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Frequently asked questions
Cancel Feedly: The Right Way
How to cancel Feedly and stop recurring charges: your rights and step-by-step guide for malaysia
What is Feedly and why users cancel
Feedly is a cloud-based news aggregation and research platform that consolidates websites, newsletters, and topic streams into a single dashboard. The service is designed for researchers, marketers, analysts, and content teams who need to monitor multiple information sources without manual daily browsing. Feedly operates on an auto-renewing subscription model, meaning your account renews automatically at the end of each billing period unless you actively cancel.
For Malaysian users, Feedly operates as a foreign software-as-a-service (SaaS) provider with no physical office, postal address, or local support centre in Malaysia. This matters when you cancel, because your cancellation request must be submitted through Feedly's online billing portal or app store account settings, not by post or phone.
Yafee specialises in helping Malaysian consumers understand their cancellation rights with international digital services. Many users discover they want to cancel Feedly after finding the free tier too restrictive, after realising paid features do not meet their workflow, or simply because they no longer need the service. Whatever your reason, you have clear legal rights under Malaysian consumer law to terminate your subscription.
Common reasons users cancel Feedly
Users often cancel after discovering the free plan caps at 100 sources and 3 custom feeds, leaving them unable to scale without paying. Others find that advanced AI features remain locked behind higher-tier plans, pushing monthly costs beyond their budget. Some teams discontinue use after switching to alternative research tools or consolidating their workflows into existing software. Workplace changes, budget freezes, and simple preference shifts also drive cancellation.
How feedly's auto-renewal works
When you subscribe to Feedly, your subscription renews automatically for an equivalent billing period (monthly or annual) on your next billing date. Feedly's terms state that your subscription continues indefinitely until you terminate it in writing (or through the online portal). If you do not cancel before your renewal date, you will be charged the current price for your next billing cycle. This is why timing matters: cancel too late, and you face another charge.
Your consumer rights under malaysian law
Malaysian consumer law protects your right to cancel digital services, and Feedly must honour your cancellation request within a clear timeframe.
Your legal position under the consumer protection act 1999
Under the Consumer Protection Act 1999 (CPA 1999), Malaysia's primary consumer protection statute, you have the following rights when cancelling a subscription service:
- The right to cancel a subscription service within 14 days of purchase if you subscribed online, regardless of whether Feedly is a foreign company. This is known as your cooling-off period and applies even if you have already used the service.
- The right to receive a refund within 14 days of your cancellation request if you cancel during this period, minus any charges for services already delivered.
- The right to clear, accessible cancellation instructions on Feedly's website or app. If Feedly makes cancellation deliberately difficult (a practice called "dark patterns"), this breaches the CPA 1999.
- The right to cancel at any time after the 14-day period, though Feedly may charge you through your current billing cycle.
If Feedly refuses to process your cancellation or continues charging you after you cancel, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the CPA 1999.
What happens if Feedly refuses to cancel
If Feedly ignores your cancellation request or continues charging after cancellation, you have the right to escalate your complaint. Write to the MDTCCL's Consumer Affairs Bureau with evidence of your cancellation request and any unauthorised charges. Include your transaction IDs, screenshots of your account, and copies of billing emails. The MDTCCL can require Feedly to refund unauthorised charges and pay administrative penalties.
Yafee recommends keeping all cancellation confirmations, email receipts, and billing records for at least six months after cancellation. This documentation protects you if a dispute arises.
Feedly pricing and what you pay for
Understanding Feedly's pricing structure helps you decide whether cancellation is the right choice and whether you are paying for features you actually use.
| Plan | Monthly price (USD) | Monthly price (MYR approx.) | Key features |
|---|---|---|---|
| Free | USD 0 | RM 0 | 100 sources, 3 custom feeds, basic search |
| Standard | USD 12.50 | RM 59 approx. | Unlimited sources, AI Feeds, newsletter templates, basic collaboration |
| Pro | USD 18.50 | RM 87 approx. | All Standard features plus Ask AI, advanced automation, priority support |
| Advanced | USD 25 | RM 118 approx. | Full-featured: team dashboards, API access, custom branding, white-label options |
Annual billing discounts typically offer 2 to 3 months free when paid upfront. Exchange rates fluctuate, so the MYR amount shown above is approximate and may vary depending on your payment processor and the date of purchase.
