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Frequently asked questions
Cancel Kami: The Right Way to Reclaim Your Money
How to cancel Kami and reclaim your money: the australian guide
What is Kami and why you might want to cancel
Kami is a digital annotation and document collaboration tool built for educators, students, and professionals who need to mark up PDFs and share feedback on written work. The platform operates on a subscription model with tiers ranging from Pro (available monthly or annually) through to Teacher and Work enterprise plans, each priced differently depending on your commitment length and feature requirements. You may have enrolled in a free trial, upgraded to a paid subscription, or purchased access through an app store, and now you've decided to stop paying.
The first step toward cancelling successfully is identifying exactly what you're subscribed to and how you purchased it. Your bank or credit card statement may show Kami under various names such as "KAMIAPP," "KAMISERVICE," or simply "Kami," making it harder to track ongoing charges. If you subscribed through Google Play, Apple App Store, or another third-party platform, your billing and cancellation pathway differs fundamentally from direct Kami account cancellations. Yafee has guided thousands of Australian consumers through these distinct payment scenarios, and we'll clarify every option available to you.
Kami pricing in australia
Kami quotes prices in US dollars on its primary website, but your actual Australian dollar charges reflect your payment method, billing frequency, and any regional adjustments applied at purchase. The table below shows approximate AUD costs for current subscription tiers:
| Plan | Billing frequency | Approximate AUD cost |
|---|---|---|
| Pro (monthly) | Every month | A$18.00 |
| Pro (annual) | Once per year | A$127.42 |
| Teacher (annual) | Once per year | A$223.35 |
| Work or enterprise | Custom billing | Varies by contract |
These figures represent conversions based on recent USD-AUD exchange rates and may fluctuate. Your actual charge depends on your retailer, the timing of your original purchase, and whether Goods and Services Tax (GST) applies to your transaction. Always verify your exact renewal date and billing amount by checking your most recent invoice or your Kami account statement.
Why australian consumers cancel Kami
Your reasons for cancelling may include completing a course or project, switching to a competitor annotation tool, or finding the subscription cost no longer justifiable given your usage patterns. Many users cancel after recognising they underutilise the service relative to the monthly or annual fee. Whatever your circumstance, Yafee understands that cancellation represents your deliberate choice, and we're here to ensure you exit without unexpected charges or unresolved billing disputes.
Your consumer rights under australian law
Australian consumer protection law grants you specific legal rights when you cancel digital subscriptions and demand refunds. Understanding these protections strengthens your negotiating position if Kami resists your cancellation or continues to charge you after you've requested termination.
What australian consumer law protects
The Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010, establishes that services such as Kami must be supplied with due care and skill, be fit for the purpose you intended, and include transparent information about cancellation and refund terms before you commit payment. If Kami fails to disclose clear cancellation instructions, charges you after you've cancelled, or continues to bill despite your written cancellation request, you have legal grounds to escalate your complaint.
You retain the right to a refund for services not yet delivered or services that breach consumer guarantees, particularly when you cancel before your billing cycle concludes and request a pro-rata refund for unused time. Kami must respond to your dispute in good faith. If the company refuses to acknowledge your cancellation or declines to reimburse you for unused portions of your subscription, you may lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC), the statutory body responsible for enforcing consumer law across Australia.
Your legal position
You have a statutory right under Australian Consumer Law to cancel a subscription service and claim a refund for services you have not yet received. If Kami charges you after you submit a written cancellation request, you can dispute those charges through your bank or payment provider (a process called a chargeback) and simultaneously lodge a complaint with the ACCC. Kami cannot legally enforce ongoing charges if you have clearly communicated your intent to cancel. Keep all written evidence of your cancellation request, including email confirmations, screenshots, and copies of your letter, as these form your proof if you later need to escalate the dispute.
How to cancel Kami: step-by-step for each platform
Your cancellation method depends entirely on whether you subscribed directly through Kami or through a third-party app store. Each pathway involves different steps and timelines. Yafee has structured the following guide to help you navigate whichever platform you used.
Cancelling a direct Kami subscription via postal request
If you subscribed directly through the Kami website or account portal, you must submit a formal written cancellation request by post to the Australian address. Kami does not currently offer online account cancellation for direct subscriptions, so postal communication is your primary method.
- Gather your account information
- Locate your Kami account email address or the email linked to your subscription
- Note your account creation date and most recent invoice or order number
- Identify your current billing plan (Pro, Teacher, or Work)
- Compose your cancellation letter
- Write or print a letter on plain paper stating your full name and the name of the account holder if different
- Include the subject line "Cancellation of Kami subscription"
- State clearly: "I request immediate cancellation of my Kami subscription effective today" and include today's date
- Provide your registered email address and account number or order reference
- Request written confirmation of cancellation and any pro-rata refund calculation
- Sign and date the letter
- Send your cancellation letter by post
- Address your envelope to: Kami Paper, 217 Brunswick Street, Fitzroy VIC 3065, Australia
- Use a postal service that provides tracking (Australia Post Registered Mail or similar) so you have proof of delivery
- Retain your receipt and tracking number for your records
- Allow processing time
- Kami typically acknowledges cancellation requests within 5 to 10 business days of receipt
- Your subscription termination date is usually the date Kami receives your letter, not the date you sent it
- Confirm the cancellation date in writing when Kami responds
- Verify that billing has ceased
- Monitor your bank or credit card statement for the next two billing cycles
- If a charge appears after your cancellation date, contact your bank immediately to report unauthorised charges
Cancelling a Kami subscription purchased through apple app store
If you subscribed to Kami through Apple's App Store on an iPhone, iPad, or Mac, you must cancel through your Apple ID account settings rather than contacting Kami directly. Apple processes all billing for app subscriptions.
