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Frequently asked questions
Cancel WPS Office: Step-by-Step Guide
How to cancel WPS Office and take back control of your subscription
What WPS Office is and why you might want to cancel
WPS Office is a cloud-enabled office suite that combines word processing, spreadsheets, presentations, PDF tools and cloud storage across desktop, web and mobile platforms. The free tier gives you basic file editing and a 1 GB cloud storage allowance; paid plans unlock AI features, advanced PDF editing, optical character recognition (OCR) and expanded storage across all devices.
Kingsoft develops WPS Office and distributes it globally via its website, Google Play and the Apple App Store. In New Zealand, customer support is handled centrally from Singapore through email and online help channels, so cancellation is entirely digital.
Why cancellation matters for new zealand users
You subscribe to WPS Office expecting straightforward access and fair value. If you've switched to Microsoft 365, LibreOffice or Google Workspace, or simply realised you no longer need the paid features, you deserve a friction-free cancellation process. Yafee is here to walk you through every step so you cancel with confidence and without delay.
WPS Office pricing and what your subscription covers
Current new zealand pricing (NZD)
WPS Office pricing varies by plan and billing cycle. Prices below are approximate in New Zealand dollars; App Store and Google Play subscriptions may display in USD and convert at purchase time. All plans renew automatically unless you cancel before the renewal date.
| Plan | Price (approx) | Billing cycle | Key features |
|---|---|---|---|
| WPS Standard (Free) | Free | No expiry | Basic PDF reader, 1 GB cloud storage, 47 file formats, limited templates |
| WPS Pro | NZ$4.80/month or NZ$57.80/year | Monthly or annual | Full PDF editing, OCR, e-signature, 20 GB cloud, unlimited templates, ad-free |
| WPS AI | NZ$16.00/month or NZ$176/year | Monthly or annual | AI spelling, translation, photo tools, AI writer, chat with PDF |
| WPS Pro + AI bundle | NZ$17.30/month or NZ$188/year | Monthly or annual | All Pro and AI features combined at a discount |
| WPS Business | Custom pricing | License key based | Enterprise licenses, 30-day full refund period |
Are you paying for features you don't use?
Many users upgrade to WPS Pro or the AI bundle but use only basic PDF reading or document editing. If you primarily work offline, rely on free alternatives or have discovered a tool that fits your workflow better, cancelling could save you NZ$57 to NZ$188 per year. That saving grows across multiple users in a household or small team.
How to cancel WPS Office: four methods explained
Method 1: cancel via the WPS Office website account page
Signing into your WPS account online and managing your subscription directly is the fastest, most transparent cancellation method. You see your payment history, renewal date and billing status in one place.
- Visit the WPS Office website and sign in with your registered email and password.
- If you've forgotten your password, select "Forgot password?" and follow the reset link sent to your inbox.
- Navigate to your account settings, typically found in a dropdown menu at the top right or in the main menu under "Account" or "My account".
- Look for sections labelled "Subscription management", "Billing", "My purchases" or "Subscription".
- Locate your active subscription and select "Cancel subscription" or "Turn off auto-renewal".
- WPS may display a retention offer (discount, extra free months or bonus features). Decline this if you are certain you want to cancel.
- Confirm your cancellation when prompted by the system.
- You may be asked to provide feedback on why you're cancelling; this is optional but helps WPS improve its service.
- Check your email for a cancellation confirmation receipt from WPS.
- This receipt will state your cancellation date, your final billing date and whether any refund will be issued.
Method 2: cancel via the apple app store (iOS and mac)
If you subscribed to WPS Office through Apple's App Store, you must cancel through Apple's own subscription management system, not through WPS directly.
- Open the Apple App Store on your iPhone, iPad or Mac.
- On iPhone or iPad, tap the profile icon in the bottom right corner. On Mac, open the App Store and click your account name in the top right.
- Tap or click "Subscriptions" and find WPS Office in the list.
- All your active and expired subscriptions appear here, along with their renewal dates.
- Select WPS Office and then tap or click "Cancel Subscription".
- Apple may display renewal information and a final confirmation screen.
- Confirm cancellation when prompted.
- Apple will send you a confirmation email to your Apple ID account email address.
Method 3: cancel via google play (Android)
Android users who subscribed to WPS Office through the Google Play Store manage their subscription through Google's account settings, separate from the WPS app itself.
- Open Google Play on your Android device and tap your profile icon in the top right.
- If you're using a web browser, visit play.google.com and sign in with your Google account.
- Select "Manage subscriptions" from the dropdown menu.
- All active subscriptions tied to your Google account appear here with renewal dates.
- Tap WPS Office and then select "Cancel subscription".
- Google may show you a final renewal date and ask you to confirm your decision.
- Confirm the cancellation and check your Gmail inbox for a confirmation notification.
