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Frequently asked questions
Cancel Felt: The Right Way
How to cancel Felt and protect your subscription in canada
What Felt is and why you might cancel
Felt operates two distinct services under one brand: a greeting card app that lets you design and mail personalized physical cards from your phone, and Felt Maps, a collaborative mapping platform for custom projects and account-based features. Many Canadians subscribe to send birthday cards, holiday greetings, or special occasion mail without leaving home. However, subscription costs add up fast, and if you have stopped using the service or found a cheaper alternative, cancelling is the smart next step.
Unlike some services that hide cancellation buttons deep in settings, Felt operates through app stores and direct account management. This means your cancellation method depends on where you subscribed. Yafee has helped thousands of consumers navigate multi-platform subscriptions, and we know the confusion this causes. This guide walks you through every option, shows you exactly what happens after you cancel, and explains your rights under Canadian consumer protection law.
Felt's two main products and their cancellation paths
The greeting card app lives on Apple's App Store and Google Play Store in Canada. Both platforms handle billing and renewals, which means you cancel through them, not through Felt itself. Felt Maps and other direct Felt services require you to contact support or, in some cases, send formal written notice. Understanding which product you use matters because the cancellation route is completely different.
Why canadian consumers cancel Felt
You may cancel Felt for several reasons. The subscription cost of $5.00 to $15.00 monthly (CAD or USD, depending on platform) adds up when you send fewer than three cards per month. Some users discover that free alternatives through Canada Post or independent greeting card platforms offer the same service at lower cost. Others stop using Felt after the novelty wears off or switch to digital greetings. Whatever your reason, Canadian consumer protection law guarantees your right to cancel without penalty, provided you follow the correct procedure for your subscription type.
Pricing breakdown and subscription plans
Felt's pricing varies by platform and whether you buy through an app store or direct from the company.
| Plan | Price (CAD/USD) | Billing cycle | What you get |
|---|---|---|---|
| Felt PLUS (App Store) | $5.00/month CAD | Monthly | 3 free greeting cards per month |
| Felt PRO (direct) | US$15.00/month | Monthly | 40% credit discount, free stylus, custom branding |
| Felt PLUS (direct) | US$5.00/month | Monthly | 3 free cards per month |
| Single card purchase | US$4.50 | One-time | Send one greeting card |
| Felt Maps trial | Free | Limited period | Access before paid upgrade |
If you signed up through Apple or Google, you will see charges labeled "Felt" or "Felt Magazine" on your credit card or phone bill. Yafee recommends cross-checking your last receipt with this pricing table to confirm which plan you hold. Direct subscriptions to Felt Maps or premium features show up separately and require contacting support to cancel.
Comparing your costs with alternatives
A $5 monthly Felt subscription costs $60 per year for three free cards. If you send fewer than three cards most months, you are paying for unused features. Many Canadians find free or cheaper card-sending platforms through Canada Post or boutique greeting card sites. Before you cancel, check whether you have used your card allowance in the last three months. If not, cancellation makes financial sense.
Your legal position under canadian consumer protection law
Your right to cancel Felt is protected by the Competition Act and provincial consumer protection legislation, including Ontario's Consumer Protection Act, 2002 and similar statutes in British Columbia, Alberta, and other provinces.
What the law guarantees you
Under Canadian consumer protection law, you have the right to cancel a subscription at any time, without penalty or unreasonable delay. The supplier (Felt) cannot charge you for cancellation itself, nor can they require you to pay a "termination fee" for ceasing the service. You are entitled to cancel a recurring charge before your next billing date if you request cancellation at least two business days before that date. If Felt processes your cancellation after the next billing date has passed, you are entitled to a refund of the charge you did not authorize.
Your legal position
You own the right to stop paying Felt at any time. Canadian law does not permit a business to lock you into perpetual billing or charge you for cancelling. If Felt refuses to cancel your subscription or continues to charge you after you request cancellation, you can file a complaint with your provincial consumer protection authority. For Ontario, contact Consumer Protection Ontario; for British Columbia, contact the Consumer Protection BC office; for Alberta, the Fair Trading Act enforces your cancellation rights.
