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Frequently asked questions
Cancel Kami: The Right Way to Protect Your Subscription
How to cancel Kami subscription and protect your money in the philippines
What Kami is and why cancellation matters
Kami is a cloud-based annotation and collaboration platform built for teachers, students, and educational teams across the Philippines. The service enables you to annotate PDFs, worksheets, and images with unlimited collaborators, integrate seamlessly with Google Drive and OneDrive, and share work across your classroom or organization without friction.
The platform operates under a freemium model. You access a free Basic plan with core annotation tools, or upgrade to Pro, Teacher, or Work plans for advanced features, priority support, and expanded team capabilities. If your subscription renewed without clear notice, or the tool no longer fits your workflow, you have the right to cancel. Yafee understands that subscription management can be frustrating, especially when charges accumulate unexpectedly. This guide walks you through your legal position, cancellation methods, and how to protect yourself from future unwanted debits.
When cancelling Kami makes financial sense
You might cancel Kami if the platform no longer delivers value for your teaching method, your institution switched to a competing tool, or you're reducing discretionary spending. The subscription costs accumulate quickly: Pro runs ₱678 monthly or ₱4,802 yearly, while Teacher plans cost ₱8,418 annually. If you're paying for features you don't use, cancellation immediately frees that budget.
Another driver for cancellation is billing transparency. Many users report unclear renewal notifications or auto-renewal charges that surprise them at invoice time. You deserve to know exactly when your subscription renews, what you're charged, and how to stop charges before they hit your account. Yafee advocates for clear cancellation pathways, and this guide ensures you understand your options.
Your legal position under philippine consumer law
As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law mandates that service providers disclose cancellation procedures in plain language, inform you of renewal dates clearly, and honour cancellation requests without delay. If Kami's cancellation process is deliberately obscured or the company refuses to stop charges after you request cancellation, that constitutes a violation of your consumer rights.
The Consumer Act gives you the explicit right to cancel subscriptions with reasonable notice. If Kami continues billing you after you have submitted a valid cancellation request, or if the company claims cancellation is impossible, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group or file a report with the National Bureau of Investigation (NBI) Consumer Protection Unit. Yafee recommends documenting all cancellation requests in writing (email or screenshot) so you have evidence of your compliance.
Kami pricing breakdown and plan comparison
Understanding your current plan and what you pay helps you decide whether to cancel or downgrade to a lower tier.
| Plan name | Monthly cost (PHP) | Annual cost (PHP) | Billing cycle | Best for |
|---|---|---|---|---|
| Basic | Free | Free | Ongoing | Individual learners |
| Pro | ₱678 | ₱4,802 | Monthly or yearly | Educators and small teams |
| Teacher | N/A | ₱8,418 | Annual only | School-wide deployment |
| Work | ₱1,412 | N/A | Monthly | Enterprise teams |
If you cancel a monthly subscription, you stop being charged after your current billing period ends. If you cancel an annual plan, you retain access through the end of your paid year; Kami does not issue refunds for unused portions of annual subscriptions unless you cancel within a specific grace period. Verify Kami's refund eligibility before you cancel.
How to cancel Kami without disrupting your workflow
Your cancellation method depends on whether you created your Kami account via email, Google Workspace, or Microsoft account integration.
Cancel through Kami account settings (email signup)
If you registered directly with Kami using an email address and password, follow these steps to cancel your subscription.
- Log in to your Kami account at app.kami.com using your email and password.
- Click your profile avatar or menu icon in the top-right corner of the dashboard.
- Select "Account settings" or "Subscription" from the dropdown menu.
- Look for a section labelled "Billing", "Plans", or "Subscription status".
- Locate the button or link for "Cancel subscription" or "Downgrade plan".
- If you see "Manage subscription", click that first to view your current plan details.
- Read any cancellation confirmation message and confirm the cancellation by clicking "Yes, cancel my subscription" or similar wording.
- You will receive a confirmation email. Save this email as proof of cancellation.
Your subscription ends at the close of your current billing period. You retain access to Kami's features until that date; you will not lose your annotations or data immediately upon cancellation.
Cancel if you signed up via google workspace
If you created your Kami account by signing in with Google Workspace credentials, you must manage your subscription through Google Admin Console, not through Kami directly.
- Visit the Google Admin Console at admin.google.com and sign in with your administrator account.
- Navigate to "Apps" or "Marketplace apps" from the left menu.
- Search for "Kami" in your installed apps list.
- Click on Kami to open its management panel.
- Select "Manage plans and subscriptions" or a similar option.
- Locate your active subscription and click "Cancel" or "Stop billing".
- Google will prompt you to confirm the cancellation and may ask your reason.
- Confirm the cancellation. Google will send you a confirmation email within minutes.
Once cancelled through Google Admin Console, Kami will no longer charge your linked payment method after your current billing cycle closes.
