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Frequently asked questions
Cancel Deevid Ai: The Right Way
How to cancel Deevid Ai in malaysia and protect your rights
What Deevid Ai is and why malaysians are signing up
Deevid Ai is a software-as-a-service (SaaS) platform that allows you to create and edit videos using artificial intelligence. The service operates on a subscription model with recurring monthly charges, and you pay in Malaysian ringgit (MYR).
The three pricing tiers available in malaysia
Deevid Ai publishes three subscription plans directly in MYR, which means you see the exact charge without currency conversion. Each plan grants you a monthly credit allowance, and you use those credits to generate, edit, and export videos through the platform's AI tools.
| Plan name | Monthly cost (MYR) | Monthly credits | Video output quality | Commercial rights |
|---|---|---|---|---|
| Lite | RM45.00 | 200 credits (~40 videos) | 720p | Yes, included |
| Pro | RM112.50 | 600 credits (~120 videos) | 1080p | Yes, included |
| Premium | RM562.50 | 3,000 credits (~600 videos) | 1080p | Yes, included |
Deevid Ai also offers annual payment options at a 29% discount compared with paying monthly, though the upfront cost is higher. This discount applies to Lite and Pro tiers, making annual commitment a cost-saving choice if you plan to use the service continuously.
What features matter to most malaysian users
You are primarily paying for production volume (the monthly credit allowance), export quality (720p or 1080p), and the legal right to use finished videos commercially. Many users subscribe because they need watermark-free video exports for marketing campaigns, social media content, or client deliverables. The ability to access AI-powered music, voice-over, and image generation tools comes with Pro and Premium tiers.
The service charges automatically each month on your billing date unless you cancel. If you do not take action before the next renewal, your payment method will be charged the full subscription amount again.
Your consumer rights under malaysian law and what they mean in practice
Malaysian consumer protection law grants you specific rights when dealing with subscription services like Deevid Ai. Understanding these rights helps you cancel confidently and dispute charges if the company fails to honour its obligations.
How the consumer protection act 1999 protects you
The Consumer Protection Act 1999 (CPA 1999) is the primary legislation governing your rights as a consumer in Malaysia. Under this law, Deevid Ai must provide you with clear, accurate information about charges, terms, and how to cancel before you commit money. The act also requires the company to handle refund requests fairly and within a reasonable timeframe.
Crucially, the CPA 1999 defines unfair contract terms as those that disadvantage you significantly and contradict the principle of good faith. If Deevid Ai makes cancellation deliberately difficult or hides the cancellation process, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
Your legal position on refunds and data retention
Under the CPA 1999, you have the right to fair treatment, transparent pricing, and a refund if the service fails to meet the advertised standards. If you cancel before using your monthly credits, you may request a refund for the unused portion, depending on Deevid Ai's stated refund policy. The company publishes a refund and fraud policy page at deevid.ai/refund-and-fraud-policy, which you should review before cancelling.
Deevid Ai does not publish clear terms about data retention after cancellation. This means you should assume your access to saved projects, exported videos, and account history may cease or be deleted once your subscription ends. Consequently, you must download all finished work and keep copies of receipts before you initiate cancellation.
If Deevid Ai refuses to process your cancellation or disputes a refund claim unjustly, you can escalate the matter to KPDNHEP. The ministry enforces consumer rights and can compel the company to remedy breaches of the CPA 1999.
How to cancel Deevid Ai step by step
Cancellation itself is straightforward if you follow the correct sequence. The key is to protect yourself by gathering evidence and meeting the company's stated deadline before the next charge.
Step one: secure your data and plan timing
Before you cancel, log into your Deevid Ai account and take screenshots of your current plan, credit balance, next billing date, and the amount that will be charged. Export or download all finished videos, project files, and any scripts or prompts you created, because account access may change after cancellation.
- Open deevid.ai and log in with your credentials
- Navigate to Account Settings or Billing
- Take a screenshot showing your plan type (Lite, Pro, or Premium)
- Take a screenshot showing the next renewal date and charge amount
- Take a screenshot showing your current credit balance
- Download all finished videos and project assets
- Go to your project library or exports section
- Download each video file locally or to cloud storage (Google Drive, OneDrive, etc.)