Why you might keep or cancel
Keep Feedly if you actively use more than 3 sources daily, if your team relies on collaboration features, or if you have integrated Ask AI into your research workflow. The Pro plan offers strong value if you use automation rules and need priority support. Cancel if you have found a simpler alternative, if you manually browse sources anyway, or if the monthly cost no longer justifies your usage. Yafee has helped thousands of consumers evaluate whether SaaS subscriptions align with their actual workflow before committing to another billing cycle.
How to cancel Feedly on the web
If you subscribed directly to Feedly through their website and paid by credit card, debit card, or bank transfer, you cancel through the Feedly billing portal.
Step 1: log in to your Feedly account
- Open Feedly.com in your browser.
- Click the profile icon or "Log in" button (usually in the top-right corner).
- Enter your email address and password.
- If you have two-factor authentication enabled, complete that step.
Step 2: navigate to your billing page
- Once logged in, click your profile icon again and select "Account" or "Settings".
- Look for a "Billing", "Subscription", or "Plans" tab.
- You should see your current plan, renewal date, and payment method listed.
Step 3: select cancel subscription
- Scroll to the bottom of the billing page.
- Click the button labelled "Cancel subscription" or "Downgrade to free".
- Feedly will ask you to confirm and may offer a discount to stay. You can decline this offer.
- Select your reason for cancellation (optional) and confirm.
Step 4: confirm cancellation in writing
- Feedly will display a confirmation message on screen.
- Check your email inbox (and spam folder) for a confirmation email from Feedly within 5 minutes.
- This email should state your cancellation date and when your access will end (usually at the end of your current billing cycle).
- Save or screenshot this email as proof of cancellation.
How to cancel Feedly if you subscribed on app store
If you subscribed to Feedly through Apple's App Store on an iPhone or iPad, you must cancel through your App Store account, not through the Feedly app itself.
Step 1: open app store settings on your apple device
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions".
Step 2: find and select Feedly
- Look through your active subscriptions for "Feedly".
- Tap on Feedly to open the subscription details page.
Step 3: cancel the subscription
- Tap "Cancel Subscription" or "Edit Subscription".
- Confirm your cancellation when prompted.
- App Store will display a cancellation confirmation on screen.
Step 4: receive your cancellation receipt
- You will receive a confirmation email from Apple to the email address associated with your Apple ID.
- This email confirms the cancellation and states when your access ends (usually immediately or at the end of your current billing period).
- Save this email as proof.
Deleting the Feedly app from your phone does not cancel your subscription. Cancellation only takes effect when you complete these steps in the App Store.
How to cancel Feedly if you subscribed on google play
If you subscribed to Feedly through Google Play on an Android device, you cancel through Google Play, not through Feedly itself.
Step 1: open google play store on your android device
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select "Manage apps and device".
- Tap the "Manage" tab.
Step 2: find Feedly in your subscriptions
- Look for "Subscriptions" (or tap the menu icon and select it).
- Find "Feedly" in the list of active subscriptions.
- Tap on Feedly.
Step 3: cancel the subscription
- Tap "Cancel subscription".
- Read any retention messages (Google Play may offer a discount to encourage you to stay).
- Confirm your cancellation by tapping "Cancel subscription" again.
Step 4: check your confirmation email
- You will receive a confirmation email from Google to your Gmail account.
- This email confirms the cancellation date and when your Feedly access ends.
- Screenshot and save this email for your records.
What happens after you cancel Feedly
Cancellation does not mean immediate access loss. You remain entitled to use Feedly until the end of your current billing cycle.
Your access timeline after cancellation
When you cancel, Feedly stops your subscription but allows you to use your paid features until your current billing period ends. For example, if you subscribed on the 10th of each month and cancel on the 15th, you can use Feedly until the 10th of next month. After that date, your account reverts to the free plan (if Feedly offers one) or is disabled entirely. Feedly will not charge you again after your cancellation date.
Export your data before access ends
Before your paid access ends, export any important feeds, reading lists, or saved articles. Feedly allows you to export your sources as an OPML file (a standard format readable by most RSS readers). Go to your account settings, find "Import/Export", and select "Export all your feeds". Save this file to your computer. Yafee recommends exporting your data even if you plan to switch services, as this protects you against accidental data loss.