How to cancel Felt on apple (iOS)
If you subscribed to the Felt app through Apple's App Store, you manage and cancel your subscription directly in your Apple ID account, not in the Felt app itself. This is Apple's policy: developers cannot cancel subscriptions from within their apps.
Step 1: open the app store and access your subscriptions
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap or click the account icon in the top right corner (your profile picture or initials).
- Select "Subscriptions" from the menu that appears.
- You will see a list of all active and past subscriptions tied to your Apple ID.
Step 2: find Felt in your active subscriptions list
- Scroll through the "Active" section to locate "Felt" or "Felt PLUS."
- If you see multiple Felt subscriptions (for example, both the card app and Maps), select the one you want to cancel.
Step 3: cancel the subscription
- Tap or click on the Felt subscription entry.
- A details screen appears showing your plan, price, renewal date, and payment method.
- Tap or click "Cancel Subscription."
- Apple will ask you to confirm your reason for cancellation (optional feedback).
- Confirm cancellation by tapping or clicking "Confirm."
- You will receive an on-screen confirmation that your subscription has been cancelled.
Step 4: verify your cancellation
- Return to your Subscriptions list.
- Felt should now appear under "Expired" subscriptions, not "Active."
- Check your email for a cancellation confirmation from Apple.
- Apple sends a confirmation email within minutes to the address associated with your Apple ID.
How to cancel Felt on google play (Android)
If you subscribed to the Felt app through Google Play, you cancel through your Google Play account settings, not within the Felt app itself.
Step 1: open google play and navigate to subscriptions
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Then tap "Subscriptions."
Step 2: locate and select the Felt subscription
- Scroll through your list of active subscriptions.
- Tap "Felt" or "Felt PLUS" when you find it.
Step 3: cancel the subscription
- Tap "Cancel subscription" on the Felt subscription details screen.
- Google Play will show you a cancellation confirmation and your final billing date.
- Confirm your cancellation by tapping "Cancel subscription" again.
- You will see an on-screen message confirming the cancellation is complete.
Step 4: verify your cancellation
- Return to your subscriptions list to confirm Felt is no longer active.
- Check your email for a cancellation confirmation from Google Play.
How to cancel Felt maps and direct subscriptions
If you subscribed to Felt Maps or other direct services through Felt's website (not through Apple or Google), you must contact Felt's support team or send written notice to cancel.
Step 1: contact Felt support via email
- Visit Felt's website and locate the "Contact us" or "Support" page.
- Send an email to Felt's support address (typically [email protected] or a similar address listed on their website).
- In your email, include the following information:
- Your full name and email address associated with your Felt account.
- Your account username (if applicable).
- A clear statement: "I request to cancel my Felt subscription effective immediately."
- The date of your email (as proof of timing).
Step 2: send cancellation via registered mail (if needed)
- If Felt does not respond to your email within 5 business days, send a formal cancellation letter via Canada Post Registered Mail with Return Receipt (Raccomandata A/R equivalent in Canada).
- This ensures proof of delivery and establishes a date of notice that protects your rights under the Competition Act.
- Address your letter to Felt's registered office (you will find this on their website or by contacting Canada Post for help locating the correct address).
- Include the same information as your email: your name, account details, and cancellation request.
- Keep your receipt and tracking number from Canada Post.
- This is your proof that you cancelled on a specific date.
Step 3: monitor your account for cancellation
- Log into your Felt account to verify that your subscription status changes to "cancelled" or "inactive."
- This typically takes 1 to 3 business days after Felt receives your request.
- Check your credit card or bank statement 3 to 5 days after cancellation to confirm that Felt stops charging you.
- If a charge appears after your cancellation date, contact your bank immediately (see Refunds section, below).
What happens after you cancel Felt
Cancelling Felt is immediate, but understanding what occurs next prevents confusion and ensures you do not lose access to content you paid for.
Immediate access and billing changes
When you cancel Felt, your subscription ends on your current billing date (the date you would normally be charged next). You retain access to your account and any cards or maps you created until that final billing date passes. After your billing date passes, you lose access to premium features. You will no longer receive three free cards per month if you held a PLUS plan, and you cannot access any PRO features if you held a PRO plan.
