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Frequently asked questions
Cancel Felt: The Right Way
How to cancel Felt in malaysia: your complete guide to stopping recurring charges
What Felt is and why malaysians are cancelling
Felt is a subscription-based software service (SaaS) that lets you build custom maps for planning, storytelling, research, and team projects. The service operates on a recurring billing model, meaning your subscription renews automatically at the end of your chosen term-weekly, monthly, semi-annual, or annual-unless you cancel before the renewal date.
If you subscribed to Felt Pro or Felt PLUS and now want to stop recurring charges, you have landed on the right guide. Many Malaysian users discover only after their first charge that Felt's cancellation process is not immediately obvious within the app. At Yafee, we specialise in helping consumers navigate subscription cancellations and protect their rights under Malaysian consumer law.
The subscription plans available to malaysian users
Felt offers two paid subscription tiers, both billed in Malaysian Ringgit (RM) when purchased through Malaysian app stores. The pricing structure reflects converted USD rates, as shown in the table below.
| Plan name | Monthly cost (RM) | Key features | Best for |
|---|---|---|---|
| Felt PLUS | RM24 | 3 free cards per month, all card sizes | Casual mapmakers |
| Felt PRO | RM71 | 3 free cards per month, 40% off credits, extra branding options | Professional teams |
| Felt Free | RM0 | Basic map creation, limited exports | Trialists and hobbyists |
Each billing cycle renews automatically unless you cancel before the renewal date. Your next renewal date appears in your subscription settings within the Felt app or in your store subscription screen (Apple ID or Google Play).
How billing works for malaysian subscribers
Your subscription may be billed through one of two channels: Apple App Store (if you subscribed on iPhone or iPad) or Google Play (if you subscribed on Android). Felt's own billing terms are published at playfelt.com/terms, and these combine with Apple's or Google's standard subscription terms depending on your billing source.
This distinction matters legally and practically. If Apple or Google handles your billing, then Apple or Google also handles your cancellation and any refund eligibility. Felt itself does not process refunds for these subscriptions; the platform merely provides the service. Consequently, identifying your billing channel before you cancel is your first critical step.
Your consumer rights and what malaysian law protects
As a consumer in Malaysia, you are protected under the Consumer Protection Act 1999 (Act 599), which governs unfair contract terms, misleading representations, and your right to cancel certain distance contracts (including digital services purchased online).
Your legal position under the consumer protection act 1999
Under the Consumer Protection Act 1999, you have the right to fair contract terms and transparency. If Felt's terms do not make the auto-renewal mechanism clear at the point of purchase, or if the cancellation method is deliberately obscured, this may breach Section 34 (unfair contract terms) or Section 10 (misleading representations).
Furthermore, if you purchased your subscription through Apple or Google, then Apple's or Google's terms also apply. Both platforms allow you to cancel subscriptions at any time; however, refunds are typically granted only if you cancel within 14 days of the first charge (for most subscriptions) or within 48 hours of a renewal charge, depending on the exact terms shown at purchase.
The Ministry of Domestic Trade and Consumer Affairs (KPDNKK) is Malaysia's enforcement body for consumer protection law. If Felt or your billing platform refuses to refund a charge you believe is wrongful, you can lodge a complaint with KPDNKK or pursue a claim through the Consumer Tribunal (for claims up to RM100,000).
Your right to cancel before auto-renewal
Malaysian consumer law does not mandate a specific cooling-off period for digital services, but the Consumer Protection Act 1999 does require that auto-renewal terms be transparent and that you have a simple, accessible cancellation method. Felt provides cancellation through your app subscription settings and through email support ([email protected]), both of which satisfy this requirement.
Yafee recommends that you cancel at least 24 hours before your renewal date to ensure the cancellation takes effect in time. Do not wait until the day of renewal, as processing delays may result in an unwanted charge.
How to cancel Felt on iOS (iPhone or iPad)
If you subscribed to Felt on an Apple device, your subscription is billed through Apple's App Store, and you must cancel through Apple's Settings app-not through Felt itself.
Step-by-step cancellation via apple app store
- Open the Settings app on your iPhone or iPad.