Downgrade to the free plan
If you want to keep using Feedly's free tier after cancelling your paid plan, your account automatically downgrades. You will retain access to basic features (100 sources, 3 custom feeds, basic search) but lose access to AI Feeds, collaboration tools, and advanced automation. You will not be charged further.
Refunds and what you are entitled to
Your refund rights depend on when you cancel and which payment method you used.
Refunds within the 14-day cooling-off period
Under the Consumer Protection Act 1999, if you cancel within 14 days of your initial purchase, you are entitled to a full refund minus any charges for services you have already used. Feedly will process this refund to your original payment method within 14 days of receiving your cancellation request. If you subscribed on 1 June and cancel by 14 June, you qualify for this cooling-off refund.
Refunds after 14 days
After the 14-day period, Feedly is not legally required to refund you for the remainder of your current billing cycle. If you cancel on the 20th of your subscription month and your next billing date is the 10th of next month, you will not receive a prorated refund. Your account simply expires at the end of the cycle, and you are charged nothing further.
Refunds for unauthorised or duplicate charges
If Feedly charged you twice for the same subscription period or charged you after you cancelled, you have the right to request a refund. Contact Feedly's support team with evidence of the duplicate charge, screenshot your billing page, and provide your transaction ID. If Feedly refuses, escalate to the MDTCCL with the same documentation. Yafee advises keeping all billing emails and transaction records to support your claim.
Credit card chargebacks as a last resort
If Feedly refuses to refund an unauthorised charge and does not respond to escalation, you can dispute the charge through your credit card issuer. Contact your bank and request a chargeback, providing evidence of your cancellation request and Feedly's refusal to refund. Your bank will investigate and reverse the charge if they find in your favour. However, use chargebacks only after other resolution attempts fail, as they damage your relationship with the merchant.
Common mistakes when cancelling Feedly
Cancellation anxiety is normal, and most mistakes are easy to avoid once you know what to watch for.
Mistake 1: deleting the app without cancelling the subscription
Uninstalling Feedly from your phone or tablet does not cancel your subscription. The recurring charge continues even though you no longer see the app. You must cancel through the App Store, Google Play, or Feedly's billing portal to stop charges. Many users delete the app after the app auto-renews, then receive another bill the following month and wonder why. This is entirely preventable by cancelling through the app store before deleting the app.
Mistake 2: cancelling just after a renewal date
If your billing date is 10 June and you cancel on 11 June, you have already been charged for the next month. You will remain a paying customer until 10 July unless you request a prorated refund. Plan your cancellation for the week before your renewal date if you want to avoid a final charge.
Mistake 3: not saving your cancellation confirmation
Always screenshot or forward yourself the cancellation confirmation email from Feedly, App Store, or Google Play. If a charge appears after cancellation, this proof shows when you cancelled and helps your case with your payment provider or the MDTCCL. Without it, you will struggle to dispute the charge.
Mistake 4: assuming the browser will remember your cancellation
Some users close their browser tab after clicking "Cancel subscription" and assume the cancellation is complete. Always wait for the on-screen confirmation message, then check your email within 5 minutes to confirm. If no email arrives, log back in and check your billing page to confirm the subscription status. A closed tab is not proof of cancellation.
Mistake 5: contacting support before checking your email
Feedly's support team is overseas and may take 24 to 48 hours to respond. Always check your email first and log back into your account to confirm cancellation before reaching out. This saves time and prevents unnecessary back-and-forth with support.
What to do if your cancellation is ignored
If Feedly continues charging you after you cancel, follow this escalation path immediately.
Step 1: request a refund by email
- Send an email to Feedly's support team with the subject line "Cancellation not processed and unauthorised charge".
- Include your account email, the date you cancelled, a screenshot of your cancellation confirmation, the date of the unauthorised charge, and your transaction ID.
- Request a full refund within 7 days.
- Save a copy of this email.
Step 2: escalate to your payment provider if Feedly does not respond
- Contact your bank or credit card company if Feedly does not respond within 7 days or refuses to refund.
- Provide your transaction ID, cancellation confirmation, and the email you sent to Feedly.
- Request a dispute or chargeback for the unauthorised charge.
Step 3: lodge a complaint with the MDTCCL
- If your bank sides with Feedly or if the charge remains unresolved, contact the Ministry of Domestic Trade and Cost of Living, Consumer Affairs Bureau.
