (either immediately or at the end of your current billing period)
- Send the email and wait for a response
- WPS typically responds within 2-5 business days; check your spam folder if you receive no reply within 7 days.
- Once you receive confirmation from WPS, reply to the email confirming receipt and save the entire conversation thread
- This email chain serves as proof of cancellation if a dispute later arises.
Email template for clarity: "Dear WPS Office Support, I request immediate cancellation of my WPS Office subscription (Order #[your number], WPS ID [your ID]). Please disable auto-renewal and confirm cancellation in writing. Thank you."
Method 3: initiate a chargeback through your bank if charges persist
If WPS Office continues to charge you after you've disabled auto-renewal or cancelled via email, you can dispute the unauthorised charges through your bank.
- Contact your bank or credit card issuer by phone, online chat or in-branch
- Have your bank statements ready showing the unwanted WPS Office charges.
- Request a chargeback or dispute for the specific WPS Office transaction(s)
- Explain that you cancelled the subscription and the charge was unauthorised.
- Provide your bank with evidence of cancellation:
- Screenshots of the "auto-renewal disabled" confirmation screen
- Email confirmation from WPS Office support stating the cancellation date
- Dated bank statements showing the disputed charge(s)
- Complete any dispute forms your bank requires
- This typically takes 5-10 minutes and can be done online or by post.
- The bank will investigate and contact WPS for evidence of authorisation
- If WPS cannot prove you authorised the charge, your bank will refund you within 10-20 business days.
Understanding your refund options after cancellation
Your refund eligibility depends on when you cancelled and which billing cycle applies to your plan.
Refund scenarios and timelines
If you cancel within 7 days of purchase and have not used the service substantially, the ACCC's general consumer rights suggest you may claim a refund for the full subscription cost. However, WPS Office may argue that digital services cannot be returned, citing section 139A of the ACL. In practice, most refund requests for subscriptions cancelled within 14 days are approved by WPS on goodwill grounds. Yafee recommends requesting a refund in writing when you cancel, especially if the charge was unexpected or the result of an unnoticed auto-renewal.
If you cancel after your 14-day window, you will forfeit the subscription cost for the current period. You retain access until the period expires, then your account reverts to free tier. No refund is available for partial months or annual subscriptions cancelled mid-term, unless you can demonstrate that WPS breached its cancellation obligations under the ACL.
How to request a refund from WPS Office
When you email WPS support to cancel, explicitly request a refund in your cancellation message. Include a brief statement such as "I also request a refund of the subscription cost paid on [date], as I did not fully use this service." WPS is more likely to approve a refund if you cite surprise charges or an unclear trial-to-paid conversion. Store any refund confirmation email in your records, as it may be needed if a chargeback dispute occurs.
Common mistakes and how to avoid them
Most cancellation issues are avoidable with a clear, documented approach. Cancelling WPS Office is straightforward once you know where to look and what to do.
Mistake 1: disabling notifications instead of auto-renewal
The WPS subscription dashboard may offer an option to "disable notifications" or "opt out of reminders". This is not the same as disabling auto-renewal. You must find and click the button specifically labelled "disable auto-renewal" or "turn off renewal". If you disable notifications only, your account will still be charged. Always verify the exact wording of the button before confirming.
Mistake 2: cancelling the app without cancelling the subscription
Deleting the WPS Office app from your phone or computer does not cancel your subscription or stop charges. You must log in to your WPS account online and disable auto-renewal separately. Consequently, many users find they were still charged months after uninstalling the app.
Mistake 3: failing to keep proof of cancellation
If WPS disputes your cancellation claim or continues to charge you, a screenshot of the "auto-renewal disabled" confirmation or an email receipt is your only evidence. Without proof, your bank may not process a chargeback. Take screenshots immediately after cancelling and save them alongside your bank statements for at least 12 months.
Mistake 4: not checking your bank statement after cancellation
Monitor your bank statement for 30 days after cancelling to ensure no further charges appear. If WPS charged you after you disabled auto-renewal, report it to your bank immediately rather than waiting months. The sooner you report an unauthorised charge, the faster your bank can recover the funds.