What you keep after cancellation
You keep all greeting cards and maps you created before cancellation in your account archive, even after your subscription ends. You can view and download them, but you cannot send new cards using the free allowance or premium features. If you want to send a card after cancellation, you must purchase single cards at the per-card rate (typically US$4.50 each).
Reactivating your subscription
If you change your mind within 30 days of cancellation, you can reactivate your Felt subscription through the same platform (Apple, Google, or direct website) without penalty. Felt will restore your account to its previous state, including any remaining card credits. After 30 days, Yafee recommends treating reactivation as a new subscription.
Refunds and billing after cancellation
Canadian consumer protection law entitles you to a refund if Felt charges you after your cancellation date or if you cancel before your renewal date.
When Felt must refund you
You are entitled to a refund if any of the following occur:
- Felt charges you after you request cancellation and your cancellation is processed.
- You request cancellation at least two business days before your renewal date, but Felt charges you anyway.
- You cancel through Apple or Google, but Apple or Google charges you after your cancellation confirmation.
How to request a refund
- Contact Felt's support team via email with your refund request.
- Include the date of the unauthorized charge, your account email, and proof of cancellation (screenshot of your cancellation confirmation).
- Felt should process your refund within 30 days of receiving your request.
- The refund will appear on your credit card or bank account within 3 to 5 business days after Felt's processing.
- If Felt refuses to refund you within 30 days, contact your bank or credit card company.
- Request a chargeback for the unauthorized charge. Your bank will dispute the charge on your behalf with Felt.
Disputing charges through your bank
If Felt does not refund you, your bank is your fallback. Most Canadian banks and credit card companies allow chargebacks for subscription charges you did not authorize. Contact your bank's dispute team and provide your cancellation confirmation and proof of the unwanted charge. Your bank will investigate and reverse the charge if you show that you cancelled before the charge was processed.
Common mistakes when cancelling Felt
Cancelling subscriptions can feel straightforward, but missteps often lead to unexpected charges and frustration. Yafee has guided consumers through these pitfalls, and we want you to avoid them entirely.
Mistake 1: deleting the app instead of cancelling the subscription
Many users delete the Felt app from their phone, assuming this stops the charges. It does not. Apple, Google, and Felt continue to charge you because deletion and cancellation are separate actions. You must explicitly cancel your subscription through your Apple or Google account, not by deleting the app. Reinstalling the app will show your subscription as active and will resume charging you immediately.
Mistake 2: cancelling in the wrong place
If you subscribed through Apple, do not email Felt to cancel. You will cancel through Apple's system. If you subscribed directly through Felt's website, do not try to cancel through Google Play. Contact Felt's support team or send registered mail. Using the wrong cancellation method delays your cancellation and may result in an extra charge before Felt receives your request.
Mistake 3: not waiting for confirmation before checking your card
After you cancel, wait at least 3 to 5 business days before checking your bank statement. Billing systems process cancellations on a slight delay, and an immediate check may cause unnecessary alarm. Yafee recommends setting a calendar reminder for 5 days after cancellation to verify that Felt has stopped charging you.
Mistake 4: ignoring your billing date
If you cancel on day 25 of a 30-day billing cycle, you still owe for the remaining 5 days of service. You cannot receive a partial refund for the unused portion unless you cancel at least two business days before your renewal date. Check your Apple or Google account to see your exact billing date, then cancel with at least two business days to spare if you want to avoid the final charge.
How to avoid future unwanted charges
Once you cancel Felt, take steps to prevent similar surprises with other subscriptions.
Monitor your billing regularly
Review your credit card and bank statements every month. Flag any charge from Felt, Apple, or Google that appears after your cancellation date. Early detection of a rogue charge allows you to dispute it within 60 days, which is your legal window under most Canadian consumer protection acts.
Keep your cancellation proof
Take a screenshot of your cancellation confirmation from Apple, Google, or Felt. Save this screenshot and your email confirmation in a folder labeled "Cancelled Subscriptions." If Felt charges you later, you will have instant proof that you cancelled.
Set reminders for renewal dates
Before you subscribe to any service in the future, write down the billing date on a calendar. Set a phone reminder for two business days before that date. This gives you a window to cancel before the next charge posts, if you decide you no longer want the service.