Cancel if you signed up via microsoft account
If you registered with Kami using a Microsoft account or Microsoft 365 credentials, manage your subscription through the Microsoft Account portal.
- Visit account.microsoft.com and sign in with your Microsoft account credentials.
- Navigate to the "Subscriptions" section (usually located in the left sidebar under "Account" or "Services & subscriptions").
- Find Kami in your list of active subscriptions.
- Click on the Kami subscription tile to view its details.
- Select "Cancel subscription" or "Manage subscription", then choose "Cancel".
- Microsoft may offer you a discount or pause option; read these carefully before proceeding.
- Confirm your cancellation decision. Microsoft will email you a cancellation confirmation immediately.
After cancellation through Microsoft, you will not be billed when your next billing cycle begins. Your Kami access continues until the end of your paid period.
Contact Kami support if you cannot cancel online
If you cannot locate cancellation options in your account settings or your subscription is linked to a third-party reseller, contact Kami's support team directly.
- Visit Kami's support website or help centre (usually help.kami.com or support.kami.com).
- Use the search function to find "cancel subscription" or "billing help".
- If you find no self-service option, click "Contact support" or "Start a chat".
- Provide your full name, email address associated with your account, and the date you want to cancel.
- Clearly state: "I request immediate cancellation of my Kami subscription effective [date]."
- Include your subscription plan name (Pro, Teacher, Work) and your current billing cycle end date if you know it.
- Request written confirmation of your cancellation request.
- Save all correspondence with Kami support for your records.
Kami typically responds to cancellation requests within 24 to 48 business hours. If they do not respond within 3 business days, escalate to Yafee or your local DTI office.
Understanding kami's refund policy
Kami's refund eligibility depends on your plan type, billing cycle, and cancellation timing.
Refunds for monthly subscriptions
If you cancel a monthly Pro or Work subscription within 14 days of your initial purchase, Kami typically issues a full refund to your original payment method. After 14 days, cancellation stops future charges but does not refund the current month's fee. You retain access until your monthly billing date arrives.
Refunds for annual subscriptions
Annual Teacher plans (₱8,418 yearly) are non-refundable under standard Kami terms, even if you cancel before the year ends. However, if you cancel within 14 days of purchase, Kami may honour a full refund. If you cancel after 14 days, Kami will not issue a refund; you keep access until your annual renewal date. Verify your purchase date and Kami's current refund window before you assume a refund is unavailable.
How to request a refund
- If you believe you qualify for a refund under Kami's 14-day grace period, contact Kami support immediately.
- Provide your invoice number, original purchase date, and a clear statement that you are requesting a refund.
- Explain your reason briefly (for example: "I cancelled within 14 days of purchase and want a full refund").
- Ask Kami to confirm the refund amount and expected payment timeline.
- Refunds typically process within 5 to 10 business days back to your original payment method.
If Kami refuses your refund request or delays processing beyond 10 business days, document this refusal and file a complaint with your payment provider (your bank or credit card company) or escalate to the DTI. Yafee has guided thousands of Filipinos through refund disputes; your payment provider often resolves these more quickly than direct negotiation.
What happens after you cancel Kami
Cancellation does not delete your account or annotations; it only stops Kami from charging you going forward.
Your data and access timeline
After you cancel, you retain full access to your Kami account and all saved annotations until the end of your current billing cycle. You can download or export your work before that date if you plan to switch to another tool. On the day your paid period expires, Kami will downgrade your account to Basic tier automatically. You will lose access to paid features (unlimited pages, priority support, advanced collaboration tools) but retain access to the free Basic plan indefinitely.
Confirm your cancellation
Within 24 to 48 hours of cancelling, check your email for a confirmation message from Kami. This email serves as your official proof of cancellation. Save it in a secure folder. If you do not receive confirmation within 48 hours, contact Kami support and request a cancellation confirmation email.
Monitor your next billing statement
Review your bank statement or credit card bill 3 to 5 days after your billing cycle end date. Confirm that Kami did not charge you. If an unexpected charge appears after your cancellation, contact your bank or payment provider immediately and file a dispute. Provide them with your cancellation confirmation email as evidence.
Common cancellation mistakes to avoid
Cancelling a subscription is straightforward, but small oversights can leave you paying longer than necessary. Here are the traps to sidestep.
Mistake 1: confusing "cancel" with "pause"
Some platforms offer a "pause subscription" option that temporarily stops charging but keeps your plan active. Pausing is not the same as cancelling. If you want to stop paying entirely, select "Cancel subscription", not "Pause". Paused subscriptions often resume automatically after 30 or 90 days and charge you again without warning.
Mistake 2: cancelling at the wrong time in your billing cycle
If you cancel mid-month (for example, on the 15th of a 30-day cycle), you still pay the full month's fee. Cancellation takes effect at the end of your billing period, not immediately. To minimize costs, cancel a day or two before your next billing date so your paid access extends as close to cancellation as possible.