- Ensure you are using the Apple ID under which you subscribed to Felt.
- If you use multiple Apple IDs, sign out and sign in with the correct ID.
- Tap your name at the top of the Settings screen.
- This opens your Apple ID account menu.
- Tap Subscriptions.
- A list of all your active and expired subscriptions appears.
- Find and tap Felt Pro (or Felt PLUS, depending on your plan).
- Your current plan, next renewal date, and billing amount are displayed here.
- Tap Cancel Subscription.
- Apple may prompt you to confirm or offer a discount to retain you.
- Select the option to confirm the cancellation.
- Take a screenshot of the confirmation message showing the cancellation date.
- This screenshot is your proof of cancellation and protects you if a dispute arises later.
After you tap Cancel Subscription, your account reverts to Felt Free at the end of your current billing cycle. You retain access to all your maps until the cycle ends; cancellation does not delete your account or maps immediately.
Troubleshooting if the cancel button does not appear
If the Cancel Subscription button is missing, one of the following is likely true: your subscription has already been cancelled, your subscription has expired, or you are signed into the wrong Apple ID. Verify the email address tied to your Apple ID in Settings, and check that it matches the email you use for Felt. If the subscription genuinely appears to be active but you cannot cancel, contact Apple Support directly at support.apple.com or call 1-800-MY-APPLE (1800-692-7753).
How to cancel Felt on android (Google play)
If you subscribed via Google Play, your subscription is managed through your Google account, and you cancel through the Google Play Store app or website.
Step-by-step cancellation via google play store
- Open the Google Play Store app on your Android device.
- Ensure you are signed into the Google account under which you subscribed to Felt.
- Tap the profile icon in the top right corner.
- A dropdown menu appears.
- Select Manage subscriptions.
- A list of all your active subscriptions is displayed.
- Tap Felt Pro (or Felt PLUS).
- Your plan details, renewal date, and billing amount are shown.
- Tap Cancel subscription.
- Google Play may offer retention offers or ask you to confirm the cancellation reason.
- Confirm the cancellation and screenshot the final confirmation screen.
- Keep this screenshot as proof of cancellation.
Alternatively, you can cancel through the Google Play website at play.google.com. Log into your Google account, navigate to your account menu, select Manage subscriptions, find Felt, and click Cancel subscription. The process is identical.
What happens after you cancel on android
Your Felt subscription ends at the conclusion of your current billing cycle. You receive access to Felt Free immediately, but no refund is issued unless you cancel within the refund window (typically 48 hours of a renewal charge in Malaysia). Check your Google Play order history for the exact terms shown at your purchase date.
Cancellation through Felt support email
If you prefer to cancel directly with Felt or encounter technical issues cancelling through your store, you can contact Felt's support team at [email protected].
How to email Felt support for cancellation
- Compose a new email to [email protected].
- Use the email address linked to your Felt account.
- Include the following information in your subject line and message body:
- Subject: "Subscription cancellation request"
- Your full name
- The email address associated with your Felt account
- Your current subscription plan (Felt Pro or Felt PLUS)
- The billing channel (Apple App Store or Google Play)
- Your next renewal date (copy from your subscription settings)
- State clearly that you wish to cancel your subscription effective immediately or by a specific date.
- For example: "I request immediate cancellation of my Felt Pro subscription."
- Ask for a confirmation email once the cancellation is processed.
- This confirmation becomes your proof of cancellation.
- Send the email and retain a copy for your records.
- Note the date and time you sent it.
Felt typically responds within 2 business days. Nevertheless, remember that if your billing is through Apple or Google, Felt cannot process a refund; only Apple or Google can issue one. Felt can only stop the recurring charges on their end and assist you in initiating a refund request through your store if you are within the refund window.
Yafee recommends using email cancellation as a secondary method only-always attempt cancellation through your app store first, as this guarantees immediate effect.
Refund eligibility and how to claim
Whether you receive a refund for Felt depends on when you cancel relative to your renewal date and the terms shown at your original purchase.