Comparison: Felt versus alternatives
Before you finalize cancellation, consider whether an alternative service better suits your needs and budget.
| Service | Cost | Free cards per month | Best for |
|---|---|---|---|
| Felt | $5.00 CAD/month | 3 free cards | Design-focused users who send cards regularly |
| Canada Post greeting cards | $2.99 to $6.99 per card | None (pay per card) | Budget-conscious users who send fewer than 3 cards per month |
| Hallmark Canada app | Free with ads; premium $4.99/month CAD | Unlimited browsing; 1 free card per month with premium | Users who value brand variety and seasonal designs |
| Greetings Island (free online) | Free | Unlimited free cards | Users who prefer digital greetings or printing at home |
| Felt Maps | US$15.00/month (PRO) | N/A (mapping tool) | Teams and professionals who need collaborative mapping |
If you send more than three cards per month, Felt remains the most cost-effective option. If you send fewer than three cards monthly, Canada Post or free alternatives like Greetings Island save you money. Yafee recommends comparing your card-sending habit over the last three months before deciding whether to cancel.
If Felt refuses to cancel
Canadian consumer protection law requires Felt to cancel your subscription on request. If Felt ignores your cancellation request or claims you cannot cancel, you have escalation options.
Step 1: document everything
- Save all emails between you and Felt's support team.
- Print or screenshot them, including dates and timestamps.
- Record the date you requested cancellation.
- If you sent an email, note the send time. If you called, note the date and time of the call.
- Note any charges that appear after your cancellation request.
- Include the date, amount, and transaction ID from your bank statement.
Step 2: file a complaint with your provincial consumer authority
- Identify your province and contact the appropriate consumer protection office:
- Ontario: Consumer Protection Ontario (ontario.ca/consumers)
- British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
- Alberta: Fair Trading Act enforcement (servicealberta.ca)
- Quebec: Office of the Protecteur du consommateur (protecteurduconsommateur.qc.ca)
- Other provinces: Search "[Province name] consumer protection office."
- File a formal complaint, attaching:
- All correspondence with Felt.
- Proof of your subscription (bank statement or screenshot).
- Your cancellation request and confirmation (if received).
- A clear explanation of why Felt refused to cancel.
Step 3: contact the competition bureau if provincial action stalls
If your provincial consumer authority does not resolve the issue within 30 days, file a complaint with the federal Competition Bureau (canada.ca/competition). The Competition Bureau enforces the Competition Act nationally and can investigate Felt for refusing to honour cancellation requests.
Checklist: confirming your cancellation is complete
Use this checklist to verify that your Felt cancellation is final and that no further charges will occur.
| Task | Status |
|---|---|
| Cancellation confirmation received (email or on-screen) | Completed / Pending |
| Subscription marked as "Expired" or "Cancelled" in app store account | Completed / Pending |
| No charge posted to credit card 5 days after cancellation | Completed / Pending |
| Felt account login no longer shows "active subscription" | Completed / Pending |
| Cancellation proof (screenshot, email, or receipt) saved | Completed / Pending |
Why yafee exists to help you cancel
Yafee is a Canadian-focused subscription management resource that has helped thousands of consumers navigate cancellations, refunds, and billing disputes with services like Felt. Our mission is to translate contract law and consumer protection legislation into clear, actionable steps. Yafee ensures you know your legal rights and the exact procedure your chosen platform requires.
Cancelling Felt in Canada is straightforward once you understand which method applies to your subscription type. If you subscribed through Apple, use the App Store. If you subscribed through Google, use Google Play. If you subscribed directly through Felt's website, contact Felt's support team or send registered mail. You are protected by the Competition Act and provincial consumer protection statutes, which guarantee your right to cancel without penalty or unreasonable delay.
Yafee recommends taking three final steps: (1) confirm your cancellation through the correct platform, (2) save your cancellation proof, and (3) check your bank statement 5 days later to confirm Felt has stopped charging you. If an unwanted charge appears after cancellation, contact Felt's support for a refund or file a chargeback with your bank.
Yafee has guided countless Canadians through subscription cancellations, and we know the process can feel overwhelming. Our step-by-step approach removes the guesswork and puts your legal protections front and centre. Visit Yafee.com today if you need help navigating other subscription cancellations or understanding your consumer rights across Canada.