Mistake 3: not requesting written confirmation
If you cancel through a chat or phone call without saving written proof, Kami support might dispute your cancellation request later and claim you never asked to cancel. Always request a confirmation email and save it. If Kami does not offer one automatically, ask support directly: "Please send me a confirmation email stating that my subscription is cancelled effective [date]."
Mistake 4: forgetting to update your payment method elsewhere
If you cancel through Google Admin Console or Microsoft Account but your backup payment method is still linked to Kami's website, Kami might attempt to charge you through that method. After cancelling through a third-party platform, log into Kami directly and remove any linked payment methods to prevent this.
Mistake 5: ignoring a failed charge notification
If you receive an email saying "Your Kami subscription payment failed", do not ignore it. Contact Kami immediately to confirm whether your cancellation was processed. A failed payment does not guarantee cancellation; Kami may retry the charge. Proactively reach out and verify your cancellation status.
Comparing Kami to similar annotation tools
If you are cancelling Kami because it no longer suits your needs, consider these alternatives before making a final decision.
| Tool | Free tier available | Starting paid cost | Best for | Cancellation ease |
|---|---|---|---|---|
| Kami | Yes (Basic) | ₱678/month | Teachers and classrooms | Self-service online |
| Notability | No | ₱300 one-time | iPad annotation | App store refund |
| PDF-XChange Editor | Yes (free) | ₱1,200 one-time | Desktop PDF markup | N/A (no subscription) |
| Google Drive + Google Docs | Yes (free) | ₱179/month (storage) | Lightweight collaboration | Self-service |
| Microsoft OneNote | Yes (free) | ₱299/month (365) | Digital note-taking | Self-service |
Before cancelling permanently, test whether downgrading to Kami's free Basic plan meets your minimum needs. If it does, you avoid paying while retaining access to your existing annotations and data.
If Kami refuses to cancel or continues charging
Your rights under the Consumer Act of the Philippines are absolute. If Kami does not honour your cancellation request or continues billing you after you cancel, escalate formally.
Step 1: send a formal cancellation letter
Email Kami's support team with a subject line "FORMAL CANCELLATION REQUEST - [Your Email Address]". Include:
- Your full name and the email address linked to your Kami account.
- Your subscription plan name and current billing cycle end date.
- A clear statement: "I hereby request immediate cancellation of my Kami subscription effective [today's date]."
- A request for written confirmation within 24 hours.
- Your phone number and an alternative email address.
Send this email from the address linked to your Kami account and request a read receipt. Save a copy for your records. Kami must respond to formal cancellation requests within 3 business days.
Step 2: file a complaint with the department of trade and industry
If Kami does not respond within 3 business days or refuses to cancel, file a consumer complaint with the DTI Consumer Protection Group. The DTI has legal authority to investigate subscription disputes and compel service providers to honour cancellation requests. You can file a complaint online at dti.gov.ph or in person at your nearest DTI regional office.
Step 3: report unauthorized charges to your bank or payment provider
If Kami continues charging you after your cancellation request, contact your bank or credit card company and file a dispute for "unauthorized billing" or "subscription not cancelled". Provide your cancellation confirmation email and formal cancellation letter as evidence. Your bank can reverse unauthorised charges within 60 days of the transaction and may refund you immediately while they investigate.
Your cancellation checklist
Use this list to ensure you cancel Kami completely and protect yourself from future surprise charges.
| Action | Status | Completed date |
|---|---|---|
| Identify how I signed up (email, Google, Microsoft) | Yes / No | ___________ |
| Log in and locate my current plan and renewal date | Yes / No | ___________ |
| Export or download my Kami files and annotations | Yes / No | ___________ |
| Submit cancellation request through the correct platform (Kami account, Google Admin, or Microsoft Account) | Yes / No | ___________ |
| Receive and save cancellation confirmation email | Yes / No | ___________ |
| Verify no charge appears on next billing statement | Yes / No | ___________ |
Final steps and getting help
Cancelling Kami is your right, and the process should take no more than 5 minutes. If Kami makes cancellation deliberately difficult, that violates your rights under the Consumer Act of the Philippines (Republic Act No. 7394).
Yafee has helped thousands of Filipinos cancel unwanted subscriptions, recover unauthorized charges, and navigate disputes with service providers. If you encounter resistance from Kami, cannot locate cancellation options, or believe you've been unfairly charged, Yafee provides free guidance on escalating your complaint to the DTI or your payment provider. You do not need a lawyer to assert your consumer rights; Yafee empowers you to do it yourself with confidence and documentation.
Visit yafee.com today to explore more guides on subscription cancellation, billing disputes, and consumer protection across platforms used throughout the Philippines. Yafee's mission is to return control of your subscriptions to you, one cancellation at a time. Your money is yours; Yafee ensures you keep it.
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