- Save any project scripts, voice transcripts, or AI-generated prompts you may reuse
- Save your billing and transaction history
- Take screenshots of card statements showing the RM amount charged
- Save any invoice emails from Deevid Ai as PDFs
- Note the date and time you initiated cancellation for dispute records
Step two: locate and access the subscription management page
Deevid Ai houses the cancellation option within your account dashboard. The exact location varies depending on whether you signed up directly or via a third-party payment platform (such as a credit card, PayPal, or app store), so confirm which method you used.
- Log in to deevid.ai with your email and password
- Click on your user profile icon or account menu (usually in the top right corner)
- Select "Account," "Settings," or "Billing" from the dropdown menu
- Look for "Subscription," "Plans," or "Manage Subscription" section
- If you cannot find it, email [email protected] and ask for a direct link to your subscription management page
Step three: click the cancel subscription button
Once you find the subscription management page, you should see an option to cancel, downgrade, or pause your plan. Select the cancel option. The system may ask you why you are cancelling (feedback), but this is optional. Do not feel pressured to provide reasons if you prefer not to.
- Click the "Cancel Subscription" or "End Subscription" button
- If prompted to provide feedback, you may skip this step or briefly state your reason (optional)
- Confirm the cancellation when the system asks you to verify
- Screenshot the confirmation message or page that appears after you click confirm
- Note the timestamp shown on the confirmation (this proves you cancelled before the next charge date)
Step four: verify cancellation and confirm the next charge will not occur
Cancellation is only complete when you receive written confirmation from Deevid Ai. Many services cancel immediately, but some honour subscriptions through the end of the current billing cycle. You must verify which applies to your account.
- Check your email inbox (including spam and promotions folders) for a cancellation confirmation from Deevid Ai
- Open the confirmation email and note the exact cancellation date and any refund details
- Log back into your account and confirm the subscription is no longer active (the plan section should show "cancelled" or "inactive")
- Check your payment method (credit card or bank account) to ensure no charge appears on the expected renewal date
- If a charge does appear after cancellation, contact your bank immediately and file a dispute (chargeback) within 30 days
Step five: follow up if you receive no confirmation
If you do not receive a cancellation confirmation email within 48 hours, contact Deevid Ai support directly. Send a formal cancellation request to [email protected] with your account email, the date you attempted to cancel, and a screenshot of the cancellation request or confirmation screen.
- Compose an email to [email protected] with the subject line: "Cancellation Request - [Your Account Email]"
- Include the following details:
- Your registered email address
- The date and time you clicked cancel on the website
- A screenshot of the cancellation confirmation page (if you captured one)
- Your current plan type (Lite, Pro, or Premium) and monthly charge amount
- The expected next billing date
- A clear statement: "I formally request cancellation of my subscription effective immediately. Please confirm this cancellation in writing."
- Keep a copy of the email you send and note the date and time you sent it
- Expect a response within 5 business days; if you receive none, escalate to KPDNHEP
Refund eligibility and how to claim one
Refund entitlement depends on Deevid Ai's published terms and the circumstances of your cancellation. You must understand the difference between a prorated refund (partial) and a forfeit (full loss of the amount paid).
When Deevid Ai should refund you
Under the CPA 1999, you have the right to a refund if the service fails to perform as advertised, if the company breaches its terms, or if you cancel within a statutory cooling-off period. Deevid Ai's published refund policy at deevid.ai/refund-and-fraud-policy should clarify the exact conditions. Nevertheless, if the policy is unclear or unreasonably restrictive, you can dispute it with KPDNHEP.
Scenarios where you have a strong refund claim include: the service was unavailable for extended periods, AI features did not work as described, you were charged after cancellation, or you were charged without your explicit consent. Cancelling because you no longer need the service does not automatically entitle you to a refund of past charges, but cancelling before the next billing date should stop future charges.
How to request a refund
Contact Deevid Ai support in writing and keep records of all correspondence. Email [email protected] with a clear request, the reason, and the amount you seek to recover.
- Compose a refund request email with the subject: "Refund Request - [Your Account Email] - [Amount in MYR]"
- State the following:
- Your account email address and subscription plan
- The charge date and amount (in MYR) you want refunded
- The specific reason (service not as advertised, cancelled before billing date, erroneous charge, etc.)
- Relevant evidence (screenshots, cancelled screen, refund policy page, etc.)