- Write a formal complaint letter detailing your cancellation request, Feedly's refusal to honour it, and the unauthorised charge.
- Include all supporting documents: cancellation email, billing screenshots, bank statements, and correspondence with Feedly.
- Send this letter by registered mail to the MDTCCL or submit it online through their portal.
- The MDTCCL will investigate and can compel Feedly to refund you and pay additional penalties.
Should you cancel Feedly: a decision framework
Before you cancel, run through this simple checklist to ensure you are making the right choice for your workflow.
| Question | If yes | If no |
|---|---|---|
| Do you actively use Feedly at least three times per week? | Consider keeping it | Likely cancel |
| Do you use AI Feeds, Ask AI, or collaboration features that justify the cost? | Consider keeping it | Likely cancel |
| Have you found a cheaper or simpler alternative that meets your needs? | Safe to cancel | Think twice before cancelling |
| Is the monthly cost (RM 59 to RM 118) causing budget strain? | Cancel without hesitation | You can afford to keep it |
| Are you within 14 days of your first purchase? | Cancel now for full refund | No refund after 14 days |
Feedly contact details and complaint escalation
Feedly operates as a United States company with no registered office in Malaysia. You cannot reach Feedly by post, phone, or in-person support in Malaysia. All cancellation and support contact must be made online.
How to contact Feedly
- Email support: [email protected] (response time 24 to 48 hours)
- Online help documentation: docs.feedly.com
- In-app support chat: available through your Feedly account dashboard during business hours
- No local postal address, phone number, or walk-in centre in Malaysia
If Feedly fails to respond: escalate to the MDTCCL
The Ministry of Domestic Trade and Cost of Living enforces the Consumer Protection Act 1999 and handles complaints against digital service providers, including foreign companies like Feedly.
- Submit a complaint online: mdtccl.gov.my
- Write to: Consumer Affairs Bureau, Ministry of Domestic Trade and Cost of Living, Level 4, Plaza Sentosa, Jalan W1-2b, 62000 Putrajaya, Malaysia
- Phone: 03-8000 8000
- Email: [email protected]
Include all evidence of your cancellation request, Feedly's failure to process it, and any unauthorised charges. The MDTCCL will investigate without cost to you and can award refunds and penalties.
Your cancellation checklist
Use this final checklist to ensure your cancellation is complete and protected.
- Confirm your current billing date and next renewal date before cancelling.
- Screenshot your active plan, renewal date, and payment method from your account.
- Complete the cancellation steps for your specific platform (web, App Store, or Google Play).
- Wait for the on-screen confirmation message and the confirmation email within 5 minutes.
- Save or forward the confirmation email to yourself and store it safely.
- Log back into your account 24 hours after cancellation to confirm the subscription no longer shows as active.
- Export your feeds, reading lists, and any important data using the export function before your access ends.
- If you are within 14 days of purchase, request a refund immediately with your cancellation proof.
- If Feedly charges you again after cancellation, contact your bank within 30 days to dispute the charge.
- Keep all cancellation documentation for six months after your final billing date.
Final summary: cancelling Feedly safely in malaysia
Cancelling Feedly takes fewer than 5 minutes and is entirely within your legal rights under the Consumer Protection Act 1999. Whether you subscribed on the web, App Store, or Google Play, the steps are straightforward: log in, navigate to your billing or subscription settings, select cancel, and confirm your decision. Yafee has helped thousands of consumers cancel SaaS subscriptions with confidence, and Feedly is no different.
The key to a smooth cancellation is timing (cancel before your renewal date), documentation (save your confirmation email), and clarity (confirm the subscription is gone by logging back in). If Feedly ignores your cancellation or continues charging, you have powerful legal remedies: your bank's dispute process, the MDTCCL's enforcement power, and your own chargeback rights. Malaysia's consumer law is on your side, and Yafee is here to help you understand exactly how to use it.
Yafee specialises in helping Malaysian consumers navigate subscription cancellations with confidence. Whether you are cancelling Feedly or any other digital service, your rights are the same. Cancel today, keep your confirmation, and move forward knowing you are protected. For more guidance on cancelling other services or understanding your consumer rights, visit Yafee.com and join the thousands of Malaysian users who have already taken control of their subscriptions.