What happens after you cancel your WPS Office subscription
Understanding what to expect after cancellation helps you stay in control of your account and avoid service interruptions.
Your access timeline post-cancellation
Immediately after you disable auto-renewal, your account status changes to "Subscription ending at [date]" rather than "Active". You retain full access to premium features until that date arrives. When the billing cycle ends, your account automatically downgrades to the free tier, and you lose access to cloud storage and AI tools-but your documents remain in your account and you can still open and edit them in the free version. Yafee advises downloading or exporting any important documents before the downgrade date if you plan to switch to another platform.
How to export your documents before losing premium access
If you want to preserve your work in WPS Office format or migrate to another application, download your documents while you still have premium access:
- Log in to your WPS account online at https://www.wps.com
- Navigate to "My Documents" or "Cloud Storage"
- Select the documents you wish to keep
- Click "Download" and save them to your computer
- Alternatively, export documents as .docx (Word), .xlsx (Excel) or .pdf format for compatibility with other software
This step is especially important if you subscribed to WPS Premium for cloud features; once you revert to the free tier, you lose unlimited cloud storage access.
Comparing WPS Office with alternative office software
If you're cancelling WPS Office because another tool better suits your needs, this comparison may help confirm your decision.
| Software | Free tier | Premium cost (AUD annually) | Best for |
|---|---|---|---|
| WPS Office | Yes, basic editing | A$45-290 | Lightweight editing, offline work |
| Microsoft 365 | Limited (web only) | A$119-149 | Business users, advanced features |
| Google Workspace | Yes, full features | A$72-360 | Collaboration, cloud-first teams |
| LibreOffice | Yes, all features | Free | Users who want no subscription at all |
Cancellation checklist and record-keeping
Yafee recommends completing the following checklist to ensure your cancellation is complete and dispute-proof.
- Log in to https://www.wps.com/subscription and confirm "auto-renewal disabled" status
- Take a screenshot of the auto-renewal disabled confirmation screen
- Note your cancellation date and the date your paid access will expire
- Send a cancellation confirmation email to yourself as a backup record
- If you requested a refund, save any refund confirmation email from WPS support
- Monitor your bank statements for the next 30 days to ensure no further charges appear
- Download and export important documents before your paid access expires
- Store all screenshots, emails and bank statements in a folder for 12 months
Resolving common issues if cancellation fails
If you encounter resistance or errors when attempting to cancel, escalation paths exist to resolve the issue quickly.
If the WPS subscription dashboard is not working
Try logging in on a different browser (Chrome, Firefox, Safari) or from a different device (laptop instead of tablet). If the subscription management site remains inaccessible, email [email protected] immediately stating that you cannot access the cancellation tools and request manual cancellation. Include screenshots of the error message you received.
If WPS support ignores your cancellation email
If you receive no response within 7 business days, file a complaint with the ACCC at www.accc.gov.au/complaints. Reference your email evidence and the date you sent the cancellation request. Furthermore, contact your bank and request a chargeback for charges that occurred after your cancellation attempt date, citing non-compliance with cancellation requests.
If you were charged after cancelling
Gather all evidence: screenshot of the "auto-renewal disabled" message, email confirmation from WPS (if applicable), and your bank statement showing the unexpected charge. Contact your bank immediately and request a chargeback. If the bank declines, escalate to the ACCC, which can investigate WPS for misleading or deceptive conduct under the ACL.
How yafee can support your cancellation
Yafee has helped thousands of consumers cancel digital subscriptions and recover unauthorised charges by providing clear, legally grounded guidance tailored to Australian consumer law. When you follow the methods outlined above, you protect yourself from future billing disputes and maintain a documented record of your cancellation. Whether you cancel online or by email, Yafee's step-by-step approach ensures you know exactly what to expect and how to escalate if the company fails to comply.
Visit Yafee.com for additional guides on cancelling other SaaS subscriptions, understanding your rights under the ACL, and disputing unauthorised charges through your bank. Yafee's resources are free, non-commercial and designed to put the power of contract law in your hands. You deserve clarity and control over your subscriptions-Yafee is here to make sure you have it.