- Open the App Store and access your account
- On your iPhone or iPad, tap the profile icon in the top right corner of the App Store
- On a Mac, open the App Store and click your account name in the bottom left sidebar
- Select "Subscriptions" from the menu
- Find and select the Kami subscription
- Locate "Kami" in your active subscriptions list
- Tap or click on it to open the subscription details
- Cancel the subscription
- Tap or click "Cancel Subscription"
- Apple will ask you to confirm; select "Confirm" to proceed
- You will see a message confirming your subscription ends on a specific date
- Confirm cancellation via email
- Apple sends a cancellation confirmation email to your registered Apple ID email address
- Save this email as proof of your cancellation
- Check your access
- You retain access to Kami until the end of your current billing period
- After that date, the app will no longer function unless you resubscribe
Cancelling a Kami subscription purchased through google play
If you subscribed on an Android device via Google Play, your cancellation is handled through Google's subscription management system, not directly with Kami.
- Access your Google Play account
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner and select "Payments and subscriptions"
- Tap "Subscriptions"
- Locate and open Kami
- Find "Kami" in your active subscriptions list
- Tap on the subscription to open the details page
- Cancel the subscription
- Tap "Cancel subscription"
- Google will ask you to confirm your decision and may offer alternative options (such as downgrading to a free tier); skip these prompts
- Tap "Yes, cancel" to finalise cancellation
- Confirm the cancellation date
- Google displays the date your subscription will end
- You retain full access to Kami until that date
- Afterwards, the service becomes unavailable
- Retain your confirmation
- Take a screenshot of the cancellation confirmation for your records
- Google sends confirmation to your registered email; keep this message
Refunds and pro-rata adjustments after cancellation
Your entitlement to a refund depends on when you cancel within your billing cycle and the terms stated in Kami's subscription agreement. Yafee advises you to understand this policy before you submit your cancellation request.
When you are entitled to a refund
If you cancel before the end of your billing period, Australian Consumer Law permits you to claim a pro-rata refund for the unused portion of your subscription, unless Kami's terms explicitly state a non-refundable policy and you agreed to those terms at the time of purchase. Refunds are most straightforward when you cancel within 14 days of your initial purchase (the statutory cooling-off period in Australian consumer law) or within 14 days of a renewal charge. Outside this window, your right to a refund depends on whether you can demonstrate that Kami breached its obligations to you.
If you cancel a monthly subscription on the 15th of the month and your next charge is due on the 20th, you are entitled to request a refund for the five unused days. Kami may resist this calculation, but the ACCC upholds pro-rata refund claims when services are cancelled mid-cycle.
How to request your refund
Include a refund request in your cancellation letter or email. State the amount charged, the date of the last charge, your cancellation date, and the number of unused days or weeks remaining in your billing cycle. Request that Kami calculate the pro-rata refund and process it to your original payment method within 14 days. If Kami refuses or ignores your request, you can escalate through your bank's dispute resolution process or lodge a complaint with the ACCC.
Timeline: what happens after you cancel
Cancellation does not occur instantly. Understanding the timeline helps you track whether Kami honours your request or continues to charge you unlawfully.
Immediately after cancellation (day 1)
You receive confirmation that your cancellation request has been received and submitted. This confirmation is not the same as cancellation approval. Keep any email, SMS, or postal receipt that shows the date and time your cancellation was processed.
Processing period (days 2 to 10)
Kami has up to 10 business days to acknowledge and confirm your cancellation in writing. During this period, your subscription remains active and you may still be charged if a billing date falls within this window. Charges made after your cancellation request date may be recoverable, but you must act quickly to dispute them with your bank if they occur.
Cancellation effective date (as confirmed by Kami)
Once Kami confirms your cancellation, the company specifies an effective termination date. This date is typically the date Kami received your cancellation letter or request, not the date you submitted it. Your subscription ceases on this date, and you lose access to paid features. If you subscribed through Apple or Google, your access ends on the last day of your current billing period.
Refund processing (if applicable)
If you are entitled to a refund, Kami processes it to your original payment method within 14 days of your cancellation date. Refunds can take a further 3 to 5 business days to appear in your bank account, depending on your bank's processing speed. Monitor your statement closely and contact your bank if a refund does not arrive within 21 days of your cancellation date.
Common mistakes and how to avoid them
Cancelling a subscription seems straightforward, but missteps can delay your exit or result in unexpected charges. We've compiled the most frequent errors Yafee customers encounter and how to protect yourself.