Refund window and eligibility
| Scenario | Refund eligible? | Action required |
|---|---|---|
| Cancel within 14 days of first charge | Yes, usually | Contact your store (Apple or Google) immediately |
| Cancel within 48 hours of a renewal charge | Yes, usually | Contact your store within 48 hours of the charge date |
| Cancel more than 48 hours after a renewal charge | No | Cancellation takes effect at end of current cycle |
| Cancel during a free trial | Yes (no charge yet) | Cancel immediately; no refund needed |
| Cancel for technical fault or billing error | Yes, likely | Contact support; escalate to KPDNKK if refused |
How to request a refund from apple or google
To request a refund, open your app store and navigate to your purchase history or order history. For Apple, go to Settings > [Your Name] > Media and Purchases > Purchase History > find the Felt charge > Report a Problem. For Google Play, open the app, go to Account menu > Order history > find the charge > Request refund.
You must state a valid reason: for example, "I did not authorise this renewal" or "The service did not match the description." Your store processes the request within 5-10 business days. If refused, you can escalate the refusal to KPDNKK or the Consumer Tribunal if you believe the charge was wrongful under consumer protection law.
Yafee advises that you keep all screenshots, emails, and order confirmations during this process. These documents are essential if your refund claim is disputed.
Common cancellation mistakes and how to avoid them
Many Malaysian users experience unnecessary charges or disputes because they cancel incorrectly or too late. The good news is that these mistakes are entirely preventable if you follow a simple checklist.
Mistake 1: cancelling in the wrong location
The most common error is attempting to cancel Felt Pro within the Felt app itself. Felt provides no in-app cancellation button; you must cancel through your billing platform (Apple or Google) or via email support. If you search for a cancel option in the Felt app and cannot find it, this is by design-you are meant to use your store's subscription management interface.
Mistake 2: forgetting to screenshot the confirmation
After you cancel, take a screenshot immediately showing the cancellation date and your plan status. If a dispute arises later-for example, if you are charged again after cancelling-this screenshot is your proof that you acted in time. Without it, you may struggle to convince Apple, Google, or Felt that the charge should be reversed.
Mistake 3: cancelling too close to the renewal date
If your renewal date is tomorrow and you cancel today, processing delays at Apple or Google might mean your cancellation does not register in time. Cancel at least 2-3 days before your renewal date to ensure the system processes your request before the automated charge goes through.
Mistake 4: cancelling from the wrong apple ID or google account
If you use multiple Apple IDs or Google accounts, you might cancel from the wrong account and leave your original subscription active. Before cancelling, verify in your Felt app which email address is tied to your account. Then ensure you are signed into the same email in your app store subscription settings.
Mistake 5: not checking refund eligibility before accepting the cancellation
Some users cancel and then later wish they had requested a refund while within the refund window. If you are cancelling within 14 days of your first charge or within 48 hours of a renewal charge, explicitly request a refund at the moment of cancellation rather than waiting to see if you are automatically refunded.
What happens after you cancel Felt
Once your cancellation takes effect, your account transitions smoothly to Felt Free, and you retain full access to your existing maps and account data throughout the remainder of your current billing cycle.
Immediate effects of cancellation
After cancellation, you lose access to premium features (such as the 3 free monthly cards, credits discount, and branding options) at the end of your current billing cycle. However, all your maps, data, and account history remain intact. You can log in to your Felt account indefinitely using Felt Free, so you do not lose your work.
Re-subscribing to Felt pro later
If you cancel and later wish to resubscribe, you can do so at any time through your app store. Your maps and data remain accessible under your free account in the interim, and resubscribing does not disrupt your existing account history. Simply open the Felt app, navigate to your subscription or billing settings, and select Felt Pro or Felt PLUS to restart payments.
Exporting your maps before or after cancellation
Felt Free allows you to view, edit, and share maps. If you want to export your maps to an external file format (such as GeoJSON or PDF) before cancelling, do so from within the app under Export options. Felt does not delete your maps when you cancel; however, exporting provides a backup in case you ever need to migrate your data to another mapping tool.
Cancellation checklist for malaysian users
Before you cancel, use this checklist to ensure you complete the process correctly and protect yourself from disputes.