- Google sends all subscription confirmations to the email address linked to your Google Play account.
Method 4: contact WPS customer support directly
If you cannot locate your subscription settings online or the cancellation button does not work, contact WPS customer support directly via email or the online help portal.
- Visit the WPS Office website and select "Support", "Contact us" or "Help".
- You will typically find a support email address, live chat option or ticket submission form.
- Email WPS or submit a support ticket clearly stating your request to cancel your subscription.
- Include your registered email address, account username, current plan (Pro, AI or bundle) and the date you wish the cancellation to take effect.
- WPS support, based in Singapore but serving New Zealand customers, will respond within 24 to 48 hours.
- Support staff will confirm your cancellation and provide a reference number and receipt.
- Keep all email correspondence for your records.
- This provides proof of cancellation should any charges appear on your card after the cancellation date.
Refunds and billing after cancellation
When your access ends and whether you get money back
WPS Office operates on a pre-paid subscription model. When you cancel, your access continues until the end of your current billing cycle. You do not receive a refund for unused time within that cycle unless you qualify under specific circumstances.
If you purchased a 12-month annual plan and cancel three months in, you have already paid for nine months of unused service. WPS Office does not typically offer pro-rata refunds for early cancellation. However, if you cancel via the App Store or Google Play within 14 days of purchase, Apple or Google's own refund policies may allow you to recover your payment.
Yafee recommends reviewing your billing statement immediately after cancellation to ensure no further charges occur. If a charge appears after your cancellation date, contact WPS support with your cancellation reference number and request a reversal.
Checking your final billing date
Your cancellation confirmation email will state your final billing date. This is the last day you can access WPS Office with your current subscription. After this date, your account reverts to the free WPS Standard tier unless you reactivate a paid plan.
Set a reminder for your final billing date so you download or export any documents stored in WPS Cloud before access ends. The free tier includes only 1 GB of cloud storage, which may not be sufficient for all your files.
Your consumer rights and the legal framework
What new zealand consumer law says about your cancellation
In New Zealand, the Consumer Guarantees Act 1993 protects you when you purchase goods and services, including digital subscriptions. Although WPS Office is a software service, not physical goods, you retain statutory rights regarding the quality, fit for purpose and merchantability of what you buy.
Yafee advises that the Consumer Guarantees Act gives you the right to cancel a service if it fails to perform as described or is not fit for purpose. If WPS Office repeatedly crashes, fails to save documents or does not deliver the features advertised in New Zealand, you may be entitled to a refund or cancellation without penalty.
Your legal position on subscription cancellation
WPS Office is a continuous supply contract. Under the Consumer Guarantees Act, you have the right to cancel a contract for continuous supply if the supplier fails to provide the service as agreed, or if the service is unfit for purpose. The Commerce Commission enforces consumer rights in New Zealand and oversees service provider conduct.
If you simply change your mind after purchase, you do not have an automatic statutory right to cancel within a "cooling off" period. However, if WPS Office breaches its terms of service or fails to deliver promised features, you can escalate your complaint to the Commerce Commission or to your bank's dispute resolution team if you paid by credit or debit card.
What to do if WPS refuses to cancel
If WPS Office ignores your cancellation request or continues charging you after you cancel, take these steps:
- Send a formal written cancellation demand to WPS support by email, clearly stating your intention to cancel and referencing previous requests.
- Keep copies of all correspondence.
- If WPS does not respond within 7 days or refuses to cancel, contact your bank or card issuer and report the transaction as unauthorised.
- Your bank can reverse the charge and open a dispute with WPS on your behalf.
- If the issue is not resolved, lodge a complaint with the Commerce Commission (comcom.govt.nz) or contact the Citizens Advice Bureau for guidance on your consumer rights.
- The Commerce Commission investigates unfair contract terms and misleading billing practices.
Common mistakes when cancelling WPS Office
Cancellation does not have to be complicated or uncertain
Many users delay cancellation because they fear losing their data, missing a deadline, or facing unexpected charges. Yafee has helped thousands of consumers navigate subscription cancellations smoothly, and we've identified the errors most people make.
Mistake 1: cancelling via the wrong platform
If you subscribed through the Apple App Store, cancelling in the WPS app or on the WPS website will not work. You must cancel through Apple's subscription settings. The same applies to Google Play. Cancelling in one place does not cancel in the other. Always cancel through the platform you used to subscribe.
Mistake 2: not checking your final billing date
You continue to have access and may continue to receive charges until the end of your current billing cycle. If you cancel on the 15th of a month but you pay monthly on the 1st, you will be charged again on the 1st of the next month. Read your cancellation confirmation carefully and mark your calendar with the final billing date.