- A reference to the CPA 1999 if the company breached its obligations
- A deadline for response (e.g., "Please respond by [date 14 days away]")
- Send the email and save a copy
- Wait up to 14 days for a response from Deevid Ai
- If refusal comes, file a complaint with KPDNHEP and ask for escalation
What happens after you cancel Deevid Ai
The period after cancellation matters as much as the cancellation itself. You must monitor for stray charges, secure your data, and know when your access ends.
Account access and data retention after cancellation
Deevid Ai does not publish explicit terms about how long you retain access to your account and downloaded projects after cancellation. Assume your access to the platform, saved projects, and credit balance will end immediately or at the end of the current billing cycle. Consequently, you must download all videos and project files before the effective cancellation date.
If you had a Premium or Pro plan and created valuable projects, export them in high quality (1080p) before cancellation takes effect. Free plans or expired accounts often lose access to exports and video libraries, so act within days of confirming cancellation, not weeks.
Monitor your payment method for unauthorised charges
Check your credit card statement or bank account for the next 60 days after cancellation. Verify that no charge appears on your expected renewal date. If Deevid Ai charges you after you cancelled, contact your bank immediately and file a dispute (chargeback) within 30 days of the unauthorised charge. Your bank will reverse the transaction and investigate whether Deevid Ai acted in breach of your cancellation request.
Keep all cancellation records indefinitely
Retain screenshots, emails, confirmation messages, and transaction records for at least one year after cancellation. These documents prove you cancelled on time, that you received confirmation, and that charges (if any) were made after your cancellation date. They are essential if you need to dispute a charge with your bank or file a complaint with KPDNHEP.
Common mistakes that delay or derail cancellation
Cancellation is rarely difficult, but small errors can cost you money or lead to unwanted charges. The good news is that most mistakes are easy to prevent.
Forgetting to cancel before the renewal date
This is the most common error. You intend to cancel but delay, and the system charges you on your renewal date. You then have to request a refund after the fact. Instead, cancel immediately if you have made the decision. Do not wait for the charge to appear before acting; by then it is too late to prevent it. Set a phone reminder for at least five days before your renewal date if you are unsure when it falls.
Assuming you cancelled because you stopped using the service
Stopping video creation does not cancel your subscription. The system charges you every month regardless of whether you log in or use your credits. You must explicitly click the cancel button or email a written request. Deevid Ai does not auto-cancel inactive accounts.
Relying on the company to act on verbal requests
If you tell Deevid Ai support to cancel you verbally (via a live chat, if available) without following up in writing, the company has no record of your request. Always send a written cancellation request by email to [email protected]. This creates a paper trail and proves you asked to cancel.
Not downloading your videos before the access ends
Once your account is cancelled, you may lose access to finished videos and project files within days or weeks. Download everything to your computer or cloud storage before you cancel. Do not assume you can retrieve your work later.
Ignoring the confirmation email
Deevid Ai sends a cancellation confirmation email. Read it carefully and check the exact cancellation date. If it says "cancellation effective [future date]," the system will honour the subscription through that date and may charge you again before the final cancellation takes effect. If you see unexpected language, reply immediately to clarify or escalate to KPDNHEP.
Pricing comparison and alternatives if you want to switch
If you are cancelling Deevid Ai because you found a better option or want to reduce costs, compare it with similar AI video tools available in Malaysia. This table shows how Deevid Ai stands against common alternatives.
| Service | Typical entry price (USD or MYR equivalent) | Output quality | Best for |
|---|---|---|---|
| Deevid Ai Pro | RM112.50 / month | 1080p, commercial rights | Marketing, social media, client work |
| Runway Gen-2 | USD 12-30 (~RM55-140) | 1080p, AI video generation | Creative projects, video effects |
| Pictory Ai | USD 13-99 (~RM60-460) | 1080p, text-to-video | Social media ads, blog content |
| Synthesia | USD 25-225 (~RM115-1050) | 1080p, AI avatars | Training videos, corporate communications |
| Zoice | RM99-399 / month (est.) | 1080p, AI editing | Quick edits, multipurpose video |
No single tool is best for everyone. Your choice depends on whether you prioritize cost, ease of use, AI creativity, or specific features like avatar generation or music synthesis. Before cancelling Deevid Ai, test a competitor's free trial to confirm it meets your needs.