- Confirm your billing platform. Open the Felt app and check whether you subscribed via Apple App Store or Google Play. Cross-reference with your app store account to verify.
- Note your renewal date. Open your subscription settings in your app store and write down the exact date of your next charge.
- Check refund eligibility. If you are within 14 days of your first charge or 48 hours of a recent renewal, note that you are eligible for a refund and plan to request one.
- Export important maps. If you have maps you wish to keep as files, export them to GeoJSON or PDF format before cancelling.
- Verify your app store email. Ensure your Apple ID or Google account email matches the email you use for Felt to avoid cancelling the wrong subscription.
- Cancel through your app store. Use Settings (iOS) or the Google Play app (Android) to cancel, not the Felt app itself.
- Screenshot the confirmation. Immediately take a screenshot showing that your cancellation was successful and noting the date.
- Wait for the billing cycle to end. Confirm that you are not charged again on your renewal date by checking your app store order history 1-2 days after renewal.
- Keep all documentation. Retain screenshots, emails, and order confirmations for at least 90 days in case a dispute arises.
How yafee helps you navigate subscription cancellations
Cancelling Felt or any other subscription requires careful timing, documentation, and knowledge of your consumer rights. At Yafee, we specialise in helping Malaysian consumers cancel unwanted subscriptions, recover wrongful charges, and understand their rights under the Consumer Protection Act 1999.
Our team at Yafee has guided thousands of users through cancellations similar to yours. We provide step-by-step instructions tailored to your billing platform, clarify your refund eligibility, and escalate disputes to the appropriate authority (KPDNKK or Apple/Google) if a company refuses to honour your cancellation or refund request.
Whether you are cancelling Felt immediately or planning to cancel at the end of your current cycle, Yafee ensures you understand your rights, avoid common mistakes, and document the process correctly.
Escalation and dispute resolution
If you cancel Felt correctly and are still charged, or if your refund request is refused, you have legal remedies under Malaysian law.
Steps to escalate a billing dispute
- Contact the billing platform first (Apple or Google).
- Provide your screenshot of cancellation, order history, and a clear explanation of why the charge is wrong.
- Request that they reverse the charge within 7-10 days.
- If the platform refuses or does not respond within 14 days, contact Felt support at [email protected].
- Explain the situation, provide all screenshots and emails, and ask Felt to intervene with the billing platform on your behalf.
- If neither responds satisfactorily, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK).
- Visit kpdnkk.gov.my or call 1-800-886-1800 (toll-free).
- Provide copies of all documentation: cancellation screenshot, purchase receipts, emails, and correspondence.
- For claims under RM100,000, file a claim with the Consumer Tribunal.
- The tribunal hears cases at minimal cost and often resolves disputes within 60-90 days.
In accordance with the Consumer Protection Act 1999, if a company charges you after you cancel, the burden of proof falls on the company to show that the charge was authorised and justified. Your screenshot of cancellation shifts this burden in your favour. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges using these escalation steps.
Summary and next steps
Cancelling Felt in Malaysia is straightforward once you know the correct process. Identify your billing platform (Apple or Google), cancel through your app store subscription settings, take a screenshot, and confirm that you are not charged on your renewal date. If you are within the refund window, request a refund immediately. If you encounter issues, escalate to KPDNKK.
Your consumer rights are protected under the Consumer Protection Act 1999. You have the legal right to cancel any subscription, and any company that hides the cancellation method or makes it deliberately difficult is violating consumer law. Yafee empowers you to cancel with confidence and recover wrongful charges if they occur.
For more guidance on cancelling Felt or other SaaS subscriptions, visit Yafee.com, where our team has helped thousands of consumers cancel subscriptions, understand their billing rights, and avoid recurring charges they did not authorise.
Contact information for further assistance
Felt support (billing): [email protected]
Apple App Store support: support.apple.com or 1-800-692-7753 (1-800-MY-APPLE)
Google Play support: support.google.com/googleplay
Ministry of Domestic Trade and Consumer Affairs (KPDNKK): kpdnkk.gov.my or 1-800-886-1800
Consumer Tribunal Malaysia: www.tribunal.gov.my
Yafee subscription cancellation guides: yafee.com
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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