Assuming app deletion cancels your subscription
Deleting the Kami app from your device does not cancel your subscription or stop charges. Your subscription remains active in your app store account until you formally cancel through your app store's subscription management system or through Kami directly. Thousands of users continue to be charged months after they stopped using the app, simply because they never completed the cancellation step. Before you delete the app, log in to your app store account and verify that your Kami subscription no longer appears in your active subscriptions list.
Failing to retain proof of cancellation
If you cancel by post and Kami later claims it never received your letter, you need documented proof. Always use a tracked postal service and retain your receipt and tracking number. For app store cancellations, screenshot the cancellation confirmation page and save the confirmation email. Without evidence, you cannot dispute a charge or file a complaint with the ACCC.
Not monitoring your statement after cancellation
Kami may fail to process your cancellation or may have a system error that results in a charge after your cancellation date. You must review your bank or credit card statement for at least two billing cycles after your cancellation. If you discover an unauthorised charge, report it to your bank immediately and reference your cancellation confirmation letter.
Accepting a refusal to refund without escalation
If Kami refuses your refund request, do not accept that decision as final. You have the right to dispute the charge through your bank or payment provider and to lodge a formal complaint with the ACCC. Yafee recommends documenting all communication with Kami and providing copies to the ACCC when you escalate.
What to do if Kami refuses to cancel or continues to charge you
Despite submitting a clear cancellation request, some subscribers find that Kami continues to bill them or denies receiving the cancellation letter. If this happens, you have several remedies available under Australian law.
Step 1: contact Kami in writing again
Send a second cancellation letter by registered post to the same address, explicitly referencing your first cancellation request and the date you sent it. State that you have not received confirmation of cancellation and that you are pursuing this matter as a formal dispute. Request a response within 5 business days.
Step 2: dispute the charge with your bank
If Kami charges you after your cancellation date, contact your bank or payment provider immediately. Request a chargeback (also called a dispute) for the unauthorised charge. Provide your bank with copies of your cancellation letter, the tracking proof from Australia Post, and any communication from Kami. Your bank has up to 45 calendar days to investigate and make a decision in your favour.
Step 3: lodge a complaint with the ACCC
If your bank denies your chargeback or if Kami refuses to acknowledge your cancellation, lodge a formal complaint with the Australian Competition and Consumer Commission. You can file online at the ACCC website (accc.gov.au) or call 1300 302 502. Provide all documentation, including your cancellation letter, postal receipt, bank statements showing the charges, and Kami's response (or lack thereof). The ACCC investigates breaches of consumer law and can compel Kami to refund you and pay penalties.
Pricing comparison: is Kami worth the cost?
Before you cancel, consider whether the cost truly exceeds your benefit from the service. The table below compares Kami's annual cost to comparable annotation tools available in Australia:
| Tool | Annual cost (AUD) | Key features |
|---|---|---|
| Kami Pro | A$127.42 | PDF annotation, real-time collaboration, LMS integration |
| Adobe Acrobat Standard | A$168.00 | PDF editing, advanced security, team collaboration |
| Notability | A$120.00 | Digital note-taking, handwriting recognition, iPad-optimised |
| GoodNotes 5 | A$90.00 | Handwriting, PDF annotation, audio recording (iPad only) |
| Microsoft OneNote | Free (or A$12/month with Office 365) | Note-taking, collaboration, Office integration |
If cost is your primary concern and you use Kami only occasionally, switching to a free alternative such as Microsoft OneNote or Google Keep may be more economical. However, if you rely on Kami's classroom collaboration features or LMS integrations, the annual cost may represent fair value. Yafee recommends evaluating your actual usage frequency and comparing it against the renewal cost before you cancel.
Checklist: ensuring a smooth cancellation
Use this checklist to confirm you have completed every required step and reduced the risk of unexpected charges:
- Identify your subscription type (direct Kami, Apple App Store, or Google Play)
- Note your current plan name and your next billing date
- Gather your account email, order number, and account creation date
- Write your cancellation letter clearly stating your intention to cancel and your preferred effective date
- Send your letter by registered post to the Kami address in Fitzroy, Victoria
- Retain your postal receipt and tracking number
- Receive and save Kami's written cancellation confirmation
- Confirm the effective cancellation date in Kami's response
- Monitor your bank or credit card statement for two billing cycles after cancellation
- If a post-cancellation charge appears, dispute it with your bank within 30 days
- Escalate to the ACCC if Kami refuses to acknowledge your cancellation or refund
Next steps: cancelling Kami with confidence
Cancelling your Kami subscription is a straightforward process when you follow the correct procedure for your subscription platform. Whether you subscribed directly through Kami's website or via Apple App Store or Google Play, you have clear legal rights under Australian Consumer Law to cancel without penalty and to claim a pro-rata refund for unused time. Yafee has provided you with the specific postal address, the step-by-step cancellation method for each platform, and the escalation pathways if Kami resists your request. Yafee has helped thousands of Australian consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds owed to them. Document every step of your cancellation, retain proof of your request, and monitor your statement closely. If Kami fails to honour your cancellation or continues to bill you, you have the full backing of the ACCC and your bank's dispute resolution team to ensure you reclaim your money.