Escalation: what to do if Deevid Ai refuses to cancel or refund
If Deevid Ai ignores your cancellation request, refuses a refund unjustly, or charges you after cancellation, you have formal avenues to compel action. Do not accept the company's refusal as final.
File a complaint with the ministry of domestic trade and consumer affairs (KPDNHEP)
KPDNHEP enforces the Consumer Protection Act 1999 in Malaysia. If you have documented evidence of a breach (refusal to cancel, unauthorised charges, false advertising, etc.), you can file a formal complaint. The ministry has authority to investigate, compel refunds, and penalise the company if it acted in violation of consumer law.
- Gather all evidence: screenshots, emails, confirmation messages, card statements, timestamps
- Visit the KPDNHEP complaints portal or go to your nearest KPDNHEP office (available in each state)
- File a written complaint detailing the breach, dates, amounts, and what you want (refund, cancellation, etc.)
- Provide copies of all supporting documents
- KPDNHEP will contact Deevid Ai and investigate within 30-60 days
- If the company is found in breach, KPDNHEP will order a remedy (refund, action, etc.)
Dispute the charge with your bank
If Deevid Ai charged you after you cancelled, contact your credit card issuer or bank and request a chargeback (dispute). You have up to 30 days from the unauthorised charge to file a dispute. Provide your bank with proof of cancellation (email, screenshot, confirmation) and explain that you cancelled but were charged anyway.
Your bank will reverse the transaction while it investigates. Deevid Ai will be asked to provide evidence that the charge was authorised; if it cannot, the reversal is permanent and the money is returned to you.
Seek legal advice or small claims action
If the amount in dispute is substantial (e.g., RM500 or more), you may consult a lawyer about small claims court or civil action. Many lawyers offer free initial consultations. Small claims courts in Malaysia can award damages up to RM5,000 if you prove Deevid Ai breached its contract or the CPA 1999. However, this route is slower and more costly than KPDNHEP escalation, so use it only if informal remedies fail and the sum justifies legal fees.
Pre-cancellation checklist
Use this checklist to ensure you cancel correctly and protect yourself against service issues.
- Data preparation: Download all finished videos and project files to local storage or cloud backup
- Evidence gathering: Take screenshots of your plan type, next billing date, charge amount, and current credit balance
- Payment records: Save invoices and card statements showing the exact MYR amount charged each month
- Timing confirmation: Note today's date and your next renewal date to ensure you cancel before charges
- Support contact: Confirm [email protected] is the correct address and have it copied and ready
- Account access: Ensure you can log in and know where the Billing or Subscription section is located
- Refund review: Read the refund policy at deevid.ai/refund-and-fraud-policy and note any conditions
- Post-cancellation plan: Decide how you will monitor your payment method and when you will check for unwanted charges
Summary and next steps
Cancelling Deevid Ai is a straightforward process if you follow the steps in order: secure your data, access your subscription page, click cancel, verify the confirmation, and monitor for stray charges. Malaysian law, specifically the Consumer Protection Act 1999, protects your right to cancel and claim a refund if the service breaches its obligations.
Yafee has helped thousands of consumers cancel subscriptions, understand their rights, and recover unauthorised charges. Whether you are moving to a competitor like Runway or Pictory, downsizing to Deevid Ai's Lite plan, or stepping away from AI video altogether, Yafee is here to guide you through the process with clarity and confidence. Visit Yafee (yafee.com) for more cancellation guides, template letters, and step-by-step support for Malaysian services. Yafee also provides resources on your consumer rights under the CPA 1999 and how to escalate disputes with KPDNHEP if a company refuses to honour your cancellation or refund request.
Start your cancellation today by taking screenshots and confirming your renewal date. If Deevid Ai causes trouble, Yafee's cancellation guides and escalation advice are available at yafee.com to support your claim. Yafee empowers Malaysian consumers to cancel fairly, recover money, and hold companies accountable.
Deevid Ai contact details and support address
Deevid Ai support email: [email protected]
Refund and fraud policy: deevid.ai/refund-and-fraud-policy
KPDNHEP (escalation authority): Ministry of Domestic Trade and Consumer Affairs, Malaysia. Visit kpdnhep.gov.my or contact your state office for formal complaints under the Consumer Protection Act 1999.
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