Mistake 3: deleting the WPS app without cancelling the subscription
Uninstalling the WPS Office app from your phone or computer does not cancel your subscription. You will continue to be charged even if you do not use it. Always cancel through your account settings or with customer support before deleting the app.
Mistake 4: not downloading or exporting your cloud documents
After cancellation, your free tier account includes only 1 GB of cloud storage. Any documents beyond that limit may be deleted. Download all important files to your computer or export them in a standard format (.docx, .xlsx, .pptx) before your final billing date.
Mistake 5: ignoring retention offers
WPS may display a discount (50% off next month, three months free, or a lower annual rate) when you try to cancel. If you've decided to leave, these offers are designed to delay your decision. Stick to your choice and decline the offer to proceed with cancellation.
What to do after you cancel WPS Office
Steps to take once your cancellation is confirmed
Cancellation does not end with a confirmation email. You should take active steps to secure your data and prevent unexpected billing.
- Download all documents from WPS Cloud within 48 hours of cancellation confirmation.
- Sign into your WPS account, navigate to "Cloud" or "My documents" and download each file individually or as a batch if that option is available.
- Export documents in universal formats.
- Save Word documents as .docx, spreadsheets as .xlsx, and presentations as .pptx so you can open them in any office suite.
- Check your bank or card statement on the date listed as your "final billing date" to confirm no charge is applied.
- If a charge does appear, contact your bank immediately and reference your cancellation confirmation email.
- Uninstall the WPS Office app from your devices if you no longer need it.
- You can always reinstall the free version later if required.
- Update your passwords and remove WPS from saved payment methods in your browser or device settings.
- This prevents accidental re-subscription if you click a payment button by mistake.
Checklist: ensure your cancellation is complete
Use this checklist to verify that your WPS Office cancellation is final and secure.
| Task | Completed? |
|---|---|
| Cancelled via the correct platform (WPS website, App Store, or Google Play) | |
| Received and saved your cancellation confirmation email | |
| Identified your final billing date and set a reminder | |
| Downloaded and exported all documents from WPS Cloud | |
| Checked your bank statement on the final billing date to confirm no charge | |
| Deleted or disabled saved payment methods for WPS in app stores |
Comparison: WPS Office vs alternatives after cancellation
Where to move your documents after WPS Office
If you cancelled WPS Office and are looking for an alternative, this comparison shows how leading office suites compare on price, features and ease of use for New Zealand users.
| Service | Price (NZD/year) | Cloud storage | Offline access | Best for |
|---|---|---|---|---|
| Google Workspace (Business Starter) | NZ$95 | 30 GB (shared) | Yes | Teams; real-time collaboration |
| Microsoft 365 Personal | NZ$139 | 1 TB OneDrive | Yes | Professional users; Windows focus |
| LibreOffice (Free) | Free | None (local only) | Yes | Budget users; offline work |
| Apple iWork (Free with Mac) | Free | 5 GB iCloud | Yes | Mac and iPad users |
| WPS Office Pro | NZ$57.80 | 20 GB | Yes | Affordable; feature-rich |
Contact WPS Office support in new zealand
How to reach WPS support after cancellation
If you experience problems after cancellation, such as continued charges or data loss, contact WPS Office customer support directly. Although WPS is based in Singapore and serves all regions from a central hub, support staff respond to New Zealand customers within 24 to 48 hours via email.
Visit the WPS Office website, select "Support" or "Contact us" and submit a support ticket with your registered email, account username and a clear description of your issue. Reference your cancellation confirmation number if you have one.
Escalation: if WPS does not respond
If WPS support does not respond within 48 hours or refuses to acknowledge your cancellation, Yafee recommends escalating to your bank. Contact your bank's dispute resolution team and report the charge as unauthorised. Provide copies of your cancellation email and any support correspondence. Your bank will investigate and can reverse the charge within a set timeframe.
For systemic issues with WPS Office's billing practices or terms of service, you may lodge a complaint with the Commerce Commission. Visit comcom.govt.nz to find the online complaint form and submit details of your case.
Conclusion: take control of your subscriptions today
Cancelling WPS Office is straightforward once you know which platform you subscribed through and what to expect. Whether you've switched to Microsoft 365, Google Workspace, or simply want to save money, Yafee has shown you the four cancellation methods, the legal framework that protects you and the practical steps to ensure your cancellation sticks.
The Consumer Guarantees Act 1993 safeguards your rights as a New Zealand consumer. If WPS fails to deliver on its promises or refuses to process your cancellation, you have recourse through your bank, the Commerce Commission and the Citizens Advice Bureau.
Yafee has helped thousands of consumers cancel unwanted subscriptions with confidence and without hidden charges. Follow the steps in this guide, download your documents, and cancel via the platform you used to subscribe. Yafee is your trusted partner in taking back control of your digital subscriptions.